HOW TO USE THIS COMPETENCY-BASED LEARNING MATERIAL

Welcome!

The unit of competency, “Use hand Tools” is one of the competencies of

Computer Systems Servicing NC II, a course that comprises the knowledge, skills
and attitudes required for a graduate of this course to possess.

The Module, Using Hand Tools, contains training materials and activities for
you to complete.

You are required to go through a series of learning activities in order to

complete each learning outcome of the module. In each learning outcome, there are
Information Sheets, Self-Checks and Job Sheets. Follow these activities on your
own and answer the questions that are given. Then, ask for the answer key from
your instructor and check your work honestly. If you have questions, please don’t
hesitate to ask your facilitator for assistance.

This learning material was prepared to help you achieve the required
competency in Using Hand Tools. This will be the source of information for you to
acquire the knowledge and skills in this particular module independently and at
your own pace with less supervision.

In doing the activities to be completed as required in this module, please be

guided by the following:

Talk to your trainer and agree on how you will both organize in taking this
module. Read through the module carefully.

Work through all information and complete the activities in each section.
Read the information sheets and complete the self-checks provided.

Most probably your trainer will also be your supervisor or manager. He/she is
there to support you and show you the correct way to do things. Ask for help.

Your trainer will tell you about the important things you need to consider
when you are completing the activities and it is important that you listen and take
notes.
 You will be given plenty of opportunities to ask questions and practice on the
job. Make sure to practice your new skills during regular work shifts. This way you
will improve both your speed and memory and also your confidence.

Use the Self-Check, and Task Sheets at the end of each section to test your
own progress. Use the performance Criteria Checklist or Procedural Checklist used
after the sheet to check your own performance.

When you feel confident that you have sufficient knowledge and skills, ask
your instructor to evaluate you. The results of your assessment will be recorded in
your Progress Chart and Accomplishment Chart.

You need to complete this module before you can perform the next common
competency module.
 MODULE CONTENT

QUALIFICATION : Computer Systems Servicing NC II

UNIT OF COMPETENCY : Apply Quality Standards
MODULE TITLE : Assessing Quality of Received Materials
NOMINAL DURATION : 12 hours

Introduction:
This unit covers the knowledge, skills, attitudes and values needed to apply
quality standards in the workplace. The unit also includes the application of
relevant safety procedures and regulations, organization procedures and customer
requirements.

ASSESSMENT CRITERIA:
1. Work instruction is obtained and work is carried out in accordance with
standard operating procedures.
2. Received materials are checked against workplace standards and
specifications.
3. Faulty materials related to work are identified and isolated.
4. Faults and any identified causes are recorded and/or reported to the
supervisor concerned in accordance with workplace procedures.
5. Faulty materials are replaced in accordance with workplace procedures.

CONTENTS:
1. Work order and standard operating procedures
2. Specification of materials and components
a. Wire
b. Cables
c. Electrical Tape

CONDITIONS:
Learners must be provided with the following:
 CBLM
 Screw drivers
 pliers
 punches
 Wrenches, files
 INFORMATION SHEET 1

LEARNING EXPERIENCES
Learning Activities Special Instructions
Definition of Terms
Proper Discussion:
 Obtain work instruction in accordance
with standard operating procedures
Self-Check
Performance Task
Performance Criteria Checklist
Activity Sheet
Assignment
Answer Key
Reference/s
https://www.fiixsoftware.com/blog/work
-order/
LO1-1 - Obtain work instruction in accordance with standard operating procedures

Work order and standard operating procedures

What is work order?

A work order is a document that provides all the information
about a maintenance task and outlines a process for completing that task. Work
orders can include details on who authorized the job, the scope, who it’s assigned
to, and what is expected.

Work order procedure

Step #1: The task is identified

Maintenance tasks fall into two groups, planned maintenance and unplanned
maintenance. Planned maintenance encompasses all the jobs you know of ahead of
time, like routine inspections, and unplanned maintenance includes all the tasks
you can’t foresee, like an unexpected breakdown.

Step #2: The maintenance request is created

The details of the job are put together and submitted to the maintenance
team for further action. For example, when a machine breaks down, an operator
creates a work request and submits it to maintenance. If a task is planned, a work
order is created and triggered at the proper time.

