CITY GOV'T OF VALENZUELA CITIZEN'S CHARTER 2019

CITY GOVERNMENT OF VALENZUELA
CITIZEN’S CHARTER
2019 (1st Edition)
2
Foreword
The City Government of Valenzuela has always been a firm believer that the road to a
modern and world-class Valenzuela City shall be exemplified not only through delivering the basic
government services, but also improving the lives of every Valenzuelano through streamlined
procedures and uniformed standards and processes. This, coupled with honesty and integrity in
our call of duty, form part of the foundation of the City to be recognized in numerous accolades
while still improving on what we can do, what we can be, and what we can contribute more as
public servants.
As a renowned business-friendly city in the country, we always strive to ensure

competitiveness and promote the ease of doing business in Valenzuela City. We are one with the
Anti-Red Tape Authority (ARTA) on the embodiment of the Republic Act 11032 or the Ease of
Doing Business and Efficient Government Service Delivery Act of 2018 with the publication of our
Citizen’s Charter 2019 (First Edition). We believe that these efforts will be our anchor to fight
corruption, continue to improve on our services, and eliminate red-tape.
A partner for change, the City Government of Valenzuela shall continue to create an
environment where professionalism, accountability, and ownership are our lifelong commitment
not only as Valezuelanos but as Filipinos serving the country.
Tayo Na, Valenzuela!
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I. Mandate
Valenzuela was classified as a highly urbanized city on February 14, 1998, when President
Fidel V. Ramos signed Republic Act 8526 otherwise known as the “Charter of the City of
Valenzuela”, an act passed by congress, as authored by the late Congressman Antonio
Serapio.
This was ratified by the people through a plebiscite held on December 30, 1998, making
the City of Valenzuela the 12th City of Metropolitan Manila and the 83 rd of the Republic of
the Philippines.
Pursuant thereto, the City Government of Valenzuela has established a more responsive
local government structure instituted by Republic Act 7160 otherwise known as the Local
Government Code of 1991.
II. Vision
A Modern and World-Class Valenzuela City in the 21st Century
III. Mission
To undertake effective and efficient governance with regard to development planning and
control.
IV. Service Pledge

We, the officials and employees of the City Government of Valenzuela, commit ourselves
to be providers of genuine public service -- imbued with positive values -- and the vision to
become a leader in local governance.
We shall take all necessary means to ensure that the highest standards in attending to the
needs of the constituency are met, to put their interests above anything else, and to
promote highest standard of efficiency and transparency in all transactions.
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V. List of Services
Social Services Offices Page

Agriculture Office a
 Clearance Application for Tree Cutting 18
 Certificate for Land Use for Agriculture and Non-Agricultural Land 19
 Seedling Disposal and Urban Gardening Lecture or Seminar 20
Cultural Affairs and Tourism Development Office (CATDO)

 Request for Information or Materials on Local History and Culture 22
 Request for Valenzuela City Band Performance 22
 Request for Group Visit at the Valenzuela City Museum 23
Cooperative Development Office

 Registration and Organizational Support and Assistance to All 25
Registered Cooperatives
 Registration and Organizational Support and Assistance to Newly 26
Population Management f
 Pre-Marriage Orientation and Counseling 29
Social Welfare and Development Office A

 Foster Care Program Application 32
 Adoption Program for Valenzuela City Residents 33
 Adoption Program for Filipino and Foreign Nationals 35
 Early Childhood Care and Development – Day Care 39
 Children in Need of Special Protection and Children at Risk (CNSP/CAR) 39
 Child Protection Center – Services for Victims of Abuses 41
 Government Internship Program (GIP) of the Youth Welfare Program 43
 Educational Assistance of the Youth Welfare Program 44
 Provision of Social Case Study Report and Certificate of Indigence for 45
Scholarship of the Youth Welfare a
 Provision of Financial Assistance for Medical Needs of Families in Crisis 46
 Balik-Probinsya Program of the Family Welfare Program 47
 Financial Assistance for Emergency Shelter Assistance of Families In- 49
Crisis of the Family Welfare Program a
 Financial Assistance for Families In-Crisis Needing Livelihood 50
Assistance/Seed Capital
 Request for Pre-Marriage Counseling (PMC) Certificate 51
 Parent Program (RA 8972)/Solo Parent ID/ NHA Certification & Other 53
Benefits of the Family Welfare Program
 Educational Assistance for Indigent Solo Parent or their Children 55
 Persons Living with HIV (PLHIV) Welfare Services 57
 Aftercare Program 58
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 Women in Extremely Difficult Circumstances (WED-C) 62
 Violence Against Women and their Children 64
 Crisis Intervention Unit - Application for Medical Assistance 66
 Crisis Intervention Unit - Application for Balik-Probinsya 68
 Crisis Intervention Unit - Application for Certificate of Indigence/ Social 69
Case Study Report a
 Sagip Kalinga Program 71
 Educational Assistance Program (EAP) 72
 Emergency Shelter Assistance (ESA) 74
 Disaster Relief and Rehabilitation Program 75
 Person with Disability Program (Financial) 76
 Livelihood or Capital Assistance 81
 Elderly Welfare Program (Application for Gamot Handog para kay Lolo 83
at Lola Booklet) a
 Endorsement Letter to the Philippine Charity Sweepstakes Office/ Office 84
of Vice President/ Office of Congressman WES Gatchalian/ Office of
Sherwin Gatchalian for Medical Assistance
 Endorsement Letter to Philippine Red Cross Valenzuela Chapter- 86
Requesting for Blood Plasma a
 PhilHealth ID Para sa Masa
87
 Renewal of MDR PhilHealth ID Para sa Masa 88
 Provision of Assistive Devices such as Wheelchair, Cane and Crutches 89
 Provision of Free Cataract, Cleft Lip/ Palate and Club Foot Operation 90
 Issuance of VC Cares Family Health Card 92
 Application for Medical Assistance in 3S Centers 93
 Application for Balik-Probinsya – 3S Centers 95
 Application for Certificate of Indigence – 3S Centers 96
 Application for Social Case Study Report – 3S Center 98
 Burial Assistance – 3S Center 99
 Bahay Kalinga ng Valenzuela – For Admission 100
 Bahay Kalinga ng Valenzuela – For Discharge 101
 Bahay Pag-Asa ng Valenzuela – For Admission 102
 Bahay Pag-Asa ng Valenzuela – For Discharge or Reintegration 104
Valenzuela City Emergency Hospital (VCEH) a

 Ambulance Conduction or Transfer of Patients 107
 Issuance of Official Receipt (OR) and Statement of Account 108
 Availment of PhilHealth Benefits for Admitted Patients 108
 Issuance of Medical Certificate 109
 Issuance of Birth Certificate 110
 Issuance of Death Certificate 111
 Availment of Outpatient Clinical Consult 112
 Availment of Emergency Room Services 113
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 Availment of X-Ray Services at the Radiological and Imaging Section 115
Health Office
 Availment of Dental Service 118
 Availment of Pre-Natal Care Services 119
 Dental Services and Certificate 120
 Electrocardiogram Examination 121
 Expanded Program on Immunization Services 123
 Health Permit for Food and Non-Food Handlers 124
 Issuance of Death Certificate 127
 Laboratory Services at the Main Laboratory (Out-Patient Department) 128
 Laboratory Services at the Valenzuela City Emergency Hospital 131
 Maternal Care Services 133
 Issuance of Medical Certificate 134
 Medical Consultation 135
 Medical Consultation for Employees 136
 Post-Partum Care 138
 Rabies Exposure Treatment 139
 Reproductive Health Service 140
 Review of Death Certificate 141
 Issuance of Sanitary Permit to Operate 143
Housing and Resettlement Office (HRO)

 Issuance of Electrical and Water Certification 147
 Request of Data or Documents for Research Purposes 149
 Request of Data or Documents for Projects Accomplishment Report 149
 Certification for People's Organization Accreditation 150
Local Economic and Investment Promotion Office (LEIPO)

 Business Matching 153
 Assistance and Government Linkaging 153
Office of Senior Citizens Affairs (OSCA)

 Application for Senior Citizen National Identification Card (OSCA ID), 156
Medicine and Purchase Booklets
 Replacement of Lost Senior Citizen Identification Card (SCID) 158
 Filing of Senior Citizen Identification Card (OSCA ID) Change of Name, 160
Date of Birth and Change of Address or Mutilation
 Application for Certification of Membership for Burial Assistance 162
 Certificate of Senior Citizen Membership or Non-Membership for any 162
Legal Purposes
 Submission of Masterlist of Registered Senior Citizen per Barangay 163
 Centenarian Program 164
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 Application for Availing Social Pension Program for Indigent Senior 165
Citizens
Valenzuela City People's Park

 Lending of Property 168
 Use of Facilities 168
Persons with Disability Affairs Office (PDAO)

 Issuance of Persons with Disability Identification Cards 171
 Issuance of Persons with Disability Identification Cards (No valid I.D. 173
presented)
 Issuance of Persons with Disability Certificate of Cancellation or
176
Registration
Public Employment Service Office (PESO) a

 Issuance of Referral Letter 179
 Accreditation of Direct Private Companies 180
 Accreditation of Private Recruitment Agencies or Contracting and 180
Subcontracting Companies
Valenzuela City Command Center (VCC3) a

 Request to View or Access Closed-Circuit television (CCTV) Footages 183
 Securing Closed-Circuit Television Footages 184
Valenzuela City Disaster Risk Reduction and Management Office

(VCDRRMO) a
 Emergency Medical Services 188
 Disaster Preparedness Trainings and Seminars 189
 Search and Rescue Assistance 190
Veterinary Services Office A

 Adoption of Impounded Animals 193
 Mass Anti-Rabies Vaccination 194
 Animal Vaccination 195
 Application for Butcher's and Meat Handler's Identification Card 196
 Stray Animal Collection 197
 Redemption of Impounded Animals 197
Worker's Affairs Office (WAO)
 Legal Query and Counseling Assistance for Labor Issues and a
Concerns 201
 Labor - Management Education and Training Seminars 201
 Referral or Recommendation to PESO and Private Companies for 202
Regular Job Employment
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Planning and Engineering Offices
Environment and Natural Resources Office a
 Company Compliance 205
 Community Complaints 205
Engineering Office
 Request for Repair and Maintenance of Public Property 207
 Request for Demolition on Public Roads 207
 Securing an Excavation Permit 208
 Preparation of Work Program (Schools Buildings, Government 209
Buildings, Facilities, Roads, Drainages and Special Projects)
City Planning and Development Office

 Request for Planning Documents for Research Purposes and Application on 211
Local Zoning Board of Appeals
Office of the Building Official

215
 Issuance of Building Permit
222
 Issuance of Certificate of Occupancy
 Issuance of Electrical Permit or Certificate of Final Electrical Inspection 229
(CFEI)
 Issuance of Mechanical Permit 234
a
Zoning Office 240
 Locational Clearance for Building Permit 245
 Locational Clearance of Business License 247
 Zoning Certification and Classification 248
 Locational Clearance of Subdivision Development 250
 Locational Clearance for Business License (Post Audit-Process) 251
 Locational Clearance - Denied 252
 Issuance of Inspection Report
Finance Offices
Assessor's Office aa
 Transfer of Ownership of Real Property to New Owner on the Basis of 255
Transfer of Property
 Subdivision of Ownership of Real Property 257
 Consolidation of Ownership of Real Property 259
 Issuance of Certified True Copy of Tax Declaration 261
 Issuance of Certificate of Property Holdings and/or No Property 262
Holdings
 Issuance of Certificate of Tax Map 264
 Issuance of Certificate of Certificate of No Improvement 265
 Appraisal and Assessment of Real Property 267
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Business Permit and Licensing Office (BPLO) a
 Securing a New Business Permit 271
 Renewal of Business Permit 276
 Additional Line of Business 279
 Certified True Copy of Business Permit and/or Barangay Clearance 281
 Certification of Business Record 282
 Retiring a Business Operation 283
 Securing an Occupational Permit 285
 Securing a Special Permit 286
 Business Tax Exemption 289
 Small and Home-based Business Tax Exemption 291
 Correction of Entry 293
 Amendment of Trade Name 294
 Transfer of Location / Business Address 296
Civil Registry Office a
 Correction of Clerical or Typographical Error in the Civil Register 299
 Issuance of Certificate of Finality 303
 Marriage License 303
 Timely Registration of Marriage 305
 Late Registration of Marriage 306
 Timely Registration of Birth 307
 Late Registration of Birth 308
 Timely Registration of Death 311
 Registration of Court Decrees and Orders 311
 Registration of Legal Instruments 313
 Issuance of Certified True Copies of Documents registered with the 315
Civil Registry Office
Geographical Information System (GIS) - Data Management Office

 Request for GIS Maps with Data analysis - Administrative Boundaries 320
(City/Barangay), Road Network, Building Footprints, Land Use/Zoning
etc.
 Request for GIS Maps with data Analysis - Road Networks, Landmarks, 320
Disaster Prone Areas (Flood, Fire, Liquefaction, Etc.)
 Request for GIS Datasets such as Shapefiles, KMZ files, Excel Files,
321
etc. (Filtered, Analyzed, or Alike)
 Data Verification such as Street Names, Locations, Barangay
Boundaries, etc. 322
Treasurer's Office
 Receipt of Payment of Business Taxes 325
 Receipt of Payment of Real Property Taxes 325
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 Issuance of Real Property Tax Clearance 326
 Issuance of Certification Related to Business License and Fees 328
 Receipt of Payment of Real Property Transfer Tax 329
 Issuance of Community Tax Certificate - Individual 330
 Issuance of Professional Tax Receipt (PTR) 332
 Disbursement of Financial Assistance 332
 Payment of Obligations to Suppliers, Contractors, Business 333
Enterprises, and Other Government Agencies
 Sealing of Weight and Measure Instruments 334
 Examination of Books of Accounts 335
 Issuance of Accountable Forms 336
Administrative Offices
Accounting Office
 Issuance of BIR Form 2306 and/or 2307 to Job-Order/Contract of
339
Service Workers and Consultants
 Issuance of BIR Form 2306 and/or 2307 to Suppliers/ Contractors/
Service Providers 340
 Monthly Preparation of Disbursement Vouchers for the Remittance of
Withholding Taxes to the Bureau of Internal Revenue (BIR) 341
 Issuance of Certification of Premium and Loan Amortization
Remittances made to Government Service Insurance System (GSIS) 343
Premiums and Loan Amortizations to Government Service Insurance 345
System (GSIS)
 Issuance of Certification of Premium and Loan Amortization
Remittances made to Home Development Mutual Fund (PagIBIG) 346
Premiums and Loan Amortizations to Home Development Mutual Fund 348
(PagIBIG)
 Issuance of Certification of Premium Remittances made to Philippine 349
Health Insurance Corporation (PhilHealth)
 Monthly Preparation of Disbursement Vouchers for the Remittance of 351
Premiums to Philippine Health Insurance Corporation (PhilHealth)
 Monthly Preparation of Disbursement Vouchers for the Remittance of 352
Premiums and Loan Amortizations to Valenzuela City Government
Employees Cooperative (VCGEC)
Internal Audit
 Pre-Audit – Vouchers and Payrolls
355
 Pre-Audit – Liquidation of Cash Advance and Payroll for Salaries and
Wages 358
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 Pre-Audit – Purchase of Goods/Services and Infrastructure Projects 361
thru Bidding
Administrative and Records Office

 Issuance of Mayor's Clearance 366
 Issuance of Marriage Solemnization 367
 Request for Authentication and Certification of Indigency, Residency, 369
Good Moral Character, Terminal Claims and PSA Registration of
Churches a
 Request for Referral, Recommendation and Endorsement Letter 371
 Receiving or Recording of Letters and Communications 373
 Issuance of Permit on the Use of City Hall Facilities 373
 Provision of Event Materials 375
 Issuance of Travel Order and Authority to Attend 376
 Issuance of Permit for Photo and Video Shoot Coverage in All 377
Government Facilities of Valenzuela City (for television, movie, show
tapings, etc.)
Bids and Awards Committee aa

 Preparation of Invitation to Bid 380
 Preparation of Request for Quotation (RFQ)/BOQ 381
 Preparation of Notice of Meeting 381
Budget Office
 Processing of Letter Requests, Budgetary Requirements, Purchase 384
Requests, Payroll, Vouchers and Barangay Annual and Supplemental
Budget for General Fund and Local School Board Fund
Digital Communications Unit (DCU)

 Request for Posting on Valenzuela City's Online Media Accounts 387
 Online Inquiries and Complaints 388
Human Resources Management Office (HRMO)

 Request for Service Record 391
 Issuance of Certificate of Employment 391
 Employees' Clearance of Accountabilities 392
 Filing of Complaints on City Officials and Employees 394
Information & Communication Technology Office (ICTO)

 ICTO-related Transactions - Provision of Technical Support, User 397
Access, etc.
a
Legal Office
 Notarization of Legal Documents
400
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 Preparation of Legal Documents – Constituents 401
 Preparation of Legal Documents - Private Sector 403
 Preparation of Legal Documents – Government 405
 Availing of Free Legal Advice or Counseling 408
 Assistance to Meetings, Committee Hearings and/or Public Hearings 409
 Assistance in the Drafting of City Ordinance/s, Resolution/s and/or 410
Executive Order/s
 Drafting and Rendering Legal Opinion/s, Letter, Endorsement and/or 412
Memorandum - Constituents
Memorandum - Government
Memorandum - Private Sector a
 Issuance of Certificate/s 420
 Granting of Business Tax Exemption to Small and Home-based 421
Business
Procurement Office a
 Canvassing of Purchase Requests 426
 Preparation of Purchase Order 427
Property Office a
 Receiving Documents 430
 Outgoing of Documents 430
 Preparation of Inspection and Acceptance Reports (IAR) 431
 Preparation of Property Acknowledgment Receipt and Inventory 432
Custodian Slip
 Property Accountability Clearance 433
 Application and Renewal of Building Insurance 434
 LTO Registration and Insurance of Motor Vehicles 435
 Insurance Claims 437
 Requisition and Issuance Slip for Diesel and Gasoline 438
 Preparation of Purchase Request, Purchase Order, Voucher, IAR and 439
Summary Report
 Issuance of Voucher Payment for Utilities 439
 Issuance of Trip Ticket 441
 Preparation of Requisition and Issue Slip (RIS) 442
Public Information Office (PIO) s
 Request for Copies of Photos and Videos 444
 Request for Governance Tours and Related Events 445
 Request for Official Wedding Photos 446
 Request for Mayor’s Message 447
 Request for Official Tarpaulins and LED Advertisements 447
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 Request for Photo or Video Coverage and Documentation 449
 Request for Tokens and Souvenirs 450
 Request for Official Certificates 451
External Services Offices

Public Safety Division a
 Request of Rendering Inspection (Anti-Squatting) 454
 Request of Assistance (Bantay Bayan) 455
Motorpool
 Issuance of Spareparts Inventory 457
Clean & Green a
 Trimming of Trees 459
 Grass Cutting 461
 Pick-Up Debris / Branches of Trees 463
 Tree Cutting 465
Flood Control
 Declogging of Drainage 468
 Issuance of Waterway Clearance 469
 Request for Waterpump 470
 Request for Dredging 471
 Removal of Water Lilies and Floating Garbage 473
Sidewalk Clearing Operations Group (SCOG) a
 Claiming of Confiscated Goods 475
 Issuance of SCOG Clearance 476
 Rendering Inspection as Requested 477
 Receiving, Acting and Endorsing Letter 478
Waste Management Office (WMO)

 Door-to-Door Waste Collection 479
 Information Education Campaign (Waste Management) 482
 Clean-up Drives 482
 Sunday Clearing Operation 483
 Remopping 483
 DENR, DILG and MMDA Projects and Programs 484
Traffic Management Office (TMO) 486

 Request Traffic Assistance 486
 Claiming of Wheel-Clamped Vehicle 487
 Claiming of Impounded Vehicle 488
 Claiming of Apprehended Driver’s License
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 Traffic Clearance Application for Maynilad New Water Service 490
Connection
 Traffic Clearance Application for Road and Drainage Project 491
(Barangay/City Projects) a
 Traffic Clearance Application for Road and Drainage Project 492
(DPWH/MMDA Projects)
 Traffic Clearance Application for Utility Provider’s Service Maintenance 494
and Rehabilitation Projects
 Traffic Clearance Application for Utility Provider’s Service 494
Enhancement Projects
 Truck Regulation Exemption Pass (TREP) Application 496
 Traffic Clearance Application for Sidewalk Modification Activity 497
 Traffic Clearance Application for Internet Service Installation 498
 Request of Traffic Signages and Lane Markings 498
Valenzuela City Transportation Office (VCTO) a
 New or Renewal Application of Private Pedicab Permit 501
 Renewal Application of Public Pedicab Permit 503
 New and Renewal Application of Private Pedicab Supervision Permit 504
 New and Renewal Application of E-Trike Private Permit 506
 Renewal Application of Public E-Trike Permit 508
 New and Renewal Application of E-Trike Supervision Permit 510
 New and Renewal Application of E-Bike Permit 512
 New and Renewal Application of E-Bike Supervision Permit 514
 New Application and Renewal of Motorized Tricycle Operator’s Permit 515
(MTOP)
 Certificate of Franchise 517
 Dropping of Franchise 519
 Private Tricycle Registration Permit 520
 Private Tricycle Supervision Permit 522
 Tricycle for Hire Supervision Permit 524
 Public Utility Vehicle Drivers ID 526
 Releasing of TODA Body Number Plates 528
Tubig Patrol
 Water Rationing 530
Ad hoc and Regulatory Offices
Livelihood Office a
 Livelihood Training 532
People's Law Enforcement Board (PLEB)

 PLEB Clearance 534
 Filing of Cases (With Jurisdiction) 534
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 Filing of Cases (Without Jurisdiction) 535
Task Force Disiplina

 Issuance of Muffler Clearance 538
Higher Education
Pamantasan ng Lungsod ng Valenzuela a
 Dr. Pio Valenzuela Scholarship Program 541
 Processing of Certificate of Employment (COE) 543
 Processing of Biometrics Report 544
 Processing of Overtime Pay for Employees 544
 Processing of Monthly Attendance Report 545
 Processing of Notice of Renewal of Appointment of PLV Faculty 545
 Processing of Leave Application 546
 Application of Good Moral Certificate 547
 Approval Request to Conduct Activities 548
 Request or Claiming of Yearbook 549
 Payment Procedures 549
 PLV College Admission Test 550
 SHS Admission Test 552
 Request for Student Academic Records 553
Valenzuela City Polytechnic College

 Request of School Records 560
 Enrolment Procedure - College Department 565
 Enrolment Procedure - Senior High School Department 567
 Enrolment Procedure - Non-Formal Department 569
 Application for Competency Assessment 571
Feedback and Complaints 575

List of Offices 576
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SOCIAL SERVICES OFFICES
CITY AGRICULTURE OFFICE
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1. Clearance Application for Tree Cutting
The cutting of trees requires a permit to prevent soil erosion and flooding of areas.
Office or Division: City Agriculture Office

Classification: Simple
Type of Transaction: G2C
Who may avail: Residents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Declaration City Assessor’s Office
Certificate of Ownership, Barangay Barangay Hall
Clearance
Tree Cutting Clearance Form City Agriculture Office
Pictures and Request Letter None
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
1. Fill up clearance 1. Check None 20 minutes City Agriculture
form for tree cutting completeness of Office personnel
and submit accomplished
requirements: form and
- Barangay requirements
Clearance 1.1 Inspection of 20 minutes City Agriculture
- Pictures site Office personnel
- Request letter Actual pictures of
trees
2. Recommending
approval to the
Mayor
3. Approved by 15 minutes City Agriculture
the City Mayor Office personnel
4. Proceed to None None
DENR or PhilCOA
Note: In case of
hazardous
situation,
immediate cutting
of tree must be
done with
documentation at
proper authority
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2. Receive message 5. Proceed to None 15 minutes City Agriculture
or call for the status DENR or PhilCOA Office personnel
Note: In case of
hazardous
situation,
immediate cutting
of tree must be
done with
documentation at
proper authority
None 1 hour and 10
TOTAL:
minutes
2. Certificate for Land Use for Agriculture and Non-Agricultural Land

This process of securing a permit is a requirement to identify the formation of land
area in order to know the application needed for the land area.

Tax Declaration Number City Assessor’s Office
Transfer Certificate of Title number City Assessor’s Office
Picture of the land None
FEES
CLIENT STEPS TO BE
PAID
1. Inquire and submit 1. Check None 10 minutes City Agriculture
requirements such as completeness of Office personnel
Tax Declaration presented
number and Transfer documents
Certificate of Title 2. Site 30 minutes City Agriculture
number with attached inspection with Office personnel
picture of the land documentation
3. Submit 15 minutes City Agriculture
recommendation Office personnel
based on the
inspection
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4. Approval of City Agriculture
Certification Office Head
TOTAL: None 55 minutes
3. Seedling Disposal and Urban Gardening Lecture or Seminar

This lecture or seminar aims to increase food production sufficiency by providing
free seedlings and technical assistance to the constituents. It will also promote self-
reliance and livelihood to the communities.

Who may avail: Valenzuela City residents only
Letter of Request None
FEES
CLIENT STEPS TO BE
PAID
1. Submission of 1. Receive None 10 minutes City Agriculture
Letter of Request for: Letter of Office personnel
-Acquisition of Request
vegetable seedlings 2. Set schedule 10 minutes City Agriculture
- Lecture on Urban at the Office personnel
Gardening convenient time
of both parties
2. Pick up the 3. Release of 30 minutes City Agriculture
requested vegetable the requested Office personnel
seedlings at the City vegetable
Nursery of Barangay seedlings
Lingunan
3. Set the venue for 4. Conduct 3 hours City Agriculture
the lecture lecture and Office personnel
demonstration
None 3 hours and 50
TOTAL:
minutes
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CULTURAL AFFAIRS AND TOURISM DEVELOPMENT

OFFICE (CATDO)
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1. Request for Information or Materials on Local History and Culture
Provides information or materials on Valenzuela City’s local history and culture.
Office or Division: Cultural and Tourism Development Office

Who may avail: All
Letter of request None
Email address for electronic sending None
FEES
CLIENT STEPS TO BE
PAID
1. Submit letter of 1. Office None 3 hours Research
request evaluates the coordinator
request and
prepares the
requested
material/
information
(document or
interview
request)
TOTAL: None 3 hours
2. Request for Valenzuela City Band Performance

Type of Transaction: G2G
Who may avail: Valenzuela City Barangays
Request Form Mayor’s Office, CATDO
FEES
CLIENT STEPS TO BE
PAID
1. Fill-up request form 1. Mayor's Office None 1 hour Mayor's Office
checks the staff
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schedule of the
City Band and
forwarded to the
Chief of Staff for
approval
1.1. Once
approved, the
request is
forwarded to
CATDO for
implementation
1.2. CATDO
coordinates with
the requesting
party
TOTAL: None 1 hours
3. Request for Group Visit at the Valenzuela City Museum

Who may avail: Schools, Organizations
Letter of Request None
FEES
CLIENT STEPS TO BE
PAID
1. Submit letter 1. Office checks None 3 minutes Museum guide
the schedule of
museum tours.
Client is informed
of the museum
schedule.
TOTAL: None 3 minutes
23
COOPERATIVE DEVELOPMENT OFFICE
24
1. Registration and Organizational Support and Assistance to All
Assistance to all registered cooperatives to avail the tax exemption and other
privileges in securing a business permit.
Office or Division: Cooperative Development Office

Who may avail: All Registered Cooperatives in Valenzuela City
Existing Cooperative:
1. Photocopy of Certificate of Compliance Cooperative Development Authority Manila
Extension Office
2. Photocopy of Reportorial Reports Cooperative Development Authority Manila
Extension Office
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE TIME RESPONSIBLE
PAID
1. Fill up and submit 1. Check the None 15 minutes Frontline
Business Permit and completeness of Personnel of the
Licensing Office form and Cooperative
(BPLO) registration requirements Development
form along with other 1.1. Provide client Office
requirements an application form
of endorsement for
business permit.
2. Accomplish and 2. Certify the None 5 minutes Supervising
submit application application form of Cooperative
form for Tax endorsement of Development
Exemption business permit Specialist
2.1. Issuance 2 minutes Frontline
application form of Personnel of the
endorsement for Cooperative
business permit Development
Office
2.2. Endorse client 5 minutes Frontline
for Assessment Personnel of the
Window to Cooperative
determine the
25
payment for Development
Business Permit Office
License Office
TOTAL None 27 minutes
2. Registration and Organizational Support and Assistance to Newly-

Assistance to cooperatives to avail the tax exemption and other privileges in
securing business permit
Office or Division: Cooperative Development Office

Classification: Complex
Who may avail: Newly Registered Cooperatives in Valenzuela City
Newly Registered Cooperatives: Cooperatives documents from Cooperative
Development Authority
Photocopy of Certificate of Registration Cooperative Development Authority
Central Office
Photocopy of Articles of Cooperation Cooperative Development Authority
Central Office
Photocopy of Articles of By Laws Cooperative Development Authority
Central Office
Photocopy of Certificate of Compliance Cooperative Development Authority -
Manila Extension Office
Existing Cooperative:
Photocopy of Certificate of Compliance Cooperative Development Authority Manila
Extension Office
Photocopy of Reportorial Reports Cooperative Development Authority Manila
Extension Office
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE TIME RESPONSIBLE
PAID
1. Fill up and submit 1. Check the None 5 minutes Frontline
Business Permit and completeness of Personnel of the
Licensing Office form and Cooperative
(BPLO) registration requirements
26
form along with other 1.1. Provide client Development
requirements an application form Office
of endorsement for
business permit.
2. Accomplish and 2. Certify the None 5 minutes Supervising
submit the application application form of Cooperative
form for Tax endorsement of Development
Exemption business permit Specialist
to Cooperative Personnel of the
Development Office Cooperative
Development
Office
3. Proceed to the 3. Check None 2 minutes Frontline
Cooperative compliance of client Personnel of the
Development Office to Business Permit Cooperative
License Office and Development
City Legal Office Office
requirements
3.1. Issuance 2 minutes Frontline
application form of Personnel of the
endorsement for Cooperative
business permit Development
Office
to Assessment Personnel of the
Window to Cooperative
determine payment Development
to Business Permit Office
License Office
27
POPULATION MANAGEMENT
28
1. Pre-Marriage Orientation and Counseling
Under Section 15 of RA 10354 (RPRH Law of 2012), no marriage license shall be
issued by the Local Civil Registrar unless the applicants present a Certificate of
Compliance issued by the local Family Planning Office certifying that they had duly
received adequate instructions and information on Responsible Parenthood,
Family Planning, Breastfeeding and Infant Nutrition
Note: Couples with one or both partners above 25 years old go through the Pre-
Marriage Orientation; couples with one or both partners below 25 years old go
through both Pre-Marriage Orientation and Counselling in compliance with the
2019 guidelines
Office or Division: Population Management Office

Who may avail: All couples applying for a Marriage License
None None
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Seeks schedule of 1. Provides Order of None 1 minute CPMO staff
PMOC payment
2. Pays ₱50.00 to 2. Issues Official PHP 5 minutes Cashier,
cashier at the Finance Receipt (O.R.) 50 Finance
Building Building
3. Present O.R. to 3. Asks couple to fill None 15 minutes CPMO staff
CPMO staff up PMOC schedule
form or couple
profile and the
Marriage
Expectations
Inventory (MEI)
4. Gets scheduled 4. Provides PMOC None 1 minute CPMO staff
date of PMOC schedule after
ascertaining that
couple is available
and has completed/
signed their profile
and has submitted
their individual MEIs
29
5. Attend PMOC 5. Conduct PMOC None 1 hour and 30 Accredited
PMOC is conducted mins CPMO Pre
twice a week, Marriage
Tuesday and Counsellors
Thursday mornings
6. Receive Certificate 6. Issue Certificate None 1 minute Accredited
of Compliance of Compliance CPMO Pre
(prerequisite to Marriage
Marriage License) Counsellors
TOTAL PHP 50 1 hour and 53
minutes
30
SOCIAL SERVICES
SOCIAL WELFARE AND DEVELOPMENT OFFICE
31
1. Foster Care Program Application
Provides children with a short-term or long-term home and supportive, stable family
environment when they cannot live with their birth parents. Foster Parents care for
their foster children until they are reunited with their birth families, or are legally
available for adoption.
Office or Division: City Social Welfare and Development Office- Children

Welfare Program
Classification: Highly technical
Who may avail: All Valenzuela City Residents
1.Police Clearance Police Clearance Office
2.Marriage Certificate (if married) PSA, Local Civil Registry
3.Medical Certificate Private/ Public Clinic or hospital certified by

licensed physician
4.Three (3) Character Reference (work, Client

friends, neighbors)
5.Income Tax Return (BIR) Latest BIR
6.Psychological Evaluation (as need

arises)
FEES
CLIENT STEPS TO BE
PAID
1. Client needs to 1. Social worker None 20 minutes Social Worker
attend the orientation provides
on foster care program endorsement/
referral of client to
DSWD-NCVR for
orientation
2. Submit all 2. Social worker to None 14 days (upon Social Worker
necessary conduct validation/ submission of
requirements home visitation requirements)
and further case
management
including home
study report and
32
submit documents
to DSWD-NCR for
processing and
approval
3. Client should wait 3. Worker attends None 20 days Social Worker
for notice for possible foster care
matching matching for
presentation to
matching
committee
34 days and 20
TOTAL None
minutes
2. Adoption Program Application for Valenzuela City Residents
Office or Division: City Social Welfare and Development Office- Children

