ACTIVIDAD DE PROYECTO 9

LEARNING ACTIVITY 24: APPLY COMMUNICATION TECHNIQUES AND GROUP DYNAMICS IN

PREVIOUSLY PROGRAMED ACTIVITIES.

Write a tour guide protocol in order to interact easily and spontaneously with native speakers

Aprendiz

Jorge Leandro Cabrera Vasquez

In order to complete the evidence, the apprentice must:

1. Read the learning material “Speak up wisely!” in order to have the necessary tools for the
elaboration of the evidence.

2. After analyzing the materials content, please read also these complementary materials: o
Communication and promoting policy in tourism marketing.

o Communication and sustainable tourism.

o Effective communications.

3. Answer the next question: ¿Why did you choose to become a tour guide? ¿Porque eligió ser
guía turístico? Write, at least, 200 words.

I decided to become a tour guide, first of all, because it is an excellent option to travel
and explore different places, this will allow me to acquire and share my knowledge
and experiences with other travelers while earning money at the same time, which
would be something very rewarding for me.
Another reason why I decided to study tour guiding is because I am passionate about
the history and culture of a particular place. As tour guides, we can share our
knowledge with tourists and help them to better understand the history and
traditions, through meaningful and enriching experiences that will leave the tourist
with the desire to return or even recommend the tour to future visitors.
Being a tour guide offers both a challenge and the opportunity to grow and learn
throughout your career, constantly. Tour guides must be able to handle different types
of groups, communicate effectively with people from all over the world and think
quickly to deal with unexpected problems. Developing these skills and more in a
complete tourism education will prepare me to excel in each and every tour.
In conclusion, a trained tour guide will have the opportunity to guide many different
itineraries for your travel company, which means you will visit, study and experience
new destinations multiple times. As a tour guide, "working" means being part of
someone's happiest vacation memories. And this is very rewarding.
4. Imagine that you are the owner of a tourism company, and is in front of a group of
tourists. Please, write a “Welcome protocol” where you describe the steps you and your
team will follow to give a warm welcome to the tourists. Write a paragraph of more
than 200 words and, at least, 5 different steps.

o Who are we: Explain when and where the company was born.
o Description of the main interests of the company.
o Describe goals of the company
o What makes your company different from other touristic companies.

Welcome to the farm agro tourism the daisies. Our company was born more than fifteen
years ago in the village of Las Margaritas, the municipality of La Montañita, in the
department of Caquetá, a village surrounded by nature, rich in wildlife and flowers,
beautiful water sources, majestic waterfalls. We are a team of professionals passionate
about nature, local culture and sustainability, and we are dedicated to providing authentic
and unforgettable experiences to our visitors.
We are dedicated to providing high quality tourism services to our visitors. Through guided
tours to magical places such as the churches waterfall, tambo oscuro waterfall, hiking to
cerro las margaritas, peasant sunrise, peasant for a day.
Our staff will be at your disposal during your stay to help you and make sure you enjoy
your visit to the fullest.
During your stay, we will offer you an authentic and sustainable experience, based on
respect and respect for the environment and local culture. We will invite them to
participate in activities that promote environmental education and social responsibility,
such as trail clean-ups or tree planting.
Our objectives as a company are to provide our visitors with a unique and unforgettable
experience that allows them to connect with nature, culture and local traditions in a
sustainable and responsible way, and to contribute to the socio-economic development of
the region in a fair and equitable manner. We differentiate ourselves from other tourism
companies by our focus on sustainability and responsible tourism, as well as our passion
for providing authentic and personalized experiences that allow our visitors to connect
with the nature and culture of our region in a unique and special way.

5. Write a series of 7 recommendations your tourists must follow for a good tour guiding.

Pay attention and follow the tour guide's instructions.

