Professional Documents
Culture Documents
15
.
ECOSPORT
Cooling system
Ford Service Roadside Assistance is designed to The Ford Service Roadside Assistance can only be
enhance your overall Ford ownership experience, by availed by calling at the toll free number 1800-209-
providing you with 24hrs/7days emergency support 7400 and if you opt for your own vehicle assistance/
related to the use of your motor vehicle. Peace of recovery management, the cost for the same shall be
mind motoring-guaranteed. borne by you.
While it is our sincere hope that your travels are Covered Events
always trouble-free, breakdowns and road traffic
accidents do happen - our goal is to ensure that • Mechanical or electrical breakdown leading to
even if your Ford is immobilized, whether at home or stoppage/immobility of the vehicle
while travelling, any inconvenience to you and your • Human error
family is minimized. -- Battery problems: flat battery
-- Fuel problems: out of fuel, incorrect fuel,
Should you ever required assistance, all you need to
or contaminated fuel
do is dial our 24-hour assistance hotline: 1800-209-
-- Key problems: locked keys, lost keys, or
7400 and Ford Service Roadside Assistance will be
there to help. broken vehicle keys
-- Tyre problems: puncture, bolts or valve
Vehicles will be covered under this program for a related issues
period of two years from the date of sale of the • Road traffic accident where the vehicle is
vehicle.
immobilized
Getting Help – What to do when you need Assistance will be provided no matter where you are
Assistance (i.e. at home, on the roadside, on the highway, in a
parking lot, etc.), as long as you are not already at
In the event of a breakdown or accident, simply call an Authorized Ford Dealer.
Ford Service Roadside Assistance on 1800-209-
7400 (toll-free from anywhere in India). Summary of Customer Benefits
Please have the following information in hand for the
Roadside Assistance at home or on the road
operator when you call:
• Your name and exact location If your vehicle is immobilized whether at home or
on the road, Ford Service Roadside Assistance will
• License plate number and colour of your vehicle
attend to your vehicle. For minor repairs where we
• Vehicle Identification Number (VIN) decide the vehicle can be repaired at the roadside,
• Vehicle model a technician will be sent to try and mobilize your
• Contact phone number vehicle at the roadside.
• Description of the problem
Vehicle Recovery
If your vehicle is unable to be mobilized following a
2
mechanical or electrical breakdown, a recovery vehicle • Seat adjustor is faulty but the vehicle can be safely driven
will be sent to recover your vehicle to the nearest • Passenger seat belts are faulty but there are no passengers in the
vehicle
authorized Ford dealer. • Faulty security system unless the vehicle is immobilized or unless the
alarm is sounding continuously
Taxi • Transmission stuck in sports/winter mode
If your vehicle is recovered to a dealer, Assistance for • ABS lights are illuminated
• Air bag warning lights are illuminated
arranging Taxi will be done by Ford Service Roadside • Traction control lights are illuminated
Assistance. However all taxi fares etc, costs for this • Other non-safety related lights/service warnings are illuminated
service will be borne by you. • Vehicle runs out of windscreen wiper fluid
• Front windscreen wipers faulty but weather conditions are fair
Vehicle Recovery following an Accident • Rear windscreen wiper faulty
If your vehicle is unable to be mobilized following a General Exclusions
road traffic accident, Ford Service Roadside Assistance The following scenarios are general exclusions under the Ford Service
will organize to send a recovery vehicle to recover your Roadside Assistance and therefore we will not be responsible for any
assistance costs as a result of any of the following:
vehicle to the nearest authorized Ford dealer.
