Ramanawreddy

Emaild:ramanawreddy999@gmail.com
contact :9398767234
 Having 2+ years of hands on experience in providing IT Service Management Solutions
in IT Infrastructure with expertise in the ITSM suite ( Service- Now)
 Ability to understand the requirements and execute the project as per the design. 
 A ServiceNow Developer with experience on implementing Incident Management,
Problem Management, Change Management, Asset Management and Service Catalog.
 Customizing forms and fields based on customer requirements 
 experience in activities related to Configuration like Creating Roles, Profiles,
Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process. 
 Knowledge on creation of workflows for Service Catalog items in Service Now. 
 Good in UI Policy, Data Policy, Client Scripts, Script include, UI Scripts. 
 Understanding of IT service management (ITSM) and and SLA workflow. 
 Creating Custom Applications and Modules based on requirement. 
 Good knowledge on SOAP and REST Webservices 
 Resolving tickets raised by the users on day to day business process. 
 Quick learner, self-motivated, excellent interpersonal skills and highly motivating towards
learning New Technologies 
 Extensively followed Agile Methodology and Scrum process for Software development. 
 Good communication, interpersonal and business analysis skills.

Professional Experience :
 Working with Tata consultancy services ltdas an Software Engineer from Oct 2017 to
till date

Education:
Bsc(Computer Science) in Kakatiya University

Work Experience :
Project ##1
Service Now Developer and Administrator-
 

Client/Projects
Client – Santos -Energy(Mar ‘18 –present)
Role Senior Developer
Responsibilitie  Writing Business Rules, Client scripts, UI Policies etc. to customize
s the instance as per Business needs
 Designing workflows for catalogs as per requirements
 Imported Configuration Items (CI) from third party applications using
import set tables.
  Setting up and configuring MID servers.
 Setting up new Data sources.
 Documentation of the implemented services.
 Working with client to gather functional requirements within
ServiceNow.
 Mentor new team members/freshers
 Managing client meetings and interactions
Projects  Ongoing upgrade of instance from Kingston to Madrid
 Ongoing project to integrate PRTG monitoring tool with ServiceNow
 Integration of Flexera Asset suite with ServiceNow- designing and
setting up the integration from the Flexera database to fetch
software assets into ServiceNow.
 Integration of JIRA with ServiceNow- helped to deploy and test the
integration designed for Incident creation using REST from
ServiceNow to JIRA.
 Configured ServiceNow integration with LDAP
 Integration of HP IMC with ServiceNow- setting up the integration to
fetch and insert network devices automatically into ServiceNow
 Designed a nightly Remote file Import to insert or update AWS
server/VM etc. Cis into ServiceNow
 Developed a weekly Schedule Data Import from Oracle HR
database to insert or update Cost Center and Department into
ServiceNow
 Created a Schedule Data export of assets to a designated path on
mid server as per requirement so that third party application could
retrieve it.
 Scheduled data export of Incident metrics on mid server for Tableau
integration.

Client - CVS Health (Omnicare) –Healthcare (Nov 17 –Feb18)

Developer/Administrator
Responsibilitie  Daily data load using Transform maps for user creation/ Location
s update
 Requests/Tasks fulfillment
 Troubleshooting/working on incidents assigned to queue
 Building Reports/Dashboards for management
 Communicate with clients and understand their requirements
 Explore feasibility of new requirements/ideas in ServiceNow and
present it to client
 Cloning/patching of the instance
 User/Group administration
  Working on enhancements on Incident/Change/Catalog etc. as per
the client requirement.
 Mid Server installation and patching. Taking part in shakeout duties.
Projects  Project to upgrade instance from Jakarta to London.
 Upgraded instance from Geneva to Jakarta. Actively collaborated
with QA team for testing. Bugs were assigned and worked upon for
successful implementation.
 UI upgrade from UI14 to UI16. Collaborated with QA/vendor for bug
fixes. Trained Help Desk with new UI and documentation.
 Inbound and Outbound email integrations. Worked with different
teams for automatic incident creation via email. For ex. inbound
integration implemented for Tibco servers where incidents were
created based on alert types.
 Batch User creation and import from HR Fusion/Peoplesoft feed to
ServiceNow integration
 Worked on client requirement to implement Encryption for PHI/PII
data at rest in Incident table.
 Designed and implemented various workflows for Service Catalog
as per the customer and requirements of the support teams.