Welfare Program
Classification: Highly Technical
Who may avail: All Valenzuela City Residents
1. Certificate of Attendance on foster care DSWD-NCR
orientation
2. Police Clearance Police Clearance Office
3.Marriage Certificate (if married) SECPA PSA, Local Civil Registry
form
4. Medical Certificate Private/ Public Clinic or hospital certified by
licensed physician
5. Three (3) Character References Client
6.Birth certificate of applicant SECPA PSA
Form (authenticated copy)
7. Latest Income Tax Return (BIR) BIR
8. Psychological Evaluation (as need
arises)
FEES
CLIENT STEPS TO BE
PAID
1.Produce or provide 1. The social None 7 days Social Worker
all the requirements worker shall
33
needed and submit to review and
the CSWDO examine the
requirements;
2.Wait for the schedule 2. The social None 20 days Social Worker
or unannounced home worker will conduct
visit of the Social interview and
Worker home visit to the
applicants;
prepares child
study report and/or
Home Study
Report; submit to
DSWD-NCR the
child study report
and/or home study
report with the
supporting
documents
(requirements
submitted by the
applicant)
3. Wait for the 3. The certification None 20 days Social Worker
issuance of the will be issued once
CDCLAA the petition or
application is in
sufficient in form
and in substance,
if not, the DSWD-
NCR will send a
letter regarding on
their observation
or
recommendation
for compliance.
4. Schedule of 4. The social None 20 days Social Worker
matching conference worker will update
the Child Study
Report and Home
study report
purposely for
matching
conference.
The CSR and HSR
will be submitted
to the DSWD-NCR
34
for review.
Once the
documents
submitted are in
form and in
substance, the
case will be
scheduled for
presentation for
matching.
4.1. Then, the

social worker will
present the child’s
case and the
Prospective
Adoptive Parents
(PAPs) to the
committee of
adoption matching.
The result of the
matching
conference will be
announced after
the matching.
TOTAL None 67 days
3. Adoption Program for Filipino and Foreign Nationals
Office or Division: City Social Welfare and Development Office- Children Welfare
Program
Who may avail: All Valenzuela City residents
For Filipino Applicants & Foreign Nationals:
-Home Study Report CSWDO
-Authenticated Birth Certificate PSA
-Marriage Certificate in SECPA form, if PSA, Local Civil Registry
married or authenticated divorce papers
with copy of court decision and
35
-Certificate of Finality (for cases of foreign Consulate
PAPs) by their consulate,
-Annulment Decree with Certificate of
Finality, Declaration of Nullity, or Legal
Separation Documents (for Filipino
applicants)
-Written Consent to the Adoption by the
legitimate and adopted sons/daughters, if
living with applicant, who are at least 10
years old
-Physical and Medical Evaluation by a Duly licensed physician
duly licensed physician (certification to
indicate that applicant has no medical
condition that prevent him in acting or
assuming parental responsibilities)
-Psychological Evaluation Report (when Psychologist
appropriate). The validity of the report will
depend on the assessment of the
Psychologist.
-NBI and Police Clearance NBI and Local PNP
-Latest income tax or any other BIR
documents showing financial capability
e.g. certificate of Employment, Bank
Certificate or Statement of Assets and
Liabilities
-Three (3) character references (e.g. the
local Church/minister, the employer and a
nonrelative member of the immediate
community who have known the applicant
for at least three (3) years.
-3x5 inch sized photos of the applicants
and his/her immediate family taken within
the last three (3) months
-Affidavit of Temporary Custody Court
-Certificate of Attendance in pre-adoption
forum/seminar.
Additional Requirements for Foreign Nationals:
-Certification that the applicant have legal Consulate
capacity to adopt in his/her country has a
policy, or is a signatory of an international
agreement, which allows a child adopted
in the Philippines by its national to enter
his/her country and permanently reside
therein as his/her legitimate child which
may be issued by his/her country’s
diplomatic or consular office or central
36
authority on inter-country adoption or any
government agency which has jurisdiction
over the child and family matters.
-Certificate of residence in the Philippines Bureau of Immigration or Department of
Foreign Affairs
-Two (2) Character References from non-
relatives who knew the applicant in the
country of which he/she is a citizen or
was a resident prior to residing in the
Philippines, except for those who have
resided in the Philippines for more than
15 years.
-Police Clearance from all places of Local Police Station
residence in the past two (2) years
immediately prior to residing in the
Philippines
FEES
CLIENT STEPS TO BE
PAID
1. Produce or provide 1. The social None 20 days Applicant
all the requirements worker shall Social Worker
needed and submit to review and
the CSWDO examine the
requirements
2. Wait for the 2. The social None 20 days Applicant
schedule or worker will conduct Social Worker
unannounced home an interview and
visit of the Social home visit to the
Worker applicants;
prepared child
study report and/or
Home Study
Report; submit to
DSWD-NCR the
child study report
and/or home study
report with the
supporting
documents
(requirements
submitted by the
applicant)
3. Wait for the 3. The certification None 20 days Applicant
issuance of the will be issued once Social Worker
CDCLAA the petition/
37
application is in
sufficient in form
and in substance,
if not, the DSWD-
NCR will send a
letter regarding on
their observation/
recommendation
for compliance.
4. Schedule of 4. The social None 20 days Applicant
matching conference worker will update Social Worker
the Child Study
Report and Home
study report
purposely for
matching
conference.
The CSR and HSR
will be submitted
to the DSWD-NCR
for review.
Once the
documents
submitted are in
form and in
substance, the
case will schedule
for presentation for
matching. Then,
the social worker
will present the
child’s case and
the Prospective
Adoptive Parents
(PAPs) to the
committee of
adoption matching.
The result of the
matching
conference will be
announced after
the matching.
TOTAL None 80 days
38
4. Early Childhood Care and Development – Day Care
Refers to the various services of health and sanitation, nutrition, early education,
child protection, nutrition, early education, child protection, social services
development and human development that may be conducted as center-based
programs or home-based programs by various ECCD Service providers
Office or Division: City Social Welfare Development Office

Who may avail: All children ages 3 – 4 ½ years old
1.Birth Certificate of the child – one (1) LCR, PSA
photocopy only
FEES
CLIENT STEPS TO BE
PAID
1. Proceed to the 1. Conduct None 10 minutes Day care teacher
nearest day care interview with the
center parent on child’s
personal profile
5. Children in Need of Special Protection and Children at Risk

(CNSP/CAR)
The CNSP shall refer to all persons below 18 years of age, or those 18 years old
and over but are unable to take care of themselves because of physical and mental
disability or condition; those who are vulnerable to or victims of abuse, neglect,
exploitation, cruelty, discrimination and violence (armed conflict, domestic violence)
and other analogous conditions prejudicial to their development.
Office or Division: City Social Welfare and Development Office- CPC

Who may avail: Must be a citizen of Valenzuela city
Victim of abuse 18 years old and below
Sexually or physically-abused children;
Children in commercial sexual exploitation;
Children in conflict with the law;
Children involved in armed conflict;
39
Working children or victims of child labor;
Children in various circumstances of disability;
Children directly affected by HIV/AIDS and other sexually-
transmitted disease (STD)
Street children
Children in substance abuse
Mentally challenged children
Abandoned children/ children without primary caregiver;
Displaced children/refugee children
Children in hazardous situation
1. Walk-in/ referral client report may be Client / victim of abuse
processed when there was a report
2.Treatment Plan (Aftercare Plan) from the The head of a public or private hospital,
residential facility medical clinic or similar institution, as well as
the physician and nurse who attended to the
needs of the abused child.
Teachers and administrators of public
schools
Parole and probation officers
Government lawyers
Law enforcement officers
Barangay officials (BCPC)
Correction officers such as jail guards
Other government officials and employees
whose work involves dealing with children
The child victim her/himself
The parent or legal guardian of the victim
The grandparent or relative of the child victim
up to a first cousin
The Barangay Chairman
One of a group of 3 or more persons who
have personal knowledge of the abuse.
3. Referral Report of child abuse cases Child Protection Office
from the following authorities as required
by law
4. Filled-Up Intake Interview Form Barangay
5. Written Reports/Blotter of the Referring Referring Party
Party
6. Proof of Identification or references of
the CNSP and the CNSP him/herself
40
FEES
CLIENT STEPS TO BE
PAID
1. Client proceeds to 1. Filling-up, with None 5 minutes Assign Front liner
Desk 1 for basic the help of the worker / Social
information. client, documents Worker
useful in the
aftercare program,
such may include,
but not limited to,
the following:
i) Aftercare
Agreement Form,
ii) Intake Form/
Psychosocial Form
2. Submit self for initial 2. Prepare and None 45 minutes Social Worker
interview. facilitate the
program in
accordance with
the assigned topic/
format, as well as
the aspect of
logistics, and other
incidental
measures to
ensure the
execution of the
said activity.
6. Child Protection Center – Services for Victims of Abuses

The Child Protection Center aims to provide complete one-stop shop services for
minors who are victims, composed of – legal, psychological, medical and police
assistance. An “all-in” safe haven for children experiencing neglect, discrimination,
cruelty, exploitation, and other conditions which hinder the development of the
minors. The Center further provides complete services to the children that will give
them much needed emotional respite after the trauma they went through.
Office or Division: City Social Welfare and Development Office- CPC

Who may avail: Must be citizen of Valenzuela city
41
Victim of abuse 18 years old and below (Physical, verbal, sexual,
psychological)
1. Walk in client and report may be Client / victim of abuse
processed when there was a report from
the victim of abuse
1. Referral Letter from WCPD Women and Children Protection Desk
2. Blotter Report from Barangay Barangay
3. Presence of Guardian and victim of Victim / Guardian
abuse
FEES
CLIENT STEPS TO BE
PAID
1. Client goes to the 1. Register and None 5 minutes Assigned Front
office of CPC together check the liner worker /
with the guardian/s requirements Social Worker
and police officer
1.1. Endorses
requirements/
client to the
assigned social
worker depending
on the availability
of the social
worker
2. Submit self for initial 2. Social worker None 30 minutes Social Worker
interview. assesses the
case.
3. Prepares self for 3. Client, social None 1 hour Assigned Social
joint interview worker, police Worker
officer on duty and Police Officer on
a doctor conducts duty, Doctor and
a joint interview victim of abuse
4. Client readies for 4. Social worker None 30 minutes Doctor and Nurse
Medico Legal refers to doctor for on Duty
medical purposes
and check up
5.Client referred to 5. Social worker None 10 minutes Social worker/
Counselling and refers the client for Psychometrician
scheduling of session counseling with a
psychometrician
and schedules the
session.
42
6.Client referred for 6. For mental None 5 min Social Worker/
mental assessment assessment, Psychometrician
psychosocial first
aide to be
conducted by MDT
2 hours and 20
TOTAL None
minutes
Note: Processing time may vary depending on client case
7. Government Internship Program (GIP) of the Youth Welfare Program

Provision of opportunities to in–school youths or students to be trained in
government operations during summer. The interns are assigned to data banking,
reproduction, packaging of materials, record filling and other office functions.
Office or Division: City Social Welfare and Development Office

Who may avail: Out-of-School Youth
1. One (1) pc. 2x2 latest picture with white Client
background
2.Photocopy of Birth Certificate (3 copies) Philippine Statistics Authority (PSA)
3.Photocopy of Class Card/Registration School last attended
Form/Form 137 (3 copies)
4.Photocopy of Valid ID of Guardian and Government agency
the Applicant (3 copies)
5.Barangay Certificate of Indigence of the Barangay
Applicant-GIP Purpose – one (1) original,
two (2) photocopies
6. Duly Accomplished Kasunduan Form CSWDO
FEES
CLIENT STEPS TO BE
PAID
1. Registration 1. Encoding of None 3 minutes CSWDO
information personnel
2. Intake 2. Pre-assessment None 5 minutes CSWDO
personnel
43
3. Submission of 3. Social worker’s None 3 minutes CSWDO
requirements assessment personnel
4. Attendance to the 4. Prepare for the None 1 hour CSWDO

orientation orientation personnel
5. Wait for the call of 5. Deployment None 10 minutes CSWDO

the social worker personnel
1 hour and 21
TOTAL None
minutes
8. Educational Assistance of the Youth Welfare Program

Who may avail: Out-of-School Youth
1. Barangay Certificate of Indigence of the Barangay
Applicant
Purpose: Educational Assistance
One (1) original, two (2) photocopies
2. Three (3) photocopies of Parents or Government Agency
Guardian’s Valid ID
3. Three (3) photocopies of Student’s ID School attended
4. Three (3) photocopies of Registration School attended
Card or Certificate of Enrollment
5. Statement of Account from School School attended
6. House Photo (Kitchen, Receiving Area, Client
Bedroom and Comfort Room)
FEES
CLIENT STEPS TO BE
PAID

personnel
44
4. Claiming of stub for 4. Give claim stub None 2 minutes CSWDO

possible date of for follow-up personnel
releasing
5. Wait for the call of 5. Releasing None 10 minutes CSWDO
the social worker personnel
9. Provision of Social Case Study Report and Certificate of Indigence for

Scholarship under the Youth Welfare Program

Who may avail: Residents of Valenzuela City
1. Barangay Certificate of Indigency Barangay
(Purpose: CSWDO Requirements)
2. Student’s ID (Photocopy) School attended
3.Parents/Guardian Valid ID (Photocopy) Government Agency
Bedroom and Comfort Room), Latest
Billing of Water and Electricity (Photocopy)
5. Letter from School School attended
FEES
CLIENT STEPS TO BE
PAID

personnel
45
4. Waiting for releasing 4. Make a social None 5 minutes CSWDO

case study/ personnel
certificate of
indigence
5. Waiting for releasing 5. Releasing of None 4 minutes CSWDO
certificate personnel
10. Provision of Financial Assistance for Medical Needs of Families in

Crisis

Who may avail: Parents/substitute parents, solo parents, families in-conflict,
families with problems in relationships, unemployed family heads,
needy adults and socially-depressed barangays
1.Certificate of Barangay Indigency with a Assigned Barangay Hall
purpose of seeking medical assistance
from CSWDO – Two (2) photocopies
2.Medical Certificate/Medical Any hospital or clinic where patient
Abstract/Certificate of Confinement with undergoes medical treatment
Doctor’s Diagnosis or impression
If requesting Medicines: Updated medicine
prescription with price quotation
If requesting laboratory work-ups:
laboratory request from the doctor with
price quotation
For unpaid hospital bill: Running bill or
promissory note from the hospital
For other treatments like chemotherapy or
dialysis: Treatment protocol with price
quotation
– Two (2) photocopies
4.Valid identification card of patient and COMELEC, GSIS, LTO, PDAO offices and
client address in Valenzuela from the ff: CSWDO
46
·Voter’s I.D/ Voter’s Certification
·UMID I.D
·Driver’s License
·PWD I.D
·Solo Parent ID
FEES
CLIENT STEPS TO BE
PAID
1. Client submits all1. Verify client's None 5 minutes Social worker
documents: original data from record
barangay indigency 1.1. Register and
and two (2) check validity and
photocopies of all the
completeness of
requirements requirement
2. Prepare for 2. Focal person None 1 hour Social Worker
interview conducts further
interview to verify
documents
submitted and
prepares Social
Case Study Report
3. Acknowledge Claim 3. Issue Claim None 1 day Social Worker
Slip or Home Visit Slip/Home Visit
Schedule Slip Schedule Slip to
prepare for Home
Visit for further
assessment or
collateral
investigation
(case-to-case
basis)
4.Return on the 4. Releasing of None 10 minutes Social Worker
scheduled date of financial
release and present assistance (every
valid ID Wednesday and
Friday)
None 1 day, 1 hour and
TOTAL
20 minutes
11. Balik-Probinsya Program of the Family Welfare Program

Families-in-crisis who opted to go back to their home province.
47
Who may avail: Parents/substitute parents, solo parents, families-in-conflict,
families with relationship problems, unemployed family heads,
1. Certificate of Barangay Indigency (with a Assigned Barangay Hall
purpose: seeking for CSWDO
Requirements) – Two (2) photocopies
2.Valid identification card of patient and COMELEC, GSIS, LTO, PDAO offices and
·UMID I.D
·PWD I.D
·Solo Parent ID
- Two (2) photocopies
FEES
CLIENT STEPS TO BE
PAID
1. Client submits all 1. Verify client's None 5 minutes Social worker
and provide two (2) check validity and
photocopies of all the completeness of
interview with
counseling and
prepares Social
Case Study Report
3. Acknowledges 3. Issue Claim None 1 day Social Worker
Claim Slip or Home Slip/Home Visit
Visit Schedule Slip Schedule Slip to
prepare for Home
Visit for further
assessment or
collateral
investigation (case
to case basis)
48
4. Return on the 4. Purchase of None 40 minutes Social Worker
scheduled date after Transportation
home visitation Ticket
5. Prepares family for 5. Conveys None 3 hours Social Worker
departure Families to Assigned
Terminal/Port CSWDO Driver
and Escorts
1 day, 4 hours
TOTAL None
and 45 minutes
12. Financial Assistance for Emergency Shelter Assistance of Families

In-Crisis of the Family Welfare Program

1. Certificate of Barangay Indigency (with a Assigned Barangay Hall
purpose: seeking for CSWDO
Requirements)
-Two (2) photocopies
2.Valid Identification card of patient and COMELEC, GSIS, LTO, PDAO offices and
·UMID I.D
·PWD I.D
·Solo Parent ID
FEES
CLIENT STEPS TO BE
PAID
1.Client submits all 1. Verify client's None 5 minutes Social worker
barangay Indigency 1.1. Register and
49
interview with
counseling and
prepares Social
Case Study Report
prepare for Home
Visit for further
assessment or
collateral
investigation
4.Receives Voucher 4. Release of None 10 minutes Social worker
for Financial Voucher for
Assistance as per Emergency
given schedule upon Shelter
presentation of valid ID
1 day, 1 hour and
TOTAL None
15 minutes
13. Financial Assistance for Families In-Crisis Needing Livelihood

Assistance/Seed Capital
The service is provided to productive families who want to start up small business or
expand a business to augment their family income.

18 – 60 years of age
Physically and mentally fit
Has the skill to run a small-scale business (based on
assessment)
1.Certificate of Barangay Indigency Assigned Barangay Hall
(with a purpose: seeking for CSWDO
Requirements)
50
2. Valid Identification card of patient and COMELEC, GSIS, LTO, PDAO offices and
client address in Valenzuela produce from CSWDO
the ff:
·UMID I.D
·PWD I.D
·Solo Parent ID
FEES
CLIENT STEPS TO BE
PAID
barangay Indigency 1.1. Register and
interview with
counseling for
further
assessment; if
approved provide
for home visitation
prepare for Home
Visit for further
assessment or
collateral
investigation
1 day, 1 hour and
TOTAL None
5 minutes
15. Request for Pre-Marriage Counseling (PMC) Certificate

It is one of the pre-requisites before soon to be married couples can secure Marriage
License which should be undertaken a month before the wedding. During the
seminar, the pre-marriage counselor tackles and shares about marriage life
expectations, family values, family planning, household budgeting, responsible
parenthood, husband and wife relationships, rights and duties as parents and
inspiring personal love stories that you pick real-life changing lessons.
51
Who may avail: Couples contemplating to marry after a month
18 to 25 years old
1. Birth Certificate of the Couple Client
2. Fill-up the PMC Application Form CSWDO- Family welfare Unit
client address in Valenzuela produce by CSWDO
the ff:
·UMID I.D
·PWD I.D
·Solo Parent ID
4. Prepare PHP 50.00 for clearance fee Treasurer’s Office
FEES
CLIENT STEPS TO BE
PAID
photocopies of all thecompleteness of
interview to both
partner with
counseling for
further
assessment
3.Secure order of 3. Provided MEIQ None 10 minutes Social Worker
payment and Marriage and Order of
Expectation Inventory Payment
Questionnaire
52
4.Pay PMC fee and 4. Received PHP 50 10 minutes City Treasurer’s
secure Official Receipt payment and issue per Office, Ground
Official Receipt couple Floor, Finance
Building
5.Attend Pre-Marriage 5. Conducts Pre- None 5 hours Accredited Pre-
Counseling at the Marriage Marriage
specified venue Counseling Counselor &
Social worker
6. Receive your PMC 6. Give your PMC None 5 minutes Accredited Pre-
Certificates after the Certificates after Marriage
seminar the seminar Counselor &
Social worker
6 hours and 30
TOTAL PHP 50
minutes
16. Parent Program (RA 8972)/ Solo Parent ID/ NHA Certification and
Other Benefits of the Family Welfare Program
Any solo parent whose income in the place of domicile falls below the poverty
threshold as set by NEDA and subject to the assessment of CSWDO worker shall
enjoy the benefits mentioned in Sections 6, 7 and 8 of RA 8972.

Who may avail: A woman who gives birth as a result of rape and other crimes
against chastity even without a final conviction of the offender
provided that the mother keeps and raises the child;
Parent left solo or alone with the responsibility of parenthood due
to death of spouse, abandonment, disappearance, or absence
that lasts for at least 1 year;
Parent left solo or alone with the responsibility of parenthood
while the spouse is detained or is serving sentence for a criminal
conviction for at least one (1) year;
to physical and/or mental incapacity of spouse as certified by a
public medical practitioner;
to legal separation orde facto separation from spouse for at least
one (1) year, as long as he/she is entrusted with the custody of
the children;
to Declaration of nullity or annulment of marriage as decreed by a
53
court or by a church as long as he/she is entrusted with the
custody of the children;
to abandonment of spouse for at least one (1) year.
Unmarried mother/father who has preferred to keep and rear
her/his child/children instead of having others care for them or
give them up to a welfare institution;
Any other person who solely provides parental care and support
to a child or children;
Any family member who assumes the responsibility of head of
family as a result of the death, abandonment, disappearance or
prolonged absence of the parents
Unmarried mother/father who has preferred to keep and rear
his/her child/children instead of having others care for them or to
give them to a welfare institutions;
Any other person who solely provides parental care support to a
child or children provided he/she is duly licensed as Foster Parent
by DSWD or duly appointed legal guardian by the Court.
1. Barangay Clearance (purpose: Solo Assigned barangay
Parent ID) – Two (2) photocopies
2. Affidavit of Separation/ if separated Legal Office
(Notarized) – Two (2) photocopies
3. Certificate of Detention from Jail BJMP
Warden (if spouse is detained) – Two (2)
photocopies
4. Death Certificate of Spouse (if PSA
widow/widower) – Two (2) photocopies
5. Checklist from NHA if Solo Parent is NHA
qualified for Relocation with Family Picture
6. Birth Certificate of Minor Children/PWD PSA
adult certified by Medical Doctor – Two (2)
photocopies
7. Two (2) pcs of 1 x 1 ID picture Client
8. Valid identification card of patient and COMELEC, GSIS, LTO, PDAO offices and
·UMID I.D
·PWD I.D
·Solo Parent ID
54
9. Medical Certificate of Spouse (for those Any licensed hospital or clinic
physically and mentally incapacitated) –
Two (2) photocopies
FEES
CLIENT STEPS TO BE
PAID
interview to both
partner with
counseling for
further
assessment
3. Client receives Solo 3. Issuance of None 2 minutes Social worker
Parent ID or Solo Parent
Certification ID/NHA
Certification
prepare for Home
Visit for further
assessment or
collateral
investigation
1 day, 1 hour and
TOTAL None
7 minutes
17. Educational Assistance for Indigent Solo Parents or their Children

Provision of educational assistance to solo parent or children of solo parent who
are in college level and found to be indigent. It is given to the client twice a year or
every semester.

55
Who may avail: Children of indigent solo parent who are in school, in college or
the student is enrolled in either formal and non-formal schools
Two (2) photocopies of the following: Assign Barangay Hall
1. Certificate of Barangay Indigency
2. Birth Certificate of the student/client PSA
3. BIR Certification of No Income BIR
(Parents)/ITR if available
4. Medical Certificate of the student/client Any hospital/ clinic client requesting
5. Certificate of Registration and Latest School
Grades of the student/client
6. Valid Identification card of patient and CSWDO
client address in Valenzuela with the ff:
·Solo Parent ID
FEES
CLIENT STEPS TO BE
PAID
interview with
counseling for
further
assessment and
preparation for
case study report
3. Acknowledges 3. Student/client None 15 minutes Social Worker
schedule of release of admitted to the
educational assistance program upon
approval of the
OIC
4.Follow up/ releasing 4. Assist the client None 10 minutes Social Worker
for assistance for the releasing
None 1 hour and 30
TOTAL
minutes
56
18. Trafficking In Person (TIP) Welfare Program
For services/assistance to survivors of trafficking in persons such as educational
assistance, medical assistance, Balik-Probinsya assistance, livelihood
assistance/Seed capital, emergency shelter assistance, financial assistance to
augment temporary basic needs, etc., please refer to programs and services/
intervention for families in-crisis for the standard requirements and flow.

Who may avail: Trafficking In Person Survivors (TIP)
19. Persons Living with HIV (PLHIV) Welfare Services

It provides persons living with HIV and their families a inancial Support Program
which is in a form of medical and livelihood assistance which is one of the services
to be provided by the government agencies in the effort of mainstreaming them in
their communities.
Office or Division: City Social Welfare and Development Office-Persons living with
HIV(PLHIV) Welfare Services
Who may avail: People living with HIV
Two (2) photocopies of the following: Assigned Barangay Hall
1.Certificate of Barangay Indigency
2.Confirmatory Certificate (that he/she is Any hospital/clinic client requesting
diagnosed as PLHIV
3.Any valid Identification card of patient CSWDO, COMELEC, SSS, LTO
and client address in Valenzuela with the
ff:
·PWD ID
·Voter ID/ Voter’s Certification
·UMID I.D
·Solo Parent ID
57
FEES
CLIENT STEPS TO BE
PAID
interview with
counseling for
further
assessment,
preparation for
case study report
and Psychosocial
Services
3. Acknowledged 3. Intervention None 10 minutes Social Worker
schedule of release of based on the
assistance based on social worker, not
the needs of the client limited to Medical
Assistance;
Transportation
Assistance (Balik-
Probinsya);
Livelihood
Assistance;
Educational
Assistance, Job
Placements, and
other Psychosocial
Services. Financial
Assistance to
augment
temporarily basic
needs, etc
1 hour and 15
TOTAL None
minutes
20. Aftercare Program
58
Who may avail: Recovering Drug Dependents (RDDs) from various Treatment
and Rehabilitation Centers (TRCs) undergoing outpatient
treatment and monitoring for a minimum of eighteen (18) months
under the CSWDO
1. Court Order/ Release Order or Respective Courts ordering the said inclusion
Endorsement Letter of the client to the aftercare program of the
office, or the latter requirement in special
cases to be provided by the VADAC/ VADAO
or other endorsing party.
2.Treatment Plan (Aftercare Plan) from the From the referring agency, respective
residential facility Treatment and Rehabilitation Centers, as well
as from other concerned party depending on
the case.
3.Valid government issued Identification Client
Cards
4.Other pertinent documents to Aftercare Respective TRCs, VADAO/VADAC
Treatment and Monitoring (certificate of
completion TESDA courses, certification of
completion of residential rehabilitation
center)
FEES
CLIENT STEPS TO BE
PAID
1. Initial Contact with 1. Filling-up, with None 20 minutes Recovering Drug
the RDD the help of the Dependent
client, documents Aftercare
useful in the Program Social
Aftercare program, Workers
such may include,
but not limited to,
the following:
i) Aftercare
Agreement Form,
ii) Intake Form/
Psychosocial Form
2. Monthly Group work 2. Prepare and None 3 hours Aftercare
Session/ Family facilitate the Program Social
Session and other program in Workers
ACP related activities accordance with Recovering Drug
not mentioned below the assigned topic/ Dependent
59
format, as well as Relatives/ Family
the aspect of members of
logistics, and other recovering drug
incidental dependents.
measures to
ensure the
execution of the
said activity.
3. Random Drug 3. Schedule, None 1 hour Recovering Drug
testing coordinate, and Dependent
endorse the clients Aftercare
to the Valenzuela Program Social
Medical Center for Workers
the (free) monthly Valenzuela
drug test Medical Center
requirement, as Respective
part of the Barangays
program.
As alternative in
case of failure on
the part of the
client to participate
on the said activity
(without valid
reason), the said
client will be
instructed to
secure the same
on his own
expense.
If client resulted
positive during the
initial drug test
conducted at
Valenzuela
Medical Center,
client’s respective
barangay will be
taped for the
confirmatory result
which costs Php1,
000.
4. Intensive 4. As part of the None 10 days Recovering Drug
Community requirement for Dependents
60
Involvement Program graduation/ 2.Barangay
(ICIP) termination of the Community
Aftercare Program, Service
every client should Coordinator(BCS
be able to devote C)/ Barangay
10 days or 80 Anti-Drug Abuse
hours, within the Council (BADAC)
span of the 18 3.Aftercare
months program, Program Social
to voluntary Worker
community works.
Referral form will
be secured and
forwarded to
BADAC of
Barangay relating
to such activity.
5. Drug Dependency 5. After None 1 hour Valenzuela Anti-
Evaluation, Terminal considerable Drug Abuse
Evaluation fulfillment of the Council
aftercare goals, (VADAC)/Valenz
requirements and uela Anti-Drug
other requisites to Abuse Office
termination, (VADAO)
provided that the City Health Office
client has not been (CHO)
involved to any Recovering Drug
negative activities Dependent
within the (RDD)
community, no Aftercare
recent positive Program social
drug test results, worker
and is already
assessed as ready
for termination, the
same shall be
instructed to
undergo Drug
Dependency
Evaluation to
determine the next
phase of his/ her
treatment,
otherwise
TERMINATION of
his inclusion to the
61
program is already
possible.
6. Referral to other 6. Client may be None 15 minutes Recovering Drug
agencies base on referred to other Dependents
client’s needs and agencies if he/she Aftercare
assessment of case sought help program social
manager available/ offered worker
by the latter such Concerned
as but not limited agency/
to employment, Department
educational
assistance, and
others
10 days, 5 hours
TOTAL None
and 35 minutes
21. Women in Extremely Difficult Circumstances (WED-C)

Refers to victims and survivors of sexual and physical abuse, illegal recruitment,
prostitution, trafficking, armed conflict, women in detention, victims and survivors of
rape and incest, and such other related circumstances which have incapacitated
them functionally.

Who may avail: Battered/Abused women
Victims of Involuntary prostitution
Victims of Illegal recruitment
Victims of Rape/Incest/Sexual Harassment
Victims of Armed Conflict
Women in Detention
Note: For services/assistance to WED-C such as educational

assistance, medical assistance, Balik-Probinsya assistance,
livelihood assistance/Seed capital, emergency shelter assistance,
financial assistance to augment temporary basic needs, etc.,
please refer to programs and services/ intervention for families in-
crisis for the standard requirements and flow.
Two (2) photocopies of the following: Assigned Barangay Hall
2. Birth Certificate of the Student/client PSA
62
3. BIR Certification of No Income BIR
(Parents)/ITR if available
4. Medical Certificate of the student/client Any hospital/ clinic client requesting
5. Certificate of Registration and Latest School
Grades of the student/client
6. Any valid Identification card of COMELEC, GSIS, LTO, PDAO offices and
patient/client address in Valenzuela with CSWDO
the ff:
·Pwd ID
·UMID I.D
·Solo Parent ID
FEES
CLIENT STEPS TO BE
PAID
2.Prepare for interview 2. Focal person None 1 hour Social Worker
conducts further
interview with
counseling for
further
assessment,
preparation for
case study report
and psychosocial
services
Assistance;
Transportation
Assistance (Balik-
Probinsya);
Livelihood
Assistance;
Educational
Assistance, Job
63
Placements, and
other Psychosocial
Services. Financial
Assistance to
augment
temporarily basic
needs, etc
1 hour and 15
TOTAL None
minutes
23. Violence Against Women and their Children

Refers to any act or a series of acts committed by any person against a woman who
is his wife, former wife, or against a woman with whom the person has or had a
sexual or dating relationship, or with whom he has a common child, or against her
child whether legitimate or illegitimate, within or without the family abode, which
result in or is likely to result in physical, sexual, psychological harm or suffering, or
economic abuse including threats of such acts, battery, assault, coercion,
harassment or arbitrary deprivation of liberty.
Office or Division: City Social Welfare and Development Office-Violence against

Women and their Children
Who may avail: A woman who is the wife or former wife of the of the abuser/
husband
A woman with whom the abuser has or had a sexual or dating
relationship
A woman with whom the abuser had a common
child/children(whether legitimate or illegitimate)
A child/children of the abuser with whom the abuser committed
abuse.
Note: For services/assistance such as educational assistance,

medical assistance, Balik-Probinsya assistance, livelihood
assistance/Seed capital, emergency shelter assistance, financial
assistance to augment temporary basic needs, etc., please refer to
programs and services/ intervention for families in-crisis for the
standard requirements and flow.
Two (2) photocopies of the following: Assign Barangay Hall
64
2. Initial intervention from Barangay VAW- Assign Barangay Hall
C desk (blotter, referral letter, etc.) if
there’s any
3. Medical Certificate (if any) Any hospital/ clinic client requesting
client address in Valenzuela with the ff: CSWDO
·PWD ID
·UMID I.D
·Solo Parent ID
CLIENT STEPS AGENCY FEES PROCESSING PERSON
ACTIONS TO BE TIME RESPONSIBLE
PAID
interview with
counseling for
further
assessment,
preparation for
case study report
Assistance;
Transportation
Assistance (Balik-
Probinsya);
Livelihood
Assistance;
Educational
Assistance, Job
Placements, and
other Psychosocial
Services. Financial
Assistance to
65
augment
temporarily basic
needs, etc.
1 hour and 15
TOTAL None minutes
24. Crisis Intervention Unit – Application for Medical Assistance

Provision of financial assistance for medical needs to persons/families in crisis
situations, specifically those belonging to the informal sector and other poor,
marginalized, vulnerable, and disadvantaged individuals.
Office or Division: City Social Welfare and Development Office- CIU Unit
Who may avail: Must be citizen of Valenzuela City
Poor or indigent individuals or families needing assistance for
medical
Members of informal sector, marginalized, vulnerable and
disadvantage individuals
1. Barangay Indigency, Barangay Barangay Hall
Certificate of Residency or any proof of
residency in the City – one (1) original, two
(2) photocopies
2. Valid identification card of patient and COMELEC, GSIS, LTO and PDAO offices
client such as the ff:
·Voter’s I.D
·UMID I.D
·PWD I.D address in Valenzuela
Need two (2) photocopies
3. Three (3) photocopies of the updated Any hospital, company or supplier that
medical certificate or clinical abstract produced the quotation (Note: The medical
certificate and prescription must be from the
same doctor only)
4.Three (3) photocopies of the updated Any hospital, company or supplier that
medical prescription/laboratory produced the quotation (Note: The medical
request/hospital bills certificate and prescription must be from the
same doctor only)
66
5. If the patient is 17 years old and below, PSA
three (3) photocopies of the birth certificate
is needed
FEES
CLIENT STEPS TO BE
PAID
office asking for check validity and liner worker/
medical assistance completeness of
requirements
2. Client presents the 2. Endorses None 3 minutes
requirements needed requirements/client
to the assigned
worker
2.1. Assigned 1 day

worker conducts
intake interview
3. Acknowledge Claim 3. Issue Claim None 3 days Assigned worker

Slip or Home Visit Slip/Home Visit for home visit
Schedule Slip Schedule Slip/
Preparation for
home visitation
3.1. Assigned
worker collects all
the application
does all summary
reports of
application for the
approval of
department head
4. Return on the 4. Release None 15 minutes Assigned worker
scheduled date of voucher for for releasing
release and present Financial
valid ID Assistance.
Advises client to
proceed to City
Cashier’s Office
4 days, 21
TOTAL None minutes
67
25. Crisis Intervention Unit – Application for Balik-Probinsya
A provision of financial assistance for transportation needs or Balik-Probinsya to
persons/families in crisis situations, specifically those belonging to the informal
sector and other poor, marginalized, vulnerable, and disadvantaged individuals.
Office or Division: City Social Welfare and Development Office- CIU Unit
Stranded individuals due to typhoons
Victims of illegal recruitment
Victims of pick pockets
Having medical treatment in other places
Individuals having family members died in other places
residency in the City – one (1) original, two
(2) photocopies
2. Valid Identification card of patient and COMELEC, GSIS, LTO and PDAO offices
·Voter’s I.D
·UMID I.D
3. Contact personal or individual returning Client
to their provinces
FEES
CLIENT STEPS TO BE
PAID
office asking for Balik- check validity and liner worker/
Probinsya Program completeness of
requirements
1.1. Client present the 1.1. Endorses

to the assigned
worker
68
2. Submit self for initial 2. Assigned None 5 days Assigned social
interview. worker conducts worker for home
intake interview visit
2.1. Acknowledge 2.1. Issue Claim

Claim Slip or Home Slip/Home Visit
Visit Schedule Slip Schedule Slip/
Preparation for
home visitation
3. Acknowledges claim 3. Focal None 3 days Department
stub from FP or RSWs Person/RSWs on Head/ Social
on Duty duty signs the Worker Assign
SCSR
- Approval of the
OIC
- Release of
Voucher
8 days and 3
TOTAL None minutes
26. Crisis Intervention Unit – Application for Certificate of Indigence or

Social Case Study Report
Certificate of Indigency is a document that is sometimes required by the Philippine
government or a private institution as proof of an individual's financial situation. The
certificate is often required to avail of government services (i.e. educational
scholarships, medical assistance, transportation, etc.)

medical
residency in the City- one (1) original, two
(2) photocopies
69
·Voter’s I.D
·UMID I.D
3. Original and photocopy of the Certificate Municipal Assessor’s office
of No Property from Municipal Assessor's
Office
4. Original and photocopy of the Certificate Treasurer’s Office
of No Business from the Municipal
Treasury Office
5. Photocopy of the Certificate of Tax BIR
Exemption from the Bureau of Internal
Revenue (BIR)
6. Assessment Report from the CSWDO or Requesting party or offices
MSWDO
FEES
CLIENT STEPS TO BE
PAID
office asking for check validity and liner worker
Certificate of Indigence completeness of
requirements
1.1. Client present the
requirements needed
1.1. Endorses
requirements/client
to the assign
worker
2. Submit self for initial 2. Assigned None 20 minutes Assigned worker
interview. worker conducts
intake interview
2.1. If the client

completes the
requirements, the
assigned worker
produces the
Certificate of
Indigence within
the day
70
27. Sagip Kalinga Program

Generally, it is the act of the local government to undertake a sustained campaign
in bringing down as well as preventing the growing numbers of vagrants,
mendicants, street children, street families and adults. The public is also advised not
to give alms in the streets, as this only encourages street children and beggars to
frequent the thoroughfares or high-risk areas of Valenzuela city, thus posting risks
not only to homeless but to others as well.
As part of the campaign of LGU-Valenzuela, a daily round up of the CSWD Sagip
Kalinga staffs is being carried out to lower if not eradicate the increasing number of
the said clienteles.