• Vehicle is involved in motor racing, rallies, speed or duration tests,
practice runs, or operated outside official roads
Terms and Conditions
• Assistance is required as a result of wars, riots, uprising, mass
Remain with your Vehicle political demonstrations, pillage, strike, use for military purposes or
acts of terrorism, earthquake damage, freak weather conditions,
Once you have called Ford Service Roadside Assistance, it is vital
atmospheric phenomena, nuclear transformation phenomena or
that you stay with your vehicle. Should the Ford Service Roadside
radiation caused by artificial acceleration of atomic particles
Assistance representative arrive at your vehicle while it is unattended,
• Breakdown is caused by deliberate damage, or participation or
the necessary work cannot be carried out.
abetment in a criminal act or offence
Program Overview - Definitions • The immobilization is resulting from damage caused by intervention
Covered Customers - The owner (or driver) and all the passengers of the police or other authorities
travelling in the vehicle at the moment the roadside assistance was • Any damage resulting from the use of the vehicle against the
required, up to the legal passenger limit of the vehicle. The customer recommendations of the owner manual
may be asked to produce car/other identity documents to verify the • Any consequential costs and/or damage to property as a result of
eligibility under this Program. a breakdown
• Vehicles kept in a non-roadworthy condition or not serviced in
Covered Vehicles and period of cover: accordance with the manufacturer’s recommendations
All new Ford vehicles sold by Authorised Ford Dealers in India after General Terms and Conditions
1st May 2013 are eligible for free Ford Service Roadside Assistance
with Pan India coverage (expect Andaman and Nicobar). Vehicles will Adverse Weather
be covered under this program for a period of two years from the • On occasion, adverse weather conditions such as floods, heavy rain,
date of sale of the vehicle. You can however extend the cover for more thunder/lighting, other natural calamities or other external factors
years by paying a reasonable fee. Please contact your nearest Ford may affect our ability to provide services and it may become
dealership for more details on extending the coverage of this program physically impossible to assist you until the weather improves. During
for your vehicle. such times, our main priority will be to ensure that you and your
Assistance will be provided no matter where you are (i.e. at home, on passengers are taken to a place of safety; the recovery of your
the roadside, on the highways, in a parking lot, etc.), as long as you are vehicle may not be possible until weather conditions permit.
not already at an Authorized Ford Dealer.
External Factors
Non-covered Events • Ford will take every effort to reach you once you make the call
Ford Service Roadside Assistance is designed to help in “covered however external conditions (including traffic, strike etc.), could
events” that lead to stoppage/immobilization of your vehicle. As a delay such an effort.
result, this program will not cover following events, including but not
Locked Keys
limited to:
• Faulty fuel gauge • Whilst we will always endeavour to provide assistance by the
• Speedometer not working most efficient method, modern security systems sometimes make it
• Air-conditioning is not working extremely difficult for us to gain entry to your vehicle at the roadside
• Passenger door(s) cannot be opened when there are no passengers should the spare keys not be available. If a forced emergency entry
in the vehicle is required, you will be asked to sign a declaration stating that you
• Boot cannot be opened have granted permission for this to take place and confirming that
• Front and/or rear demisters are not functioning all costs relating to any resulting damages to your vehicle will be
• Horn is not functioning your sole responsibility.
• Damaged door mirrors Right of Refusal
• Rear view mirror is damaged but it does not obstruct the driver’s • Ford Service Roadside Assistance shall have the right to refuse
vision any or all benefits under the program, if it is found that you had
• Damaged or faulty fuel cap but vehicle has not run out of petrol and furnished false information relating to your eligibility or entitlements
there is enough fuel in the tank to enable the vehicle to reach the to the benefits provided under this program.
nearest Authorized Ford Dealer
• Sunroof cannot be opened Disputes
• Sunroof cannot be closed but weather conditions are fair and the • Courts situated within the jurisdiction of Chennai alone shall have
vehicle is not exposed to any security risk the exclusive jurisdiction to decide all disputes that may arise under
• Windows cannot be opened this service.
