Actividad de proyecto 9

Learning activity 24
Apply communication techniques and group dynamics in
previously programed activities.

Aprendiz
Gustavo Pineda

Instructor
Gustavo Tangarife

Sena
Centro de Atención Sector de Atención Agropecuario
Tecnología en Guianza Turística
Profesora: Gloria Zuluaga
FICHA: 1804968

Manizales, 26 de julio de 2020.

Actividad de proyecto 9
Learning activity 24: Apply communication techniques and group dynamics in
previously programed activities.

Write a tour guide protocol in order to interact easily and spontaneously with
native speakers

The tour guide has the responsibility to be a cultural ambassador by guiding

groups of foreigners through the streets and natural places of our country. Our
behavior will be a sample of the quality of the people we live in Colombia and an
example of what we can offer to the world. The mass media often portray
Colombians as dangerous, ruthless criminals who betray, kidnap and murder
without compassion. And, in a certain way, we are there to destroy the stereotypes
that the past has left in several generations.

Likewise, according to unrealistic stereotypes, Colombians abroad are not

characterized by their generosity but by appearing in newspaper headlines such as
those who generate disorder, break the rules or lead criminal groups.

To make this evidence is intended that the future tourist guide is in the ability to
represent well the people who live in Colombia, showing the friendly and
hardworking face of the great majority of Colombians. Through the use of group
and dynamic strategies, it will be achieved that the tours in Colombia will be an
unforgettable experience for foreigners, and if properly followed, it will be
recommended as a safe destination for other people who wish to come to
Colombia. Proper use of English is essential to transforming the image of a culture,
and tourism can be that tool for cultural exchange. Therefore, it is very important
that the guides handle a good level of assertive communication with their tourists
and that they are able to interact with confidence and responsibility.

In order to complete the evidence, the apprentice must:

1. Read the learning material “Speak up wisely!” in order to have the necessary
tools for the elaboration of the evidence.
2. After analyzing the materials content, please read also these complementary
materials:

 Communication and promoting policy in tourism marketing.

 Communication and sustainable tourism.
 Effective communications.

3. Answer the next question: ¿Why did you choose to become a tour guide? Write,
at least, 200 words.

I am Gustavo Pineda Ortiz, Aviation Sports Pilot and Tour Guide.

I chose this profession knowing the demand that tourism offers within my activity
and knowing in depth the problems that tourist activity brings with the activity.
There are many scenarios that we visit in my current company called Airnomads
Destination Colombia where they offer paragliding tours nationwide, among others.
Knowing the regulations that govern tourist activities, framed in the general law of
tourism, motivated me to choose and in some way be able to support my company
so that it has qualified personnel.

The fact of flying and sharing with different cultures worldwide enriches the
knowledge of my projects and human relations in the first instance. By being able
to count on my certification as a professional tourist guide and participate in the
tourist demand where I can provide, experience, knowledge and well-founded
values for the tourist quality of the country.

On the other hand, being able to recognize and interpret the places visited with my
family and especially with my daughter, to whom I will leave a knowledge of their
heritage and culture based on respect and humility. In addition to having a more
precise knowledge of environmental conservation, teaching them to respect it, to
love it and, above all, to value the importance of biodiversity.

4. Imagine that you are the owner of a tourism company, and is in front of a group
of tourists. Please, write a “Welcome protocol” where you describe the steps you
and your team will follow to give a warm welcome to the tourists. Write a paragraph
of more than 200 words and, at least, 5 different steps.

 Who are we: Explain when and where the company was born.
 Description of the main interests of the company.
 Describe goals of the company
  What makes your company different from other touristic companies.

Good morning, INTURVIAJES TURISMO INTEGRAL with RNT 4816, a company

specialized in SENDERIMO, with PROFESSIONAL guides with more than 5 years
of experience, certified by the NATIONAL COUNCIL GUIDES, and governed by
the sectoral technical standard NTS GT 012, and committed to the legal
requirements for our tourist activity.
The Altagracia township is located to the south-west of the Municipality of Pereira
and is one of the last balconies of Risaralda, in a branch of the Cordillera Central
that runs down to the valley of the La Vieja river. It limits to the south with the
Corregimiento of Arabia, to the north with the commune of San Joaquín, to the
West with the Corregimiento of Morelia and the department of Valle del Cauca, and
to the East with the Vereda Tribunas, with an average height of 1520 meters above
the sea level and an average temperature of 15 to 20 degrees centigrade.
The first settlers were of Antioquia origin, highlighting Messrs. Antonio Marín, Juan
de Dios Correa, Antonio María Britto and Santiago Trujillo.
The temperate climate of the sector causes some rains, so it is advisable to take
into account comfortable, warm and waterproof clothing, appropriate shoes for
walks in rural areas (boots or tennis shoes with good grip), snacks and hydrating
drinks, do not carry glass jars No valuables, carry a bag for garbage and waste,
everything must be in a backpack or hands free.