Classification: Simple to Highly Technical
Street children, street families, street adults (vagrant with mental
Who may Avail: disability and mendicants)
CHECKLIST OF REQUIREMENT WHERE TO SECURE
1. Medical Certificate Barangay Health Center or VCEH
2. Blotter Report Barangay Hall
3. Referral Letter Barangay where the client was reached out
4. Referral Letter for Institution CSWDO (Main Office or 3S Annex)
FEES
CLIENT STEPS TO BE
PAID
1. Make phone call, 1. Receive the call None 5 minutes Frontline or Sagip
radio call or personal or request Kalinga
request Personnel
1.1 Assess if None 5 minutes Sagip Kalinga
nature of request Personnel
can be granted
If verified and available for reach out:
2. Coordinate with None 15 minutes Barangay
the Barangay Personnel or
Peace and Order Tanod
to conduct initial
response
71
3. Coordinate with None 5 minutes Sagip Kalinga
VC Command and Personnel
Coordinating
Center (VCC3)
4. Dispatch None 1 hour Social Worker
immediately the
Sagip Kalinga
Team
1 hour and 30
TOTAL None minutes
If no team is readily available for reach out:

5. Coordinate with None 10 minutes Frontline
the Barangay Personnel
Officials/ nearest
TMO or Pedestrian
Officer
6. Provide None 10 minutes
feedback to
requesting party
once coordinated
2. Fill-up Feedback 7. Require client to None 5 minutes
Form fill-up Feedback
Form
1 hour and 55
TOTAL None minutes
28. Educational Assistance Program (EAP)

Beneficiaries can choose from assistance for tuition, allowance or for school
supplies. This is for college, high school and elementary students only who are
enrolled in private schools.

Who may avail: Must be a citizen of Valenzuela City
education
Student enrolled in private schools
72
For College Students:
Presently Enrolled in a private school
Family belongs to below poverty threshold. Members of informal
sector, marginalized, vulnerable and disadvantage individuals
Resident of Valenzuela City
For High School and Elementary Students:

Presently Enrolled in a private school
Family Belongs to Poverty Threshold. Members of informal
sector, marginalized, vulnerable and disadvantage individuals
Resident of Valenzuela City
Assessed as special case by the Focal Person
(2) photocopies
·Voter’s I.D
·UMID I.D
-Photocopy of Parents/Guardian Valid ID
(3 copies)
-Photocopy of Student’s ID (3 copies)
3. Three (3) copies of the Registration School where the client enrolled
Card or Certificate of Enrollment
4.Statement of Account from School School where the client enrolled
6. Latest Billing of Water & Electricity Client
Photocopy)
FEES
CLIENT STEPS TO BE
PAID
educational assistance completeness of
requirements
73
1.1. Client presents 1.1. Endorses
the requirements requirements/
needed client to the
assigned worker
2 Submit self for initial 2. Assigned None 20 minutes Assigned worker
initial interview
29. Emergency Shelter Assistance (ESA)

Provision of timely and limited financial /materials assistance to demolished victims,
street dwellers, victims of evictions, and relocatees to temporarily alleviate their
present plight. Assistance is usually in the form of basic services such as
subsistence, temporary shelters, materials for house repair and relocations.
Office or Division: City Social Welfare and Development Office- ESA

Demolished/Evicted from Waterways/NLEX
shelter
disadvantage individuals, demolished victims, street dwellers,
victims of evictions, and relocatees
Demolished/Evicted from Private and Government
education
disadvantage
(2) photocopies
·Voter’s I.D
·UMID I.D
74
Need (2) photocopy
3. Human Resettlement Office Human Resettlement Office in the City Hall
Endorsement (1 original, 2 photocopies)
4. Three (3) photocopies of the Court Court
Order/Notice of Violation
FEES
CLIENT STEPS TO BE
PAID
assistance completeness of
requirements
1.1. Client presents 1.1. Endorses

the requirements requirements/client
needed to the assigned
worker
2 Submit self for initial 2. Assigned None 20 minutes Assigned worker
intake interview
3. Prepares self for 3. Schedule home None 3 days Assigned Social
home visit visit Worker
4. Acknowledge claim 4. Prepares Social None 10 minutes Department
stub schedule Case Study Report Head/ Assigned
for Approval of the Social Worker
OIC and provide
claim stub
3 days and 33
TOTAL None minutes
30. Disaster Relief and Rehabilitation Program

Refers to program provided to victims/survivors of disaster through providing
immediate relief such as food, water, blankets, medicines, hygiene kit, etc
immediately after the occurrence of a disaster. It also involves survey of the affected
people and rehabilitating the community by restoring basic social functions to full
resumption of socio-economic activities plus preventive measures.
After the impact of Disaster, the response is composed of the following set of
activities: (1) assess the needs; (2) reduce the suffering; and (3) limit the spread and
the consequences of the disaster.
75
Office or Division: City Social Welfare and Development Office- DRRP
Victims of manmade and natural disasters
1. Victim’s name must be included in the Evacuation Center
List of Victims/Survivors of Disaster as
surveyed/monitored by the Social Workers
at the Evacuation Center
2. Victim must be present at the Evacuation Center
Evacuation Center
FEES
CLIENT STEPS TO BE
PAID
1. Victim/ client 1. Master listing of None 1 day Assigned Social
visibility/ presence at evacuees present Worker/ Assigned
the evacuation center at the evacuation worker for
center Disaster
Preparedness
2. Orientation on
Evacuation Center
rules and protocols
TOTAL None 1 day
31. Person with Disability Program – Financial Assistance

Who may avail: Valenzuela citizens needing titanium materials, hearing aid kits
and developmental and physical therapies
1.Barangay Indigency for Financial Assigned Barangay Hall
assistance - one (1) original and two (2)
photocopies
76
2.Valid Identification card of patient and COMELEC, GSIS, LTO and PDAO offices
·Voter’s I.D
·UMID I.D
-Need three (3) photo copies of I.D
3. Three (3) photocopies of the updated Any hospital/clinic that was signed by the
medical certificate or clinical abstract licensed physician, pediatrician and doctors
4. Three (3) photocopies of the updated Any hospital, company or supplier that
medical quotation produce the quotation
is needed
FEES
CLIENT STEPS TO BE
PAID
1. Client goes to the 1. Social worker None 20 minutes Social Worker
office asking for interviews the
financial assistance client and give the
requirements
2. Submit all 2. Social worker None 10 minutes Social Worker
necessary checks the
requirements requirements, if
ok, the social
worker interviews
the client for case
study report, give
the client follow up
slip and call after 3
weeks
3. The social 10 minutes Assigned worker

worker compiles for voucher
the requirements
to give to the
assigned worker to
have the voucher
of the case
4. The social 10 minutes Department Head

worker compiles
the requirements
for the approval of
department head
77
5. The assigned 1 day Assigned worker
worker who
produced the
voucher will give
the papers to the
other worker
assigned to
process the
papers in different
offices such as
Accounting, Audit,
and Budget
office’s etc.
3. Client should follow 6. Social worker None 1 day Social Worker
up his/her application follows up to the
assigned officer
the status of
client’s application
4. Client goes to the 7. Social worker None 1 day Social Worker
office to claim the assists the client to
assistance claim the
assistance
3 days and 50
TOTAL None minutes
32. Person with Disability Program – Assistive Device

Who may avail: Person with disability living in Valenzuela City
1. Three (3) photocopies of the Barangay Assign Barangay Hall
Indigency (assistive device purpose)
client produce by the ff:
·Voter’s I.D
·UMID I.D
78
-Need three (3) photo copies of I.D
3. Three (3) photocopies of the Medical Any hospital or clinic where patient
Certificate with doctor’s recommendation undergoes check-ups
to the patient to use wheel chair or crane
4.One (1) whole body picture of the patient Patient
FEES
CLIENT STEPS TO BE
PAID
1.Client goes to the 1. Social Worker None 30 minutes Social worker
office or referred by conducts interview
the homecare and for
volunteer for applyingassessment and
assistive device referral for
assistive device
2. Social worker None 1 hour Social Worker
does a case study
report or
assessment/ home
visitation report for
the referral of the
client to have an
assistive device
and submitted to
the assigned
worker who
processed the
papers
2.Client or Home care 3. Social worker None 1 day Social Worker /
volunteer claims the assists the client Homecare
assistive device or homecare volunteer
volunteer to claim
the assistive
device of the
requirements are
completes
1 day, 1 hour and
33. Person with Disability Program – Request for GO Bag/Milk/Food Pack
79
Who may avail: Person with disability live in Valenzuela City / Referred by PWD
Homecare Volunteer
1. Barangay Indigency – one (1) original, Barangay Hall
two (2) photocopies
2. Two (2) photocopies of the PWD I.D of Patient
the patient
3. Assessment form from social worker PWD unit assigned social worker
FEES
CLIENT STEPS TO BE
PAID
1. Client goes to the 1. Social Worker None 20 minutes
office or referred by conducts interview
the homecare and for
volunteer for assessment for the
requesting Go Bags/ request of Go
Milk/ Food Pack bags, Milks and
Food Pack
Social worker/
2. Client claims the 2. When the social None 5 minutes Assigned worker
request for Go worker completes for checking the
bags/milk/Food pack the requirements requirements
with in the day and
the assigned
worker confirms
the requirements,
request will be
granted
34. Person with Disability Program – Request for Case Study Referral for
Educational Assistance

80
1. Barangay Indigency - one (1) original Barangay Hall
and one (1) photocopy
·Voter’s I.D
·UMID I.D
3. Request for SCS from NGO for referral PWD unit assigned social worker
of educational assistance
FEES
CLIENT STEPS TO BE
PAID
1. Client goes to the 1. Social worker None 20 minutes
office asking for social conducts intake
case study report interview
2. Client presents the 2. Social worker None 3 minutes
requirements needed checks and
verifies the
requirements
Social worker
3. Social worker None 15 minutes
conducts interview
for the assessment
of the case and do
social case study
report
35. Livelihood or Capital Assistance

Refers to the services provided to productive individuals who want to start a small
business to expand a business to augment their family income.

81
Who may avail: Resident of Valenzuela City who are:
18 -60 years old
Physically and mentally fit
Skilled to run a small-scale business (based on assessment)
residency in the City - one (1) original two
(2) photocopies
·Voter’s I.D
·UMID I.D
FEES
CLIENT STEPS TO BE
PAID
requirements
2. Client presents the 2. Endorses

requirements needed Requirements/clie
nt to the assigned
worker
intake interview
- If, disapproved,
refer to other
Social Workers for
other interventions
or assistance
appropriate for the
client
4. Prepares self for 4. Schedule Home None 3 days Assigned Social
home visit Visit Worker
82
5. Client referred to4. Assigned None 2 days Assigned Social
orientation schedule worker informs the Worker or
on Basis Business client to attend the Partner NGO
Management Training training before the
(BBMT) assistance to
release
5. Acknowledge claim 5. Prepares Social None 10 minutes Department
stub schedule Case Study Report Head/ Assigned
OIC and provide
claim stub
5 days and 33
TOTAL None minutes
36. Elderly Welfare Program – Application for Gamot Handog para kay
Lolo at Lola Booklet
Program which aims to establish mechanisms whereby the contribution of senior
citizens is maximized, adopts measures whereby they are assisted and appreciated
by the community as a whole and establish a program beneficial to the senior
citizens, their families, and the rest of the community that they serve.

Who may avail: Indigent Senior Citizens ages 60 years old and above
1. Barangay Indigency Certificate for Assign Barangay Hall
Gamot Handog para kay Lolo't Lola
Booklet - one (1) original
2. Three (3) photocopies of the latest Barangay Health Center or Clinic / Hospital
Medical Certificate / Medical Abstract
3. Three (3) photocopies of the latest Any hospital or clinic where patient undergo
Medicine Prescription check ups
4. Three (3) photocopies of the Senior Office of the Senior Citizen Affairs
Citizen ID
5. Two (2) pieces 1x1 picture
83
FEES
CLIENT STEPS TO BE
PAID
documents original data from record
barangay indigency
and photocopies of all
the requirement
2. Prepares interview 2. Social worker None 1 hour Social Worker
of Gamot Handog para does a case study
kay Lolo't Lola Booklet report or
application assessment/ home
visitation report for
the referral of the
client to have an
assistive device
and submitted to
the assigned
worker who
processes the
papers
3.Client or home care 3. Social worker None 1 day Social Worker /
volunteer to claim
the assistive
device of the
requirements are
completes
1 day, 1 hour and
37. Endorsement Letter to the Philippine Charity Sweepstakes Office/

Office of Vice President/ Office of Congressman WES Gatchalian/ Office
of Sherwin Gatchalian for Medical Assistance
Refers to the provision of endorsement letters to the Office of the Vice President,
Senator Sherwin T. Gatchalian, Congressman Wes Gatchalian, Office of the Senate
and Philippine Charity Sweepstakes (PCSO) for the bonafide citizens in Valenzuela
City who have inadequate resources for hospitalization/medication.

Classification: Simple to Complex (for Home Visitation)
84
medical
1.Barangay Certificate of Indigency Barangay Hall
(claimant – immediate family member) and
one (1) photocopy
2. Certified True Copy of Medical Any hospital where the patient admitted or
Certificate with Doctor’s signature and check-up
license number
3. Latest Protocol/Prescription of Any hospital where the patient admitted or
medicines or laboratory test in nine (9) check-up
government hospitals funded by
Congressman WES Gatchalian (not more Note: The medical certificate and the
than six months from the date of issue). prescription was sign by same doctor only.
4. Quotation/temporary billing Any hospital where the patient
statement/final billing statement admitted/partner supplier where the quotation
issued
·Voter’s I.D
·UMID I.D
FEES
CLIENT STEPS TO BE
PAID
Endorsement Letter completeness of
requirements

to the assign
worker
interview. Worker conducts
intake interview
85
- If, disapproved,
refer to other
social workers for
other interventions
or assistance
appropriate for the
client
4. Prepares self for 4. Schedule home None 3 days Assigned Social
home visit visit Worker
5. Acknowledges claim 5. Prepares Social None 10 minutes Department
stub schedule Case Study Report Head/ Assign
OIC and provide
claim stub
38. Endorsement Letter to Philippine Red Cross Valenzuela Chapter-

Requesting for Blood Plasma
Provides endorsement letter to Philippine Red Cross – Valenzuela chapter for
indigent Valenzuela residents needing Blood Plasma.

medical
1. One (1) photocopy of the Barangay Barangay Hall
Certificate of Indigency
(claimant – immediate family member)
2. one (1) photocopy of the request letter Any hospital where the patient admitted or
from the hospital indicating the type of check-up
blood and quantity
3. Valid Identification card of patient and COMELEC, GSIS, LTO and PDAO
client such as the ff: offices/Patient or claimant
·Voter’s I.D
·UMID I.D
Need one (1) photocopy
86
(claimant: immediate family member and
patient, if patient is mobile)
FEES
CLIENT STEPS TO BE
PAID
Endorsement Letter completeness of
requirements

requirements needed Requirements/clie
nt to the assign
worker
intake interview
and does
endorsement letter
4. Receive 4. Issue None 5 minutes Assigned Worker
Endorsement Letter Endorsement
Letter
39. PhilHealth ID Para sa Masa

This program of the Special Projects Unit facilitates and issues Philippine Health
Family Card for Indigent constituents. Through the Family Health Card, indigent
members and their dependents may avail of hospitalization benefits within the
validity period of their card. Benefits include inpatient services such as allowances
for hospital room and board, allowances for drugs and medicines and payment for
professional fees.

Qualified Indigent family residing in Valenzuela City
1. Accomplished Application Form CSWDO- PhilHealth unit
87
2. One (1) photocopy of the Barangay Barangay Hall
Certificate of Indigency
(claimant – immediate family member)
3. One (1) photocopy Marriage Contract Client
4. Birth Certificate of Dependents (21 Client/PSA
years old and below)
5. One (1) photocopy citizens ID (parents Client/ Office of the Senior Citizen Affairs
of the qualified member)
Need one (1) photocopy - Husband and
Wife
FEES
CLIENT STEPS TO BE
PAID
applying Philhealth I.D completeness of
Para sa Masa requirements
2. Client present the 2. Endorses None 1 minute Assigned Front
requirements needed requirements/client liner worker
to the assign
worker
3. Fill up and submit 3. Assigned None 20 minutes Assigned worker
accomplished worker conducts
Application Form intake interview
together with other
requirement
4. Claim schedule slip 4. Provide None 5 minutes Assigned Worker
for the release of schedule slip for
PhilHealth Card the issuance of
PhilHealth Card
5. Follow up the 5. Releasing of I.D None 3 minutes Assigned Worker
application of I.D for Philhealth
40. Renewal of MDR PhilHealth ID Para sa Masa

It refers to the issuance of renewal of PhilHealth ID Para sa Masa upon expiration.
Office or Division: City Social Welfare and Development Office- SPO

88
Qualified Indigent family residing in Valenzuela City
1. Present expired PhilHealth Card Client
FEES
CLIENT STEPS TO BE
PAID
applying renewal completeness of
Philhealth I.D Para sa requirements
Masa
2. Client presents the 2. Assigned None 3 minutes Assigned worker
requirements needed worker verifies the
requirements
3. Claim schedule slip 3. Provide None 2 minutes Assigned Worker
for the release of schedule slip for
PhilHealth Card the issuance of
PhiliHealth Card
application of I.D for PhilHealth
41. Provision of Assistive Devices such as Wheelchair, Cane and

Crutches
Provides wheelchair, cane and crutches to indigent disable constituents.
Office or Division: City Social Welfare and Development Office- SPO

Who may avail: Person with disability live in Valenzuela City and request by the
client, social worker and homecare volunteer
1. Duly accomplished Application Form City Social Welfare Development Office
2. Three (3) photocopies of the Barangay Barangay Hall
Indigency for Assistive device purpose
·Voter’s I.D
89
·UMID I.D
-Need three (3) photocopies of I.D
4. Three (3) photocopies of the Medical Any hospital or clinic where patient undergo
Certificate with doctor’s recommendation check ups
to the patient to use wheel chair or crane
5. One (1) whole body picture of the Patient
patient
FEES
CLIENT STEPS TO BE
PAID
1. Client referred by 1. Assigned None 5 minutes Assigned worker
the social worker for worker validates
Assistive device and checks the
requirements first
2. Fill up Form 2. Social worker None 5 minutes Social Worker
gives the
assessment form
and home visit
report from home
care volunteer
information for
validation
3. Client or home care 3. Social worker None 1 day Social Worker /
volunteer to claim
the assistive
device of the
requirements are
completes
1 day and 10
TOTAL None minutes
42. Provision of Free Cataract, Cleft Lip/ Palate and Club Foot Operation
Provides affordable cataract, cleft lip/palate and club foot operation to indigent
citizens. The City will subsidize the medical laboratories of the operation in
coordination with its NGO partners.

90
2. Two (2) photocopies of the Barangay Barangay Hall
Indigency for Assistive device purpose
·Voter’s I.D
·UMID I.D
-Need two (2) photocopies
4. Two (2) photocopies of the referral letter Dr. L.C Tan Clinic Near at Old City Hall of
from Dr. Tan (CSWDO partner doctor for Valenzuela
cataract patients)
FEES
CLIENT STEPS TO BE
PAID
1. Client referred by 1. Assigned None 5 minutes Assigned worker
the social worker for worker validate
Assistive device and check the
requirements first
2. Fill up form 2. Assigned None 5 minutes Assigned worker
worker assists the
client for filling up
the form
3. Client goes to the 3. Assigned None 10 minutes Assigned worker
Clinic of Dr.Tan for worker gives a
check up referral letter to the
client
4. Upon confirmation 4. Give referral None 3 months / 90 Assigned worker
of cataract diagnosis, letter for operation days
the client must return
to the office for - Schedule client
another referral form for check-
for operation up/operation in
coordination with
partner NGOs
TOTAL None 90 days and 20
minutes
91
43. Issuance of VC Cares Family Health Card
Refers to the program of the LGU wherein indigent members and their dependents
will be issued with VC Cares Family ID to avail of the following services for free:
-Medical Consultation/Medical Check Up
-Laboratory work-ups (e.g. x-ray, blood count/platelet, CBC, Urinalysis
-Confinement in the Valenzuela City emergency Hospital located in Barangay
Dalandanan or at any Barangay Health Centers and Lying-In
-Philhealth Card
-CT Scan (Computed Tomography)

Who may avail: Valenzuela Residents who are indigent:
Age 21 to 59 years old
Solo Parent
2. Two (2) photocopies of the Barangay Barangay Hall
Indigency for assistive device purpose
3. Marriage Contract Client
4. Birth Certificate of qualified dependents Client/PSA
(20 years old below)
5. Affidavit of Cohabitation (if not Legal Office 2nd Floor New City Hall Building
Married/Live-In)
6. Valid Identification card of patient and COMELEC
client produce by the ff:
·Voter’s I.D
·Voter’s Certification
-Need two (2) photo copies of I.D
7. Two (2) copies of 1x1 colored photo ID Client
picture with white background
FEES
CLIENT STEPS TO BE
PAID
1.Client goes to the 1. Register and None 3 minutes Assigned Front
renewal VC Cares completeness of
Health Card requirements
92
2.Fill up and submit 2. Assigned None 20 minutes Assign worker
accomplished worker conducts
Application Form intake interview
together with other
requirement
3.Claim schedule slip 3. Provide None 2 minutes Assigned Worker
for the release of VC schedule slip for
Care Card the issuance of VC
Care Card
application of I.D
TOTAL None 4 days
44. Application for Medical Assistance in 3S Centers
Office or Division: City Social Welfare and Development Office – 3S Centers

Resident of Barangay Karuhatan, Punturin, Ugong, GTDL,
Marulas
Poor indigent individuals or families needing assistance for
medical
1. Original and photocopy of the Barangay 3S Centers, Barangay Hall
Indigency
client.
·Voter’s I.D
·UMID I.D
Need (2) photocopies
3. Three (3) photocopies of the updated Hospital that provides medical records such
medical certificate or clinical abstract. as medical certificates and clinical abstract.
Note that all medical records should be
provided by the same doctor.
93
4. Three (3) photocopies of the updated Hospital, company or supplier that provides
medical prescription/laboratory all the given requirements as well as the
request/hospital bills quotation of the prescription.
is needed
FEES
CLIENT STEPS TO BE
PAID
1. Go to 3S Center/ 1. Register and None 3 minutes Assigned Front
Barangay Hall and check validity and liner worker
request for Barangay completeness of
Indigency requirements
1.1. Client presents 1.1. Endorse

their requirements requirements/client
needed to the assigned
worker
2. Interview 2. Assigned None 10 minutes Assigned worker
worker conducts
interview and fill
up intake form
3. Acknowledge Claim 3. Issue Claim None 3 days Assigned worker
Schedule Slip Schedule Slip/
Preparation for
home visitation
-Assigned worker Department Head

collects and
prepares all the
application for
approval of
department head
4. Return on the 4. Releases None 10 minutes Assigned worker
scheduled date of voucher of medical for releasing of
release and present assistance of client cash
valid ID and proceed to 3S
Center’s Cashier.
3 days and 23
TOTAL None minutes
94
45. Application for Balik-Probinsya – 3S Centers

Who may avail: Must be a citizen of Valenzuela city
Resident of Barangay Karuhatan, Punturin, Ugong, GTDL,
Marulas
Stranded individuals due to typhoons
Victims of illegal recruitment
Victims of pick pockets
Having medical treatment in other places
Individuals having family members died in other places
residency in the City - one (1) original and
two (2) photocopies
·Voter’s I.D
·UMID I.D
3. Personal contact number or contact Client
number of relatives that will help both
parties.
FEES
CLIENT STEPS TO BE
PAID
1. Ask for Balik- 1. Register and None 3 minutes Assigned Front
Probinsya Program check validity and liner worker/
completeness of Assigned worker
requirements for home visit

requirements needed requirements/
client to the assign
worker
95
2. Interview 2. Assigned None 5 minutes Assigned social
worker conduct worker for home
interview and fill visit
up intake for
reference
2.1. Acknowledge 2.1. Issue Claim 3 days

Claim Slip or Home Slip/home visit
Visit Schedule Slip schedule slip/
preparation for
home visitation
3. Acknowledge claim 3. Focal Person or None 3 days Department
stub from Focal Social Worker will Head/ Social
Person or Social sign the Social Worker Assign
Worker Case Study Report
- Approval of the
OIC
- Release of
Voucher
6 days and 8
TOTAL None minutes
46. Application for Certificate of Indigence – 3S Centers

Resident of Barangay Karuhatan, Punturin, GTDL, Ugong,
Marulas
medical
residency in the City - one (1) original and
two (2) photocopies
96
·Voter’s I.D
·UMID I.D
3. Certificate of No Property from Municipal Assessor’s office
Municipal Assessor's Office, need one (1)
original and two (2) photocopies
4. Original and photocopy of the Certificate Treasurer’s Office
of No Business from the Municipal
Treasury Office
5. Photocopy of the Certificate of Tax BIR
Exemption from the Bureau of Internal
Revenue (BIR)
6. Assessment Report from the CSWDO or Requesting party or offices
MSWDO
FEES
CLIENT STEPS TO BE
PAID
1. Client goes to the 1. Register and None 3 minutes Assign Front liner
office asking for check validity and worker
requirements

to the assign
worker
interview. worker conduct
intake interview
- If the client
complete the
requirements the
assign worker
produce the
Certificate of
Indigence within
the day
97
47. Application for Social Case Study Report – 3S Centers

Resident of Barangay Kauhatan, Punturin, GTDL, Ugong,
Marulas
Poor indigent individuals or families needing assistance for
medical
1. One (1) original and two (2) photocopies 3S Centers, Barangay Hall
of the Barangay Indigency
client.
·Voter’s I.D
·UMID I.D
3. Three (3) photocopies of the updated Hospital that provides medical records such
medical certificate or clinical abstract as medical certificates and clinical abstract.
Note that all medical records should be
provided by the same doctor.
4. Three (3) photocopies of the updated Hospital, company or supplier that provides
medical prescription/hospital bills all the given requirements as well as the
quotation of the prescription.
7.If the patient was 17 years old and PSA
below, three (3) photocopies of the birth
certificate is needed
FEES
CLIENT STEPS TO BE
PAID
1. Go to the 3S Center 1. Register and None 3 minutes Assigned Front
of the barangay and check validity and liner worker
ask for barangay completeness of
indigency requirements
98
1.1. Client present
their requirements 1.1. Endorses
needed requirements/
client to the
assigned worker
2. Ready for intake 2. Assigned None 10 minutes Assigned worker
interview worker conduct
interview
48. Burial Assistance – 3S Centers

Lives in Barangay Karuhatan, Punturin, GTDL, Ugong, Marulas
Should be the nearest relative of the deceased
For qualified registered Senior Citizens of Valenzuela City, obtain
certification from the office of the Senior Citizens Affairs (OSCA)
1. Original and photocopy of the Barangay 3S Centers, Barangay Hall
Indigency
2. Original and photocopy of the General 3S Centers, Barangay Hall
Intake Sheet
3. Valid Identification card of Claimant and COMELEC, GSIS, LTO and PDAO offices
Original Valid ID of the deceased or Proof
of billing with address
·Voter’s I.D
·UMID I.D
4. Death Certificate with registry number Funeral Service
(1) Certified True Copy (1) Photocopy
5. Two (2) photocopies of the Original Funeral Service
Funeral Contract or official Receipt
99
FEES
CLIENT STEPS TO BE
PAID
1.Go to the 3S Center 1. Register and None 5 minutes. Assigned Front
for interview check validity and liner worker
completeness of
requirements
2.Submit filled-up 2. Review None 5 minutes Assigned Worker
Intake Sheet for Burial Application and
Assistance Form Requirements
together with other 2.1. Endorse
requirements application for
approval
3. Claim Check 3. Issue check None 2 minutes Assigned worker
4. Sign Receiving 4. Affix client’s None 2 minutes Assigned Worker
Copy signature on
receiving copy
5. Encash Check at 5. Process Client’s None 2 minutes City Cashier
the Treasurer’s Office Check
minutes
49. Bahay Kalinga ng Valenzuela – For Admission

A 24-hour halfway home established, funded and managed by the City Government
of Valenzuela providing temporary shelter for abused, neglected, abandoned male
and female children, adult and elderly including these with physical and mental
disability.
Office or Division: City Social Welfare and Development Office- BK Valenzuela

(client for admission)
Who may avail: All clients assessed by the social worker of CSWDO Valenzuela
and CPC Social workers
1. Referral Letter Referring Parties (CPC, CSWDO-Main,
Sagip)
2. Initial Case Study Report Referring Parties (CPC, CSWDO-Main,
Sagip)
100
3. Medical Certificate City Health Hospitals, CP Medical Unit,
NCMH
4. Barangay Blotter Residency, Area where client found/incident
occurred
FEES
CLIENT STEPS TO BE
PAID
1. Submitted all 1. Checking of all None 10 minutes Social worker/
required documents submitted Nurse on duty
for referral documents for
referral.
1.1. Admit client

with complete
documents and
subject for initial
physical
examination
screening
49. Bahay Kalinga ng Valenzuela – For Discharge
Office or Division: City Social Welfare and Development Office- BK Valenzuela

(client for discharge)
Who may avail: All clients assessed by the center’s multi-disciplinary team that
are ready for discharge
1. For minor Referring Parties (CPC, CSWDO-Main),
·Parental Capability Assessment Report Respective LGU’s of custodian’s residency
·Parents Effectiveness
·Seminar Certificate of Completion Respective court where client’s case was
·Court Order, if applicable filed
2. For Sagip/ Adult Client Referring Parties (CSWDO-Main, Sagip),
·Referral/ Endorsement Letter to Bahay Kalinga Social Worker in charge
respective agency or institution
·Social Case Study Report
·Medical Certificate and Laboratory
Results City Health Hospital, Bahay Kalinga Clinic
101
3. Certificate of Acceptance Bahay Kalinga Valenzuela
4. Discharge Slip Bahay Kalinga Valenzuela
5. Gate Pass Bahay Kalinga Valenzuela
FEES
CLIENT STEPS TO BE
PAID
1.Submit all required 1. Checking of all None 5 minutes Social worker in
documents for referral submitted charge
documents for
referral.
1.1. Discharge
client with
complete
documents
50. Bahay Pag-Asa ng Valenzuela – For Admission

A 24-hour child-caring institution established, funded and managed by the City
Government of Valenzuela accredited by the Department of Social Welfare and
Development providing short-term residential care for children in conflict with the law
(CICL) who are above fifteen (15) but below eighteen (18) years of age who are
awaiting court disposition of their cases or transfer to other agencies or jurisdiction.
Office or Division: Bahay Pag-Asa ng Valenzuela (CSWDO)