• Windows cannot be closed but weather conditions are fair and the
vehicle is not exposed to any security risk
3
India Map 5
A& N Islands 6
Assam 7
Bihar 8
Chhattisgarh 8
Delhi 8,9
Goa 9
Gujarat 10-13
Haryana 13,14
Himachal Pradesh 14
Karnataka 15-18
Kerala 18-20
Manipur 25
Meghalaya 25
Mizoram 25
Nagaland 26
Nepal 26
Odisha 26
Pondicherry 26
Punjab 27,28
Rajasthan 28-30
Sikkim 30
Tamilnadu 30-32
Tripura 33
Telengana 33,34
Union Territory 34
Uttarakhand 37
4
5
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
A & N Islands
Andhra Pradesh
1
Body shop only
6
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Assam
Tezpur Chand Ford 91270-51048 Near All India Radio 91270-51038 service.tezpur@
Center, PO-Kaliabho- chandford.com
mora Dist-Sonitpur,
Tezpur-784027.
Bihar
1
Body shop only
7
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Chhattisgarh
Delhi
1
Body shop only
8
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Goa
Goa Caculo Ford 98232-39871 Plot No. 3A, Trivim 0832-2257080 quicklane@caculo-
Industrial Estate, ford.net
Karaswada, Goa-
403526.
1
Body shop only
9
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Gujarat
1
Body shop only
10
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Bavla Cargo Ford 98256-00885 Cargo Ford, Nr. IBP 97129-32082 service.bavla@
Petrol Pump, Nr. cargoford.com
Swaminaryan Temple
Gate.
Morbi Jai Ganesh 96010-12345 Bhakti Nagar Circle, 2822- 223366 servicemorbi@
Ford Sanala By Pass, jaiganeshford.com
Morbi, Gujarat.
1
Body shop only
11
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Vapi King Ford 90990-41391 Plot No.199, Nr. FCG 0260-6549888 kingford.vapiserv-
Foundry, Phase-II, ice@yahoo.com
GIDC Vapi, Guja-
rat-396196.
1
Body shop only
12
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Haryana
1
Body shop only
13
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Rewari Karuna Ford 92150-59254 Plot no. 42, Indus- 01274-250150 servicemanager
trial Area, Delhi road, @karunaford.com
Rewari, Hary- /01274-252150
ana-123401.
Himachal Pradesh
Solan Saluja Ford 93188-08389 Khasra nos. 910, 911 01792-247458 servicesolan@
& 2387/2503/912, salujaford.in
Mauza Vakna, Tehsil
Kandaghat, Solan.
1
Body shop only
14
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Jharkhand
Karnataka
1
Body shop only
15
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
1
Body shop only
16
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
1
Body shop only
17
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Kerala
Calicut Muthoot Ford 96567-00903 West Hill P.O, Kannur 0495-3054444 service@muthoot-
road, calicut, Kerala - ford.com
673005.
1
Body shop only
18
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Cochin Kairali Ford 98951-09333 No. 40/221, Na- 0484-2333138 0484 -2347606, an-
tional Highway 47 ilkumar@kairaliford.
Bypass Palarivattom, com; kairalikochis-
Cochin-682025.
er@gmail.com
Cochin Kairali Ford 98951-09333 Survey No. 244, Plot 0484-2544048 kfbodyshop@gmail.
No. 5 & 6, Major com; sunilnair@
Industrial Estate kairaliford.com
South Kalamassery ,
Ernakulam, Cochin-
683109.
1
Body shop only
19
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
1
Body shop only
20
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Madhya Pradesh
Ratlam Galaxy Ford 92291-66589 No. 6/1, District & 82369-75830 galaxyratlam@
Tehsil - Ratlam, Gram hotmail.com
Kharakedi - 457001.
1
Body shop only
21
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Maharashtra
1
Body shop only
22
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Kolhapur Unique Ford Plot No.1 & 2/1, Hind 0230-2460115 service@ford-
Gear Compund, Pune uniqueauto.co.in
Banglore Highway,
MIDC Shiroli, Kol-
hapur-416 122.
