Assignment of Knowledge Management

Submitted to: Ma’am Sundas Alam

Submitted by: Group D
Roll no. 25, 47, 18, 66, 61, 65, 20, 22
Program: BS (IT)
Semester: 7TH (Morning)
Session: 2016-2020

Department of Information Technology

Govt. College Women University Faisalabad
 The Wiig Knowledge Management Cycle
Karl Wiig, proposed his KM model in 1993 with the claim that knowledge will be useful and
valuable only if it is organized and synchronized. He focuses on the three conditions that need to
be present for an organization to conduct its business successfully:
• It must have a business (products/services) and customers
• It must have resources (people and facilities)
• It must have the ability to act (what to do, how to do it)

Wiig’s KM cycle addresses how knowledge is built and used as individuals or as organizations.
There are four major steps in this cycle:
1. Building knowledge.
2. Holding knowledge.
3. Pooling knowledge.
4. Applying knowledge.

1. Building knowledge:
Building knowledge refers to activities ranging from market research to focus groups,
surveys./ Building knowledge consists of five major activities:
1. Obtain knowledge
2. Analyze knowledge
3. Reconstruct knowledge.
4. Codify and model knowledge.
5. Organize knowledge.
Obtain knowledge
Obtain means to gain or attain usually by planned action or effort. Knowledge can be obtain
by research, development projects and experimentation.
Analysis Knowledge
Analysis the process of breaking a complex topic or substance into smaller parts in order to gain
a better understanding of it. (e.g., analyze and identify themes, listen to an explanation, and
select concepts for further consideration).
Reconstruct knowledge
Knowledge reconstruction consists of generalize and analyzed material to obtain broader
principles.
Codifying and modeling knowledge
Codifying and modeling knowledge involves how we represent knowledge in our minds (mental
models, for example), how we then assemble the knowledge into a clear model, how we
document the knowledge in books and manuals.
Organize knowledge
Knowledge is organized for specific uses and according to an established organizational
framework (such as standards and categories). This organization is usually done using some form
of conceptual model.

2. Holding Knowledge:
Storing the information in specific and easily retrievable physical formats and in people through
training. Holding knowledge consists of remembering, accumulating knowledge in repositories,
embedding knowledge in repositories, and archiving knowledge.

Remembering knowledge
Remembering knowledge means that the individual has retained or remembered that item of knowledge.

Accumulating knowledge
Accumulating knowledge in a repository means that a computer-resident knowledge base has been
created and that knowledge has been encoded, permitting it to be stored in organizational memory.
Embedding knowledge
Embedding knowledge consists of ensuring that it is part of business procedures. (e.g. training course)

Archiving knowledge
Archiving knowledge involves creating a scientific library and systematically retiring out- of-date, false,
or no longer relevant knowledge from the active repository.

3. Knowledge Pooling
In this stage we merge the knowledge that we hold. Knowledge pooling consists of coordinating,
accessing and retrieving knowledge.

Coordination
Coordination of knowledge typically requires the formation of collaborative teams to work with particular
content in order to create a “who knows what” network. Then knowledge is assembled.

Access and Retrieval

Access and retrieval then addresses being able to consult with knowledgeable people about difficult
problems, obtaining a second opinion from an expert, or discussing a difficult case with a peer.
Knowledge can be accessed and retrieved directly from the repository as well.

4. Applying Knowledge
Ways to apply knowledge:
• Use your traditional knowledge that is built to do your daily tasks e.g. make products,
provide a service.
• Use your general knowledge to examine unusual situations at hand (close) e.g. determine
what the problem is
• Select relevant knowledge to handle the situation e.g. identify who you need to consult
with or want to address the problem.
• Examine the situation with knowledge e.g. judge whether it can be handled internally or
whether outside help will be required.
• Synthesize alternative solutions with knowledge e.g. identify options and outline possible
approaches.
• Use knowledge to decide what to do e.g. rank alternatives, select one and do a reality
check.
• Implement the selected alternative e.g. execute the task and authorize team to proceed.