Professional Documents
Culture Documents
REYES CONTRERAS
AUDIT ASSISTANT
PERSONAL
PROFILE SKILLS
A goal-oriented
individual with a desire to Loyal and dependable, with desire and ability to learn
expand current skill set, with new tasks. Strong commitment to employers, facing
a team of fellow each challenge with determination until completed.
employees to accomplish Ability to communicate in Spanish and English
company objectives. Strong languages, both written and verbal, soft
work ethics with a
skill with knowledge in accounting procedures.
commitment to excellence.
Team player, effectively
interacting with co- workers
WORK EXPERIENCE
and management to
accomplish company goals.
Expert in the analysis of data, customer accounts, billing, verification of the flow of
money that enters our debtor accounts in countries of South and Central America
and especially the exact application of money to the invoices opened in the
respective accounts of the customers.
Customer Service
Provided customer service, training, and supervision within operations of the call
center.
Met daily metrics for average load of 50 daily calls load
Reached all monthly customer service goals
Provided dynamic technical assistance to customer service representatives
Monitored monthly team goals, performance, and conduct.
Assistance with bill detail, charges and extracharges, adjustments and credits, fees
and features on a monthly basis. Financial service assistance with payments, payment
arrangements and bank fees for insufficient funds on checking accounts.
Personal references
Arnulfo Monzón, Tel: 45188417
Gerson del Cid, Tel: 32725165
Magly López, Tel: 54417989
Employment references