Latur Shriram ford 94237-74704 Plot No. E-55, MIDC, 02382-222217 service@shriram-
Near Navjeevan ford.com
Tyres, Kalamb road,
Latur, Maharastra-
413531.
1
Body shop only
23
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
New Mumbai Bhavna Ford 99301-58000 Plot No. D-58, TTC 022-66835100 bhavnafordser
Industrial Estate, vice@gmail.com
Between Igloo &
Amul Milk Dairy,
Turbhe M.I.D.C, Navi
Mumbai-400705.
1
Body shop only
24
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Manipur
Meghalaya
1
Body shop only
25
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Mizoram
Nagaland
Nepal
Odisha
Pondicherry
1
Body shop only
26
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Punjab
1
Body shop only
27
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Rajasthan
1
Body shop only
28
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
1
Body shop only
29
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Sikkim
Tamilnadu
1
Body shop only
30
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
1
Body shop only
31
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
1
Body shop only
32
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Tripura
Telangana
1
Body shop only
33
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Hyderabad Vibrant Ford 98400-44000 38/A, IDA, Gate No: 040-23077000 manager.service.
1, Balanagar, Hy- balanagar@vibrant-
derabad-500037. ford.co.in
Union Territory
Chandigarh Bhagat Ford 98760-20945 No. 53, ndustrial Area 0172-3075506 fordserchd@bhagat-
Phase II, Chandi- group.com
garh-160002.
Uttar Pradesh
1
Body shop only
34
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
1
Body shop only
35
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
Uttarakhand
West Bengal
1
Body shop only
37
Dealer Directory
States
Emergency
Dealership Dealership
City contact Phone E-Mail & Fax
address
Name Number
1
Body shop only
38
Dealer Directory
INDEX
Agartala......................... 33 Gondia.......................... 22 Muzzafarpur.................. 8
Agra............................... 34 Gorakhpur..................... 35 Mysore........................... 18
Ahmedabad................... 10 Gulbara.......................... 17 Nagercoil....................... 31
Ahmednagar.................. 22 Guntur........................... 6 Nagpur........................... 24
Aizawl............................ 26 Gurgaon........................ 13 Nalgonda........................ 34
Ajmer............................. 28 Guwahati....................... 7 Nanded.......................... 24
Allahabad...................... 35 Gwalior.......................... 21 Nashik........................... 24
Alwar............................. 28 Haldwani........................ 37 Navsari.......................... 12
Ambala.......................... 13 Hanumangarh................ 29 Nawanshahr.................. 28
Amravati....................... 22 Himmatnagar................. 11 Nellore........................... 6
Amritsar......................... 27 Hisar.............................. 13 New Mumbai................. 24
Anand............................ 11 Hoshangabad................ 21 Nizamabad.................... 34
Anantapur...................... 6 Hosur............................. 31 Noida............................. 36
Anantnag....................... 15 Hubli.............................. 17 Ongole.......................... 6
Angamaly...................... 18 Hyderabad.................... 33 Ooty............................... 32
Angul............................. 26 Imphal............................ 25 Palakkad........................ 20
Aurangabad................... 22 Indore............................ 21 Palanpur........................ 12
Bangalore...................... 15 Jabalpur......................... 21 Palwal............................ 14
Banswara...................... 28 Jaipur............................. 29 Panchkula...................... 14
Bardoli........................... 11 Jalandhar....................... 27 Panipat.......................... 14
Bareilly........................... 35 Jalgaon.......................... 23 Panvel........................... 24
Basti.............................. 35 Jammu........................... 15 Pathankot...................... 28
Bavla............................. 11 Jamnagar...................... 11 Patiala........................... 28
Belgaum........................ 17 Jamshedpur................... 15 Patna............................. 8
Bellary........................... 17 Jhansi............................ 35 Perimbilavu................... 20
Berhampore................... 37 Jhunjhunu...................... 29 Pokhara......................... 26
Bhatinda........................ 27 Jind............................... 13 Pondicherry................... 26