Recommendations: We request to stay in the group, take care of your personal

belongings, walk on the sidewalks and try to stay on the route until its completion.
In case of any mishap during the tour, please let the guide know. Those who are
with children, we suggest to take special care with them. This tour is designed in
such a way that there are no problems.

Emergencies

 Stay calm, don't run

 Identify the emergency signage and the location of the fire extinguishers in
the places you visit, consider the meeting points and follow the
recommendations of the emergency leaders.
 Contact those in charge and immediately report to the competent authorities
any risk situation that may arise and that may compromise your physical
integrity.
 Receive instructions from each location and follow preventive measures that
help reduce the damage that can result from disasters
Also take into account the following numbers of:

Emergencies 123
Police 112
Firefighters 119
Red Cross 132.

INTURVIAJES INTEGRAL TOURISM. It is characterized by providing an excellent

quality service that meets the expectations of our customers, acting responsibly
with the safety and integrity of these; committed the current legal requirements,
applicable to the agency, to the activity and to working with qualified personnel; We
are also committed to implementing a sustainability policy where clients, suppliers
and collaborators will be sensitized on the importance of conserving natural and
cultural resources.

5. Write a series of 7 recommendations your tourists must follow for a good tour
guiding.

Important recommendations:

1. Wear comfortable,
2. warm and waterproof clothing,
3. appropriate shoes for walks in rural areas (boots or tennis shoes with good
grip), snacks and hydrating drinks, do not carry glass jars or valuables,
4. carry a bag for garbage and rubbish.
5. Everything should go in a backpack or hands free
6. It is essential to carry the EPS or SISBEN card, "O" INTERNATIONAL
MEDICAL INSURANCE, the use of sunscreen and a cap.
7. keep together

6. Include 2 warming up group activities you can use for the first time with your
tourists, and describe what would you do, your expressions and your expectations.
Check different activities in the learning material.

1. Before starting the trekking, we will warm up for 15 minutes.

2. We are going to do a 15-minute tour to warm up and in this way start the
tour in the most active and healthy way
7. Write five of the most common questions that tourist could make when visiting
the different destinations. After that, write your answer.

1. QTN: ¿Are there seasons in Colombia?

AWR: No, in Colombia there are no stations since its a tropic.

2. QTN: ¿The armed conflicts in Colombia have decreased?

AWR: YES, they have decreased a little but there is still a need to create
more awareness and culture in our country as a discipline.

3. QTN: ¿Are there dangerous snakes in this place?

AWR: Honestly we have not heard of snakes in the place, the local
population says yes, but that there are very few times that they are seen
since the ecosystem has an important feeding cycle and that there are also
m, many cows and people walking through the forest.

4. QTN: ¿Does the drug trafficking issue continue to boom in these lands?
AWR: Not much, but some people say that Pereira is a place where some
of the drug traffickers hide, but that they are not so powerful, this means that
drug trafficking in Colombia has decreased considerably.

5. QTN: ¿What do you think about traveling to the Colombian Caribbean?

AWR: Traveling to the Caribbean is beautiful, it has incredible biodiversity,
the risk of traveling to these places like the Pacific coast is that you want to
stay. hahaha

8. Write a completion exercise to finish the tour. You also can choose one option
from the learning material. Write your goodbye words and good wishes to your
tourists.

Answer: We are extremely grateful to all of us for choosing this registry and for
having provided part of our wealth of natural heritage by promoting the
conservation of these environments that enrich the soul. Thanks for coming and
see you next time.

9. Once you have written the welcome protocol, make a video where you show the
interaction with a foreign person. Please, ask a foreign person to play the role of
“tourist”, and ask him / her to ask the five questions you have written in the point 7.
Then, you have to assume the role of tour guide and answer the questions.
10. Send the instructor a document in .Docx extension file where you include all
the written paragraphs required. Also, send the instructor the video file that must
be saved in MP4, MVW, AVI, MOV format, through the virtual learning platform.