Who May Avail: Children in conflict with the law (CICL)
1. Referral Letter / Endorsement Form Child Protection Center / CSWDO
2. Medical Certificate / Medico-Legal Attending Physician
3. Referral / Blotter Report WCPD / Barangay
4. Proof of Minority PSA/Dentist/School/Church
5. Case Summary / SCSR focused on Child Protection Center / CSWDO
Initial Assessment of Discernment
6. Waiver Parent/Guardian
7. Commitment Order Court (RTC)
8. Drug Test Result (Optional) PNP Crime Laboratory
102
FEES
CLIENT STEPS TO BE
PAID
1. Inform the Center 1. Admitting None 2 minutes Referring Party
Social Worker about Officer is Notified (CPC/CSWDO)
the Admission
2. Submit the Duly 2. Completeness None 2 minutes Referring Party
Requirements / of Admitting (CPC/CSWDO)
Documents Documents is
Checked
3. Admission 3. Case is None 10 minutes Referring Pary /
Conference Discussed and Center Social
Signing of Worker
Kasunduan with
Parents/Guardian
4. Accomplish 4. Gathering of None 5 minutes Admitting Officer
Admission Slip Basic Information / Nurse on Duty
about the CICL
5. Weighing, Height 5. Determine Vital None 10 minutes Admitting Officer
Measurement and Signs and External / Nurse on Duty
Temperature Check Physical Condition
and Interview on of the CICL
Medical History
6. Body Search / 6. Account None 5 minutes Admitting Officer
Inspection and Personal / Nurse on Duty
Inventory of Personal Belongings of
Belongings CICL
7. Take Whole Body 7. Photo Captured None 2 minutes Admitting Officer
Picture / Nurse on Duty
8. Introduce the Newly 8. Welcome CICL None 5 minutes Admitting Officer
Admitted CICL to other / Nurse on Duty
Staffs/ Residents
9. Turn-Over CICL to Houseparent None 2 minutes Admitting Officer
/ Nurse on Duty
10. Conduct of 10. Signing of None 10 minutes Trustees /
Orientation on the Contract with CICL Leaders with
Center's Program and Supervision of
Services, House Rules House Parent
and Regulations and
CICL's Responsibility
while in the Center
11. Issuance of Basic Needs None 5 minutes Houseparent on
Duty
103
51. Bahay Pag-Asa ng Valenzuela – For Discharge or Reintegration
Office or Division: Bahay Pag-Asa ng Valenzuela (CSWDO)

Who May Avail: Children in conflict with the law (CICL)
1. Parental Capability Assessment Report LSWDO
2. Affidavit of Undertaking Legal Office
3. Release Order Court (RTC)
4. Clearance / Certification of No Pending Court Court (MTC / RTC)
Case
5. Discharge Paper Center Social Worker
6. Identification Card Receiving Parent/Guardian
FEES
CLIENT STEPS TO BE
PAID
1. No Court Cases: 1. Secure and None 5 minutes Receiving
Submit Parental Review PCAR Parent/Guardian /
Capability Assessment Center Social
Report and/or Affidavit Worker
of Undertaking
1.1. With Court Cases: 1.1. Secure and None 5 minutes Receiving
Present Copy of Review of Parent/Guardian /
Release Order and Presented Center Social
Court Clearances Documents Worker
2. Accomplish 2. Discharge None 5 minutes Receiving
Discharge Papers / Papers duly Parent/Guardian /
Secure ID of Receiving signed by Parties Center Social
Parent/Guardian Worker
3. Inspection of 3. Account the None 5 minutes Houseparent on
Packed Belongings of Personal Duty
CICL Belongings of
CICL
104
4. Reflection and 4. None 15 minutes Residents, CICL,
Farewell Acknowledgement Staffs and
of Good Deeds Parents
and Closing
Ceremony
5. Issuance of Gate 5. Authorized CICL None 2 minutes Center Social
Pass to Leave the Worker
Center
105
VALENZUELA CITY EMERGENCY HOSPITAL (VCEH)
106
1. Ambulance Conduction or Transfer of Patients
Patient conductions and transfers are availed if patient or client is in need of
immediate higher level of medical care at other healthcare institutions.
Office or Division: VCEH – Ambulance Service Section

Who may avail: All Emergency Room and/or Ward Patients needing higher
level of medical care
Medical Abstract VCEH – ER/WARD
Signed Consent VCEH – ER/WARD
Official Receipt of Bills Payment VCEH – ER/WARD
Clearance Slip VCEH – ER/WARD
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1.Patient Thorough clinical None 1 hour Medical Doctor
undergoes clinical assessment at the ER / Ward
assessment Emergency Room Nurse
and Ward Service
Area
2.Patient and/or Provide medical None 2 hours Medical Doctor
guardian/relative advice based on ER / Ward
sign consent for clinical assessment Nurse
transfer
Notify Ambulance
Service personnel
of impending patient
transfer
3.Settlement of Issuance of Official As stated 2 hours Cashier staff
Hospital Bills Receipt on the
hospital bill
4.Present Official Transfer of patient None 2 hours Ambulance
Receipt, to designated Personnel
Clearance Slip and hospital by medical Medical Service
Medical Abstract service personnel Personnel
As stated 7 hours
TOTAL on the
hospital bill
107
2. Issuance of Official Receipt (OR) and Statement of Account (SOA)
The Official Receipt/Statement of Account is a hospital document that serves as
a written evidence on the specific sale of services and/ or services rendered
Office or Division: VCEH – Billing & Cashier Section

Who may avail: All clients who have undergone medical service or consultation
Order of Payment Emergency Room / OPD / Laboratory
Billing Statement Ward
Malasakit Center Approval Form Malasakit Center
1. Secure order of Provide Order of As stated 20 minutes ER Personnel
payment based Payment (Out- on the Laboratory
from services Patient / Malasakit Statement Personnel
provided Center Clients) of Account Radiology
Personnel OPD
Provide Statement Personnel
of Account (In-
Patient)
2.Pay the Issuance of Official 20 minutes Cashier
corresponding Receipt Personnel
fees
As stated 40 minutes
on the
TOTAL Statement
of Account
3. Availment of PhilHealth Benefits for Admitted Patients

Admitted patients who have up to date PhilHealth payments are eligible for its
benefits during their hospital ward admissions.
Office or Division: VCEH

108
Who may avail: All eligible PhilHealth members
PhilHealth ID PhilHealth LHIO Office
Accomplished Member Data Record PhilHealth LHIO Office
(MDR)
Clearance Form Nursing Station
1. Present Check client’s name None 20 minutes PhilHealth Staff
PhilHealth ID or at PhilHealth portal
any Government
Issued ID.
2. Fill-up Provide client with None 20 minutes PhilHealth Staff
PhilHealth forms official PhilHealth
(Claim Signature forms and check for
Form/PMRF) validity and
completeness of
entries.
3. Fill- up of Check None 10 minutes PhilHealth Staff
Member’s completeness and
Information Sheet correctness of MIS
(MIS) and discuss claim
benefits availment.
None 50 minutes
TOTAL
4. Issuance of Medical Certificate

The Medical Certificate is a hospital document which describes the presence or
absence of a certain medical condition of a person. It is also often issued as a
part of a job application requirement or other related purposes.
Office or Division: VCEH - Medical Records Section

Who may avail: Any patient or client who has job/work applications or health
related purposes which need medical certification.
Any government issued ID LGU/NBI/BIR/LTO/Comelec/PRC
Authorization Letter c/o Client
109
1. Fill-up request Check for None 10 minutes Medical
form for Medical completeness and Records Clerk
Certificate correctness of the
entries
2. Present Check validity of the None 5 minutes Medical
documentary documents Records Clerk
requirement (Valid presented
ID/s or
Authorization
Letter)
3. Pay the Issuance of Official PHP 50- 15 minutes. Billing and
corresponding Receipt Valenzuela Cashier Clerk
fees resident
PHP 100-
Non-
Valenzuela
resident
4. Present Official Issuance of Medical None 20 minutes Medical Doctor
Receipt Certificate Medical
Records Clerk
PHP 50- 50 minutes
Valenzuela
resident
TOTAL PHP 100-

Non-
Valenzuela
resident
5. Issuance of Birth Certificate

The Birth Certificate is a hospital record which documents the pertinent
circumstances of the birth. It is used as a vital document for birth registration
purposes.
Office or Division: VCEH-Medical Records

110
Who may avail: Parents of the born child
Government Issued ID, Marriage Local Civil
Contract Registry/LGU/NBI/BIR/LTO/Comelec/PRC
Company ID Client’s Company
1.Fill up the Birth Check and validate None 15 days Medical Record
registration the information and Staff
details provided
2.Pay the PHP 50 5 minutes Medical Record
corresponding Staff
fees
3.Review and Issuance of Claim None 10 minutes Medical Record
check the entries Slip Staff
of information
4.Sign on the Birth Issuance of the None 5 minutes Medical Record
Certificate Birth Certificate to Staff
Releasing requesting party
Logbook
PHP 50 15 days and 20
TOTAL
minutes
6. Issuance of Death Certificate

The Death Certificate is a hospital document which is issued by a medical
practitioner certifying the deceased state of a person.
Office or Division: VCEH-Medical Records

Who may avail: Immediate family of the deceased
Government Issued ID LGU
1. Present Check for None 1 hour Medical
identification and correctness and Records Clerk
provide necessary completeness of the
details.
111
requirements and
details provided
2.Review and Encode the entries None 2 hours Medical
validate written on the official Death Records Clerk
details on the Certificate Form
Death Certificate
Form
3.Sign on the Issue Death None 15 minutes Medical
Death Certificate Certificate Records Clerk
Registry Logbook Issuance of the None 5 minutes Medical Record
Birth Certificate to Staff
requesting party
None 3 hours and 20
TOTAL
minutes
7. Availment of Outpatient Clinical Consult

Medical care provided on an outpatient-basis which includes the diagnosis,
observation and treatment of medical conditions of patients.
Office or Division: VCEH - Outpatient Section

Who may avail: All clients needing or have been referred for outpatient clinical
services.
Hospital ID VCEH
Any government-issued ID LGU, BIR, LTO
Referral Letter/ note (if applicable) Health Center or Private Physicians
1. Proceed to OPD 1. Issue a waiting None 5 minutes Information
- Information Desknumber Clerk
and secure a 1.1 Check
waiting number completeness and
1.1 Fill up data correctness of
information slip entries
2. Proceed to 2. Call out client None 30 minutes Registration
Registration Desk number and Desk Clerk
112
once number is proceed to encode
called client details
3. Settlement of 3. Issue Official PHP 50 15 minutes Billing and
corresponding Receipt (Valenzuela Cashier Clerk
fees residents)
PHP 100
(Non-
Valenzuela
Residents
4. Proceed to None 30 minutes Clinic Nurse
specific Clinic
Service Desk
Once number is
called
5. Proceed to 4. Provide clinical None 40 minutes Physician
Consultation consultation and
Room once assessment
queuing number is
flashed/seen on
the queuing board
6. If with ancillary 5. Issue order of As stated 2 hours
procedure request Payment and on the price
proceed to specific conduct procedure list given
section on patient
7. Return to OPD 6. Conduct clinical None 30 minutes Physician
Section with re-assessment
results for clinical based on results
re-assessment
PHP 50
(Valenzuela
residents)
PHP 100
(Non-
4 hours and 30
TOTAL Valenzuela
minutes
Residents)
Additional
fees for
ancillary
procedures
8. Availment of Emergency Room Services

Type of hospital treatment involving acute or urgent clinical care.
113
Office or Division: VCEH - Emergency Room
Who may avail: All clients needing emergency room services.
Hospital Card VCEH
Any government-issued ID LGU, BIR, LTO
1. Proceed to 1. Classify None 15 minutes Triage Desk
Triage Desk Condition as: Officer/ ER
- Most urgent Nurse
- Urgent
- Less urgent
2. Provide Patient 2. Encode patient None 10 minutes Registration
details details, print Desk Personnel/
medical chart and ER Nurse
get vital signs
3. Undergo Clinical 3. Provide None Most urgent: 5 ER Physician
assessment by necessary medical minutes ER Nurse
Physician and consult and Urgent: 5 - 15
medical staff procedures minutes
Less urgent: 1
- 2 hours
4. Undergo 4. Provide the None Most urgent: 5 ER Physician
necessary needed ancillary minutes ER Nurse
ancillary procedure Urgent: 5 - 30
procedures minutes
Less urgent: 1
- 2 hours
5. Wait for 5. Process and None 1 hour Laboratory
ancillary encode procedure Personnel
procedures results results Radiological
Section
Personnel
6. Under re- 6. Provide clinical None Most urgent: 5 ER Physician
assessment by re-assessment minutes ER Nurse
physicians and based on clinical Urgent: 5 - 30
medical staff results minutes
based on clinical Less urgent: 1
results - 2 hours
114
7. Settlement of 7. Issue Official As stated 30 minutes Billing and
appropriate fees Receipt on the cashier
hospital bill
8. Present official 8. Check Official None 10 minutes ER Personnel
receipt and/ or Receipt
clearance slip to
ER personnel
As stated
6 hours and 5
TOTAL on the
minutes
hospital bill
9. Availment of X-Ray Services at the Radiological and Imaging

Section
A type of medical procedure which employs techniques/ procedures of creating
visual representation of the intention of the body for clinical analysis and medical
Office or Division: VCEH - Radiological & Imaging Section

Who may avail: All patients who need to undergo imaging procedures and for
diagnosing and treating medical conditions
Any Government Issued ID LGU
Hospital Card VCEH
Medical Request of procedures Medical Practitioner/ Physician
1. Proceed to 1.1. Checks and None 10 minutes Registration
Radiological validate Clerk/
Services completeness and Radiologic
Registration correctness of Technician
Window and documents
present 1.2. Insure Order of
requirements payment
2. Settlement of 2. Issuance of As stated 5 minutes Billing and
corresponding official receipt on the bill Cashier Clerk
fees
3. Present Official 3. Perform the X-ray None 30 minutes Radiologist
Receipt procedures and Release of Radiologic
instructs patients results Technician
115
the schedule of Mondays -
release of result Thursdays: 24
- 48 hrs
Fridays -
Sundays: 48 -
96 hrs
Release of
Official Result
is after 2
working days
except
holidays
As stated
TOTAL 45 minutes
on the bill
116
CITY HEALTH OFFICE (CHO)
117
1. Availment of Dental Service
Provide dental examination, curative and preventive services, and necessary
dental procedures
Office or Division: The City Hall, Dental Section Social Hall Building, City External
Services Office (Action Center) Dalandanan, (Beside Pure
Gold Supermarket) Valenzuela, Polo Health Center, Polo
Valenzuela City, Serrano / Mega Center, Different Barangay
Health Centers
Who may avail: Valenzuela City Employees, Senior Citizens, Care cardholders
of Valenzuela City, Citizens of Valenzuela City
Employee ID for Valenzuela City employee
Request slip City Hall
Senior citizen ID
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Obtain request slip 1. Record pertinent None 2 minutes Dental Aide
and register data
2. Undergo mouth 2. Examine mouth of None 2 minutes Dentist
examination patient
3. Checking of vital 3. Take vital signs None 4 minutes Dentist
signs Undergo
routine
4. Listen to 4. Diagnose evaluate None 5 minutes Dentist
diagnosis,
evaluation and
instructions
5. Undergo 5. Perform appropriate None 15 minutes Dentist
appropriate dental dental procedure
procedure 5.1. Curative Services: None 5 minutes Dentist
Cavity preparation
5.2. Temporary None 15 minutes Dentist
Restoration
5.3. Permanent None 30 minutes Dentist
Restoration
118
5.4. Preventive None 10 minutes
Service: fluoridization
(Children ages 1-3)
None 1 hour and 28
TOTAL
minutes
2. Availment of Prenatal Care Services

Medical and nursing care are provided for women before and during pregnancy.
The objective of the prenatal care is for the early detection of diseases which may
complicate pregnancy and to prepare women for childbirth
Office or Division: City Health Stations and Lying–In Clinics

Who may avail: All pregnant women until delivery
Individual treatment record Health facilities / Lying –In Clinics
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Acquire queue 1. Attend to patient None 2 minutes Midwife on duty
card number and Issue a mother and
wait to be called child book/ based
maternal record (for
first visit)
2. Undergo routine 2.Record the age of None 3 minutes Midwife on duty
assessment for the patient and past
pregnant women medical history
2.1.Access gravidity, None 10 minutes Midwife on duty
last menstrual period
and age of gestation
2.2.Take vital signs, None 10 minutes Midwife on duty
Blood pressure,
respiratory rate, pulse
rate, and weight
3. Undergo Physical 3.Perform abdominal None 5 minutes Midwife on duty
examination palpitation on the client
and inform the client of
findings
119
4. Pay attention to 4.Inform the client of None 2 minutes Midwife on duty
findings and the danger signs to
instructions of watch out for
physician 4.1.Give mother health None 3 minutes Midwife on duty
instruction on proper
nutrition and maternity
care
5. Undergo tetanus 5.Provide tetanus None 2 minutes Midwife on duty
toxoid toxoid as schedule
administration
6. Secure prescribed 6.Give referral for None 2 minutes Midwife on duty
laboratory routine urinalysis, CBC
procedures and initial ultrasound
7. Pay attention to 7.Inform the mother on None 2 minutes Midwife on duty
instructions the next consultation
and date
3. Dental Services and Certificate

Provide dental examination and necessary procedures and issue the
corresponding certificate
Office or Division: The City Hall, Dental Section Main Center, Valenzuela City
Social Hall Building
Who may avail: School entrants and patients seeking employment
Individual dental record Dental Section
Request slip Dental Section
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Obtain request slip 1. Record pertinent None 2 minutes Dental Aide
and register data
2. Undergo mouth 2. Examine mouth of None 2 minutes Dentist
examination patient
3. Undergo routine 3. Take vital signs None 4 minutes Dentist
checking of vital signs
120
4. Request for order of 4. Issue order of Dental 2 minutes Dental Aide
payment payment Certificat
e–
PHP
50
Tooth
extractio
n
(anterio
r teeth
PHP
75
Tooth
extractio
n
(posteri
or
teeth)
PHP
100
5. Pay the required fee 5. Receive payment None 5 minutes Cashier
and issue official
Receipt
6. Listen to diagnosis, 6. Diagnose evaluate None 5 minutes Dentist
evaluation and
instructions
7. Undergo appropriate 7. Perform None 15 minutes Dentist
dental procedure appropriate dental
procedure
8. Claim Dental 8. Sign and issue None 2 minutes
Certificate dental certificate
Dental
Certificat
e–
PHP
50
Tooth
extractio
n
TOTAL (anterio 33 minutes
r teeth
PHP
75
Tooth
extractio
n
(posteri
or
121
teeth)
PHP
100
4. Electrocardiogram Examination
Upon presentation of proper referral (Request Form), ECG is performed on the
requesting patient
Office or Division: Valenzuela City Hall Annex Building

Who may avail: Referral for ECG Test
Individual treatment record Health facilities
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Proceed to the Clinic 1.Check the referral None 10 minutes Nurse/Midwife
form a physician to Employee’s
conduct an ECG test Clinic (City
Health Medical
Clinic)
1.1. For indigents, None 10 minutes Nurse/Midwife
proceed to Step 2.1 Employee’s
Clinic (City
Health Medical
Clinic)
1.2. Receive the 1.1. Issue order of None 10 minutes Nurse/Midwife
signed order of payment Employee’s
payment Clinic (City
Health Medical
Clinic)
2. Pay the required 2. Process billing None 10 minutes Casher
fees and payment
2.1. For indigents, 2.1. Check Original None 10 minutes Nurse/Midwife
submit VCHO referral Receipt/ referral Employee’s
Clinic (City
Health Medical
Clinic)
2.2. Submit the official 2.2. Conduct the None 10 minutes Nurse/Midwife
receipt to the Nurse/ ECG test Employee’s
122
Midwife of the Clinic (City
Employee’s Clinic Health Medical
Clinic)
3. Claim ECG result 3.Release ECG None 2 minutes Nurse/Midwife
and present it to result Employee’s
referring clinic Clinic (City
Health Medical
Clinic)
None 1 hour and 2
TOTAL for minutes
indigents
5. Expanded Program on Immunization Services

The City Health Office (CHO) provides child immunization against of seven (7)
immunizable diseases and also immunizes pregnant mothers to prevent the
occurrence of tetanus neonatorum in infant.
Office or Division: All Health Stations (Valenzuela City)

Who may avail: Any child from 0-11 months old residing in Valenzuela City
Pregnant women who are residents of Valenzuela City
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Acquire queue 1.Attend to patient - None 5 minutes Barangay
card number and Provide queue card Health Workers
wait to be called
2. Provide required 2.Record information None 10 minutes Barangay
data of child to be of the child to be Health worker
vaccinated immunized
3. Patient waits to be 3.Review record for None 10 minutes Manner of
called past immunizations writing:
given Number each
Agency Action –
should be in
parallel with the
Client Steps
numbers
123
For Agency
Actions that are
more than 1,
use the
numbering
scheme: 1.1,
1.2, 1.3, 2.1,
2.2, 2.3, etc.
Nurse/Midwife
4. Receive 4.Administer the None 10 minutes Nurse/Midwife
scheduled scheduled vaccines
vaccines
5. Take note of the 5.Inform parents None 10 minutes Nurse/Midwife
instructions given /Guardian about:
by the nurse / ·The possible side
midwife effect of immunization
·Schedule of the next
round of
immunization; and
·Family planning
supplies available at
the Health Center
6. Health Permit for Food and Non-Food Handlers

Health permits are issued to ascertain compliance with stringent sanitary
requirement for food and non-food handlers as prescribed by the City Health
Office
Office or Division: Sanitation Unit, The City Health Annex Building

Who may avail: Citizens of Valenzuela
Accomplished Information Sheet Sanitation Unit
One (1) copy of most recent 1x1 photo Barangay Hall
Community Tax Certificate (Cedula)
Stool and Urine sample
Health Certificate
CBC
124
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Fill up and submit 1.Check None 10 minutes Sanitation
the Information completeness of Section
Sheet along with all requirements Personnel
requirements 1.1.Review if the None 10 minutes Sanitation
information sheet is Section
correctly filled Personnel
1.2.Encode / type None 10 minutes Sanitation
information into Section
health card. Personnel
2. Receive the signed 2. Issue order of None
order of payment payment
3. Pay the required 3.Process billing and Urina- 10 minutes Cashier
fees payment and issue lysis-
official receipt PHP
30
Feca-
lysis-
PHP
30
Health
card-
PHP
50
CBC –
PHP
60
(if
needed)
Chest
x-ray
result
4. Submit official 4.Check original None 3 minutes Sanitation
receipt to the receipt for the Section
Receiving Section processing of health Personnel
permit
5. Submit urine and 5.Accept and process None 20 minutes per Medical
stool sample to the specimen specimen Technologist
laboratory
6. Claim result 6.Record and release None 10 minutes Medical
Laboratory Result Technologist
125
7. Attend Food Safety 7.Conduct Food None 45 minutes HEPO
Seminar Safety Seminar
Issue certificate of
Appearance
If laboratory result is normal
7.1.Endorse None 10 minutes Sanitation
Certificate of Officer
Appearance for
signature
7.2. Sign Certificate None 15 minutes Sanitation
of Appearance Officer and
Health Officer
8.Claim health permit 8.Release Permit None 3 minutes Sanitation
Officer
If laboratory result is abnormal
Avail medical Consult for diagnosis 10 minutes Physician on
Consultation and treatment duty
Advice when to come

back
Urina-
lysis-
PHP
30
Feca-
lysis-
PHP
30
Health
2 hours and 36
TOTAL card-
PHP minutes
50
CBC –
PHP
60
(if
needed)
Chest
x-ray
result
126
7. Issuance of Death Certificate
Upon proper interview of the informant, the death certificate (cause of death
portion) is properly completed/ filled

Barangay certificate – stating that the Barangay hall
deceased is a resident of the barangay
Properly filled up Death Certificate Funeral service provider
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Proceed to the City 1.Check for the None 10 minutes City Public
Public Cemetery completeness and Cemetery
Management Unit veracity of Management
information Unit personnel
If deceased died at
home:
a. Take down
medical history of
deceased as stated
by the informant
b. Review entries
Note: if cause of
death is medico legal
(i.e. stabbing,
vehicular accident,
etc.) additional
requirement is
needed such as:
a. Police report
(If no autopsy was
conducted)
-Waiver for no
autopsy
-In the absence of
the above
b. Permit to Bury
127
from the Prosecutor’s
office
2.Back to City Public 2.Review and None 5 minutes City Health
Cemetery Unit signature by Office
Reviewing office
8. Laboratory Services at the Main Laboratory (Out-Patient

Department)
Provide Laboratory Service
Office or Division: Main Laboratory, Valenzuela City Hall Annex Building

Who may avail: Valenzuela residents needing laboratory services
Completely filled up laboratory request form Barangay Health Stations
from health facilities
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Acquire queue card 1.Admit patient by None 2 minutes Medical
number and wait to batch of 10 Technologist
be called
2. Pay the required 2. Process billing and CBC – 5 minutes Cashier
fees payment P60.00
Note: For clients Urina-
not referred by lysis-
health centers PHP
30
Feca-
lysis-
PHP
30
Blood
Che-
mistry-
PHP
750
HepB
scree-
128
ning-
PHP
150
RPR-
P50.00
Gram-
staining
PHP
50
Spu-
tum
Exam
PHP
50
3. Present Lab 3.Prepare patient for None 5 minutes Medical
Request and official extraction and accept Technologist
receipt specimens
3.1.Indicate in the None 5 minutes Medical
claim stab the Technologist
schedule of the
release of results
(within 2 hours )
3.2.Process None 2 hours Medical
specimen Technologist
4. Claim laboratory 4.Release laboratory None 2 minutes Medical
results results Technologist
CBC –
P60.00
Urina-
lysis-
PHP
30
Feca-
lysis-
PHP
2 hours and 34
TOTAL 30
minutes
Blood
Che-
mistry-
PHP
750
HepB
scree-
ning-
PHP
129
150
RPR-
P50.00
Gram-
staining
PHP
50
Spu-
tum
Exam
PHP
50
9. Laboratory Services at the Main Laboratory (Out-Patient

Department)
Provide Laboratory Service

G2C G2C
Who may avail: Valenzuela City residents
Completely filled up Laboratory Request Health facilities
Form from the City Health Clinic
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Acquire queue card 1.Admit patient by CBC- 10 minutes Medical
number and wait to be batch of 10 PHP Technologist
called. 60
1.1. Secure order of Urina-
payment and pay to lysis-
cashier PHP
30
Feca-
lysis-
PHP
30
2. Present Lab 2.Prepare patient for None 5 minutes Medical
Request and official extraction and accept Technologist/
receipt specimens
130
Laboratory
technician
2.1.Advice the patient None 5 minutes Medical
to come back after 2 Technologist/
hours for releasing of Laboratory
results technician
2.2.Process None 2 hours Medical
specimen Technologist/
Laboratory
technician
3. Claim laboratory 3.Release laboratory None 2 minutes Medical
results results Technologist/
Laboratory
technician
CBC-
PHP
60
Urina-
lysis-
2 hours and 22
TOTAL PHP
minutes
30
Feca-
lysis-
PHP
30
10. Laboratory Services at the Valenzuela City Emergency Hospital

(VCEH)
Provide appropriate laboratory services as requested (e.g. CBC, urinalysis,
fecalysis)
Office or Division: Valenzuela City Emergency Hospital Laboratory

Who may avail: Residents and non-residents of Valenzuela, private clients or
patients needing laboratory service
131
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Acquire queue card 1.Admit patient None 2 minutes Clerk or Medical
number and wait to be Technologist
called
2. Pay required fees 2.Accept payment As
and issue official stated
receipt in the
bill
3. Present laboratory 3 minutes
request and official
receipt for paying
patient or clearance
from admin Office for
VC Care Card holders
or SWA for indigent
patients at the
laboratory reception
4. Undergo laboratory 4.Prepare the patient None 10 minutes Laboratory
procedure for blood extraction Technician and
and admission of Medical
specimens and Technologist
laboratory tests
4.1.Inform patient None 1 day Laboratory
about the duration of Technician and
the lab test. Perform Medical
laboratory tests: Technologist
·Hematology takes 1
to hours (CBC count
urine, etc.)
·Clinical chemistry
takes one (1) day
(triglyceride
count,etc.)
5. Claim result 5. Release results: None 5 minutes Clerk/
·To patient – for Out Laboratory
–Patient Department Technician and
·To emergency room Medical
to ward nurse- for in Technologist
house patient
As 1 day and 20
TOTAL
stated minutes
132
in the
bill
11. Maternal Care Services

Provide comprehensive maternal care program for pregnant and lactating
women.
Office or Division: All health facilities in Valenzuela

Who may avail: Pregnant women and lactating women who are residents of
Valenzuela
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Acquire queue card 1.Attend to client and None 5 minutes Midwife
number and wait to be check vital sign,
called blood pressure and
weight
1.1.Record the age of
gestation
1.2.Accomplish the 3 minutes Midwife
home- Based
maternity record card
Prepare a referral slip
for CBC & urinalysis
for the first visit
2. Undergo prenatal 2.Conduct None 15 minutes Midwife
examination and prenatal examination
administration of 2.1.Inform client
tetanus toxoid about the findings –
immunization Administer Tetanus
toxoid immunization
3.Undergo a brief 3.Inform client on the None 10 minutes Midwife
health education importance of proper
nutrition and
maternity care-
Advocate the
importance of
133
breastfeeding, basic
immunization and
complete tetanus
immunization
4.Claim free ferrous 4.Provide free ferrous None 3 minutes Midwife
sulfate with folic acid sulfate with folic acid
and prescription for to all pregnant clients
other pre-natal
multivitamins
4.1.Issue prescription
12. Issuance of Medical Certificate

Medical certificates are issued upon request of patients that are treated at the
medical clinic
Office or Division: Medical Clinic, Valenzuela City Hall Annex Building

Who may avail: Valenzuela city residents
For Teachers Laboratory facilities
·Complete Blood Count (CBC)
·Urinalysis
·Chest x-ray (CXR)
·Drug Test
·Neuropsychiatric test
For applicants of Driver’s License Laboratory facilities
·Drug Test
·Visual acuity test
For students
·Results of chest x-ray
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Proceed to the City 1.Inquire about the None 5 minutes Nurse/Midwife
Employee’s Clinic patient’s reason for City Employee’s
consultation Clinic (City
Health Medical
Clinic)
134
1.1.Obtain vital signs None 5 minutes Nurse/Midwife
of the patient, record City Employee’s
patient’s data on Clinic (City
treatment record Health Medical
chart Clinic)
1.2.Nurse/Midwife None 5 minutes Nurse/Midwife
shall accomplish City Employee’s
certificate form and Clinic (City
refer to the physician Health Medical
on duty Clinic)
2. Proceed to the 2.Review the None 10 minutes Physician on
Doctor’s room results/diagnostic duty
tests, assess and
examine client
Signs the medical
certificate form
3. Claim Medical 3.Release the None 5 minutes Physician on
Certificate Medical Certificate duty
13. Medical Consultation

Diagnose, treat illness and give appropriate medical services
Office or Division: Designated Barangay Health Centers in Valenzuela City

Who may avail: Valenzuela residents needing medical consultation and
assistance
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Acquire queue card 1.Interview client and None 10 minutes Nurse/Midwife
number and wait to be record patient’s data on duty
called on treatment record
chart
1.1.Record vital signs
135
1.2.Refer the patient
to the physician on
duty
2. Proceed to the 2.Take note of None 15 minutes Physician on
doctor’s room medical history, duty
conduct physical
examination, request
diagnostic procedure
if needed
2.1.Prescribe
appropriate
medicines and give
medical advice
Refer patient to
assigned personnel
for issuance of free
medicines (if
available)
3. If needs to be 3.Refer patient to None 5 minutes Physician on
hospitalized, proceed hospital of choice duty
to the hospital where and fill up referral
he/she is being form if hospitalization
referred is required
3.1. If hospitalized, 3.1.Record medical None Nurse/Midwife
provide accomplished findings of attending on duty
Return Slip to physician where
Barangay Health patient was admitted
Station filled up by for cross referencing
attending physician of purposes
hospital where
admitted
14. Medical Consultation for Employees

City Health Office diagnose, treat and provide appropriate medical services for
employees of the City Government of Valenzuela
Office or Division: City Employee’s Clinic

136
Who may avail: Employees of the City Government of Valenzuela and its
partner national office
Individual treatment record City Employee’s Clinic
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Proceed to the City 1.Nurse/Midwife shall None 5 minutes Nurse/Midwife
Employee’s Clinic ask the patient’s City Employee’s
reason for Clinic (City
consultation Health Medical
Clinic)
1.1.Nurse/Midwife None 10 minutes Nurse/Midwife
shall obtain vital City Employee’s
signs of the patient Clinic (City
record patient’s data Health Medical
on treatment record Clinic)
chart to be turned
over to the physician.
2. Proceed to 2.Examine and None 15 minutes Attending
physician’s room inform the patient of Physician
the diagnosis.
2.1.Issue laboratory None 15 minutes Attending
request and referrals Physician
if needed; or
appropriate
prescription
3. If needs to be 3.Refer patient to None 5 minutes Physician on
hospitalized, proceed hospital of choice duty
to the hospital where and fill up referral
he/she is being form if hospitalization
referred is required
3.1. If hospitalized, 3.1.Record medical None Nurse/Midwife
provide accomplished findings of attending on duty
Return Slip to physician where
Barangay Health patient was admitted
Station filled up by for cross referencing
attending physician of purposes
hospital where
admitted
137
15. Postpartum Care
Encompasses the management of the mother during the postpartum period.
Office or Division: All City Health Stations and Lying -In Clinics
Who may avail: Mothers after 24 hours of delivery
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Acquire queue card 1.Attend to and None 2 minutes Midwife on duty
number and wait to register client
be called
2. Undergo routine 2.Record the age of None 3 minutes Midwife on duty
assessment for the patient and past
postpartum women medical history
2.1.Assess gravidity, 3 minutes Midwife on duty
date of delivery
3. Undergo physical 3.Perform Physical None 10 minutes Midwife on duty
examination examination on the
client and inform the
client of findings
4. Receive findings 4. Inform the client of None 2 minutes Midwife on duty
and instructions of danger signs to
physician watch out for
4.1.Provide mother None 10 minutes Midwife on duty
health instruction on
proper nutrition and
postpartum care;
encourage to
breastfeed
5. Provision of ferrous 5.Give ferrous sulfate None 2 minutes Midwife on duty
sulfate and vitamin and Vitamin A
A 5.1.Inform the mother None 2 minutes Midwife on duty
of the next
consultation and date
138
16. Rabies Exposure Treatment
Administration of anti- rabies vaccine is done to patients who were properly
evaluated by the rabies control program coordinator with positive history of animal
bite (dog, cat, etc.)
Office or Division: Medical Clinic, Valenzuela City Health Annex Building