Bhilai................................ 8 Jodhpur......................... 29 Port Blair........................ 6
Bhilwara......................... 28 Jorhat............................ 7 Pune.............................. 24
Bhiwadi.......................... 28 Junagarh....................... 11 Purnea........................... 8
Bhopal........................... 21 Kakkanad...................... 19 Raibareilly...................... 36
Bhubaneshwar.............. 26 Kalyan........................... 23 Raipur............................ 8
Bidadi............................ 17 Kanjirapally.................... 19 Rajamundry................... 6
Bidar.............................. 17 Kannur........................... 19 Rajkot............................ 12
Bijnor............................. 35 Kanpur........................... 35 Ranchi........................... 15
Bikaner ......................... 29 Karimnagar.................... 34 Ratlam........................... 21
Bilaspur......................... 8 Karunagapally............... 19 Renukoot....................... 36
Birat Nagar.................... 26 Kathmandu.................... 26 Rewari........................... 14
Burdwan........................ 37 Kharagpur...................... 37 Rohtak........................... 14
Calicut........................... 18 Kodagu.......................... 17 Rourkela........................ 26
Chandigarh.................... 34 Kolhapur........................ 21 Sagar............................. 21
Chandrapur................... 22 Kolkata.......................... 37 Sahibabad..................... 35
Chennai......................... 30 Kollam........................... 19 Salem............................ 32
Cheranellore.................. 18 Kota............................... 29 Sangrur.......................... 28
Chhindwara................... 21 Kottayam....................... 19 Satna............................. 22
Chittorgarh..................... 29 Kurukshetra................... 14 Shilong.......................... 25
Cochin........................... 18 Latur.............................. 23 Shimoga........................ 18
Coimbatore.................... 31 Lucknow........................ 35 Sikar.............................. 30
Cuttack.......................... 26 Ludhiana........................ 27 Silchar........................... 7
Dehradun....................... 37 Madurai......................... 31 Siliguri............................ 38
Delhi................................ 8 Mahabubnagar.............. 34 Silvassa......................... 12
Dhanbad........................ 15 Mahoba......................... 36 Sirsa.............................. 14
Dhule............................. 22 Malappuram.................. 20 Sivakasi......................... 32
Dimapur......................... 26 Malegaon...................... 23 Sivasagar...................... 7
Durgapur....................... 37 Mandi............................. 14 Solan............................. 14
Erode ............................ 31 Mangalore..................... 17 Solapur.......................... 25
Faizabad....................... 35 Mathura......................... 36 Sonepat......................... 9
Faridabad...................... 13 Meerut........................... 36 Sriganaganagar............. 30
Ferozepur...................... 27 Mehsana....................... 11 Srinagar......................... 15
Gandhidham.................. 11 Moga............................. 28 Surat.............................. 12
Gandhinagar.................. 11 Mohali............................ 28 Surendranagar.............. 12
Gangtok......................... 30 Moradabad.................... 36 Tezpur........................... 7
Gaya.............................. 8 Morbi............................. 12 Thane............................ 25
Goa................................ 9 Mumbai.......................... 23 Thanjavur...................... 32
Gonda........................... 35 Muvattupuzha................ 20 Thiruvallur...................... 32
39
Dealer Directory
INDEX
Thiruvarur...................... 32
Thrissur......................... 20
Tinsukia......................... 7
Tirunelveli...................... 32
Tirupati.......................... 6
Tirupur........................... 32
Tiruvannamalai.............. 33
Trichur........................... 20
Trichy............................. 33
Trivandrum.................... 20
Udaipur.......................... 30
Udupi............................. 18
Vadodara....................... 12
Vapi................................ 12
Varanasi......................... 37
Vasai............................. 25
Vellore........................... 33
Vijayawada.................... 6
Vizag............................. 6
Warangal....................... 34
Yamunanagar................ 14
Yavatmal........................ 25
40