ASIF AHMED Software Engineer

asif.asmh@gmail.com
+91 9966742518

SUMMARY

 Having 2+ years of hands on experience in providing IT Service Management Solutions in IT

Infrastructure with expertise in the ITSM suite ( Service- Now)
 Ability to understand the requirements and execute the project as per the design.
 A Service Now Developer with experience on implementing Incident Management, Problem
Management, Change Management, Asset Management and Service Catalog.
 Customizing forms and fields based on customer requirements
 experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page
Layouts, Workflow Alerts and Actions, and Approval Process.
 Knowledge on creation of workflows for Service Catalog items in Service Now.
 Good in UI Policy, Data Policy, Client Scripts, Script include, UI Scripts.
 Understanding of IT service management (ITSM) and SLA workflow.
 Creating Custom Applications and Modules based on requirement.
 Good knowledge on SOAP and REST Web services
 Resolving tickets raised by the users on day to day business process.
 Quick learner, self-motivated, excellent interpersonal skills and highly motivating towards learning
New Technologies
 Extensively followed Agile Methodology and Scrum process for Software development.
 Good communication, interpersonal and business analysis skills.
 Having good experience as a Service - Now admin / developer, developed catalog items for different
requirements & automated the frequently used processes using service – now.
 Better analyzing the given task, gathering the end to end requirements, implementing the task as
rough work for better performance and code re-usability.
 Understanding the overview of project, sharing the implementation ideas with the team to develop the
better application and caring the overall performance of the application.
 Good knowledge and understanding of ITIL process.
 Handling the clients with Requirements and Solutions and knowledge sharing in Service Now
 Participating in designing for components and troubleshooting Production issues.
 Ability to work on various types of new requirements, enhancements/defects.
 Having strong complex problem-solving skills and affording timely solutions with good communication
skills.

TECHNICAL SKILLS
Primary skill : ServiceNow(ITSM) Development & Implementation
Scripting : JavaScript, jQuery, VB scripting
Languages : Java, J2ee, VB, C, C++, HTML, .net, Android Basic.
Tools : Net Beans, Eclipse, Toad
Database : Oracle, MY SQL, MS-Access
Technologies : JSP, Servlet, Struts, hibernate, spring, JDBC, EJB

Work Experience

Currently working with HCL Technologies Ltdas Software Engineer from Nov 17-Till date
Projects

Project Name       : Employee OnboardingMay18 – Present

Role : ServiceNow Developer
Project Description:
The main objective of Employee Onboarding application is to create an application for the HR to onboard
new candidates to the organization by reducing the manual work. The following are the Employee
Onboarding capabilities: This application is capable of handling the Pre-Onboarding formalities before the
candidate's joining date. This application has integration's with the other applications like Time-off
Management System, Resource Management System, etc. This application helps to simplify and reduce
the onboarding process duration for an individual. It has an efficient document management system. This
application also handles the other support departments like IT, Admin and Finance. Very effective
collaboration using news feed between different departments. This application has many live reports to
track the status, tasks and give required information.

Responsibilities and Contribution:.

 Handled projects independently which were given by the management.
 Was part in defining and collaborating the processes of the ITSM team from tools perspective for
different modules.
 Present and pitch new ideas to the client for their go ahead and then lead out the designing and
implementing stage.
 Continuous process improvement enhancements requests were being assigned and handled.
 Documentation of the implemented projects.
 Cloning/patching of the instance
 Managing client meetings and discussions.
 Configuring email notifications to meet business requirements.
 Build the Transform maps to import Data into Service Now .
 Involved in unit testing activities so as to fix the bugs on prior basis before handing the tool to
customer for UAT.

Project Name         : HR & Leave Management System July17-April18

Role : ServiceNow Developer
Project Description:
The Leave Management System (LMS) is an Intranet based application that can be accessed throughout
the organization or a specified group/Dept. This system can be used to automate the workflow of leave
applications and their approvals. The periodic crediting of leave is also automated. There are features like
email notifications, cancellation of leave, automatic approval of leave, report generators etc. in this
system.
Responsibilities and Contribution:
 Serving has a responsible contributor to the client and the team as well.
 Working on the main modules of the project and on the custom changes as per the requirement of the
client.
 Set up a call with the clients to understand the requirement and come up with the solution designs
involving service-now best practices
 Analyzing the risk and impact to the solution design process
 Testing the functionality of the record producers once the development and the changes are done
according to the client requirement.
 Documenting all the Requirements and the changes made in the requirements (if any)
 Manually signing all the documents and receiving the higher approvals.

Project Name: Control Point Connection Management ScreenNov17-June17

Client : Schneider
The security industry’s broadest and most respected offering of IP and analog video surveillance systems.
Designed specifically for video security applications, our camera, video management, matrix and other
systems are optimized to deliver the results today’s security professionals demand. Configuring the
Cameras with SM. Configuring the Cameras database in the NSM.Configuring the Camera recordings
into the Camera servers according to the client requirement.

Responsibilities and Contribution:

 Service Now admin, Table Creation, Database Views, SLA definition, Reference qualifier, Related
lists.
 Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts,
UI Actions, UI Pages, Script Includes, and Access Control Lists.
 Service Catalog and Request Workflow Design and Configuration.
 Working on Report, dashboard designing.
 Adding and administering users, groups and roles
 Integration of Service Now with BMC Remedy for ticket creation on change submit.

Education

B.Techfrom Jawaharlal Nehru Technological University, Hyderabad