Animal Bite Centers (Malinta and GTDL 3S)
Who may avail: Referral for Rabies shot – history of animal bites
Referral forms Health facilities
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Proceed to the 1.Check the referral None 10 minutes Nurse/Midwife
Clinic from a physician to Employee’s
administer rabies Clinic (City
shot Health Medical
Clinic), Animal
1.1.History taking Bite Clinic
2. For indigents, 2.Check the referral None 10 minutes Nurse/Midwife
proceed to Step 4 form a physician to Employee’s
administer rabies Clinic (City
shot Health Medical
Clinic), Animal
Bite Clinic
2.1. Receive the 2.1.Issue order of None 10 minutes Nurse/Midwife
signed order of payment Employee’s
payment Clinic (City
Health Medical
Clinic), Animal
Bite Center
3. Pay the required 3.Process billing and PHP 10 minutes Cashier
fees payment 687
4. Submit VCHO 4.Check Original None 10 minutes Nurse/Midwife
referral Receipt/ referral Employee’s
Administer Rabies Clinic (City
shot Health Medical
Clinic), Animal
Bite Center
139
5. Submit the official 5.Check Original None 10 minutes Nurse/Midwife
receipt Receipt/ referral Employee’s
Administer Rabies Clinic (City
shot Health Medical
Clinic), Animal
Bite Center
5.1. Schedule for None 2 minutes Nurse/Midwife
next rabies shot Employee’s
Clinic (City
Health Medical
Clinic), Animal
Bite Center
PHP 1 hour and 2
TOTAL
687 minutes
16. Reproductive Health Service

An intensive health service that provide reproductive health examination for
mother of reproductive age with vaginal discharge, men having sex with men,
men having sex with women, especially for workers of the entertainment industry
as a requirement for the issuance of a work permit.
Office or Division: Social Hygiene Clinic – Valenzuela City Emergency Hospital

(VCEH)
Who may avail: Valenzuela residents, workers in night entertainment industry,
MSM
Individual treatment record / health card Health Annex / VCEH
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Fill up and submit 1.Provide client with None 3 minutes Laboratory
Health Card and application form Clerk/Medical
application form Technologist
2. Request for required 2. Interview of None 10 minutes Laboratory
service and present previous Clerk/Medical
existing Health Card examination, register Technologist
(for previous client) and issue order of
payment
140
3. Proceed to payment 3. Receive payment Initial 5 minutes Casher
window and pay the and issue official pay-
required fees receipt ment
(female
sex
worker)
PHP
110
Smear
PHP
60
RPR-
PHP
60
4. Present official 4. Usher to Medical None 15 minutes Nurse/Midwife
receipt Treatment room for ,Social Hygiene
instructions on Clinic
examination
procedures
4.1.Examine None 30 minutes Medical
collected specimen Technologist
4.2.Evaluate
laboratory results Physician in
Charge
For Client yielding negative result for STD/HIV
5. Claim Health Card 5. Issue results and None 15 minutes STD/HIV
Health Card Coordinator
Social Hygiene
MD
For Clients yielding positive result for STD/HIV
6. Claim free 6. Hold Health Card
medicines, undergo Social Hygiene
counseling and follow None 15 minutes MD, nurse
through check-up after coordinator
1 week
Initial
pay-
ment
(female
1 hour and 33
TOTAL sex
worker) minutes
PHP
110
Smear
141
PHP
60
RPR-
PHP
60
18. Review of Death Certificate

Upon presentation of properly completed / filled up death certificate the same is
reviewed and certified as contract.
Office or Division: City Public Cemetery Unit, City Hall, Ground floor Legislative
Building
Who may avail: Citizens of Valenzuela City
Properly filled up Death Certificate Funeral Service provider
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Proceed to the City 1.Check the portion None 3 minutes City public
Health Office City on the cause of death cemetery
Public Cemetery Unit signed by a physician Management
(CPCMU) Unit
1.1.Check for the 3 minutes
name and address of
the cemetery – if
none, check for the
availability of slot in
the public cemetery
and then refer
1.2.Review and sign None 2 minutes ACHO, MD on
Death Certificate duty
2. Ask for the signed 2.Issue order of 5 minutes City public
order of payment payment cemetery
Management
Unit
3. Proceed to cashier 3.Receive payment PHP 5 minutes Casher
to pay the required and issue official 200
fees receipt
142
4. Proceed to Local 4.Register and file None 5 minutes Local Civil
Civil Registrar for Death Certificate Registrar
registration of Death
Certificate
5. Return to Public 5.Get photocopy of None 2 minutes City public
Cemetery Unit Death Certificate cemetery
For issuance of either Management
burial permit, Unit
exhumation, transfer
and entrance permit
PHP
TOTAL 25 minutes
200
19. Issuance of Sanitary Permit to Operate

Conduct inspection and post audit of business establishments endorsed by
Business Permit and Licensing Office and compliance to the Code of Sanitation
(PD 856)
Office or Division: City Health Office -Sanitation Unit

Classification: Simple to Highly Technical
Type of Transaction: G2B, G2G
Who may avail: All business establishments within Valenzuela City with a
secured business permit
Mayors Permit (Current Year) BPLO
Health Certificate (Updated) City Health Annex Office
Chest X-Ray of employees (1 Year Validity) Hospital, Clinic and Laboratories
FDA: License to Operate Product Food and Drug Administration
Registration (Industrial
Establishment/Manufacturing/ if needed
Water Analysis: Micro Biological Physical/ Any Accredited Water Testing
Chemical (Water Station) Laboratories
Certificate of Water Potability (Water Station) Sanitation Unit
First Aider Training Certificate (Industrial Philippine Red Cross
Establishment/Manufacturing/ if needed)
DENR: Environmental Compliance Department of Environment and Natural
Certificate, Certificate of Non-Coverage Resources
Waste Water Discharge Permit (Industrial
Establishment/Manufacturing)
143
Pest Control Service Report (Food Licensed Pest Controller
Establishment/ if needed)
Pest Control Service Report (Food Licensed Pest Controller
Establishment/ if needed)
Basic Occupational Safety and Health (Bosh) Department of Labor and Employment
(Industrial Establishment/Manufacturing)
Pollution Control Officer Certificate (Industrial Department of Environment and Natural
Establishment/Manufacturing) Resources
PDEA Certificate (if needed) Philippine Drug Enforcement Agency
PNP-Anti Fencing (Junkshop) Philippine National Police
SCC DOE Department of Energy
Infectious Waste MOA Hazardous Waste Collector
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Renewal of 1.Issue new As 15 minutes BPLO
Business Permit with Business Permit stated personnel
the BPLO in the
BPLO
fees
1.1.Issue Temporary Sanitation Unit
Sanitary Permit personnel
2. BPLO sends List of 2.Schedule for None None SI Area
Establishment who Inspection Supervisor
renewed their
Business Permit
2.1. If with complete 2.1.Inspection of None 1 hour and 30 SI Area
documentary business minutes Supervisor /
requirements during establishments Sanitary
inspection inspectors
Issue Sanitary Permit 10 minutes
2.2. If without complete 2.2.Issue Sanitary 5 minutes

documentary Order No. 1 with 14
requirements during days period of
inspection compliance.
3. Submits complete 3.Issue Sanitary None 10 minutes Clerk / Encoder
documentary permit
requirements after
issuance of SO1
3.1. Non-compliant 3.1. Follow up 30 minutes
144
business inspection after 14 Sanitary
establishment after days Inspectors
issuance of SO1
3.2. Re-inspection
and issuance
Sanitary Order No. 2
with 7 days period of
compliance.
3.3. Submission of 3.3. Accept None 30 minutes Clerk / Encoder
complete documentary requirements and
requirements after check for
issuance of SO2 completeness
If complete-issue
Sanitary Permit
3.4. For Non-compliant 3.4. Endorse to 1 day Sanitary
business BPLO for appropriate inspector
establishments after action
issuance of SO2
1 day, 3 hours
TOTAL None and 10
minutes
145
HOUSING AND RESETTLEMENT OFFICE
146
1. Issuance of Electrical and Water Certification
Office or Division: Housing and Resettlement Office

Who may avail: Members of Informal Settlers Association (ISA)
Members certification from ISA signed by the
Association President
Barangay Clearance Barangay Hall
Updated ISA members from Securities and SEC / HLURB
Exchange Commission (SEC) or the Housing
and Land Use Regulatory Board Registration
(HLURB)
For SEC Registered:
Updated SEC Registration
History of the Association
Updated list of Officers and Minutes of
Elections
List of members
Financial report
List of accomplished, on-going and proposed
projects
Sketch of location of the association
For HLURB Registered:
Updated HLURB Registration
History of the Association
Updated list of Officers and Minutes of
Elections
List of members
Financial report
List of accomplished, on-going and proposed
projects
Memorandum of Agreement (MOA)
Copy of Title
147
Approved subdivision plan/proposed
subdivision plan
Profile of mobilizer (originator)
Sketch of location of the association
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit all 1.Conduct Preliminary None 1 day Staff from
requirements Interview Informal
1.1.Check name of Settlers Division
client from the master (ISD)
list
2. Claim signed order 2. Issue order of None 1 day
of payment payment
3. Pay the required 3. Accept payment PHP 1 day Cashier
fees 20
3.1. Issue official None
receipt
4. Present official 4.Record the details None 3 working days
receipt 4.1.Prepare the water
or electrical Staff from ISD
certification
4.2. Forward to the
office head for
signature/ approval
4.3. Sign and approve Office Head
the water or electrical
certification
4.4.Endorse to the
Releasing Officer
5.Receive the signed 5.Issue the approved None 3 working days
water or electrical water or electrical Staff from ISD
certification certification
6. Sign the logbook 6.Record and have None 15 minutes
the client sign in the
logbook
PHP 9 days and 15
TOTAL
20 minutes
148
2. Request of Data or Documents for Research Purposes

Who may avail: Students, Researchers, or any stakeholder
Letter of Request and Purpose of Research None
Flashdrive or CD as storage; and or
Email address for electronic sending
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit/ Present the 1. Endorse the client None 10 minutes Frontline
letter of request to the responsible Personnel
staff
2. Provide the data 2. Provide the None 3 working days Staff from
storage (Flashdrive or data/documents Responsible
CD) or provide the needed Division
email address
3 days and 10
TOTAL None
minutes
3. Request of Data or Documents for Projects Accomplishment Report

Who may avail: Government agencies
Letter of Request and Purpose of Research None
Flashdrive or CD as storage; and or
Email address for electronic sending
149
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit/ Present the 1.Endorse the client to None 10 minutes Frontline
letter of request the responsible staff Personnel
2. Provide the email 2.Provide the None 7 working days Staff from
address data/documents Responsible
needed Division
None 7 days and 10
TOTAL
minutes
4. Certification for People's Organization Accreditation

Who may avail: Homeowners Association
Updated Registration from HLURB or SEC SEC/ HLURB
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Present the updated 1.Endorse the client to None 10 minutes Frontline
registration from the responsible staff Personnel
HLURB or SEC
2. Fill out and submit 2. Provide the None 3 working days
the accomplished Organizational Profile
application form and and General
other requirements Information form Staff from
2.1. Check if all items Informal
have been duly Settlers Division
accomplished (ISD)
2.2. Prepare the
Certification
2.3. Forward to the
office head for
signature/approval
2.4. Sign and approve
the Certification Office Head
150
2.5. Endorse to the
responsible staff
3. Claim the 3. Provide the None 3 working days Staff from ISD
Certification certification
None 6 days and 10
TOTAL
minutes
151
LOCAL ECONOMIC AND INVESTMENT PROMOTION

OFFICE (LEIPO)
152
1. Business Matching
The Local Economic and Investment Promotions Office maintains databank on
general business information and livelihood activities.
Office or Division: Local Economic and Investment Promotions Office

Who may avail: Entrepreneurs, businessmen, livelihood groups, barangays, and
constituents of Valenzuela City.
Letter of Request original signed by the Trade Hall, 2nd floor, Valenzuela Trade
client. Center, City Hall Annex, McArthur
Highway, Malinta, Valenzuela City
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Fill-up and submit 1.Check the None 1 minute Frontline
the Assistance completeness of the Personnel of
Request Form (ARF) form LEIPO
1.1.Conduct 15 minutes
preliminary interview
1.2.Refer client to the
LEIPO Head for final
interview
2. Proceed to the 2.Conduct final None 10 minutes LEIPO Head
LEIPO Head Officer interview with client Officer
for final interview 2.1.Determine the
data needed by the
client
3. Sign the receiving 3.Writing down the 2 minutes Frontline
copy of the data name, date, and data Personnel of
requested requested by the LEIPO
client
2. Assistance and Government Linkaging

The Local Economic and Investment Promotions Office provide assistance to the
constituents, entrepreneurs and, business establishments in Valenzuela City
through pro-active market development, investment promotion activities, networking
relations with the government agencies and the private sector.
153
Office or Division: Local Economic and Investment Promotions Office
Who may avail: Entrepreneurs, businessmen, livelihood groups, barangays, and
constituents of Valenzuela City.
Letter of Request Requestee
Project proposal (optional)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Fill-up and submit 1.Check the None 1 minute Frontline
the Assistance completeness of the Personnel of
Request Form (ARF) form LEIPO
1.1. Conduct 15 minutes
1.2.Assessment of
letter of request and
livelihood proposal
2. Proceed to the 2.Find available None 30 days LEIPO Head
LEIPO Head Officer trainings offered by Officer
for final interview the NGAs
3. Wait for contact of 3.Forward the
approval proposal to the NGAs
for approval
4. Coordinate with 4.Determine and set LEIPO and
LEIPO for the schedule for training NGA
trainings 4.1.Conduct the
training
30 days, 16
TOTAL None
minutes
154
OFFICE OF SENIOR CITIZENS AFFAIRS (OSCA)
155
1. Application for Senior Citizen National Identification Card (OSCA
ID), Medicine and Purchase Booklets
Office or Division: Office of Senior Citizens Affairs

Who may avail: All residents of Valenzuela City with age (60) years old and
above;
It may also apply to senior citizens with “dual citizenship”
status with proof of their residency of at least six (6) months
in the Philippines and within Valenzuela City
1. (1) Copy of original/authentic birth Philippine Statistic Authority (PSA) main
certificate and (1) photocopy office and/or local office
Note: For those who are not natural-born

Filipinos, senior citizen shall present
proof of “dual citizenship” or
naturalization status with at least six (6)
months residency in the Philippines.
2. For those with no record of birth, Philippine Statistic Authority (PSA) main
supporting documents such as baptismal office and/or local office
certificate, marriage certificate and/or
Philippine passport shall be presented – Department of Foreign Affairs (DFA)
(1) original and (1) photocopy
3. Other proof that the applicant is a Government Offices
Filipino Citizen, at least sixty (60) years
of age and at least six (6) months
resident of Valenzuela City which shall
include but not be limited to the following
government-issued identification
documents: driver's license, voters
ID/certification, SSS/GSIS ID/UMID ID,
PRC card, postal ID –
4. Application Form (Revised form of Office of the Senior Citizen Affairs (OSCA)
2019) with 4 pieces of 1 x 1 picture Ground Floor, Legislative Building
5. Personal appearance of Applicant

Note: For those who are not capable of
personal appearance, authorization letter
156
shall be presented by the representative
of the senior citizen

1. Fill in the 1.1 Provide the None 5 minutes Frontline
required application form Personnel
information in the 1.2 Accept completed
application form application form.
and submit the 1.3 Check if
form along with application form has
the other been duly
requirements accomplished and if
requirements are
complete.
2. Prepare for 2.1 Conduct None 5 minutes Frontline
interview for preliminary interview Personnel
validation of
information Note:
Home visitation and
collateral interview
shall be conducted
under the following
circumstances:
a) If the applicant is a
transferee from other
city;
b) If the applicant is
62 years old and
above with incomplete
requirements;
c) If the applicant has
submitted
questionable
requirements or those
with suspicion of
being tampered;
d) If the applicant has
inconsistent/
conflicting accounts
upon preliminary
interview.
The results of the
157
home visitation shall
determine if the
applicant is eligible for
issuance of OSCA ID
and booklets.
2.2 Record the name

of the applicant in the
specified logbook
2.3 Transcribe the
name of the applicant
in the senior citizen
identification card,
medicine and
purchase booklets
3. Affix signature 3.1 Issue the OSCA None 5 minutes Frontline
on the records ID with medicine and Personnel
logbook and purchase booklets.
claim the OSCA 3.2 Give brief
ID with the orientation on then
medicine and privileges and benefits
purchase of senior citizens.
booklets
4. Double-check 4.1 Correct the errors None 5 minutes Frontline
the information identified by the Personnel
specified in the applicant and issue
OSCA ID and the revised
booklets and ID/booklets.
notify the 4.2 Encode new
frontline entries to OSCA
personnel of Database /
possible Valenzuela City
corrections Residence Information
System for updating of
senior citizen
Masterlist
2. Replacement of Lost Senior Citizen Identification Card (SCID)
Office or Division: Office of Senior Citizens Affairs

158
Who may avail: Senior citizen of Valenzuela with lost senior citizen
identification card (OSCA ID)
1. Two (2) photocopies of any of the Government Offices
following government-issued documents
with Valenzuela City address such as but
not limited to voter’s ID/certification,
SSS/GSIS/UMID ID, driver’s license,
PRC ID, Postal ID
1. Copy of the Affidavit of Loss Legal Office Second Floor Executive Building
1. Present the 1.1 Check the validity None 3 minutes Frontline
original and of the requirements Personnel
submit two (2) submitted
photocopies of 1.2 Provide the stub
any government- (request of affidavit of
issued IDs and loss) with the details
documents with of the applicant
Valenzuela City including their
address previous OSCA ID
number
1.3 Issue the stub to
the client.
2. File for 2.1 Provide None 1 hour Legal Office
affidavit of lost instructions to the Personnel
OSCA ID applicant the process
of filing of the affidavit
of lost ID from the
Legal Office situated
at the 2nd floor,
Executive Building
2.2 Make sure that the
applicant understand
the process. If the
applicant has physical
or mental disability,
instruct the applicant’s
representative to file
on his or her behalf.
3. Submit the 3.1 Check the None 3 minutes Frontline
original copy of information of the Personnel
affidavit of loss affidavit of loss fill in
the the information
159
issued by the needed
Legal Office 3.2 Prepare for the
replacement of the
OSCA ID
4. Affix signature 4.1 Issue the replaced None 3 minutes Frontline
on the logbook OSCA ID Personnel
and claim the 4.2 Update the OSCA
replaced OSCA database of the
ID alterations
1 hour and 9
TOTAL None
minutes
3. Filing of Senior Citizen Identification Card (OSCA ID) Change of

Name, Date of Birth and Change of Address or Mutilation
Office or Division: Office of Senior Citizen Affairs

Who may avail: Senior citizen of Valenzuela with declared discrepancy on their
names or date of birth; filing for change of address and other
forms of mutilation
1. Original copy of the Birth Certificate Philippine Statistics Authority (main or local
office)
2. Two (2) photocopies of any Government Offices
government-issued ID/documents with
Valenzuela city address (voter’s
I.D./certification, UMID ID, driver’s
license, postal ID)
3. Current Senior Citizen Identification Requestee
Card (OSCA ID)
4. Copy of the Affidavit of Discrepancy Legal Office, 2nd floor, Executive Building
1. Present the 1.1 Check the validity None 3 minutes Frontline
original and of the requirements Personnel
submit two (2) submitted and
photocopies of conduct brief interview
any government- to know the legitimacy
issued IDs and of the request
documents with
160
Valenzuela City 1.2 Provide the stub
address with (request of Affidavit of
correct personal Discrepancy)
information as 1.3 Issue the stub to
supporting the applicant.
documents.
Note:
For applicants requesting for change of surname in their OSCA ID due to change of
civil status, present copy of marriage certificate or CENOMAR
2. File for 2.1 Provide None 1 hour Assigned
Affidavit of instructions to the worker
Discrepancy applicant the process
of filing of the Affidavit
of Discrepancy from
the Legal Office
situated at the 2nd
floor, Executive
Building
2.2 Make sure that the
applicant understand
the process. If the
applicant has physical
or mental disability,
instruct the applicant’s
representative to file
on his or her behalf.
3. Submit the 3.1 Check the None 3 minutes Frontline
original copy of information of the Personnel
Affidavit of affidavit of
Discrepancy discrepancy fill in the
other information
necessary
3.2 Prepare for the
replacement of the
OSCA ID
4.Affix signature 4.1 Issue the replaced None 3 minutes Frontline
on the logbook OSCA ID Personnel
and claim the 4.2 Update the OSCA
replaced OSCA database of the
ID alterations
None 1 hour and 9
TOTAL
minutes
161
4. Application for Certification of Membership for Burial Assistance
Office or Division: Office of the Senior Citizens Affairs

Who may avail: Immediate family members or benefactors of deceased senior
citizen registered in OSCA-Valenzuela
1. 1 photocopy of Death Certificate of Philippine Statistics Authority (main or local
deceased senior Citizen with registry office)
number
2. Actual senior citizen Identification Card Requestee
(OSCA ID) of the deceased
3. Original copy and 1 photocopy of valid
identification card/document of the
claimant
1. Surrender 1.1 Accept and None 10 minutes OSCA
OSCA ID along validate requirements personnel
with the death 1.2 If requirements
certificate with submitted are
registry number complete, prepare the
and 1 photo copy certification of
of valid ID of membership for burial
claimant assistance
2. Claim and 2.1 Issue the None 3 minutes OSCA
receive certification for burial personnel
certification assistance
5. Certificate of Senior Citizen Membership or Non-Membership for any

Legal Purposes

Who may avail: All senior citizens with request of certification of senior citizen
membership
162
1. Request letter from any Government Government and Non-Government Agencies
Agencies or Non-Government Agencies
(NGO)
2. Senior Citizen Identification Card Office of the Senior Citizen Affairs
(OSCA ID)
3. Valid ID of representative and Requestee
authorization letter (if representative will
file for certification on behalf of the senior
citizen)
1. Present the 1.1 Accept and None 10 minutes OSCA
request letter, validate the personnel
along with the requirements
OSCA ID, valid 1.2 Prepare the
ID of certification for eligible
representative applicants
and authorization
letter
2. Claim and 2.1 Issue certification None 3 minutes OSCA
receive the to the applicant personnel
certification
6. Submission of Masterlist of Registered Senior Citizen per Barangay

Who may avail: Barangay Chairman
1. Request Letter Barangay Hall
2. Valid Identification Card Barangay Chairman
1. Present the 1.1 Accept and None 1 day OSCA
request letter, validate the personnel
along with the requirements
163
Valid ID of Brgy. 1.2 Prepare the Data
Chairman. 1.2 Sharing Agreement
Accept the Data 1.3 issue the Data
Sharing Sharing Agreement to
Agreement the client for Signature
of Brgy. Chairman
2. Return the 2. Accept the Data None 2 days Assigned Staff
Data Sharing Sharing Agreement
Agreement with and Bring to Legal
Signature of Office to Sign and
Barangay Notarize
Chairman
3. Claim and 3. Print the Registered None 10 minutes Assigned Staff
receive the Senior Citizens
Masterlist Masterlist of
together with the requested barangay.
Notarized Data 3.1 Issue the
Sharing Masterlist together
Agreement with the Notarized
Data Sharing
Agreement to the
client
3 days and 10
TOTAL None
minutes
7. Centenarian Program
Office or Division: Office of Senior Citizen

Who may avail: Registered Senior Citizens aged One Hundred years and
above and at least 2 years resident of this City
1. Birth Certificate Philippine Statistic Authority (PSA)
2. Senior Citizen ID Office of the Senior Citizens Affairs
3. Barangay Certification Barangay Hall
1. Present the 1. Check and verify None 2 minutes Assigned Staff
Original and the requirements
164
submit 2 1.2. Submit the None 5 minutes Assigned Staff
photocopies of requirements to
requirements Payroll office to
prepare the Payroll
and submit to
Accounting Dept.
3. Releasing of None Released Assigned Staff
stipend as per every October
Ordinance no. 300 of the year
every October of the
year
7. Application for Availing Social Pension Program for Indigent Senior

Citizens
Office or Division: Under DSWD-NCR

Who may avail: All indigent Valenzuela Senior Citizen age sixty (60) years old
and above
*indigent senior citizen, refers to any elderly who is frail, sickly
or with disability, and without pension or permanent source of
income, compensation or financial assistance from his/her
relatives to support his/her basic needs per R.A. 9994
1. One (1) photo copy of Senior Citizen Office of the Senior Citizens Affair (OSCA)
Identification Card (OSCA ID) Ground Floor, Legislative Building
2. Application Form for Social pension Office of the Senior Citizens Affair (OSCA)
program Ground Floor, Legislative Building
1. Submit one (1) 1.1 Introduce and None 5 minutes Interviewer,
photo copy of explain to the client OSCA
senior citizen the qualification and personnel
identification card procedure of how to
avail social pension
for indigent senior
citizens
1.2 Accept and
validate the
165
requirements
submitted
1.3 Prepare for
Interview
2. Answer the 2.1 Conduct intake None 5 minutes Interviewer,

questions and interview to client OSCA
details asked by using Social Pension personnel
the interviewer Application Form
2.2 Record the
applicant in daily
social pension
logbook
3. Wait for the 3.1 Conduct home None 20 days OSCA
scheduled home visitation for validation personnel
visitation and of socio-economic and
collateral overall status of the
investigation on applicant
the address
indicated in the
application form
20 days and
TOTAL None
10 minutes
166
VALENZUELA CITY PEOPLE’S PARK
167
1. Lending of Property
Office or Division: Property Division

Who may avail: All
Request letter with contact details SEC/ HLURB
FEES
CLIENT STEPS TO BE
PAID
1. Submit Letter of 1. Receive letter None 10 minutes Property
Request of request Personnel
Check the
availability
of the equipment
Endorse letter of
request to Head
for the approval
Reserve and
prepare the
equipment to
borrow.
2. Claim of equipment to 2. Gate pass and 10 minutes
borrow borrower's
agreement
will be issued.
2. Use of Facilities
Office or Division: Park Events Division

Type of Transaction: G2C, G2G
Who may avail: Clients, local and National Offices, NGO's, Private Sector
Request letter From the Requesting Party
168
FEES
CLIENT STEPS TO BE
PAID
1. Submit a request letter 1. Check the None 5 minutes Frontline
indicating the date, time availability of the Personnel Park
and the facility to be used facility Events Division
1.1. Book/reserve
if available on the
date requested
1.2. Prepare the

Permit and the
Rental Agreement
1.3. Issue Order

of Payment
2. Pay the rental fee 2. Issue Official See 30 minutes Cashier, City
Receipt below for Treasurer's
price list Office
3. Present the O.R to the 3. Sign the permit None 15 minutes Authorized
Park Events Personnel Signatory
Office, read, and sign the
Rental Agreement
4. Receive the Permit 4. Issue the None 5 Minutes Frontline Staff

Permit Desk 2
with attached
Rental Agreement
Note:
Amphitheater
Day rate time PHP 5,000 for the first three (3) hours, PHP 1,000 for every succeeding hour
Night time rate PHP 7,000 for the first three (3) hours, PHP 1,000 for every succeeding
hour
PHP 2,000 additional charges
For day time events that Goes beyond 6:00pm, PHP 2,000 cash bond
In case where the applicant fails to comply with the obligation, the money is forfeited in
favor of the City government of Valenzuela. Further, the cash bond is refundable if no
damage to government property is appraised.
169
PERSONS WITH DISABILITY OFFICE
170
1. Issuance of Persons with Disability Identification Cards
PDAO is tasked to issue a PWD ID to all qualified and confirmed Persons with
Disability with complete requirements.
Office or Division: Persons with Disability Affairs Office

Who may avail: Verified and Confirmed Persons with Disability
Medical Certificate (New and Renewal) Specialist / Hospital or Doctor of Client's
health condition
Certification on Disability (New and Barangay Health Center
Renewal)
Barangay Indigency for Persons with Barangay Hall
Disability Purpose
Government Issued ID, (New and Renewal) Commission on Election, Land
Voter's ID or Voter's Certificate, Unified Transportation Office, UMID-SSS or GSIS
Multi-Purpose Identification Card,
Birth Certificate for Minor Client and client Philippine Statistics Authority / Local Civil
with mental and learning disability with no Registry
government issued Identification card
(Photocopy) (New and Renewal)
School Identification Card for Minor Client Client's current school
(New and Renewal)
Government Issued ID of parent/guardian of Commission on Election, Land
minor client and mental client (New and Transportation Office, UMID-SSS or GSIS
Renewal)
FEES
CLIENT STEPS TO BE
PAID
1. Go to Persons with 1. Welcome the None 1 minute PDAO personnel
Disability Affairs Office Client
2. Get a queue number 2. Give queue None
at the front table number to the
client
3. Once the number 3. Get the queue None 1 minute
was called, sign in the number and give
Client Logbook the logbook to the
client for signing.
171
4. Submit the Required 4. Start processing None 5 minutes
Documents to the the request by
Assessor for initial verifying all
assessment. submitted
documents.
5. Assessment Proper - 5. Interview the None 20 minutes
the assessor will client using the 8
interview the client or pages assessment
client's immediate tool
family or guardian in
the event that the client
is not available
(bedridden or in the
hospital) or not capable
in answering questions
(mental disability,
learning disability.)
6. Give 2x2 ID picture 6. Take picture of None 2 minutes PDAO personnel
or prepare for picture the client for ID
taking purposes or
additional evidence
of the client’s
health condition.
7. Get a call slip from 7. Give call slip to None 1 minute PDAO personnel
the assessor, from the client
where the date of call
or schedule for ID
approval verification is
written.
8. Get a Report Card 8. Give report card None 1 minute
Survey to check the to the client
compliance of the
agency.
9. Wait for the 9. The PDAO OIC None 5 days PDAO personnel
scheduled date given to or the City Doctor and Head,
them. assigned to PDAO physician
will verify the
documents
submitted by the
client specially the
medical certificate,
Certification on
Disability should
be tally with the
assessment tool.
172
9.1. Encode and None 1 day PDAO personnel
PWD ID making.
10. Call Persons with 10. Answer the call None 5 minutes PDAO personnel
Disability Affairs Office and give the
on the scheduled date information to the
written in the slip, to client
verify approval, to know
further details or
requirements for the
approval such as but
not limited to additional
picture or additional
Identification Card.
11. Once the approval 11. Give the new None 5 minutes
was verified, the PWD ID, medicine
Persons with Disability booklet and
Identification Card will purchased booklet
claim in the Persons to the client or to
with Disability Affairs the authorized
Office every Monday representative,
and Thursday only. sign to the
12. Upon claiming the receiving logbook None
NEW Persons with
Disability Identification
Card, the client will
surrender the old PWD
ID
13. Authorization Letter None
/ Government Issued
Identification Card
mentioned above of the
client and bearer of the
letter are required in the
absence of the client.
None 6 days and 41
TOTAL
minutes
2. Issuance of Persons with Disability Identification Cards (No valid I.D.

presented)
PDAO is tasked to issue a PWD ID to all qualified and confirmed Persons with
Disability with complete requirements. However, the client with No Valid ID
presented to prove their residency, home visit will be applied.
173
Medical Certificate (New and Renewal) Specialist / Hospital or Doctor of Client's
health condition
Certification on Disability (New and Barangay Health Center
Renewal)
Barangay Indigency for Persons with Barangay Hall
Disability Purpose
Government Issued ID, (New and Renewal) Commission on Election, Land
Voter's ID or Voter's Certificate, Unified Transportation Office, UMID-SSS or GSIS
Multi-Purpose Identification Card,
Birth Certificate for Minor Client and client Philippine Statistics Authority / Local Civil
with mental and learning disability with no Registry
government issued Identification card
(Photocopy) (New and Renewal)
School Identification Card for Minor Client Client's current school
(New and Renewal)
Government Issued ID of parent/guardian of Commission on Election, Land
minor client and mental client (New and Transportation Office, UMID-SSS or GSIS
Renewal)
Homevisit is required for client who cannot Persons with Disability Affairs Office Staff
comply with the Government Issued will conduct Home visitation to verify the
Identification Card. residency
FEES
CLIENT STEPS TO BE
PAID
1. Go to Persons with 1. Welcome the None 1 minute PDAO personnel
Disability Affairs Office
Client
2. Get a queue number 2. Give queue None
at the front table number to the
client
3. Once the number 3. Get the queue None 1 minute
was called, sign in the number and give
Client Logbook the logbook to the
client for signing.
4. Submit the Required 4. Start processing None 5 minutes
Documents to the the request by
verifying all
174
Assessor for initial submitted
assessment. documents.
5. Assessment Proper - 5. Interview the None 20 minutes
the assessor will client using the 8
interview the client or pages assessment
client's immediate tool
family or guardian in
the event that the client
is not available
(bedridden or in the
hospital) or not capable
in answering questions
(mental disability,
learning disability.)
6. Give 2x2 ID picture 6. Take picture of None 2 minutes PDAO personnel
or prepare for picture the client for ID
taking purposes or
additional evidence
of the client’s
health condition.
7. Get a call slip from 7. Give call slip to None 1 minute PDAO personnel
the assessor, from the client
where the date of call
or schedule for ID
approval verification is
written.
8. Get a Report Card 8. Give report card None 1 minute
Survey to check the to the client
compliance of the
agency.
9. Wait for the 1. The PDAO OIC None 5 days PDAO personnel
scheduled date given to or the City Doctor and Head,
them. assigned to PDAO physician
will verify the
documents
submitted by the
client specially the
medical certificate,
Certification on
Disability should
be tally with the
assessment tool.
Home visit None 12 days PDAO personnel
175
2. Encode and None 1 day PDAO personnel
PWD ID making.
10. Once the approval None 5 minutes Any PDAO
was verified, the personnel can
Persons with Disability issue the
Identification Card will approved PWD
claim in the Persons ID
with Disability Affairs
Office every Monday
and Thursday only.
11. Upon claiming the None
NEW Persons with
Disability Identification
Card, the client will
surrender the old PWD
ID
12. Authorization Letter None
/ Government Issued
Identification Card
mentioned above of the
client and bearer of the
letter are required in the
absence of the client.
None 18 days and 36
TOTAL
minutes
3. Issuance of Persons with Disability Certificate of Cancellation or

Registration
PDAO is tasked to issue a PWD Certificate of Registration or Cancellation upon
PWDs request for any legal purpose it may serve.