Step #3: The work order is prioritized and scheduled

Some jobs are more time-sensitive than others. A burnt-out light bulb doesn’t
need to be fixed immediately, but a broken conveyor belt might. That’s why you
need to prioritize every work order that hits your desk.

After prioritizing, it’s time to schedule. Work orders can be scheduled based
on a set deadline, planned maintenance triggers, or dedicated blocks of time.
Setting a deadline keeps everyone accountable and informed so nothing falls
through the cracks.

Step #4: The work is assigned and completed

It’s time to turn those words on a page into action. The work order is assigned
to a technician, who completes the task. This can be a five-minute check of
equipment, or it can be a complex repair job that takes several days.

Step #5: The work order is closed and documented

 Once all the terms of the work order are completed, it can be closed.
Managers may need to sign off on the work order for compliance requirements.
Once closed, the work order is filed away. A properly organized work order log is
crucial for building asset histories, reviewing past solutions, preparing for audits,
and more.

Step #6: The work order is analyzed and/or reworked

Closed work orders contain valuable information. They can provide insight into
your processes and systems that can be used to fine-tune your operation. Having a
work order log also allows technicians to quickly spot any missed steps or alternate
solutions if an issue flares up again.

What is SOP?
SOP or Standard Operating Procedure is a set of written
instructions that document a routine activity within your company/division/work
group.
A documents which describes the operations of a certain work or
job in order to ensure it’s quality.
A set of compulsory instructions, systems, procedures or steps which is written
so that other individuals can follow to complete the job safely.
 INFORMATION SHEET 1.4-2
Procedures in Installing Application Software

Learning Objective/s:
After reading this INFORMATION SHEET, YOU MUST be able to:

1. Identify the specific application software for installation

2. Demonstrate the installation process in installing.

Introduction
Software generally refers to any type of executable code that can be launched
in a computer system. It is designed to implement and complete specific functions
that are required by the user in his activities. Software can be developed and
distributed freely (freeware) by programmers in various communities and forums, or
they can be sold commercially either online or in computer stores by software
companies like Microsoft, Adobe, and Sony among others. Some computer experts
believe that software can be categorized as general application (can be installed and
used by any organization) or customized (developed to cater to the specific needs of
a particular group or enterprise). General application software like the Microsoft
Office Productivity Suite for example can also be customized and tailor fitted to the
needs of a specific organization. This is done by using macro commands and a bit
of programming. And there some materials needed run/operate this software:
Computer, CD/DVD drive, Installation disc, internet connection, and web browser.

There are some steps to be follow to consider that specific software is

consider as running/operating in a computer systems.

1. The first most important step in software installation is to verify that the
target system meets the general hardware requirements of the application.
Beginning the installation in a computer machine which does not possess
 the minimum requirements can lead to either an unsuccessful installation or
failure of the program to run after installing it.
2. Since programs in general are written to be Operating System dependent,
make sure that the version of the application you are installing corresponds
to the Operating System platform running on your machine.
3. Aside from the general hardware requirements, some computer programs
also have software requirements prior to installation. Double check if you
need to update or upgrade your Operating System or if there is a need to
download other tools or utilities.
4. Once all the initial requirements have been met, make sure that there are no
unnecessary programs running before beginning the installation procedure.
In some instances, applications may require that the antivirus programs be
disabled. Make sure that you are installing a legitimate application before
disabling your protection software.
5. Software installation can be done either from the Internet (skip to step 8) or
from an installation disc provided by the software manufacturer. To install
from the disc, simply open the CD or DVD drive and insert the installer.
6. A setup wizard window should be launched. In case there is none, open the
Explorer and navigate to the optical drive. Double click on either the
AUTORUN or Setup file.
7. Once the wizard is running, simply follow the prompts until the installation
process is completed. For novice users, accept the default values to minimize
potential problems during the procedure. Jump to step 10.
8. For installation from the Web, launch your browser application and
download the setup file to your hard drive.
9. After completion of the downloading process, run the setup program to
execute the setup wizard that will handle the automatic installation of the
software. Do step 7.
10. After the installation procedure has been completed and the setup wizard
has terminated, reboot your machine before launching the newly installed
software.

