Chapter 3

The Philosophy of TQM

(The correct options have been marked in red)

Multiple Choice Questions

1. The first stage in the development of TQM ________.

a. Inspection based
b. System of quality control
c. Quality Assurance
d. Total Quality Mangement

2. Quality control__________

a. Quality System
b. Product testing
c. Error detection
d. None

3. Quality Assurance __________

a. Quality strategy
b. Quality standards
c. Quality System
d. None

4. Total Quality Management ________

a. Quality System
b. Quality assurance
c. Quality planning
d. Quality as a strategy

5. Inspection __________

a. Error detection
b. Product testing
c. Quality design
d. None

6. TQM is a _______________

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 a. Quality System
b. Comprehensive management system
c. Quality journey
d. None

7. The Foundation for TQM are ________

a. Leadership
b. Customer
c. Ethics, Integrity and trust
d. None

8. 5-S stands for ___________

a. Simple, Smart, Sweet, Solution, Survival

b. Seiri, Seiton, Seiso, Seiketsu, Shitsuke.
c. Severe, Success, Strong, System, Synergy
d. None

9. TPM is the acronym for ________

a. Total Productive Maintenance

b. Total Preventive Maintenance
c. Total Predictive Maintenance
d. Total Plant Maintenance

10. Quality Management System _________

a. ISO 9000 series

b. ISO 14000 series
c. ISO 18000 series
d. None

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True/False Questions

1. TQM is a comprehensive management system

a. True

b. False

2. ISO 9000 is a Quality Standard

a. True

b. False

3. Quality assurance is prevention-based.

a. True

b. False

4. Five stages can be identified in the evolution of TQM

a. True

b. False

5. There are ten phases in the development of TQM

a. True

b. False

6. Ethics, Integrity and trust form foundation of TQM

a. True

b. False

7. Leadership, Teamwork and Training are the building blocks of TQM

a. True

b. False

8. Precision is the aim of all quality assurance.

a. True

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 b. False

9. The eight key elements of TQM are Ethics, Integrity, Trust, Leadership, Teamwork,
Training, Communication and Recognition

a. True

b. False

10. BPM is a holistic management discipline to enhance or improve the efficiency of

business processes.

a. True

b. False

Copyright © 2017 Pearson India Education Services Pvt. Ltd

Copyright © 2017 Pearson India Education Services Pvt. Ltd