Persons with Disability Identification Card Persons with Disability Affairs Office
176
FEES
CLIENT STEPS TO BE
PAID
1. Go directly to the 1. Interview the None 15 minutes PDAO personnel
Persons with Disability client
Affairs Office
2. Give the 2. Print the None
requirements to the requested
responsible person. In document
the absence of the 2.1. Sign by the None 1 day PDAO personnel
client, their immediate Signatories and Head,
family member with CSWDO Head
authorization will
transact
3. Return on the next 3. Issue the Any PDAO
working day for the requested personnel can
document to be document release the
released. document
None 1 day and 15
TOTAL
minutes
177
PUBLIC EMPLOYMENT AND SERVICE OFFICE (PESO)
178
1. Referral Letter
Provide employment assistance to jobseekers through counseling and referral.
Office or Division: PESO

Who may avail: Job Seekers, Students, Out-of-School Youth (OSY), Displaced
Workers and Returning Overseas Filipino Workers
Barangay Clearance, Police Clearance, NBI In the appropriate Govt. Agencies and
Clearance, SSS, Employment History, Private Office
Certificate of Previous Employment,
PhilHealth ID, Birth Certificate, Diploma, TOR
1 copy of 2x2 picture
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Present Barangay 1. Check validity of None 3 minutes PESO personnel
Clearance of documents
presented
2. Submit all 2. Provide 3 minutes PESO personnel
requirements and application form
register (SRS Form 1)
3.Fill up and submit 3. Evaluate the 10 minutes PESO personnel
SRS Form 1 authenticity of
requirements
(check the applicants
height, weight, tattoo,
ear pierce, colored
hair, and other basic
standard qualification
set-forth by the
employer)
4. Proceed to waiting 4. Job matching and 20 minutes PESO personnel
lounge and prepare for interview, if
an interview necessary
5. Claim the referral 5. Prepare the 3 minutes PESO personnel
letter referral letter
6. Prepare for dispatch 6. Dispatch client 3 minutes PESO personnel
179
2. Accreditation of Direct Private Companies
Labor market information through solicitation of job vacancies

Type of Transaction: G2B
Who may avail: Private companies/employer
Company Profile, Bus. Permit/ License/ SEC Appropriate Government Agency
Registration
List of Job Vacancies Company
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Signify outsourcing 1. Accommodate None 5 minutes PESO personnel
of manpower supply prospective employer
through phone, e-mail, by phone, fax, e-mail
telefax and personal and personal visit
visit
2. Submit all 2. Authenticate the 10 minutes PESO personnel
requirements requirements
Post manpower
requirements and
screen qualified
applicants invited for
recruitment
activities
3. Accreditation of Private Recruitment Agencies/Contracting and

Subcontracting Companies
Accreditation of Local Recruitment Agencies

Type of Transaction G2B
Who may avail: Local Recruitment Agency/Contractors
180
Company Profile, Bus. Permit/License/SEC Appropriate Government Agency
Registration
PRPA, D.O. 174, List of Job Vacancies, No Company
Pending Case, Certification of Mandatory
Benefits
Letter of Intent Company
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Letter of Intent 1.Authenticate the None 3 days PESO personnel
through e-mail, requirements
personal visit with Post manpower
complete requirements and
requirements screen qualified
applicants
Dispatch
Applicants
TOTAL None 3 days
181
VALENZUELA CITY COMMAND CENTER (VCC3)
182
1. Request to View or Access Closed-Circuit Television (CCTV)
Footages
The Valenzuela City Command and Coordinating Center (VCC3) provides access
to requesting parties to view primary copy of the closed-circuit television footages
upon completion of all the requirements and accompanied by person-in-authority.
Note: Process of footage review, data merge and file transfer is highly dependent
on the number of cameras and incident runtime.
Office or Division: Valenzuela City Command Control and

Communication Center
Who may avail: Valenzuela City Chief of Police, Head of Office -
Public Information Office, City Heads, Judge and
Justice Court, Individual
At least one (1) valid Identification Individual
Individual written request Individual
Blotter or Booking request Barangay Hall, Police Community
Precinct or Valenzuela City Police Station
Approved letter of request from any of the 1. Mayor's Office, Office of the City
following: Councilors, Public Information Office
1. Local Chief Executive 2. Valenzuela City Police Station,
2. Head of Law Enforcement Agency Barangay Hall
3. Judge, Justice Court 3. Regional Trial Court, Public Attorney's
Office and other Private Law Firm
Person-in-Authority or as endorsed officially 1. Valenzuela City Police Station
below: 2. Valenzuela City Hall, 3rd Floor
1. Chief of Police, Valenzuela City Police Legislative Building
Station-Crime Investigation / Insurance 3. Traffic Management Division, City
Claims Social Welfare Division
2.Head, Public Information Office-Media
Release/Broadcast Material
3.City Heads-Management Reviews and
Training Tools
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit written 1. Receive request for None 10 minutes Duty Reviewing
request and valid evaluation. Officer / Duty
Identification 1.1. Conduct initial Shift Supervisor
183
interview and briefing
on the closed-circuit
television (CCTV)
review process.
1.2. Assist the
requestor in filing up
the request form.
2. Fill up and submit 2. Receive and check None 10 minutes Duty Reviewing
accomplished viewing form for Officer / Duty
closed-circuit completeness of Shift Supervisor
television (CCTV) requirements.
footage request for 2.1. Verify and
viewing form along determine the
with other requested incident
requirements. details according to
time, date and location.
2.2. Validate the
availability of footages
for retention, preset,
proximity/coverage,
outages and
unserviceability.
3. Proceed to 3. Prepare and ensure None 1 day Duty Reviewing
designated viewing the viewing facility and Officer / Duty
room. materials. Shift Supervisor
3.1. Determine if it is
periodic observation,
alerted incident or live
coverage.
3.2. Conduct runtime
as indicated.
3.4. Provide claim
copy.
None 1 day and 20
TOTAL
minutes
2. Securing Closed-Circuit Television Footages

The Valenzuela City Command and Coordinating Center (VCC3) provides a
certified working copy of the closed-circuit television footage approved by City
Mayor.
Note: Process of footage review, data merge and file transfer are highly dependent
on the number of cameras and incident runtime.
184
Office or Division: Valenzuela City Command Control and Communication
Center
Who may avail: Valenzuela City Chief of Police, Head of Office - Public
Information Office, City Heads, Judge and Justice Court,
Individual
At least one (1) valid Identification Individual
Individual written request Individual
Blotter or Booking request Barangay Hall, Police Community
Precinct or Valenzuela City Police Station
Approved letter of request from any of the 1. Mayor's Office, Office of the City
following: Councilors, Public Information Office
1. Local Chief Executive 2. Valenzuela City Police Station,
2. Head of Law Enforcement Agency Barangay Hall
3. Judge, Justice Court 3. Regional Trial Court, Public Attorney's
Office and other Private Law Firm
Person-in-Authority or as endorsed officially 1. Valenzuela City Police Station
below: 2. Valenzuela City Hall, 3rd Floor
1. Chief of Police, Valenzuela City Police Legislative Building
Station-Crime Investigation / Insurance 3. Traffic Management Division, City
Claims Social Welfare Division
2.Head, Public Information Office-Media
Release/Broadcast Material
3.City Heads-Management Reviews and
Training Tools
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit written 1.1. Receive request None 10 minutes Duty Reviewing
request and valid for evaluation. Officer /
Identification 1.2. Conduct initial Duty Shift
interview and briefing Supervisor
on the closed-circuit
television (CCTV)
review process.
1.3. Assist the
requestor in filing up
the request form.
2. Fill up and submit 2. Receive and check None 10 minutes Duty Reviewing
accomplished viewing form for Officer /
185
closed-circuit completeness of Duty Shift
television (CCTV) requirements. Supervisor
footage request for 2.1. Verify and
viewing form along determine the
with other requested incident
requirements. details according to
time, date and location.
2.2. Validate the
availability of footages
for retention, preset,
proximity/coverage,
outages and
unserviceability.
3. Proceed to 3. Prepare and ensure None 1 day Duty Reviewing
designated viewing the viewing facility and Officer /
room. materials. Duty Shift
3.1. Determine if it is Supervisor
periodic observation,
alerted incident or live
coverage.
3.2. Conduct runtime
as indicated.
Provide claim copy.
4. Receive the 4. Prepare release of None 2 days Duty Reviewing
footage release. closed-circuit television Officer
(CCTV) access file for
Mayor's approval thru
admin records section.
4.1. Release of
working copy in digital
versatile disc (DVD)
form.
None 3 days and 20
TOTAL
minutes
186
VALENZUELA CITY DISASTER RISK REDUCTION AND

MANAGEMENT OFFICE (VCDRRMO)
187
1. Emergency Medical Services
Provision of pre-hospital treatment in emergency medical cases and vehicular
accident assistance to Valenzuelanos (residence to hospital, incident site to
hospital)
Office or Division: VCDRRMO / Operations and Warning Division

Who may avail: Residents of Valenzuela
Any valid I.D. Individual
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Make a phone or 1. Receive the None 5 minutes VCDRRMO
radio call or personal phone or radio call personnel
request or the
personal request
1.1. Assess if nature
of request can be
granted
If verified: Dispatch 10 minutes
an ambulance
If no unit is readily
available for
dispatch:
1.2. Coordinate with
the Barangay
officials or Philippine
Red Cross-
Valenzuela Chapter
2. Once coordinated 10 minutes VCDRRMO
provide feedback to personnel
requesting party
3. Upon Arrival at 2 minutes Team Leader
the Scene of
Accident:
3.1. Assess the
scene of incident
188
3.2. Assess the 10 minutes Treatment
patient Officer
3.3. Provide pre-
hospital treatment
3.4. Accomplish pre-
hospital treatment
form for
signature of the
receiving doctor
4. Endorse patient 30 minutes
to the receiving
doctor
None 1 hour and 7
TOTAL
minutes
2. Disaster Preparedness Trainings and Seminars

Provision of different trainings related to disaster preparedness to different sectors
of the community
Office or Division: VCDRRMO /Training Division

Letter of request Individual
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit letter of 1. Receive the letter None 10 minutes VCDRRMO
request with contact of request personnel
number 1.1. Interview the 3 days
requesting party for
further details
of the required
training
1.2. Provide training
design to the
requesting party
189
If training design is 14 days
approved:
2. Endorse training
proposal and
budgetary
requirements to the
Office of the Mayor
for approval
None 17 days and

TOTAL
10 minutes
3. Search and Rescue Assistance

The VCDRRMO provides rescue assistance to cases of collapsed structure
incident, high angle rescue, confined space rescue to victims of industrial accidents
and drowning incidents in Valenzuela City
Office or Division: VCDRRMO / Search and Rescue Assistance

Phone calls or radio call or Personal request
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Make a phone or 1. Receive the None 5 minutes VCDRRMO
radio call or personal phone or radio call personnel
request or personal
request
1.1. Assess if nature
of request can be
granted
If Approved: 10 minutes
1.2. Dispatch a
rescue team
190
If Assistance 10 minutes
needed is not within
the unit's capacity:
1.3. Coordinate with
Philippine Coast
Guard for drowning
incidents and/or
other appropriate
agencies
2. Upon Arrival at None 2 minutes Team Leader
the Scene of
Incident:
2.1. Assess the
scene of incident
3. Request for None 30 minutes VCDRRMO
additional search personnel
and rescue
equipment
and tools if needed
3.1. Conduct
search/rescue
operation
3.2. Provide pre-
hospital treatment
3.4. Accomplish pre-
hospital treatment
form for signature of
the receiving doctor
4. Endorse patient None 30 minutes
to the receiving
doctor
None 1 hour and 27
TOTAL
minutes
191
VETERINARY SERVICES OFFICE
192
1. Adoption of Impounded Animals
Application to adopt unredeemed impounded animals (City Ordinance No. 131
Series of 2014) "Anti Rabies Ordinance in the City of Valenzuela" - Sec. VII - No.
5. Impounded pets / animals not claimed after 3 days shall be place for adoption
to qualified persons, with the assistance of an animal welfare NGO, when feasible,
or otherwise disposed of in any manner authorized, subject to the pertinent
provisions of the Republic Act. 8485, otherwise known as the "Animal Welfare Act
of 1998".
Office or Division: City Veterinary Services Office

Who may avail: All
Any valid I.D None
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Fill up and submit 1. Evaluation None 10 minutes Veterinary
accomplished adoption of Application (Monday to Services
form and present valid ID and Approval Friday) personnel
15 minutes Veterinary
Services
personnel
2.. Process of Dog 2. Issuance of PHP 50 5 minutes Veterinary
license payment Order of adoption (Monday- Services
Payment fee Friday) personnel
3. Claim adopted animal 3. Vaccinate None 10 minutes Veterinary
dog against (Monday to Services
Rabies and Friday) personnel
Release dog /
animal to the
new owner
upon
submission of
Official
Receipt
TOTAL PHP 50 40 minutes
193
2. Mass Anti-Rabies Vaccination
A service providing mass anti rabies vaccination in all barangays. Republic Act
9482 or the "Anti-Rabies Act of 2007" - Section VII. It is the responsibility of the
local government unit to ensure that all dogs are properly immunized registered;
and issue a corresponding dog tag for every immunized and registered dog.

None None
CLIENT STEPS
1. Submit letter of request 1. Receive None 10 minutes Veterinary
for mass anti-rabies letter of (Monday to Services
vaccination to the Office request Friday) personnel
of the City Mayor 1.1. Check for
availability of
requested
date
2. Receive notice for 2. Approve None 5 minutes Veterinary
confirmation of activity and schedule (Monday to Services
mass anti- Friday) personnel
rabies
vaccination
2.1. Contact None 10 minutes Veterinary
client for (Monday to Services
confirmation Friday) personnel
of request or
rescheduling
in case of
non-
availability of
date
requested
3. Prepare site and 3. Conduct None 4 hours Veterinary
coordinate activity mass anti- Services
rabies personnel
vaccination
194
4 hours and
TOTAL
25 minutes
3. Animal Vaccination
A service provided to the residents of Valenzuela City to intensify efforts towards
animal disease prevention. RA 9482, "Anti-Rabies Act of 2007 " - Section ll. Policy
of the state to protect and promote the right to health of the people. Control /
prevention of the spread and eventually eradication of animal rabies shall be
provided and the need for responsible pet ownership be established.

Any valid I.D None
CLIENT STEPS
1. Proceed to the City 1.Check and None 15 minutes Veterinary
Pound Office or evaluate (Monday to Services
vaccination site with dog / health status Friday) personnel
animal of dog /
animal
1.1. Register,
record and file
2.Process payment for 2. Issuance Dog Lice 5 minutes Veterinary
dog license fee Order of Fee PHP 50 (Monday to Services
Payment Friday) personnel
3. Prepare animal for 3. Vaccinate None 5 minutes Veterinary
vaccination dog / animal (Monday to Services
Friday) personnel
4. Claim Vaccination 4. Issue None 3 minutes Veterinary
Certificate vaccination (Monday to Services
certificate Friday) personnel
4.1. Release
animal
4.2. Advice
client of post
vaccination
195
care of dog /
animal
4. Application for Butcher's and Meat Handler's Identification Card

A process of issuing identification card to butchers working in slaughterhouses in
the City of Valenzuela for data base keeping and monitoring (City Ordinance No.
93-94 series of 1993) - Section III Chapter 2 Those engaged in the profession /
occupation such as butchers, meat handlers should pay a yearly license fee.

Who may avail: All
Police Clearance Police Clearance Unit
Health Card City Health Department
1x1 I.D picture/2 pcs. None
CLIENT STEPS
1. Fill up and submit 1.Check None 15 minutes Veterinary
accomplished butcher completeness (Monday to Services
and meat handler's form of form and Friday) personnel
together with other requirements
requirements 1.1. Prepare
Butcher or
Meat
Handler's
Card
2. Process payment of 2. Issuance of Butcher's/ 10 minutes Veterinary
Butchers and Meat Order of Meat (Monday to Services
Handler's license Payment Handler's Friday) personnel
License Fee
PHP 50
3. Claim Identification 3. Issue None 3 minutes Veterinary
Card butcher / meat (Monday to Services
handler's Friday) personnel
identification
card
196
5. Stray Animal Collection
A service provided to collect stray animals in 33 barangays of the City (City
Ordinance No. 131 Series of 2014) "Anti Rabies Ordinance in the City of
Valenzuela" Sec. VII - No. 1. Stray animal collection shall be undertaken by the
Animal Control Unit of the City Veterinary Services Office. Stray animals shall be
collected and impounded in Valenzuela City Pound.

None None
CLIENT STEPS
1. Request for stray 1. Interview None 10 minutes Veterinary
animal collection through client (Monday to Services
letter mail, email, or 1.1. Ask for Friday) personnel
telephone location and
other
specifications
1.2. Check None 10 minutes Veterinary
Available (Monday to Services
roving team Friday) personnel
and inform
them of the
site of
requested
stray animal
collection
2. Receive call / notice for 2. Advise None 5 minutes Veterinary
confirmation client for the (Monday to Services
schedule of Friday) personnel
collection
5. Redemption of Impounded Animals

An application filed by owners to redeem impounded animals (City Ordinance No.
131 Series of 2014) "Anti Rabies Ordinance in the City of Valenzuela" Sec. VII -
Owners of the impounded animals may redeem their pets within three (3) days at
197
the Valenzuela City Pound upon presentation of the registration / rabies
vaccination certificate and payment of the following fees to the City Government
of Valenzuela.

Any valid I.D None
CLIENT STEPS
1. Present valid ID and fill 1. Check ID / None 10 minutes Veterinary
up animal description provide (Monday to Services
form animal Friday) personnel
description
form
1.1. Direct
Client to
pound area
2. Present animal 2. Receive None 10 minutes Veterinary
description form form (Monday to Services
2.1. Verify if Friday) personnel
the animal is
present at the
Kennel
Record and
Register
Animal
3.Proceed to City 3. Record and None 30 minutes Veterinary
Veterinary Services process (Monday to Services
Office for redemption redemption Friday) personnel
procedures papers
4. Pay the required fees / 4. Issuance of Dog fee: 5 minutes Veterinary
charges Order of PHP 50 (Monday to Services
Payment Impounding Friday) personnel
4.1. Proceed to fee: Treasurer’s
Treasurer's Office for Small personnel
payment animal
PHP 500
198
Large
animal
PHP 1,000
Care
fee/per day:
PHP 200
5. Proceed to City Pound 5. Receive None 10 minutes Veterinary
to claim the animal redemption (Monday to Services
documents Friday) personnel
and Official
Receipt copy
and release
the animal
Dog fee: 1 hour and 5
PHP 50 minutes
Impounding
fee:
Small
animal
TOTAL PHP 500
Large
animal
PHP 1,000
Care
fee/per day:
PHP 200
199
WORKER’S AFFAIRS OFFICE (WAO)
200
1. Legal Query and Counseling Assistance for Labor Issues and
Concerns
Provides legal counseling to the worker's and employees sectors on labor issues
and concerns raised.
Office or Division: Worker's Affairs Office (WAO)

Who may avail: Private Employees working and Private Employers operating in
Valenzuela City
Any Valid ID Concerned Company or Concerned
Government Agency
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Fill up and submit 1. Evaluate the None 10 minutes Frontline
Complaint Form complaint/s and Personnel
provide advice or legal
counseling.
1.1. Note: For simple

complaints call the
respondent for
possible settlement
1.2. For complex None 15 minutes Frontline
complaints: Schedule Personnel
Conciliation-Mediation
conference
2. Labor - Management Education and Training Seminars

The Worker's Affairs Office (WAO) offers free education and training seminars on
various topics that include labor standards, health, safety and welfare benefits
productivity, labor relations and other courses to both the workers' and employers'
sectors in Valenzuela City

201
Who may avail: Private Employees working and Private Employers operating in
Valenzuela City
Government Agency
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Fill up and 1. Evaluate the duly None 8 minutes Frontline
submit Enrolment accomplished form and Personnel
Form interview the enrollee.
2. Get Schedule of 2. Provide Schedule of None 2 minutes Frontline
the seminar/s the Seminars Personnel
3. Referral or Recommendation to PESO and Private Companies for

Regular Job Employment
Recommend applicants to the Public Employment Service Office (PESO) and
Private Companies for employment

Who may avail: Unemployed Residents of Valenzuela City
Government Agency
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Request for 1. Fill up referral/ None 10 minutes Frontline
referral/recommend recommendation letter Personnel
action letter endorsing the client to
PESO or concerned
Private Company
2. Proceed to 2. Accompany the client None 10 minutes Frontline
PESO or Private to PESO Personnel
Company or
202
2.1. Sketch the address
of the concerned
company
203
PLANNING AND ENGINEERING OFFICES
CITY ENVIRONMENT AND NATURAL RESOURCES

OFFICE
204
1. Company Compliance
Inspection and Validation of Companies
Office or Division: City Environment and Natural Resources Office

Who may avail: None
None None
FEES
CLIENT STEPS TO BE
PAID
None 1. Inspection/ None 20 days CENRO
Evaluation Inspectors
TOTAL None 20 days
2. Community Complaints
Validation and Verification of Complaints
Office or Division: City Environment and Natural Resources Office

Who may avail: Community
None None
FEES
CLIENT STEPS TO BE
PAID
1. File Complaint or 1. Verify/ None 20 days CENRO
Petition Letter Validate the Inspectors
Complaint
TOTAL None 20 days
205
ENGINEERING OFFICE
206
1. Request for Repair and Maintenance of Public Property
Office or Division: City Engineering Office

Type of Transaction: G2C / G2G
Who may avail: Residents of Valenzuela City / Barangays
Request letter Requestee
FEES
CLIENT STEPS TO BE
PAID
1. Residents, schools 1.Assessment on 1 day
and barangays may the site and
request for repair of location
public property. 1.1.Request for 2 hours
materials / PR Engineering Office
None
1.2.Wait for the 2 days personnel, Head
delivery of the
materials
1.3. 15 days
Implementation
18 days and 2
TOTAL None
hours
Note: Processing time may depend on availability of supplier stocks.
2. Request for Demolition on Public Roads

Who may avail: Residents of Valenzuela City / Barangays / Government Agency
Executive Order Issued by Government Agency
FEES
CLIENT STEPS TO BE
PAID
207
1. Residents and 1. Assessment on 1 day
barangays may request the site and
for demolition provided location
that it is built on public 1.2. Request for 2 hours
lands. materials / PR Engineering Office
None
1.3. Wait for the 2 days personnel, Head
delivery of
materials
1.4. 15 days
Implementation
18 days and 2
TOTAL None
hours
Note: Processing time may depend on availability of supplier stocks.
3. Securing an Excavation Permit

Photocopy of the title Lot owner
Request for excavation Maynilad
Barangay clearance Barangay Hall
Application form Engineering Office
FEES
CLIENT STEPS TO BE
PAID
1. Upon completion of 1. Assessment
documents, fill up the of fees
application form from
the Engineering Office.
PHP Engineering Office
1,250 30 minutes personnel, Cashier,
2.Pay for the fees per sqm Head
3. Claim Excavation 2. Issue
Permit Excavation
Permit
208
4. Preparation of Work Program (Schools Buildings, Government
Buildings, Facilities, Roads, Drainages and Special Projects)

Request for improvements Requestee
FEES
CLIENT STEPS TO BE
PAID
1. Residents may 1. Assessment 1 day
request for repair in of the site and
their barangay provided location
that it is a public 1.1. Conduct 2 days
property. survey
Engineering Office
1.2. Preparation None 5 days
personnel, Head
of work program
1.3. Drafting of 4 days
plan
1.3. Schedule 1 day
bidding
TOTAL None 13 days
209
CITY PLANNING AND DEVELOPMENT OFFICE
210
1. Request for Planning Documents for Research Purposes
Office or Division: City Planning and Development Office

Who may avail: Students, Researchers, or any stakeholder
1. Letter of intent or Purpose of Research Individual
(in compliance to the Privacy Data Act, in
case of sensitive data);
2. Flashdrive or CD as storage; and or
3. Email address for electronic sending
FEES
CLIENT STEPS TO BE
PAID
1. State purpose of 1. Endorse the None 5 minutes Technical Staff of
research or present client to the the City Planning &
Letter of Intent responsible Development
person Office
2. Provide own data 2. Provide the None 10 minutes CPDO staff
storage device such as information/data
flashdrive or CD for needed
saving requested
documents and or
provide and email
address
3. Log in the record 3. Provide the None 5 minutes CPDO staff
book and leave valid ID necessary Borrowed
if documents need to be document documents
taken out the office to must be
copy (Valid ID can be returned right
redeemed upon return after copying
of borrowed document)
TOTAL 20 minutes
211
2. Application on Local Zoning Board on Appeals
Evaluation procedure on Local Zoning Board and Appeals
Office or Division: City Planning and Development Office

Classification: Government to Business
Type of Transaction: Highly Technical Application
Who may avail: Business Owner whose application was denied by the Zoning
Office
Letter of Appeal Personal letter
Decision on Zoning/Evaluation/Site City Zoning Office

Investigation Report from City Zoning Office
Transfer Certificate of Title (TCT)/ Tax Office of the Registry of Deeds / City
Declaration (TD)/ Evidence of ownership of the Assessor's Office
property
Lot Plan / Tech Description of the Property Private practitioner
signed and sealed by a Geodetic Engineer
For Building Const: 2 sets of Architecttural Private practitioner
Plans 9Site Development Plan, Floor Plasn,
Elevations and Sections) signed ans sealed by
an Architect or Civil Engineer and Owner
Copy of Drainage Impact Statement for Major Private practitioner
Development/ Flood Prone Area
Copy of Traffic Impact Statement for Traffic Private practitioner
Generating Development
Copy of Initial Environment Examination duly Department of Environment and Natural
Certified by a Licensed Environmental Planner Resources
and according to the format specified by the
DENR
Fencing Plan and or Parking Layout Private practitioner
Rainwater Catchment Private practitioner
Project Sign
Notarized Affidavit of No Objection from Adjacent property owners
Adjacent Property Owners
Notarized Affidavit of No Objection from Home Owners Association
Subdivision Homeowners Association (if
applicable)
Barangay Clearance Barangay
212
CLIENT AGENCY FEES TO PERSON
PROCESSING TIME
STEPS ACTIONS BE PAID RESPONSIBLE
1. Submit Received the letter Residential 7 days Ms. Cecilia
letter of of Appeal from 1st filing fee Simon L.
Appeal on the clientele 1.1 Php. 3, Baeverfjord
LZBA Checked the 000.00
secretariat requirements Residential
thru CPDO submitted by the 2nd filing
1.1 clientele 1.2 fee Php. 5,
Submission of Prepare the Letter 000.00
complete of response and Residential
requirements order of payment 3rd filing
1.3 Evaluation of fee Php.
applicants appeal 10, 000.00
to LZBA for an Commercial
exception/variance 1st filing fee
Php. 20,
000.00
Commercial
2nd filing
fee Php.
40, 000.00
Commercial
3rd filing
fee Php.
60, 000.00
Industrial
1st Filing
Fee Php.
50,000.00
Industrial
2nd Filing
Fee Php.
100,000.00
Industrial
3rd Filing
Fee Php.
150,000.00
TOTAL 7 days
213
OFFICE OF THE BUILDING OFFICIAL
214
1. Issuance of Building Permit
A permit is required before construction work or operation can commence setting
the acceptable levels of safety for construction in compliance with the National
Building Code of the Philippines.
Office or Division: Office of the Building Official (OBO)

Who may avail: All
- Four (4) copies of properly filled up & Office of the Building Official (OBO)
notarized Unified Application Form for
Building Permit, Locational Clearance and
Fire Safety Evaluation Clearance
- Additional requirements for Locational Concerned Offices or Private Professionals
Clearance:
 Submit Certificate of Height Clearance
from Civil Aviation Authority of the
Philippines for Tall Structure
 Submit clearance from Property
Manager/Administrator of Homeowners
Association if project is located in existing
subdivision, condominium or PUD
 Submit Permit from National Water
Resources Board if project has
Groundwater Extraction (not included on
the list)
 Submit Drainage Impact Statement if
project is a Major development
 Submit Socio-Economic Impact
Statement if project has a Large
Employment
 Submit Initial Environmental
Examination (IEE)duly certified by a
licensed Environmental planner and
according to the format specified by the
DENR for Industrial facilities
 Submit Water Management Plan if
project is a Heavy water-using Facility
 Submit Historic Site/Facility
Development Statement if project is a
Historic Site or with Historic Facility
215
 Submit Traffic Impact Statement if
project is a potential Traffic Generating
Development
 Submit Notarized Certificate of No
Objection from affected neighbours if
project has Firewall/Abutment on any side
of the property (not included on the list)
 Submit Line and Grade Clearance from
the City Engineer’s Office if the project is
affected by road widening and
construction
 Submit Waterways Clearance from City
Flood Control Division if the project is
adjacent to or with waterways
 Submit Flood Protection Elevation
Certification from City Flood Control
Division if the project is within Flood
Overlay Zone
 Submit soil test regarding soil and
related conditions if the project is within
the Liquefaction Overlay Zone
- One (1) copy of certified true copy and Registry of Deeds, Private Professionals,
Three(3) photocopies of Original Department of Labor and Employment
Certificate of Title (OCT) / Transfer (DOLE)
Certificate of Title (TCT); if applicant is a
lessee, submit Contract of Lease; If
OCT/TCT is not in the name of the
applicant, submit Deed of Absolute Sale.
- Special Power of Attorney (SPA) or
Secretary’s Certificate if the applicant is a
Corporation (4 copies: One (1) original and
three (3) photocopies)
- Four (4) sets of Building/Survey Plans,
Design plans and other documents, signed
and sealed by the concerned Design
Professionals, as follows: (20”x30”)
 Architectural Documents (including
Materials and Technical Specifications and
Gen. Conditions)
 Civil/Structural Documents (including
Soil Test and Structural Design Analysis, if
applicable)
 Electrical Documents
 Mechanical Documents
 Sanitary Documents
216
 Plumbing Documents
 Electronics Documents
 Geodetic Documents (including Lot Plan
with technical description and Vicinity Map
covering 2km radius)
 Fire Protection Plan (if applicable)
- Four (4) clear photocopies of Valid
Professional Licences (PRC I.D.) and
Professional Tax Receipts (PTR) of all
involved professionals
- Four copies of notarized estimated Total
construction cost/Value of the building or
structure to be constructed as declared by
the owner
- One (1) copy of the project’s
Construction Safety and Health Program
stamped received by DOLE regional or
district office; Three (3) photocopies of the
stamped CSHP cover page.
- One (1) Construction Logbook
- Affidavit of Undertaking (for documents
to be submitted 30 days after the issuance
of permits) as deemed necessary
NOTES:
- Please include this checklist when submitting the above-mentioned documents for
your application
- All the fully accomplished above-mentioned forms and requirements must be fastened
in a LONG FOLDER including the Drawing Plans and reports upon submission. (make
4 sets)
- Only COMPLETE and COMPLIANT application will be accepted
- Keep your CLAIM STUB at all times; “NO CLAIM STUB, NO RELEASE!” Policy
- A surcharge of 100% shall be imposed and collected from any person who shall
construct, repair (buildings), install (Electro-mechanical equipments), alter or cause any
change in the use or occupancy of any building or parts thereof or appurtenances
thereto without any permit. (Section 25.1 of Rule III of the National Building Code/PD
1096)
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
1. Submit application and 1. The sorters None 1 hour Sorters of the
all required documents via of the Office of OBO
the One Stop Shop the Building
Terminal and get claim Official (OBO)
stub. shall review,
check and
assess the
217
completeness
of the
submitted
documents.
1.1.The City None 30 minutes Evaluator of
Treasurer's City Treasurer's
Office shall Office
accept or
receive the
application
and check if
the payment of
Real Property
Tax (RPT) is
updated
through the
Tax Clearance
and the Tax
Declaration.
1.2. The City None 5 minutes Evaluator of
Zoning Office CZO
(CZO) shall
accept or
receive the
application
form with the
requirements.
1.3. The CZO None 2 hours Evaluator of
shall evaluate CZO
or check
conformity to
land use and
compute area
as per plans
submitted.
1.5. The CZO None 7 minutes Zoning
shall verify Administrator
and check
area
computation.
1.6. The CZO None 10 minutes Evaluator of
shall encode CZO
the data for
the Order of
218
Payment of
fees.
1.7. The None 30 minutes Evaluator of
Bureau of Fire BFP
Protection
(BFP) shall
accept or
receive the
application.
1.8. The BFP None 2 hours Evaluator of
shall evaluate BFP
the documents
and provide
remarks.
1.9. The BFP None 7 days Fire Marshal
shall issue the
Fire Safety
Evaluation
Clearance
(FSEC).
1.10. The None 1 day Building,
Office of the Electrical,
Building Mechanical,
Official and Electronics
(OBO)shall Evaluators of
review, check the OBO
and review the
submitted
documents as
well as the
compliance of
the same with
the National
Building Code
and other
statutory
requirements.
(Building,
Electrical,
Mechanical,
Electronics)
1.11. Site None 7 days Inspectorate of
Inspection the OBO
shall be
conducted.
219
1.12. If the None 1 day Section Head of
submitted the OBO
documents are
compliant
upon
evaluation and
inspection, the
Section Head
shall conduct
final
evaluation and
approval of
such for
assessment;
otherwise, the
application
shall be
endorsed for
compliance.
1.13. The fees None 1 day Assessors of
will be the OBO
assessed.
2. Return on the date 2.If the Order of 30 mins Building Official
indicated in the stub and application is Payment and Officer of
inquire on the status of the approved for shall be the Day
application in the OBO. If payment, the based on
the application is ready for Order of the
payment, pay the required Payment shall schedule
fees; otherwise if the be signed by of fees
application is for the Building prescribed
compliance, get the Official and by the
documents, comply with issued by the DPWH,
the requirements, and go Officer of the schedule
back to step 1. Day to the of fees of
applicant. the
concerned
Barangay,
Fire Code,
Zoning
Ordinance,
and the
Local
Revenue
Code.
220
2.1. If the None 30 minutes Officer of the
application is Day
for
compliance,
the Officer of
the Day shall
return the
documents to
the applicant
for compliance
of the remarks
indicated in
the correction
sheet.
3. Present or submit the 3. The receipt None 4 hours Officer of the
Official Receipt (OR) to the shall be Day, Recording
Officer of the Day. accepted and Section, and
recorded and Admin
the documents
shall be
processed and
prepared for
releasing,
which may
include
printing of the
Barangay
Clearance,
Tax
Clearance,
Tax
Declaration,
Building
Permit
Certificate.
3.1. The None 30 minutes Building Official
permit shall be or his
signed by the authorized
Building representative
Official or his
authorized
representative.
3.2. The None 2 hours Admin
documents
shall be sorted
221
or prepared for
endorsement
to the
concerned
offices.
4. Claim permit and sign 4. The permit None 1 hour Releasing
logbook or other shall be Section
transmittals for released to the
acknowledgment. applicant.
Order of
Payment
shall be
based on
the
schedule
of fees
prescribed
by the
DPWH,
schedule 17 days, 13
TOTAL of fees of hours and 52
the minutes
concerned
Barangay,
Fire Code,
Zoning
Ordinance,
and the
Local
Revenue
Code.
2. Issuance of Certificate of Occupancy

A permit is issued to ascertain that a newly constructed edifice or structure
complex with stringent safety and sanitary requirements for occupancy.