Installation Process for MS Office 2010

As we reported earlier, Microsoft Office 2010 RTM has been released and is now

available for purchase. Office 2010 packs-in a host of new features and sports an
enhanced user interface.

Installing Office 2010 is simple and is pretty much similar to Office 2007
installation procedure. Users who are switching from Office 2007 will definitely
enjoy the improved UI and added features in the latest version of Office.
Before you begin installing Office 2010, please make sure that your PC meets the
minimum system requirements of Office 2010:

 5oo MHz or higher processor

 256 MB of RAM; 512 MB recommended
 3.5 GB of minimum disk space
 Windows XP SP3 (supports only 32-bit Office), Vista SP1, Windows 7, Server
2003, Server 2008, Server 2008

Note that 1 GHz processor is required to run Outlook with Business Contact
Manager.

If your PC meets the minimum requirements, complete the below mentioned

steps to successfully install Office 2010 on your PC.

Step 1: Insert Office 2010 CD/DVD into the optical drive. If the Office setup
doesn’t start automatically, open My Computer, double-click on CD/DVD drive and
then double-click on Setup.exe file to kick-start the installation.

Step 2: Enter the 25-character product key printed on your Office 2010
product box and then click Continue button.
 Step 3: Check I accept the terms of this agreement box and then click
Continue button to proceed to the next step.
 Step 4: Here, you have two options: Install Now and Customize. Clicking
the Install Now button will begin installing Office 2010 on your Windows drive. If
you don’t have enough free space (at least 4GB for Professional Plus) on your
Windows drive, click Customize button to select a different drive as installation
location.

The Customize option also lets you select the Office applications that you
want to install. Useful option if you want doesn’t want to install one or two Office
applications in the suite. Finally, click Install button to begin installing the Office
product.
 How to change Office 2010 color scheme and how to import or export ribbon
and toolbar customization in Office 2010 guide might also interest you. We also
suggest you download the free Getting Started with Office 2010 e-book from
Microsoft to explore the new features and options introduced with Office 201o.

Installation Process for Anti-Virus (Kaspersky)

If you purchased a retail version of Kaspersky Internet Security 2015 (on a CD)

and the installation started automatically after you have inserted the CD into the
drive, skip to the Step 2.
If you purchased Kaspersky Internet Security 2015 online or the installation CD
did not start, go to the Step 1 of the instruction below. 

Standard installation
 Step 1. When you buy Kaspersky Internet Security 2015 in an Internet store,
you get a link to the installation file which needs to be launched manually. Manual
start is also needed if for some reason the Kaspersky Internet Security
2015 installation CD did not start automatically. 
Download the application installer by following a link provided by your online
store, or find it on the Kaspersky Lab website. For instructions on how to download
a file, click a link that refers to your operating system:
 Windows 8
 Windows 7
 Windows Vista

Step 2. In the Kaspersky Internet Security - Multi-Device window, click Install

protection for your Windows.

Step 3. The installation wizard's welcome screen will appear.

 We recommend that you participate in the Kaspersky Security Network program.
Participation in the program entails sending information about new threats detected
on your computer to Kaspersky Lab, sending a unique identifier associated with
your computer for Kaspersky Internet Security 2015, and information about your
system. We guarantee that no personal information will be sent. Please click the
respective link in the wizard's window and read the Kaspersky Security
Network statement. Leave the check box selected if you accept the statement.
By clicking the Install button, you accept the terms of the End User License
Agreement. Please click the respective link in the wizard's window and read the
agreement carefully before installing the product.
 If you are installing the application under Windows Vista 7, Windows 8,
or Windows 8.1, you may see a notification from the User Account Control
(UAC) service after you click the Install button. To proceed with the installation,
enter your administrative password (if needed) and click Yes in the User account
control window.

If you have removed incompatible third-party software before

installing Kaspersky Internet Security 2015 but the incompatible software error
message appears, you can skip the incompatible software check.
 Step 4. Wait for the installation to complete. Make sure that the check box Run
Kaspersky Internet Security is selected and click the Finish button to complete the
installation.

