Questionnaire

1. Have you purchased any product at Reliance Digital just by visiting

the first time?
[ ] YES [ ]NO
2.Which of the following words would you use to describe our products?
[ ]Reliable
[ ]Overpriced
[ ]HighQuality
[ ]PoorQuality
[ ]Useful
[ ]Unreliable
3.How would you rate the overall Product Offering? By Product offering we
mean, the range, availability of products (0-10)
4.How well do our products meet your needs?
[ ]Exremely well
[ ]Very well
[ ]Somewhat well

[ ]Not very well

5.How would yourate the quality of the products?

[ ]High quality [ ]Satisfactory [ ]Low quality
6. What is your impression of the response of Employees?
[ ]Excellent [ ]Good [ ]Satisfactory [ ]Dissatisfactory

7. How is the customer service department in store?

[ ] fast service [ ] slow service [ ] not sufficient service [ ] not good
service

8.How would you rate the overall experience at Reliance digital? (from 0
10)

9. How would you rate the Physical Aspects of the Store in terms of its
design, layout, space and ambience excluding the product offering?
(from 0-10)
10. Before purchasing the product did u compare it with some other
stores?
[ ]Yes [ ]No

11. Can you tell us the main reason why you bought this product at
Reliance Digital and not at the other stores?

12.If there was one thing we could improve upon in regard to product or
services what would that be?
13.Do you think feedback taken previously put into action successfully?