222
Who may avail: All
- Four (4) copies of properly filled-up Office of the Building Official (OBO), Private
Unified Application Form for Certificate of Professionals
Occupancy and Fire Safety Inspection
Certificate
- Four (4) copies of properly filled-up and
duly notarized Certificate of Completion
(using the form in Annex H), signed by the
owner/applicant and signed and sealed by
the duly licensed Architect or Civil
Engineer in-charge of construction,
together with one (1) set of issued Building
Permit Plans and a copy of the
Construction Logbook. If the construction
was undertaken through a contract, the
Certificate of Completion shall also be
signed by the Contractor/Authorized
Managing Officer
- Four (4) sets photocopy of the issued
Building Permit and the issued Ancillary
Permits
- Four (4) sets photocopy of the Owner’s
copy of issued Fire Safety Checklist and
its corresponding Fire Safety Evaluation
Clearance
- Four (4) sets of Compliant AS-BUILT
PLANS reflecting all corrected comments
made in the Issued Building Permit Plans
signed and sealed by owner and all
involved professionals
- Clear 3R size Photographs of the
completed structure showing substantial
completion of front, sides, and rear areas
(4 sets)
CLIENT STEPS
stub. shall review,
check and
assess the
completeness
223
of the
submitted
documents.
Treasurer's City Treasurer's
Office shall Office
accept or
receive the
application
and check if
the payment of
Real Property
Tax (RPT) is
updated
through the
Tax Clearance
and the Tax
Declaration.
Zoning Office CZO
(CZO) shall
accept or
receive the
application
form with the
requirements.
1.3. The CZO None 2 hours Evaluator of
shall evaluate CZO
or check
conformity to
land use and
compute area
as per plans
submitted.
shall verify Administrator
and check
area
computation.
1.5. The CZO None 10 minutes Evaluator of
shall encode CZO
the data for
the Order of
Payment of
fees.
224
1.6. The None 30 minutes Evaluator of
Bureau of Fire BFP
Protection
(BFP) shall
accept or
receive the
application.
1.7. The BFP None 2 hours Evaluator of
shall evaluate BFP
the documents
and provide
remarks.
1.8. The BFP None 3 days BFP Inspectors
shall inspect
the structure
and determine
compliance
with the
requirements
of the Fire
Code.
shall issue the
Fire Safety
Evaluation
Clearance
(FSEC).
1.10. The None 1 day Building,
Office of the Electrical,
Building Mechanical,
Official and Electronics
(OBO)shall Evaluators of
review, check the OBO
and review the
the submitted
documents as
well as the
compliance of
the same with
the National
Building Code
and other
statutory
requirements.
(Building,
225
Electrical,
Mechanical,
Electronics)
Inspection the OBO
shall be
conducted.
submitted the OBO
documents are
compliant
upon
evaluation and
inspection, the
Section Head
shall conduct
final
evaluation and
approval of
such for
assessment;
otherwise, the
application
shall be
endorsed for
compliance.
will be the OBO
assessed.
2. Return on the date 2. If the Order of 30 minutes Building Official
applicant. the
concerned
Barangay,
Fire Code,
226
Zoning
Ordinance,
and the
Local
Revenue
Code.
application is Day
for
compliance,
the Officer of
the Day shall
return the
documents to
the applicant
for compliance
of the remarks
indicated in
the correction
sheet.
recorded and Admin
the documents
shall be
processed and
prepared for
releasing,
which may
include
printing of the
Barangay
Clearance,
Tax
Clearance,
Tax
Declaration,
Building
Permit
Certificate.
227
Official or his
authorized
representative.
documents
shall be sorted
or prepared for
endorsement
to the
concerned
offices.
4. Claim permit and sign The permit None 1 hour Releasing
Order of
Payment
shall be
based on
the
schedule
of fees
prescribed
by the
DPWH,
schedule 20 days, 14
the minutes
concerned
Barangay,
Fire Code,
Zoning
Ordinance,
and the
Local
Revenue
Code.
228
3. Issuance of Electrical Permit or Certificate of Final Electrical
Inspection (CFEI)
A permit is necessary when installing electric power in a construction project.

Who may avail: All
ELECTRICAL PERMIT 1 (WITH BP AND Office of the Building Official (OBO), Private
OP) Professionals
- Original Electrical Permit Form (4
copies), completely filled up
- Electrical plan
- Photocopy of PTR & PRC ID of Electrical
Professionals with 3 original specimen
signature
- Original Electrical Barangay Clearance
- Photocopy of Building Permit (BP)
- Photocopy of Occupancy Permit (OP)
- Photo of site
- Yellow Card from MERALCO
- If not owned, provide original notarized
letter of consent from the lot owner
- Provide Duplicate Copy
ELECTRICAL PERMIT 2 (WITHOUT BP

AND OP)
- Original Electrical Permit Form (4
copies), completely filled up
- Original Electrical Layout
signature
- Photocopy of Land Title (TCT)
- Photocopy of Updated Tax Declaration
and Tax Receipt
- Photo of Site
- Yellow Card from Meralco
229
TCL
- Original Temporary Service Connection
Form (4 copies), completely filled up
- Original Electrical Plan/Layout
signature
- Photocopy of Building Permit
- Photo of Site
- Yellow Card from MERALCO (TCL)
UPAO
- Original Temporary Service Connection
Form (4 copies), completely filled up
- Original Electrical Layout
Professional with 3 original specimen
signature
- Original UPAO Certificate
- Original HOA Certificate
- Photo of Site
- Yellow Card from MERALCO
RECONNECTION/RELOCATION
- Original Electrical Permit (4 copies),
completely filled up
- Original Electrical Plan/Layout
signature
- Photocopy of Land Title (TCT)
- Photocopy of Updated Tax Declaration
and Tax Receipt
- Photo of Site
- Yellow Card from Meralco
CFEI
- “Yellow Card” issued by
230
Meralco/Electrical Service Provider stating
“secure CFEI”
- One (1) copy of issued Wiring/Electrical
Permit
- One (1) set copy of Issued Electrical Plan
- Four (4) sets copy of Compliant AS-
BUILT Electrical Plan signed and sealed
by owner and all involved professionals
- Clear 3R size Photograph of the
completed Service Entrance and Meter
Base installation
CLIENT STEPS
stub. shall review,
check and
assess the
completeness
of the
submitted
documents.
1.1. The Office None 1 day Electrical
of the Building Evaluators of
Official the OBO
(OBO)shall
review, check
and review the
submitted
documents as
well as the
compliance of
the same with
the National
Building Code
and other
statutory
requirements.
Inspection the OBO
shall be
conducted.
231
submitted the OBO
documents are
compliant
upon
evaluation and
inspection, the
Section Head
shall conduct
final
evaluation and
approval of
such for
assessment;
otherwise, the
application
shall be
endorsed for
compliance.
will be the OBO
assessed.
2. Return on the date 2. If the Order of 30 minutes Building Official
applicant. the
concerned
Barangay,
Fire Code,
Zoning
Ordinance,
and the
Local
Revenue
Code.
232
application is Day
for
compliance,
the Officer of
the Day shall
return the
documents to
the applicant
for compliance
of the remarks
indicated in
the correction
sheet.
3. Present or submit the 3.The receipt None 4 hours Officer of the
recorded and Admin
the documents
shall be
processed and
prepared for
releasing,
which may
include
printing of the
Barangay
Clearance,
Tax
Clearance,
Tax
Declaration,
Building
Permit
Certificate.
Official or his
authorized
representative.
documents
shall be sorted
233
or prepared for
endorsement
to the
concerned
offices.
Order of
Payment
shall be
based on
the
schedule
of fees
prescribed
by the
DPWH,
schedule 10 days, 9
the minutes
concerned
Barangay,
Fire Code,
Zoning
Ordinance,
and the
Local
Revenue
Code.
4. Issuance of Mechanical Permit

Obtaining a permit from the City Government of Valenzuela is necessary before
the installation, removal, or alteration of machinery having at least twenty (20)
horsepower. A separate permit to operate (Certificate to Operate) is necessary
after installation and inspection of the machinery.

234
Who may avail: All
- Legal Documents (Submit 1 original copy Office of the Building Official, Private
and 2 photocopies) Professionals
1. Notarized Authorization Letter and
Contact Number (For Applicant’s
Representative) and Applicant’s ID Copy
- Technical Documents
2. Application forms for Mechanical
Permit, signed and sealed by duly licensed
professionals and signed by the owners
3. Clear photocopies of valid PRC Ids and
current PTRs with dry seal and 3
specimen signatures (BLUE INK)
4. 4 sets of complete mechanical plans,
details, and computations, signed and
sealed by duly licensed professionals and
signed by owners
CLIENT STEPS
stub. shall review,
check and
assess the
completeness
of the
submitted
documents.
1.1. The Office None 1 day Mechanical
of the Building Evaluators of
Official the OBO
(OBO)shall
review, check
and review the
submitted
documents as
well as the
compliance of
the same with
the National
235
Building Code
and other
statutory
requirements.
Inspection the OBO
shall be
conducted.
submitted the OBO
documents are
compliant
upon
evaluation and
inspection, the
Section Head
shall conduct
final
evaluation and
approval of
such for
assessment;
otherwise, the
application
shall be
endorsed for
compliance.
will be the OBO
assessed.
2. Return on the date 2. If the Order of 30 mins Building Official
applicant. the
concerned
Barangay,
236
Fire Code,
Zoning
Ordinance,
and the
Local
Revenue
Code.
application is Day
for
compliance,
the Officer of
the Day shall
return the
documents to
the applicant
for compliance
of the remarks
indicated in
the correction
sheet.
recorded and Admin
the documents
shall be
processed and
prepared for
releasing,
which may
include
printing of the
Barangay
Clearance,
Tax
Clearance,
Tax
Declaration,
Building
Permit
Certificate.
signed by the
237
Building authorized
Official or his representative
authorized
representative.
documents
shall be sorted
or prepared for
endorsement
to the
concerned
offices.
Order of
Payment
shall be
based on
the
schedule
of fees
prescribed
by the
DPWH,
schedule 10 days, 8
the minutes
concerned
Barangay,
Fire Code,
Zoning
Ordinance,
and the
Local
Revenue
Code.
238
ZONING OFFICE
239
1. Locational Clearance for Building Permit
A permit is required before construction work or operation can commence setting
the acceptable levels of safety for construction in compliance with the National
Building Code of the Philippines.
Office or Division: Zoning Office

Type of Transaction: G2C, G2B
Who may avail: Property owners securing building permit
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
Additional Requirements for Office of the Building Official (OBO)
Locational Clearance:
Certificate of Height Clearance
from the Civil Aviation Authority
of the Philippines. Tall Structure
Clearance from Property
Manager/Administrator or
Homeowners’ Association.
Existing Subdivision,
Condominium or Pud
Initial Environmental Examination
duly certified by a licensed
Environmental Planner and
according to the format specified
by the DENR. Industrial Facility
Water Management Plan. Heavy
Water Using Facility
Historic Site/Facility
Development Statement. Historic
Site or with Historic Facility
Drainage Impact Statement.
Major Development
Socio-Economic Impact
Statement. Large Employment
Traffic Impact Assessment.
Traffic Generating Development
Line and Grade Clearance from
City Engineer’s Office. Road
Widening and Construction
240
Waterways Clearance from City
Flood Control Division. Adjacent
to or with Waterways
Flood Protection Elevation
certification from City Flood
Control Division. Flood Overlay
Zone
Soil test regarding soil and
related conditions. Liquefaction
Overlay Zone
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Submit 1. The sorters None 1 hour Sorters of the OBO
application and of the Office of
all required the Building
documents via Official (OBO)
the One Stop shall review,
Shop Terminal check and
and get claim assess the
stub. completeness
of the
submitted
documents.
1.1. The City None 30 minutes Evaluator of City
Treasurer's Treasurer's Office
Office shall
accept or
receive the
application and
check if the
payment of
Real Property
Tax (RPT) is
updated
through the
Tax Clearance
and the Tax
Declaration.
1.2. The City None 5 minutes Evaluator of CZO
Zoning Office
(CZO) shall
accept or
receive the
application
241
form with the
requirements.
1.3. The CZO None 2 hours Evaluator of CZO
shall evaluate
or check
conformity to
land use and
compute area
as per plans
submitted.
shall verify and Administrator
check area
computation.
1.5. The CZO None 10 minutes Evaluator of CZO
shall encode
the data for the
Order of
Payment of
fees.
1.6. The None 30 minutes Evaluator of BFP
Bureau of Fire
Protection
(BFP) shall
accept or
receive the
application.
1.7. The BFP None 2 hours Evaluator of BFP
shall evaluate
the documents
and provide
remarks.
shall issue the
Fire Safety
Evaluation
Clearance
(FSEC).
1.9. The Office None 1 day Building, Electrical,
of the Building Mechanical, and
Official Electronics
(OBO)shall Evaluators of the
review, check OBO
and review the
242
submitted
documents as
well as the
compliance of
the same with
the National
Building Code
and other
statutory
requirements.
(Building,
Electrical,
Mechanical,
Electronics)
1.10. Site None 7 days Inspectorate of the
Inspection OBO
shall be
conducted.
1.11. If the None 1 day Section Head of the
submitted OBO
documents are
compliant
upon
evaluation and
inspection, the
Section Head
shall conduct
final evaluation
and approval
of such for
assessment;
otherwise, the
application
shall be
endorsed for
compliance.
1.12. The fees None 1 day Assessors of the
will be OBO
assessed.
2. Return on the 2. If the Order of 30 minutes Building Official and
date indicated in application is Payment shall Officer of the Day
the stub and approved for be based on
inquire on the payment, the the schedule
status of the Order of of fees
application in the Payment shall prescribed by
243
OBO. If the be signed by the DPWH,
application is the Building schedule of
ready for Official and fees of the
payment, pay the issued by the concerned
required fees; Officer of the Barangay,
otherwise if the Day to the Fire Code,
application is for applicant. Zoning
compliance, get Ordinance,
the documents, and the Local
comply with the Revenue
requirements, Code.
and go back to 2.1. If the None 30 minutes Officer of the Day
step 1. application is
for
compliance,
the Officer of
the Day shall
return the
documents to
the applicant
for compliance
of the remarks
indicated in the
correction
sheet.
3. Present or 3. The receipt None 4 hours Officer of the Day,
submit the shall be Recording Section,
Official Receipt accepted and and Admin
(OR) to the recorded and
Officer of the the documents
Day. shall be
processed and
prepared for
releasing,
which may
include printing
of the
Barangay
Clearance,
Tax
Clearance,
Tax
Declaration,
Building Permit
Certificate.
244
3.1. The permit None 30 minutes Building Official or
shall be signed his authorized
by the Building representative
Official or his
authorized
representative.
documents
shall be sorted
or prepared for
endorsement
to the
concerned
offices.
4. Claim permit 4. The permit None 1 hour Releasing Section
and sign logbook shall be
or other released to the
transmittals for applicant.
acknowledgment.
Order of 17 days, 14
Payment shall hours and 30
be based on minutes
the schedule
of fees
prescribed by
the DPWH,
schedule of
TOTAL fees of the
concerned
Barangay,
Fire Code,
Zoning
Ordinance,
and the Local
Revenue
Code.
2. Locational Clearance of Business License
245
Who may avail: Property owners securing business permit
Copy of Business License Application City Zoning Office, 3rd Floor Bulwagang
or Permit Geronimo S. Angeles Building (Finance Bldg.)
Proof of Ownership of lease of
contract
Or in absence of requirements (a) &
(b) to be viewed in Business Permit &
License System
FEES
CLIENT STEPS TO BE
PAID
1. Fill up and 1. Accept and See 3 minutes Frontline
submit the process application below Personnel/Evaluator
application form form and other price list
together with requirements
other 1.1. Schedule site
requirements inspection for
verification
1.2. Conduct on-site 1 day Inspector
inspection and take
pictures
1.3. Prepare order 2 Minutes Frontline Personnel
of payment
2. Claim signed 2. Issue signed 2 Minutes
order of payment order of payment
3. Pay the 3. Receive payment 2 Minutes Cashier Payment

required fees Window, OBO
Permit Division
4. Claim official 4. Issue official 2 Minutes
receipt receipt
5. Present and 5. Prepare and 5 Minutes Frontline Personnel

claim Zoning release Zoning
decision decision
246
6. Sign logbook 6. Record 2 Minutes
for transaction in the
acknowledgment logbook
See 1 day and 18

TOTAL below list minutes
Note:
Conforming Use: Residential - 2.00 Commercial - Small Scale - 3.00 Commercial - Big
Scale - 10.00 Industrial - 10.00 Institutional - 8.00 Memorial Park - 5.00 Agro-Industrial
Manufacturing - 10.00 Non-Manufacturing - 5.00 Telecommunication Tower - 10.00
Billboard - 10.00 Yard Utilized for Industrial purposes - 5.00 Yard Utilized for Commercial
purposes - 5.00 All types of Renovation - 50% of prescribe fee
Non-Conforming Use:
Residential - 4.00 Subdivision - Residential - 2.00 Subdivision - Industrial - 10.00
Commercial - 40.00 Industrial - 50.00 Institutional - 16.00 Memorial Park - 10.00 Agro-
Industrial Manufacturing - 20.00 Non-Manufacturing - 10.00 Telecommunication Tower -
50.00 Billboard - 50.00 Yard Utilized for Industrial Purposes - 40.00 Yard Utilized for
Commercial Purposes - 40.00 All types of Renovation - 75% or prescribe rate
3. Zoning Certification and Classification

Who may avail: Property owners and business owners
1. Zoning Certification City Zoning Office, 3rd Floor Bulwagang
a. Clear photocopy if Title (TCT) Geronimo S. Angeles Building (Finance Bldg.)
2. Zoning Classification
b. Previous Locational Clearance for
Building Permits or Business Permits
FEES
CLIENT STEPS TO BE
PAID
1. Submit all 1. Receive and PHP 50 5 Minutes Receiving Officer
requirements prepare order of per title
payment of fees
247
3. Pay applicable 3. Receive payment 2 Minutes Cashier Payment
fees Window, OBO
4. Claim official 4. Issue official 2 Minutes Permit Division
receipt receipt
5. Present and 5. Issue zoning 3 Minutes Frontline Personnel
Claim Zoning Certification
Certification
PHP 50 14 minutes
TOTAL
per title
4. Locational Clearance of Subdivision Development

Who may avail: Property Owners Securing Subdivision Development Permit /
Subdivision Developer
1. Duly accomplished application form. City Zoning Office, 3rd Floor Bulwagang
2. Five (5) copies of the requirements Geronimo S. Angeles Building (Finance Bldg.)
of PD957 and an ID (Deed of
Restriction)
3. Five (5) sets of Preliminary
Development Plan requirements
according to PD957 along with an IDC
(0Deed of restriction) – Complex
Subdivision
4. Five (5) copies of the requirements
of BP 220 and an IDC (Deed of
Restriction)
5. Permit from the National Water
Resource Board (NWRB) – Ground
Water
6. Drainage Impact Statement – Major
Development / Flood Prone
7. Traffic Impact Statement – Traffic
Generating Development
248
8. Certified True Copy of Title (TCT)
(photocopy)
9. Certified True Copy of Tax
Declaration (photocopy)
10. Consent from the owner if
applicant is not the registered owner
(on the space allocated in the
application form.)
11. Five (5) sets of Technical
Description of the property duly signed
and sealed by a licensed Geodetic
Engineer – Lot Plan
FEES
CLIENT STEPS TO BE
PAID
1. Fill up and 1. Accept and Filing 5 Minutes Frontline Personnel
submit the process application Fee –
application form form and other PHP 50
along with all requirement Proces-
requirements 1.1. Schedule site sing Fee
inspection for – PHP 2
verification per sqm
1.2. Schedule site 1 day Frontline Supervisor
inspection for
verification
1.3. Prepare order 2 Minutes Frontline Personnel
of payment fees
3. Pay the 3. Receive payment 2 Minutes Cashier Payment
required fees Window, OBO-
4. Claim official 4. Issue official 3 Minutes Permit Division
receipt receipt
5. Present and 5. Prepare and 5 Minutes Frontline Personnel
claim Zoning release Zoning
decision decision
6. Sign logbook 6. Record 2 Minutes
for transaction in the
acknowledgment logbook
Filing 1 day and 21
TOTAL Fee – minutes
PHP 50
249
Proces-
sing Fee
– PHP 2
per sqm
5. Locational Clearance for Business License (Post Audit-Process)

Who may avail: Business Owners
On daily basis to be viewed in City Zoning Office, 3rd Floor Bulwagang
Business Permit & License System Geronimo S. Angeles Building (Finance Bldg.)
FEES
CLIENT STEPS TO BE
PAID
None 1.View in the BPLS Fees of 1 hour Zoning
new business for inspec- Administrator
inspection (daily) ted new
1.1. Schedule Site business
Inspection will be
updated
1.2. Conduct on-site 14 days Inspectors
in the
inspection and take
BPLS
pictures
and will
1.3. Submits be 15 Minutes Inspectors
inspected business charged
(daily) on the
1.4. Receives next 2 Minutes Office Staff
submitted inspected business
business renewal
1.5. Prepare report 45 Minutes Office Staff
of summary
inspected business
(weekly)
1.6. Receives report 45 Minutes Zoning
and update record Administrator
of new business in
the BPLS
250
1.7. Endorse copy 5 Minutes
of report to BPLO
and OBO
None 14 days, 2 hours
TOTAL
and 52 minutes
6. Locational Clearance - Denied

Who may avail: Property owners securing building permit/business
permit/subdivision developer
See Locational Clearance for Building City Zoning Office, 3rd Floor Bulwagang
Permit / Business Permit / Subdivision Geronimo S. Angeles Building (Finance Bldg.)
Permit
FEES
CLIENT STEPS TO BE
PAID
1. Fill up and 1. Accept/ receives Filing 2 Minutes Frontline Personnel
submit application form Fee –
application form with requirements PHP 50
together with 1.1. Evaluate/check 3 Minutes
other conforming land use
requirements
1.2. Endorse 2 Minutes Zoning
application to office Administrator
head if not
conforming
1.3. Conduct an 10 Minutes
initial conference to
explain that
application will be
DENIED & the
option to submit an
appeal to the Local
Zoning Board of
Adjustment and
Appeals (LZBA)
(Mitigating Devices)
251
2. Claim order of 2. Prepare order of 2 Minutes Frontline Personnel
payment payment fees (Filing
Fees)
3. Pay the 3. Issue signed 2 Minutes
required fees order of payment
4. Claim office 4. Issue official 2 Minutes
Receipt receipt
5. Submit official 5. Accept official 2 Minutes
receipt receipt
5.1. Schedule site As scheduled Zoning
inspection Administrator and
TWG/CPDO
6. Claim Decision 6. Issue decision on Frontline Personnel
on Zoning zoning
(Denied)
PHP 50 1 day and 25
TOTAL
minutes
7. Issuance of Inspection Report

Who may avail: Business owners securing exemption
None City Zoning Office, 3rd Floor Bulwagang
Geronimo S. Angeles Building (Finance Bldg.)
FEES
CLIENT STEPS TO BE
PAID
None Receives None 3 Minutes Zoning Office
endorsement from personnel
BPLO
Schedule site 3 Minutes Zoning Office
inspection personnel
Conduct site 5 days Zoning Office
inspection and personnel
verification
Submit report of 30 Minutes Zoning Office
inspection personnel
252
Prepares report of 45 Minutes Zoning Office
site inspection to be personnel
submitted to
CSWDO
None 5 days, 1 hour
TOTAL
and 21 minutes
253
FINANCE OFFICES
CITY ASSESSOR’S OFFICE
254
1. Transfer of Ownership of Real Property to New Owner on the Basis
of Transfer of Property
To accommodate request of property owners who shall transfer real property
ownership to another
Office or Division: Office of the City Assessor - Administrative and

Record Division
Type of Transaction: G2C, G2B, G2G
Who may avail: Property owner or authorized representative
1. Certified True Copy of Transfer Registry of Deeds
Certificate of Title (TCT) or Condominium
Certificate of Title (CCT)
2. Proof of transfer - photocopy of the Duly Notary Public or copy from file submitted to
Notarized Deed of Sale, Deed of Donation Registry of Deed
or Extrajudicial Settlement or any other
document indicating the transfer of real
property from one person to another
3. Certificate Authorizing Registration Bureau of Internal Revenue or copy from file
(CAR) submitted to Registry of Deed
4. Transfer Tax Office of the City Treasurer or copy from file
submitted to Registry of Deed
5. Official Receipt for Processing Fee Office of the City Treasurer, Order of
payment Payment with the Office of the City Assessor
6. Photocopy of government issued ID of Property owner
owner or corporate secretary, in case of
corporation
Additional Requirement if transacted by representative:
7. Photocopy of valid ID of representative Authorized Representative
8.Special Power of Attorney (or Property Owner
Authorization Letter, signature must be the
same with signature in the I.D. of the
owner) , or Corporate Secretary, in case
of corporation, to transact with the Office
of the City Assessor pertaining to transfer
of ownership
11. Real Property Tax (RPT) must be Property owner, may be verified with the
currently paid, no delinquency/ies Office of the City Treasurer
255
12. Penalty of P2,000.00 per property for Office of the City Treasurer, Order of
late filing if made after 60 days from Payment with the Office of the City Assessor
registration in the Registry of Deeds
CLIENT STEPS
1. Submit 1. Receive and None 3 minutes Receiving
documentary check Officer 1, 2 or 3
requirements completeness of
submitted
documentary
requirements
2. Receiving of Order 2.Issue Order of PHP 100 3 minutes
of Payment Payment for per
Processing Fee property;
and Penalty for PHP
late transfer, if 2,000 per
any. property,
2.1.Prepare return if any. 1 minute
slip to client
3. Payment of 3.Issuance of 5 minutes Cashier
Processing Fee and Official Receipt
Penalty, if any
4. Present Official 4.Issue return slip None 1 minute Receiving
Receipt to client Officer 1, 2 or 3
4.1.Prepare Field 5 minutes per Receiving
Appraisal and property Officer 1, 2 or 3
Assessment Sheet
(FAAS)
4.2. Prepare 2 minutes per
Notice of property
Assessment (NoA)
and Tax
Declaration (TD)
4.3.Request for 5 minutes
Approval of NoA
and TD
5. Receiving of NoA 5. Issue NoA and None 2 minutes
and owner's copy of owner's copy TD
TD
PHP 100 25 minutes
per
TOTAL
property;
PHP
256
2,000 per
property,
if any.
2. Subdivision of Ownership of Real Property

To accommodate request of property owners who shall update their real property
by virtue of subdivision of real property
Office or Division: Office of the City Assessor - Administrative and Record Division
1. Certified True Copy of Transfer Registry of Deeds or Department of
Certificate of Title (TCT)or approved Lot Environmental and Natural Resources
Technical Description, in case of untitled (DENR) for Lot Technical Description
land
2. Approved Plan of Land DENR or Land Registration Authority
corporation
owner), or Corporate Secretary, in case of
corporation, to transact with the Office of
the City Assessor pertaining to transfer of
ownership
Notes:
8. Penalty of P2,000.00 for late filing per Office of the City Treasurer, Order of
property if made after 60 days from Payment with the Office of the City Assessor
Additional Requirement if with transfer:
257
CLIENT STEPS
1.Submit 1.Receive and None 3 minutes Receiving
submitted
documentary
requirements
2.Receiving of Order 2.Issue Order of PHP 3 minutes
of Payment Payment for 100.per
and Penalty for PHP
any. property,
slip to client
3.Payment of 3.Issuance of 5 minutes Cashier
Penalty, if any
4.Present Official 4.Issue return slip None 1 minute Receiving
Assessment Sheet
(FAAS)
4.2.Prepare Notice 2 minutes per
of Assessment property
(NoA) and Tax
Declaration (TD)
Approval of NoA
and TD
258
5.Receiving of NoA 5.Issue NoA and None 2 minutes
TD
PHP 100 27 minutes
per
property;
TOTAL PHP
2,000 per
property,
if any.
3. Consolidation of Ownership of Real Property

To accommodate request of property owners who shall update their real property by
virtue of consolidation of real property
1. Certified True Copy of Transfer Registry of Deeds or Department of
Certificate of Title (TCT)or approved Lot Environmental and Natural Resources
Technical Description, in case of untitled (DENR) for Lot Technical Description
land
2. Approved Plan of Land DENR or Land Registration Authority
corporation
of ownership
Notes:
259
8. Penalty of P2,000.00 for late filing per Office of the City Treasurer, Order of
property if made after 60 days from Payment with the Office of the City Assessor
Additional Requirement if with transfer:
CLIENT STEPS
submitted
documentary
requirements
2.Receiving of Order 2.Issue Order of PHP 100 3 minutes
and Penalty for PHP
any. property,
slip to client
Penalty, if any
4.Present Official 4.Issue return slip None 1 minute Receiving
Assessment Sheet
(FAAS)
260
(NoA) and Tax
Declaration (TD)
Approval of NoA
and TD
5.Receiving of NoA 5.Issue NoA and None 2 minutes
TD
PHP 100 27 minutes
per
property;
TOTAL PHP
2,000 per
property,
if any.
4. Issuance of Certified True Copy of Tax Declaration

The service aims to accommodate the request of property owners to obtain a
certified true copy of Tax Declaration as reference for payment of taxes and for
other purposes it may serve.
1.Know the tax declaration of property Property owner
requested
corporation
of ownership
261
5.Research Fee of P100.00 per history of Property Owner
Tax Declaration (per property)
CLIENT STEPS
requirements and completeness of
identification of submitted
property requested documentary
requirements
1.1.Issue Order of PHP 50 2 minutes
Payment for per
Certification Fee property
Certification Fee Official Receipt
3.Present Official 3.Printing and None 5 minutes per Receiving
Receipt preparation of property Officer 4, 5 or 6
certified true copy
of tax declaration
4.Signing in the 4.For signing in None 2 minutes
Logsheet of Request the logsheet as
for Certified True proof of receipt
Copy of Tax
Declaration
5.Receiving of 5.Issue certified None 2 minutes
certified true copy of true copy of tax
tax declaration declaration
PHP 50 19 minutes
TOTAL per
property
5. Issuance of Certificate of Property Holdings and/or No Property

Holdings
To accommodate the request of property owners to obtain an existence or listing of
property holdings as reference for payment of taxes and for other purposes it may
serve
262
requested
corporation
4.Special Power of Attorney( or Property Owner
of ownership
CLIENT STEPS
submitted
documentary
requirements
Payment for per
and PHP
50 for No-
Property
Holdings
Receipt preparation of property Officer 4, 5 or 6
certified true copy
of tax declaration
for Property or No proof of receipt
Property Holding
263
5.Receiving of 5.Issue certified None 2 minutes
certified true copy of true copy of tax
tax declaration declaration
PHP 50 19 minutes
per
property
TOTAL and PHP
50 for No-
Property
Holdings
6. Issuance of Certificate of Tax Map

To accommodate request for tax map to properly identify the location of a property
based on the tax mapping records and Assessor’s Geographical Information
System (AGIS) and for other purposes it may serve, upon the request of the owner
or his authorized representatives. However, the certification shall not be used as
evidence for settling boundary disputes.
Office or Division: Office of the City Assessor - Tax Mapping / Assessor

Geographical Information (AGIS) Unit

requested
corporation
of ownership
264
CLIENT STEPS
requirements and completeness of
requirements
Payment for per
2.Payment of 2.Issuance of None 5 minutes Cashier
Receipt preparation of Tax property Officer 7, 8 or 9
Map Certificate
for Request for Tax proof of receipt
Map Certificate
5.Receiving of Tax 5.Issue Tax Map None 2 minutes
Map Certificate Certificate
PHP 50 19 minutes
TOTAL per
property
7. Issuance of Certificate of Certificate of No Improvement

This service aims to accommodate request that will prove that the property is vacant,
issued upon the request of the owner or his authorized representatives, otherwise
the buildings/improvements located in the property shall be appraised and assessed
for purpose of real property taxation. This can be the basis additional ad valorem tax
on idle lands or possible discovery of undeclared building, structure or
improvements, and for other purposes it may serve.
The transaction is considered a simple transaction because only compliance with the
requirements are necessary for issuance of the requested record
Office or Division: Office of the City Assessor - Tax Mapping / Assessor

Geographical Information (AGIS) Division
265
1.Duly accomplished request form or Property owner
written request
2. Proof of transfer - photocopy of the Duly Notary Public
Notarized Deed of Sale, Deed of Donation
corporation
Additional Requirement if transacted by
representative:
5.Special Power of Attorney( or Property Owner
of ownership
CLIENT STEPS
documentary check Officer 9, 10 or
requirements and completeness of 11
requirements
1.1.Verification if 5 minutes per
property is vacant property
2.Receiving of Order 2.Issue Order of P 50.00 2 minutes
4.Present Official 4.Printing and None 5 minutes per
Receipt preparation of property
266
Certificate of No Receiving
Improvement Officer 9, 10 or
5.Receiving of Tax 4.Issue Certificate None 2 minutes 11
Map Certificate of No
Improvement
PHP 50 22 minutes
TOTAL per
property
8. Appraisal and Assessment of Real Property

To accommodate the compliance of the duty of the person with real property or
making improvements thereon and the duty of the City Assessor to make declaration
of real property. This service provides appraisal and assessment of real property as
a basis of permanent record of property owned (land, building and machineries),
providing therein the name of the owner, if known, or against an unknown owner, as
the case may be, and the assessed value of the property for purpose of real property
taxation.
Office or Division: Office of the City Assessor - Appraisal and Assessment Unit
Type of Transaction: G2C, G2B. G2G
1.Duly accomplished request form or Property owner
written request
2. Proof of ownership - such as, but not Notary Public
limited to Lease Contract, if the owner of
the building is not the owner of the land
3. Photocopy of Building / Construction Property owner / Office of the Building
Permit and / or Occupancy Permit Official
4. Approved Building Plan; Perspective Property owner / Office of the Building
(A-1) and Floor Plan (A-2) Official
5. Duly accomplished Notarized Sworn Notary Public, sample Sworn Statement is
Statement of True Value of Property with the office or downloadable form in the
website
6. FOR RESIDENTIAL ONLY - In the Barangay
absence of No. 3: Certification from
Barangay of the Length of Period the
building/improvement was built
267
7. Current colored photos Property owner
(building/structure and/or machinery)
corporation
of ownership
Notes:
9. Penalty of P2,000.00 per property for Office of the City Treasurer, Order of
late declaration if request is made 60 days Payment with the Office of the City Assessor
from date of completion or occupancy,
whichever comes earlier
CLIENT STEPS
1.Submit 1.Receive and None 10 minutes per Receiving
documentary check property Officer 12 or 13
submitted
documentary
requirements
2.Receiving of Return 2.Prepare return None 2 minutes Receiving
Slip slip Officer 12 or 13
2.1.Log the Within the day Receiving
request made of the request Officer 12
within the day
2.2. Assigning of
the appraiser to
conduct ocular
inspection
2.3.Endorsement Next working
of the request to day (morning)
the appraiser
2.4. Receiving and Within 5 Appraiser Team
review of working days 1, 2, 3 or 4
submitted
268
documentary
requirement in
preparation for
ocular inspection
2.5.Conduct ocular
inspection
2.6.Prepare Field
Appraisal and
Assessment Sheet
(FAAS)
2.7.For review and 10 minutes per Encoder 1 or 2
approval of FAAS property
(NoA) and Tax
Declaration (TD)
2.9.Request for 5 minutes per
Approval of NoA property
and TD
3.Receiving of Order 3.Issue Order of PHP 7th day for Releasing
of Payment Payment for 2,000 per release of Officer 1, 2 or 3
Penalty for late property, Notice of
transfer, if any. if any. Assessment
(NoA) and Tax
Declaration
(TD)
4.Payment of Penalty, 4.Issuance of 5 minutes, if any Cashier
if any Official Receipt
5.Present Official 5.Issue NoA and None 2 minutes per Releasing
Receipt owner's copy TD property Officer 1, 2 or 3
PHP 7 days and 54
2,000 per minutes
TOTAL
property,
if any.
269
FINANCE OFFICES
BUSINESS PERMIT AND LICENSING OFFICE (BPLO)
270
1. Securing a New Business Permit
All enterprises are required to secure a Mayor’s Permit before the start of
business operations.
All other requirements required by law, ordinance and rules are subject to “post-
audit” process.
Post-Audit Process:
After client has secured the Mayor’s Permit and Business License, the business
establishment is subject for inspection by the relevant offices of the city.
Note:
Business tax fee is made quarterly except for residential, commercial apartments,
lessor or sub-lessor and private warehouse
Office or Division: Business Permits and Licensing Office (BPLO)

