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  • Questionnaire To Measure Corporate Reputation of Safaricom STD

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    Rayland Mbongo
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    The document is a questionnaire measuring the corporate reputation of Safaricom, a Kenyan telecommunications company. It asks respondents to indicate their level of agreement on statements regarding trust in Safaricom, their honesty, reliability of goods and services, pricing compared to competitors, customer service efficiency, job creation, and social responsibility. The responses show moderate to high levels of trust and positive perceptions of Safaricom's pricing, social impact and job creation, but more neutral views of customer service and mixed responses on honesty.

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    Questionnaire to Measure Corporate Reputation of Safaricom Std

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    The document is a questionnaire measuring the corporate reputation of Safaricom, a Kenyan telecommunications company. It asks respondents to indicate their level of agreement on statements regarding trust in Safaricom, their honesty, reliability of goods and services, pricing compared to competitors, customer service efficiency, job creation, and social responsibility. The responses show moderate to high levels of trust and positive perceptions of Safaricom's pricing, social impact and job creation, but more neutral views of customer service and mixed responses on honesty.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    3K views1 page

    Questionnaire To Measure Corporate Reputation of Safaricom STD

    Uploaded by

    Rayland Mbongo
    The document is a questionnaire measuring the corporate reputation of Safaricom, a Kenyan telecommunications company. It asks respondents to indicate their level of agreement on statements regarding trust in Safaricom, their honesty, reliability of goods and services, pricing compared to competitors, customer service efficiency, job creation, and social responsibility. The responses show moderate to high levels of trust and positive perceptions of Safaricom's pricing, social impact and job creation, but more neutral views of customer service and mixed responses on honesty.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    QUESTIONNAIRE TO MEASURE CORPORATE REPUTATION OF SAFARICOM

    INSTRUCTIONS: Please indicate your opinion on each of the following statements by placing a
    check mark in the appropriate box.

    Q1: To what extent do you trust your service provider?

    [  ] Large extent [ * ] Certain extent [  ] Not sure [  ] Limited Extent [  ] Not at all

    Q2: To what extent is the service provider honest to their clients?

    [  ] Large extent [*] certain extent [  ] Not sure [  ] Limited Extent [  ] Not at all

    Q4: To what extent can you rely on the goods and services being provided by the service provider

    [  ] Large extent [ * ] Certain extent [  ] Not sure [  ] Limited Extent [  ] Not at all

    Q5: Compared to the other service providers, Safaricom services are fairly priced

    [  ] strongly agree [*  ] Agree [  ] neutral [  ] disagree [  ] strongly disagree

    Q6: The customer care services are efficient and effective

    [  ] strongly agree [  ] Agree [  ] neutral [ * ] disagree [  ] strongly disagree

    Q7: This organization is creating many jobs in the country

    [  ] strongly agree [  ] Agree [*  ] neutral [  ] disagree [  ] strongly disagree

    Q8: This is a socially responsible organization which gives back to the community

    [ * ] strongly agree [  ] Agree [  ] neutral [  ] disagree [  ] strongly disagree

    Your Cooperation Is Highly Appreciated

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