When Kaspersky Internet Security 2015 has been installed under Windows

8/8.1, you will be offered to install a free Kaspersky Now application. 
 After you have installed and run Kaspersky Internet Security 2015, activate a
commercial license.

Self-Check 1.4-2

I- True or False.
 Direction: write TRUE if the statement is correct and FALSE if the statement
is not correct.

1. The first most important step in software installation is to verify that the
target system meets the general hardware requirements of the application.
Beginning the installation in a computer machine which does not possess the
minimum requirements can lead to either an unsuccessful installation or
failure of the program to run after installing it.
2. Since programs in general are written to be Operating System dependent,
make sure that the version of the application you are installing corresponds
to the application software platform running on your machine.
3. Software installation can be done either from the Internet (skip to step 8) or
from an installation disc provided by the software manufacturer. To install
from the disc, simply open the CD or DVD drive and insert the installer.
4. A setup wizard window should be launched. In case there is none, open the
Explorer and navigate to the optical drive. Double click on either the
AUTORUN or Setup file.
5. After the installation procedure has been completed and the setup wizard has
terminated, the machine before launching the newly installed software, they
will disappear.

II- Enumeration

Direction: Enumerate the steps in installing different application software

specified below.

1. Installing MS Office 2010

2. Installing Anti-Virus (Kaspersky)

Answer Key 1.4-2

I- True or False

1. TRUE

2. FALSE

3. TRUE
 4. TRUE

5. FALSE

II- Enumeration:

1. MS Office 2010 Installation

a) Insert Office 2010 CD/DVD into the optical drive. If the Office setup
doesn’t start automatically, open My Computer, double-click on
CD/DVD drive and then double-click on Setup.exe file to kick-start
the installation.
b) Enter the 25-character product key printed on your Office 2010
product box and then click Continue button.
c) Check I accept the terms of this agreement box and then click
Continue button to proceed to the next step.
d) Here, you have two options: Install Now and Customize. Clicking
the Install Now button will begin installing Office 2010 on your
Windows drive. If you don’t have enough free space (at least 4GB for
Professional Plus) on your Windows drive, click Customize button to
select a different drive as installation location.
2. Anti-Virus Installation

a) When you buy Kaspersky Internet Security 2015 in an Internet

store, you get a link to the installation file which needs to be
launched manually. Manual start is also needed if for some reason
the Kaspersky Internet Security 2015 installation CD did not start
automatically. 
b) In the Kaspersky Internet Security - Multi-Device window,
click Install protection for your Windows.
c) The installation wizard's welcome screen will appear.
d) Wait for the installation to complete. Make sure that the check box Run
Kaspersky Internet Security is selected and click the Finish button to
complete the installation.
 JOB SHEET 1.4-1

Title: Application Software

Performance Objectives: Given the necessary materials, you should be

able to install application software using
appropriate tools and equipment.

Supplies and Materials: MS Office 2010 DVD package/download software

in MS Office 2010/bootable MS Office 21010.

Tools and Equipment: Computer Desktop with DVD drive and USB
ports.

Steps/Procedure:

1. Insert Office 2010 CD/DVD into the optical drive properly.

 2. Enter the 25-character product key printed on your Office 2010
product box and then click Continue button.
3. Check I accept the terms of this agreement box and then click Continue
button to proceed to the next step.
4. Here, you have two options: Install Now and Customize. Clicking
the Install Now button will begin installing Office 2010 on your
Windows drive.
5. Present your output as fig. 1 shown.

FIG. 1

Assessment Methods:

Demonstration using the Performance Criteria Checklist

 Performance Criteria Checklist
Job Sheet 1.4-1

Trainee’s Name:_____________________________ Date:_________________________

Task: Application Software

Criteria Yes No

1. Did the candidates insert Office 2010 CD/DVD

into the optical drive properly?

2. Did the candidates enter the 25-character

product key on your Office 2010 product box?

3. Did the candidates accept the terms of this

agreement box?

4. Can candidates begin use Office 2010 on your

Windows system?

5. Did the candidates present the output

correctly?
 Bibliography

1.