Oxford Rubbers Pvt Ltd.

Bangalore
Customer Satisfaction Survey 2011

Customer Name:
Address :

1) Which of the following products do you use?

General Conveyor Belts [ ] Sidewall Conveyor Belts [ ] Cleated Belts [ ]
Rough top Belts [ ] Chevron Belts [ ]
2) What is the utility of the Belts?

3) Please rate us with the following marks

Fair Satisfactory Good Very Good Excellent
1-2 3-4 5-6 7-8 9-10

Areas Ratings

Quality of our products

Our delivery commitment

Business relationship

Involvement in development

Response to your queries

Please tick the boxes in the options for each question that best describes your answer

4) OXFORD Pvt Ltd., is a customer focused company

I. Strongly agree [ ]
II. Somewhat agree [ ]
III. Neither agree nor disagree [ ]
IV. Somewhat disagree [ ]
V. Strongly disagree [ ]
5) OXFORD Pvt Ltd., analyses customer complaint without bias
I. Strongly agree [ ]
II. Somewhat agree [ ]
III. Neither agree nor disagree [ ]
IV. Somewhat disagree [ ]
V. Strongly disagree [ ]

6) OXFORD Pvt Ltd., provides needed information timely & accurately

I. Strongly agree [ ]
II. Somewhat agree [ ]
III. Neither agree nor disagree [ ]
IV. Somewhat disagree [ ]
V. Strongly disagree [ ]

7) How likely are you to do business again with Oxford Pvt Ltd?
I. Definitely Will [ ]
II. Probably Will [ ]
III. Might or Might Not [ ]
IV. Probably Will Not [ ]
V. Definitely Will Not [ ]

8) How satisfied are you with the present service for the products by oxford Pvt Ltd?
I. Very Satisfied [ ]
II. Somewhat Satisfied [ ]
III. Neither Satisfied nor Dissatisfied [ ]
IV. Somewhat Dissatisfied [ ]
V. Very Dissatisfied [ ]

9) How likely are you to recommend our products to others?

I. Definitely Will Recommend [ ]
II. Probably Will Recommend [ ]
III. Might or Might Not recommend [ ]
IV. Probably Will Not Recommend [ ]
V. Definitely Will Not Recommend [ ]
Are there any other areas that we should improve on? If yes please specify it?

Specific areas of appreciations if any:

Feedback from:
Name :
Designation :
Departure :
Signature :