4839 South Darrow Drive Apt. A104 ● Tempe, AZ 85282
608-334-1558 (cell) conwaywisc@gmail.com
Pharmacist Experience
Clinical Pharmacist: Medication Therapy Management (MTM) September 2019-Present
WellCare Health Plans Phoenix, AZ Group Supervisor: Allison Sutton ● Completed Comprehensive Medication Reviews (CMRs) via patient interview and ensured compliance with the Centers for Medicare and Medicaid Services (CMS) guidelines in documentation ● Performed Targeted Medication Reviews (TMRs) by evaluating patients’ medication profiles and determined if changes were warranted to optimize the member’s drug therapy and minimize the potential for adverse drug reactions. ● Initiated the retrospective drug utilization review (rDUR) program to confirm safe and effective usage of opioids, properly document all diagnostic testing, and limit potential for abuse ● Utilized motivational interviewing techniques to empower patients to take ownership of their own health and wellbeing ● Worked in a multidisciplinary team environment to develop and enhance the MTM program and modify the software used to manage the program.
Walgreens.com Inc. Chandler, AZ Group Supervisor: Patrick Espy ● Verified over 1,200 prescriptions a day in a fast paced environment while confirming accuracy and appropriateness of clinical therapy ● Leveraged multiple pharmacist licenses to care for patients in over twenty states while ensuring compliance with individual state regulations ● Adopted a quality focused approach to the data and clinical review processes to maintain patient safety ● Mentored colleagues on techniques to reduce average handle time per prescription and improve efficiency 2
District Leader of MTM Services July 2015-February 2019
Walgreens Drug Stores Inc. Monterey, CA District District Supervisor: Jose Vazquez-Rodriguez ● Managed MTM services for the Monterey district using Mirixa and OutcomesMTM and instructed other pharmacists on their use ● Accountable for eleven stores’ goals of each submitting three targeted intervention protocols (TIPs) and CMRs every month ● Created individualized plans for each store to meet goals and overcome challenges such as high prescription volume, budgetary constraints and motivating staff ● Interfaced with prescribers and conducted motivational interviews with patients to optimize therapy and ensure adherence to newly implemented medication action plans ● Integrated MTM into pharmacy workflow and performed continuous quality improvement to ensure balance with normal dispensing metrics
Staff Pharmacist November 2013-February 2019
Walgreens Drug Stores Inc. Monterey, CA District Store #15433 – Hollister, CA Pharmacy Manager: Debra Magness, RPh ● Founded the pharmacy de novo and oversaw an increase in prescription volume from zero to an average of three hundred and fifty per day in the span of five years ● Acted as pharmacist in charge (PIC) during extended periods of pharmacy manager absence ● Counseled patients on and subsequently administered herpes zoster, influenza, and other vaccines in accordance with pharmacist based immunization protocols ● Planned for emergencies with San Benito County public health department to ensure adequate supplies of medication or vaccines in the event of natural disaster or pandemic ● Enrolled the pharmacy in medication waste management program for hypodermic syringes and expired prescription medications to reduce the spread of bloodborne pathogens and contamination of groundwater ● Initiated a perpetual inventory of schedule II controlled substances to ensure compliance with California pharmacy regulations and conducted quarterly audit ● Organized and led weekly staff meetings to discuss prescription volume, medication safety and opportunities for business growth ● Facilitated buyouts with local independent pharmacies and the merging of prescription profiles of multiple prescription entry systems 3
Floater Pharmacist January 2013-November 2013
Walgreens Drug Stores Inc. San Jose, CA District District Supervisor: Andrew Davenport, PharmD Shared Pharmacist July 2012-January 2013 Sears Holdings Corporation: Green Bay, WI and Shawano, WI District Supervisor: Jeff Zeitlow, RPh
ADDITIONAL SKILLS
Professional Proficiency in the Spanish Language May 2010-Present
● Speak, read, and write for purposes of patient consultation ● Lead pharmacy translator in internships and current practice
Pharmacy Inventory Systems January 2013-Present
● Maintained perpetual schedule II inventories on both paper and computers ● Ensured compliance with multiple states’ requirements for documentation
LICENSES AND CERTIFICATIONS
State of Arizona: Registered Pharmacist License Number: S020050 August 2013-Present
State of California: Registered Pharmacist License Number: 68510 ecember 2012-Present D State of Nevada: Registered Pharmacist License Number: 20420 November 2019-Present State of Oregon: Registered Pharmacist License Number: RPH-0016548 March 2018-Present State of Texas: Registered Pharmacist License Number: 66552 May 2020-Present State of Washington: Registered Pharmacist License Number: PH61012565 December 2019-Present State of Wisconsin: Registered Pharmacist License Number: 16782-40 July 2012-Present Comprehensive Immunization Delivery Certification March 2011-Present BLS for Healthcare Providers (CPR & AED) Certified September 2008-Present
EDUCATION
Doctor of Pharmacy May 2012
The University of Wisconsin – School of Pharmacy Undergraduate Pre-Pharmacy Coursework September 2006-May 2008 The University of Wisconsin – College of Letters and Science