Throw garbage in the containers provided for this purpose. If during the tour there
are no bins or other containers available, please keep the waste generated until
you find a suitable place.
Do not contaminate water sources such as waterfalls, rivers, lakes and seas. Avoid
throwing solid or liquid waste that affects water sources.
Get vaccinated against yellow fever at least 10 days before traveling.
Bring easy-drying or change of clothes and footwear suitable for hiking and
trekking activities.
 Bring your own personal hygiene items; such as toothbrush, towels, sunscreen,
insect repellent.
Wear a hat or cap to protect yourself from the sun.
If you take any medication, are under medical treatment or have any allergies, let
us know in advance and do not forget to bring your medication.
Consult only your guides if you have any doubts.

6. Include 2 warming up group activities you can use for the first time with your tourists,
and describe what would you do, your expressions and your expectations. Check
different activities in the learning material.
RTA:
Before starting the run, you should warm up for about 10 minutes to gradually increase
your heart rate and circulation. Light sweating and a slightly elevated body temperature
are indications that you have warmed up sufficiently.
Then complete these dynamic exercises:
1. leg swings 2.
- Stand with your feet hip-width apart.
- Lift your left foot off the ground, keeping your weight on the heel of your right foot.
- Slowly and with control, swing your left leg forward, backward under your body and
behind you in one smooth motion.
-Keep your upper body stable.
-Each swing should bring the leg closer to its full range of motion.
- Switch legs, then change direction, swinging each leg to the side, back to center and
across the midline of your body.
2. Spinal Rotation
- Stand with feet shoulder-width apart, arms out to the sides.
- Rotate your shoulders and hips in the same direction, making sure your feet stay planted
on the floor.

7. Write five of the most common questions that tourist could make when visiting the
different destinations. After that, write your answer.

How long does the tour to the churches waterfall take?

the tour has an approximate duration of two and a half hours.
how many meters is the waterfall?
the churches waterfall is approximately 20 meters long
do the farmers in this area still cultivate coca?
no, many of the crops were eradicated, now they are dedicated to tourism,
agriculture, among others.
How many people benefit from tourism?
Approximately 5 families from the upper part of the village of Las Iglesias, and about 3
families from the village of Las Margaritas.
Is the tour very hard?
 It is usually difficult for sedentary people, who do not practice any type of sport, or for
people with respiratory problems, or with knee or ankle ailments, among others.

8. Write a completion exercise to finish the tour. You also can choose one option from the
learning material. Write your goodbye words and good wishes to your tourists.

To end our tour, I propose an exercise of reflection and gratitude. One or two tourists to
take a few minutes to think about what they liked most about the activity and share it
with the rest of the group.
It has been a pleasure to share this experience with each of you. I hope this journey has
provided you with new knowledge, friendships and memories that you will treasure
forever. I wish you all the best in your future adventures and hope that someday we will
meet again. Bon voyage!

9. Once you have written the welcome protocol, make a video where you show the
interaction with a foreign person. Please, ask a foreign person to play the role of
“tourist”, and ask him / her to ask the five questions you have written in the point 7.
Then, you have to assume the role of tour guide and answer the questions.

10. Send the instructor a document in .Docx extension file where you include all the written
paragraphs required. Also, send the instructor the video file that must be saved in MP4,
MVW, AVI, MOV format, through the virtual learning platform.

8. Escriba un ejercicio de finalización para finalizar el recorrido. También puede elegir una opción
del material de aprendizaje. Escribe tus palabras de despedida y buenos deseos a tus turistas.

9. Una vez que hayas redactado el protocolo de bienvenida, haz un video donde muestres la
interacción con una persona extranjera. Por favor, pídale a un extranjero que haga el papel de
“turista”, y pídale que haga las cinco preguntas que ha escrito en el punto 7. Luego, usted debe
asumir el rol de guía turístico y responder las preguntas.

10. Envíe al instructor un documento en archivo de extensión .Docx donde incluya todos los
párrafos escritos requeridos. Además, envíe al instructor el archivo de video que debe guardar en
formato MP4, MVW, AVI, MOV, a través de la plataforma de aprendizaje virtual.