Who may avail: Enterprises / Business owners in Valenzuela City
1. Accomplished Application Form BPLO
(Basis: DILG-DTI-DICT Joint Memorandum
Circular No. 01, Series of 2016 dated
August 30, 2016 (6.0 (6.1)(6.1.2)(6.1.2.1))
and 3S Ordinance No. 322, Series of 2016)
2. Proof of business registration, DTI/ SEC/ CDA
incorporation, or legal personality (Basis: DILG-DTI-DICT Joint Memorandum
(e.i. DTI/ SEC/Cooperative Development Circular No. 01, Series of 2016 dated
Authority (CDA) registration) August 30, 2016 (6.0 (6.1)(6.1.2)(6.1.2.1))
and amended by 3S Ordinance No. 322,
Series of 2016)
3. Basis for computing taxes, fees, and (Basis: DILG-DTI-DICT Joint Memorandum
charges (e.g. business capitalization) Circular No. 01, Series of 2016 dated
August 30, 2016 (6.0 (6.1)(6.1.2)(6.1.2.1))
and 3S Ordinance No. 322 series of 2016)
4. Occupancy Permit, if required by Office of the Building Official
national law (e.g. Building Code and local (Basis: DILG-DTI-DICT Joint Memorandum
laws), as post audit requirement in Circular No. 01, Series of 2016 dated
accordance with Section 5 of Ordinance August 30, 2016 (6.0 (6.1)(6.1.2)(6.1.2.1))
No. 322, Series of 2016 in relation to and 3S Ordinance 322, Series of 2016.)
Section 6.2.1.3 of DILG-DTI-DICT JMC 01-
2016
5. Contract of Lease (if Lessee) Lessor/ Land Owner
271
For Businesses located in Barangays that City Resolution Nos. 853, 860, 872, 922,
are not included in City Resolution 949, 971, 999, 1008, Series of 2017 and
-Barangay clearance 1048, 1236, Series of 2018 (An act
authorizing the City Government of
Valenzuela to collect Barangay Clearance
Fees)
6. Location of business (Sketch/Map)
7. For Authorized Representative on
Signature of Applicant
-Authorization Letter
8. For Animal Facilities Department of Agriculture-Bureau of Animal
-Certificate of Registration Industry (Basis: Department of Agriculture-
Bureau of Animal Industry Memorandum
Circular No. 2016-12 and Memorandum
dated 12 May 2016 issued by City Legal
Office)
9. For Manpower Agencies (Basis: DOLE Department Order No. 174,
-Paid up capital must be at least Five Series of 2017)
Million Pesos (5,000,000)
10. For Cellsite Communication Services Sangguniang Panlungsod
-Franchise to Operate (Basis: Ordinance No. 32, Series of 2011
as amended by Ordinance No. 252, Series
of 2015)
11. For Public market, Private market, Sangguniang Panlungsod
“talipapa” or satellite market , “tiangge” or
(Basis: Ordinance No. 44, Series of 2006)
flea market, hawkers, slaughterhouse and
other similar market activities.
-Franchise to Operate for Private market.
-Special Permit to Operate for “talipapa”.
12. For Private entities operating Pre- DepEd Division Office and Regional Office
School, Elementary and High School (Basis: Ordinance No. 112, Series of 2014)
-For establishment school originated in
Valenzuela City:
1. Recommendation letter from Valenzuela
Division Office of DepEd.
2. Permit to Operate issued by the
Regional Office of DepEd.
3. Occupancy permit.
-For establishment school originated

outside the City but with branches within
Valenzuela City:
272
3. Certificate of Recognition issued by the
Regional office of DepEd.
4. Occupancy permit.
-For New Schools in Valenzuela City:

2. Duly stamped application form for permit
to operate issued by the Division Office of
DepEd.
3. Occupancy Permit.
4. Affidavit by the applicant undertaking to
submit the Permit to Operate issued by
DepEd prior the renewal of the business
-For New branches of established schools

originated outside the City:
3. Any document or certificate issued by
the Regional Office of DepEd stating the
approval of the establishment of new
branch within Valenzuela City.
4. Occupancy Permit.
Note: For Video Games and other similar (Basis: Ordinance No. 40, Series of 2000)
-Allowed in shopping malls and arcades
only.
Note: For Firecrackers and other (Basis: Joint Memorandum Circular No. 01,
Pyrotechnic devices Series of 2014, Ordinance No. 333, Series
-Manufacturing is prohibited within the of 2016 and its IRR, E.O. No. 2017-262,
territorial jurisdiction of Valenzuela City* Series of 2017 )
-Dealers and retailers shall only be offered
for sale in malls and in licensed public and
private markets.
Note: STL (Small Town Lottery) (Basis: PCSO Letter dated October 18,
-is considered illegal and unauthorized by 2018).
the PCSO
Note: For applications through online
business transaction system:
1. Submit completely filled-out and signed
application form and comply with the
273
regulatory requirements and other
deficiencies within 30 days from release of
the business permit. If there is an error
and/or misrepresentation, it will render the
application and the issued business permit
and other issued clearances void ab initio
from the beginning.
13. All other requirements required by law,
ordinance and rules are subject to Post-
Audit Process. (Based on 3S Ordinance)
CLIENT STEPS
1.Application Filing and
Verification –
1.1 Submission of 1.1 Verify and None 3 minutes Frontline
complete accomplished receive the personnel
application form with application with
attached documentary attached
requirements documentary
requirements
1.2 Forward to
assessment
2.Assessment-
2.1 Encode New 10 minutes 2.1 Frontline

details and business personnel
prepare is
assessment of computed
taxes, fee and based on
charges the line of
business,
Note: area and
If listed in number of
negative list, employees
Issue a Denied/
Disapproved
form stating the
Violation
(Endorse to
office head if not
Compliant / not
allowed to
register the
business)
274
2.2 Forward the
assessment for
approval 2.3 BPLO
2.3 Sign the Officer-in-
assessment Charge
2.1. Receive the 2.4 Issue the
Application with signed
assessment then assessment and
proceeds to Cashier application form
3.Pay and claim-
3.1 Pay the required 3.1 Accept New 17 minutes 3.1 Cashier/City
business tax fees payment of fees business Treasurer's
3.2 Issue an is Office
official receipt computed
3.3 Forward to based on 3.3 Frontline
printing of the line of personnel
Mayor's/Business business,
Permit area and
3.4 Prepare number of
Mayor's/Business employees
Permit and
forward to
releasing
3.5 Claim Business 3.5 Record
Permit and Plate transaction to
logbook and
Release
Business Permit,
Plate and/or
sticker, Barangay
Clearance and
Delivery
Van/Truck
Sticker (if
applicable)
Based on 30 minutes
the line of
business
TOTAL and
number of
employees
(varies)
275
2. Renewal of Business Permit
· All enterprises / business owners are required to renew their Mayor’s / Business
License annually.
· The Business Permit must be renewed annually, between January 1 and 20.
Penalties and surcharges are imposed after this period.
· Business taxes are computed based on percentage of gross receipts / sales.
· Payments may be made annually, semi-annually or quarterly.
· Renewal of licenses may take one (1) day depending on the results of
verification made by the evaluation section or whether an applicant still has to
secure clearances from various offices.

August 30, 2016 (6.0 (6.1)(6.1.2)(6.1.2.1))
and 3S Ordinance No. 322, Series of
2016.)
August 30, 2016 (6.0 (6.1)(6.1.2)(6.1.2.1))
and 3S Ordinance No. 322, Series of
2016.)
3. For Businesses located in Barangays City Resolution Nos. 853, 860, 872, 922,
that are not included in City Resolution 949, 971, 999, 1008, Series of 2017 and
Fees).
4. For Authorized Representative on
Signature of Applicant
-Authorization Letter
5. For Animal Facilities Department of Agriculture-Bureau of Animal
-Certificate of Registration Industry. (Basis: Department of Agriculture-
Bureau of Animal Industry Memorandum
Circular No. 2016-12 and Memorandum
dated 12 May 2016 issued by City Legal
Office)
276
6. For Cellsite Communication Services Sangguniang Panlungsod
-Franchise to Operate (Basis: Ordinance No. 32, Series of 2011
as amended by Ordinance No. 252, Series
of 2015)
7. For Public market, Private market, Sangguniang Panlungsod
“talipapa” or satellite market , “tiangge” or (Basis: Ordinance No. 44, Series of 2006)
flea market, hawkers, slaughterhouse and
other similar market activities.
-Franchise to Operate for Private market.
-Special Permit to Operate for “talipapa”.
Note: For applications through online
business transaction system-
·Submit completely filled-out and signed
application form and comply with the
regulatory requirements and other
deficiencies within 30 days from release of
the business permit. If there is an error
and/or misrepresentation, it will render the
application and the issued business permit
and other issued clearances void ab initio
from the beginning.
8. All other requirements required by law,
ordinance and rules are subject to Post-
Audit Process. (Based on 3S Ordinance)
CLIENT STEPS
Verification – Frontline
1.1 Submission of 1.1 Verify and None 3 minutes personnel
complete accomplished receive the
requirements
1.2 Forward to
assessment
2.Assessment-
prepare is
charges the line of
business,
277
Note: area and
negative list employees
Issue a Denied/
Disapproved
form stating the
Violation.
(Indorse to office
head if not
Compliant / not
allowed to
register the
business)
2.2 Forward the 2.3 BPLO
assessment for Officer-in-
approval Charge
2.3 Sign the
assessment
2.1. Receive the 2.4 Issue the
3.Pay and claim-
Mayor's/ business,
Business Permit area and
Permit and
forward to
releasing
3.5 Record
transaction to
3.5 Claim Business logbook and
Permit and Plate Release
Business Permit
and Plate and/or
Sticker,
Barangay
Clearance and
Delivery
278
Van/Truck
Sticker (if
applicable)
Based on 30 minutes
the line of
business
TOTAL and
number of
employees
(varies)
3. Additional Line of Business

-For Business establishment need or required to secure additional line of business

Accomplished application form indicating BPLO Office
the line of business that will be added
Copy of the existing business permit
CLIENT STEPS
Verification –
requirements
1.2 Forward to
assessment
2.Assessment-
prepare is
279
charges the line of
business,
Note: area and
Issue a Denied/
Disapproved
form stating the
Violation.
(Indorse to office
head if not
Compliant / not
allowed to
register the
business)
2.2 Forward the

assessment for
approval
2.3 Sign the 2.3 BPLO
assessment Officer-in-
2.1 Receive the 2.4 Issue the Charge
3.Pay and claim-
Mayor's/ business,
Business Permit area and
Permit and
forward to
releasing
3.5 Claim Business 3.5 Record
Permit and Plate transaction to
logbook and
Release
Business Permit
Based on 30 minutes
TOTAL
the line of
280
business
and
number of
employees
(varies)
4. Certified True Copy of Business Permit and/or Barangay Clearance

The Business Permits and Licensing Office (BPLO) provides a certified true copy
of the Business Permit requested by the business owners in Valenzuela City

1. Accomplished Request Form for BPLO Office
Certification
- In case of representatives: Letter
Request, Authorization Letter with owner,
manager and/or President's signature or
Secretary Certificate, if Corporation
2. Original and Photocopy of the Business Requestee
Permit and/or Barangay Clearance to be
certified.
-Notarized Affidavit of Loss in case of loss
Business Permit and/or Barangay
Clearance
3. Photocopy of ID of the requesting Requestee
owner, manager and/or President of the
establishment
-In case of representatives:
ID of the person giving authorities and ID
of the authorized representative.
4. For Corporation SEC
-Proof of Incorporator (e.i. SEC General
Information Sheet/ GIS)
CLIENT STEPS
1. Submit the letter of 1.Check and None 3 minutes Frontline
request along with other receive request Personnel
requirements letter, original
281
business permit
and photocopy of
business permit
2. Receive order of 2. Issue order of None
payment payment
2.1. inform client
to proceed to
Cashier
3. Pay the required fees 3. Accept PHP 50 2 minutes Cashier
payment of fees per copy
3.1 Issue an
official receipt
4. Present official receipt 4. Receive None 3 minutes Frontline
and claim Certified True official receipt Personnel
Copy of Business 4.1 Prepare
Certified True
Copy of Business
Permit
4.2 Sign / 3 minutes BPLO
Approve Certified Officer in
True Copy of Charge
Business Permit
4.3 Release 2 minutes Frontline
Certified True Personnel
Copy of Business
Permit
PHP 50 13 minutes
TOTAL
per copy
5. Certification of Business Record

The Business Permits and Licensing Office (BPLO) provides a certification of
record of a particular business entity.

Who may avail: Requesting Client
1. Accomplished Request Form for BPLO Office
Certification
282
2. Photocopy of ID of the requestor and/or Requestee
its Manager or President
3. Letter Request / Authorization Letter, if Requestee
representative
4. For sole proprietor (Basis: R.A. 10173 or the Data Privacy Act)
-Letter consent from the owner of business
CLIENT STEPS
1. Submit the letter 1.1 Receive None 3 minutes Frontline
request along with other request letter Personnel
requirements 1.2 Check in the
BPLO records
and/or
documents the
business record
2. Receive order of 2.1 Issue order of None
payment payment
2.2 inform client
to proceed to
Cashier
3. Pay the required fees 3.1 Accept PHP 50 2 minutes Cashier
payment of fees per copy
3.2 Issue an
official receipt
4. Present official receipt 4.1 Receive None 3 minutes Frontline
and claim the official receipt Personnel
certification 4.2 Prepare
certification of
Business permit
4.3 Sign / 3 minutes BPLO
Approve Officer-in-
certification of Charge
Business permit
4.4 Release 2 minutes Frontline
certification of Personnel
Business permit
PHP 50 13 minutes
TOTAL
per copy
6. Retiring a Business Operation

Enterprises that closed or ceased their business operation or line of business or
whose ownership has changed, must file an Application for Retirement of
283
Business. This should be done to update the City Government’s records and avoid
accumulation of tax payments and penalties.

Who may avail: Enterprises/ Business owners in Valenzuela City
1. Notarized and accomplished application Company
form for retirement of business
2. Sworn statement of gross receipts,
indicate the reason and date of retirement
3. VAT or Percentage Tax Payments
4. Original Mayor’s Permit and official
receipts issued by the Treasury
Department
5. Sales Book
6. Map of Business Location (Sketch)
7. Board Resolution regarding closure (for
corporation)
CLIENT STEPS
1. Fill up and submit 1.1 Provide None 2 Minutes Frontline
accomplished certification form Personnel
application form along 1.2 Check
with other requirements completeness of
form and
requirements
1.3 Conduct
assessment of
taxes and fees
due, if any
1.4 Prepare
order of payment
1.5 Forward
order of payment
for signature
1.6 Sign the None 5 Minutes BPLO Officer-
order of payment in- Charge
284
2. Receive the signed 2.1 Issue signed 2 Minutes Frontline
order of payment and order of payment Personnel
application form and application
form
2.2 Inform client
to proceed to the
Cashier
3. Pay the required 3.1 Accept Depending 3 Minutes Cashier
taxes and/or fees due payment of fees on amount
3.2 Issue an of
official receipt business
3.3 Inform client taxes
to proceed to the and/or
City Treasurer’s fees due,
Office – License if any
Division
4.1 Check official None 5 Minutes City Treasurer's
4. Present the official receipt Office -License
receipt to the City 4.2 Release Division
Treasurer’s Office – Certification of
License Division to claim Retirement of
Certification Business
Amount 17 minutes
based on
business
TOTAL
taxes and
fees due,
if any
7. Securing an Occupational Permit

The Business Permits and Licensing Office (BPLO) provides Occupational Permit
to employees, as required by some business employers

Who may avail: Employees or Job Applicants (restaurants, fast food chains,
food manufacturers, supermarkets)
NBI or Police Clearance NBI or Police
Health Certificate City Health Office
285
Valid ID
CLIENT STEPS
1. Submit the necessary 1.1 Check the None 5 minutes Frontline
requirements completeness of personnel
requirements
1.2 Encode client
details
1.3 Print the
Occupational
Permit
1.4 Forward 2 minutes BPLO Officer-
Occupational in- Charge
Permit to BPLO
Officer-in-
Charge, for
signature
1.5 Sign the 3 minutes Frontline
Occupational personnel
Permit
1.6 Inform the
client to proceed
to the casher
2. Pay the required fees 2.1 Accept PHP 50 3 minutes Cashier
payment of fees
2.2 Issue an
official receipt
3. Proceed to the 3.1 Receive and None 2 minutes Admin
administrative office sign the Personnel
Occupational
Permit
3.2 Release 2 minutes BLPO Officer-
Occupational in-Charge
Permit
8. Securing a Special Permit

-The City shall also collect special permit fee for the holding of events such as
cock derbies, parades, motorcades, exhibits, public displays, fun runs, benefit
shows, street dancing, other special events and the like. This is without prejudice
to the requirements mandated by other government agencies.
- All other requirements required by law, ordinance and rules are subject to “post-
audit” process.
Post-Audit Process:
286
After client has secured the Special Permit, the business establishment is subject
for inspection by the relevant offices of the city.

1. Accomplished Application form BPLO
August 30, 2016 (6.0 (6.1)(6.1.2)(6.1.2.1))
3S Ordinance No. 322, Series of 2016)
2. Proof of business registration, DTI/ SEC/ CDA
incorporation, or legal personality (Basis: DILG-DTI-DICT Joint Memorandum
(e.i. DTI/ SEC/Cooperative Development Circular No. 01, Series of 2016 dated
Authority (CDA) registration) August 30, 2016 (6.0 (6.1)(6.1.2)(6.1.2.1)) y
3S Ordinance No. 322, Series of 2016.)
August 30, 2016 (6.0 (6.1)(6.1.2)(6.1.2.1))
3S Ordinance No. 322, Series of 2016.)
4. Occupancy Permit, if required by Office of the Building Official
national law (e.g. Building Code and local (Basis: DILG-DTI-DICT Joint Memorandum
laws), as post audit requirement in Circular No. 01, Series of 2016 dated
accordance with Section 5 of Ordinance August 30, 2016 (6.0 (6.1)(6.1.2)(6.1.2.1))
No. 322, Series of 2016 in relation to and amended by 3S Ordinance 322 series
Section 6.2.1.3 of DILG-DTI-DICT JMC 01- of 2016.)
2016
CLIENT STEPS
Verification –
requirements
1.2 Forward to
assessment
287
2.Assessment-
prepare is
charges the line of
business,
Note: area and
issue a Denied/
Disapproved
form stating the
Violation
(Indorse to office
head if not
Compliant / not
allowed to
register the
business)
2.2 Forward the

assessment for
approval
2.4 Receive the 2.4 Issue the Charge
3.Pay and claim-
Special Permit business,
3.4 Prepare area and
Special Permit number of
and forward to employees
releasing
3.5 Claim Special Permit 3.5 Record
transaction to
logbook and
288
Release Special
Permit
Based on 30 minutes
the line of
business
TOTAL and
number of
employees
(varies)
9. Business Tax Exemption

For newly opened and all owners applying for renewal of their business permits
with the line of business gasoline station, private schools, non-profit/non-stock,
dental clinic, medical clinic, optical clinic or other businesses

Who may avail: For newly opened and all owners applying for renewal of their
business permits with the line of business gasoline station,
private schools, non-profit/non-stock, dental clinic, medical
clinic, optical clinic or other businesses
1. Accomplished tax exemption application BPLO
form
2. DTI or SEC Registration DTI or SEC Office
3. By laws Company
4. Articles of Incorporation
5. General Information Sheet
6. Financial Statement (if Available)
7. Department of Energy and Franchise DOE
Agreement (for gasoline stations; if
available)
8. PTR, PRC and ITR (for clinics; if Appropriate government agency
available)
CLIENT STEPS
1. Submission of 1.1 Verify and None 20 days Frontline
289
application form with application
attached documentary together with the
requirements. attached
requirements.
1.2 The BPLO
will forward the
application to
City Legal Office
- The City Legal City Legal
Office will Office
evaluate the
application
- Forward the
finding to the
BPLO
2. Receive the result of 2.1 The BPLO 3 minutes Frontline
Tax Exemption will forward the personnel
evaluation result
to the ICTO and
Treasurer’s
Office, for
information (if
granted)
2.2 Inform the
business owner if
the request
and/or
application is
approved or
denied.
2.3 Issue the
result of Tax
Exemption
3. Apply or renew the 3.1 The applicant New 30 minutes
business permit with approved business
attaching the approved result will is
or denied process the computed
request/application for business permit based on
exemption and the BPLO the line of
will encode the business,
result of tax area and
exemption. number of
(see: Securing a employees
New Business
Permit of
290
Renewal of
Business Permit)
The applicant
with denied result
will secure
regular business
permit.
Based on 20 days and
the line of 33 minutes
business
TOTAL and
number of
employees
(varies)
10. Small and Home-based Business Tax Exemption

- For newly opened small and home-based business owner with capital
investment of Ten Thousand Pesos (P10, 000.00) or less and with an area of
operation of fifteen (15) square meters or less.
- For all owners applying for renewal of their business permits with gross sales or
receipts of Fifty Thousand Pesos (P50,000.00) or less and with an area of
operation of fifteen (15) square meters or less.

Who may avail: a. For newly opened small and home-based business owner
with capital investment of Ten Thousand Pesos (P10, 000.00)
or less and with an area of operation of fifteen (15) square
meters or less.
b. For all owners applying for renewal of their business
permits with gross sales or receipts of Fifty Thousand Pesos
(P50,000.00) or less and with an area of operation of fifteen
(15) square meters or less.
1. Request/ application for Small and BPLO
Home-based Business Tax Exemption
2. Capital investment of Ten Thousand Requestee
Pesos (P10,000.00) or less or gross sales/
receipts of Fifty Thousand Pesos
(P50,000.00) or less
291
3. Area of operation of fifteen (15) square
meter or less
CLIENT STEPS
1. The business owner 1.1 Receive the None 3 Minutes Frontline
may file a application personnel
request/application for 1.2 Forward the
exemption with the application to the
BPLO CSWDO, City
Treasurer and
Zoning for case
study and/or
certification
- The CSWDO, 28 days Zoning Office,
City Treasurer CSWDO,
and Zoning will Treasurer’s
evaluate and/or Office, City
inspect the Legal Office
establishment. personnel
- Forward to
BPLO
- The BPLO will
forward to the
request/
application,
together with the
attached case
study and/or
certification to
the City Legal
Office.
2. Receive the result of 2.1 Inform the None 3 Minutes Frontline
Tax Exemption business owner if personnel
the request/
application is
approved or
denied
2.2 Issue the
result of Small
and Home-based
Business Tax
Exemption
3. Apply or renew the (see: Securing a New 30 minutes Frontline
business permit New Business business personnel
attaching the approved Permit of is
292
or denied Renewal of computed
request/application for Business Permit) based on
exemption the line of
business,
area and
number of
employees
Based on 28 days and
the line of 36 minutes
business
TOTAL and
number of
employees
(varies)
11. Correction of Entry

2. Letter request for correction of Entry Company
3. Authorization Letter
- for representative
4. Photocopy of ID of owner and bearer
5. Original Mayor's/Business Permit and/or
Barangay Clearance
CLIENT STEPS
1. Submission of 1.1 Review the None 20 minutes 1.1 Frontline
complete accomplished documentary personnel
application form with requirements
attached documentary 1.2 Correct
requirements necessary
document based
on their request
1.3 Forward
document for
293
approval 1.3 BPLO
1.4 The BPLO Officer-in-
Officer-in-charge Charge
will countersign
the document
2. Claim the corrected 2.1 Issue the None 3 minutes Frontline
Mayor's/Business Permit signed document personnel
and/or Barangay 2.2 Record
Clearance transaction to
logbook
12. Amendment of Trade Name

2. Letter request for correction of Entry Company
3. Authorization Letter
4. Photocopy of ID (owner)
5. Original Copy of Mayor's/ Business
Permit
Fees)
CLIENT STEPS
1. Submission of 1.1 Verify and None 3 minutes Frontline
complete accomplished receive the Personnel
requirements
1.2 Forward to
294
personnel in
charge
2. Receive the 2.1 Evaluate the Based on 10 minutes 2.1 Frontline
Application with application with barangay personnel
assessment then attached ordinance
proceeds to Cashier documentary
requirements
2.2 Encode
amendments and
prepare
assessment of
taxes, fee and
charges
2.3 Forward the 2.3 BPLO
assessment for Officer-in-
approval Charge
2.4 Sign the
assessment
2.5 Issue the
signed
assessment and
documents
3.1 Pay the required 3.1 Accept 17 minutes 3.1 Cashier/
business tax fees payment of fees City Treasurer's
3.2 Issue an Office
official receipt
3.3 Forward to
officer in charge
for amendment
3.4 Encode 3.4 Frontline
amendment personnel
3.5 Claim Business 3.5 Issued the
Permit and Plate corrected
Mayor's/
Business Permit
3.6 Record
transaction to
logbook
Based on 30 minutes
barangay
TOTAL
ordinance
(varies)
295
13. Transfer of Location / Business Address

2. Letter request for transfer of business Company
address
3. Lease Contract (if lessee)
4. DTI Registration (if applicable)
5. Original Copy of Mayor's/Business
Permit
Fees)
7. Location of business (Sketch/Map) Company
CLIENT STEPS
1. Submission of 1.1 Verify and None 3 minutes Frontline
complete accomplished receive the Personnel
requirements
1.2 Forward to
assessment
2. Receive the 2.1 Encode 10 minutes Frontline
Application with details and Personnel
assessment then prepare
proceeds to Cashier assessment of
area and other
regulatory fee
2.2 Forward the
assessment for
the approval
296
2.4 Issue the Charge
signed
assessment and
documents
3.1 Pay the required 3.1 Accept Transfer of 20 minutes 3.1 Cashier /
business tax fees Payment of fees Business City Treasurer's
3.2 Issue an Address is Office
assessment for area, Personnel
computation of regulatory
Barangay fees and
3.4 Pay the required Clearance barangay
Barangay Clearance 3.4 Payment for clearance 3.4 Cashier /
fees Barangay City Treasurer's
Clearance Office
3.5 Forward to
printing of
Barangay
Clearance
3.6 Record 3.6 Frontline
transaction to Personnel
logbook and
release
Barangay
Clearance
3.7 Edit and
correct the
Mayor's Business
Permit
3.8 Claim Corrected 3.8 Release and
Business Permit record the
transaction to
logbook
Based on 33 minutes
the area,
regulatory
TOTAL fees and
barangay
clearance
(varies)
297
FINANCE OFFICES
CIVIL REGISTRY OFFICE
298
1. Correction of Clerical or Typographical Error in the Civil Register
In compliance with the Republic Act 9048, the Local Civil Registry of the City
Government of Valenzuela is authorized to correct a clerical or typographical error
in a civil registry entry and / or change of first name or nickname in the civil register
without need of a judicial order. Further, with the passage of Republic Act 10172
the Local Civil Registry is now authorized to correct gender and date of birth in the
civil register without need of judicial order.
Office or Division City Civil Registrar Office

Classification Highly Technical
Type of Transaction G2C
Who may avail Document Owner/ Authorized representatives
CHECKLIST OF REQUIREMENTS
For Correction of Birth, WHERE TO SECURE
Marriage, or Death Certificate
(whichever is/are applicable):
1. Baptismal Certificate (original copy) · Church or religious sect
2. Marriage contract of document owner (if
· LCR / PSA
married) (certified true copy / PSA copy)
3. Marriage contract of parents (certified
· LCR / PSA
true copy / PSA copy)
4. Own birth certificate (certified true copy) · LCR / PSA
5. Birth certificate of brothers and sisters
· LCR / PSA
(certified true copy / PSA copy)
6. Birth certificate of father and mother
· LCR / PSA
7. Birth certificate of children (certified true
· LCR / PSA
copy / PSA copy)
8. Voter’s Affidavit (certified true copy) · COMELEC
9. Employment Record - Certificate of
· Company where employed
Employment (original copy)
10. GSIS Record - Policy Contract (present
· GSIS
original)
11. SSS Record - Form E-1 or ID (present
· SSS
original)
12. Medical record · Hospital/clinic
13. Business record · BPLO/BIR/Company
14. School record - Form 137 / Transcript of
· School
Records / Diploma (present original)
299
15. Certified copy of T.C.T. and tax
· Register of Deed/Assessor’s Office
declaration
16. Driver’s license (present original) · LTO
17. PRC license ID (present original) · PRC
18. Affidavit of Publication with newspaper
· Proper newspaper publishers
clippings
19. Other document the City Civil Registrar
· Will be accordingly explained to the
may require in addition to the listed above
petitioner.
(for further verification)
For Change of First Name in the Birth, Marriage, or Death Certificate
2. Marriage Contract of document owner (if
· LCR / PSA
married) (certified true copy / PSA copy)
· LCR / PSA
true copy / PSA copy)
· LCR / PSA
6. Birth certificate of father or mother
· LCR / PSA
· LCR / PSA
copy / PSA copy))
9. Employment Record - Certificate of
· Employer/Company
Employment (original copy)
10. GSIS Record - Policy Contract (present
· GSIS
original
11. SSS Record - Form E-1 or ID (present
· SSS
original)
12. Medical record · Hospital/Clinic
14. School record - Form 137 / Transcript of
Records /Diploma (high school or college) · School
(present original)
declaration
300
18. Employer’s Clearance - Certificate of No
· Company/Employer
Administrative Case (company)
19. NBI Clearance - new (original copy) · NBI
20. Police Clearance - new (original copy) · Police Office
21. Fiscal Clearance - original copy · Public Prosecutor’s Office
22. RTC Clearance - original copy · Clerk of Court RTC
23. Affidavit of Non-employment (if not
· Notary Public
working)
clippings
· Will be accordingly explained to the
petitioner.
(for further verification
For Change of Gender and Date of Birth
2. Marriage contract of document owner (if
· LCR / PSA
married) (certified true copy/PSA copy)
· LCR / PSA
true copy /PSA copy)
· LCR / PSA
(certified true copy/PSA copy)
6. Birth certificate of father and mother
· LCR / PSA
(certified true copy/PSA copy)
· LCR / PSA
copy/PSA copy)
9. Employment Record – Certificate of
· Employer/Company
employment (original copy)
10. GSIS Record – Policy Contract (present
· GSIS
original)
11. SSS Record – Form E-1 or ID (present
· SSS
original)
12. Medical record · Hospital/Clinic
14. School record – Form 137 / Transcript of
· School
Records / Diploma (present original)
301
declaration
18. Medical Certification from Health Office · City Health Office
19. Whole Body Picture (5R)
20. Medical Certificate (2 Laboratory test
· Hospital/Clinic/health office
with gender)
21. Employer’s clearance of No
· Company/Employer
Administrative Case (if employed)
22. Affidavit of Non-employment (if not
employed)/ Affidavit of Father or Mother (if · Notary Public
minor)
23. Police Clearance (for 18 years old
· Police Office
above)
24. NBI Clearance (for 18years old above) · NBI
25. Transvaginal Ultrasound (Valenzuela
· Hospital/Clinic/health office
Emergency Hospital)
clippings
(for further verification)
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Submit Petition 1.Examine and validate
and all necessary submitted Petition and 3 minutes
requirements. Documents
1.1. Conduct None LCR personnel
3 minutes
1.2. Issue order of
3 minutes
Payment
2. Pay the required 2. Issue official receipt
See
fee and get official attached 3 minutes Cashier
receipt fees
3. Proceed for the 3. Type Record Sheet,

preparation of Notice and Certificate of None 3 minutes LCR personnel
Posting
302
Notice and 3.1. Publication and
Publication. Posting Period for ten None 10 days
(10) days
3.2. Issuance of
None 5 days LCR Head
Decision
3.3. Transmit the
Petition for affirmation None 3 days LCR personnel
of decision to PSA/CRG
See
18 days and
TOTAL attached
fees 15 minutes
2. Issuance of Certificate of Finality

From receipt by the Civil Registrar’s Office of the decision of the Civil Registrar
General (PSA) affirming the Decision of the City Civil Registrar, the latter shall
prepare and issue a Certificate of Finality.
Office or Division City Civil Registrar’s Office

Classification Complex
Who may avail Document Owner/ Authorized representatives
1. Decision of the Civil Registrar General /
PSA
PSA
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit Decision Issuance of Certificate
of the Civil of Finality upon receipt
LCR personnel
Registrar General / of CRG’s Decision None 5 days
and Head
PSA Affirming the CCR’s
Decision
TOTAL None 5 days
3. Marriage License
As mandated under the Family Code of the Philippines, Marriage License shall be
issued by the civil registrar of the city or municipality where either contracting party
habitually resides.
303
Who may avail Contracting Parties – one must be a Valenzuela
Resident
1. Accomplished application form · LCR
2. Birth or Baptismal Certificate (PSA or
· LCR or PSA / Church or religious sect
local copy)
3. Family Planning Certificate (Issued by the
· City Health Office
City Health Office)
4. Marriage Counseling Certificate (Issued
by the City Social Welfare and Development · City Social Welfare and Development
Office (CSWD), if applicant is below 25 Office
years old)
5. Parental Consent – Signature of father or
· Form from LCR – signed by proper
mother or guardian (for applicant above 18
parent/guardian as the case maybe
years old but below 21years old)
6. Parental Advice - Signature of father or
· Form from LCR – signed by proper
mother or guardian (for applicant above 21
parent/guardian as the case maybe
years old but below 25 years old)
7. Certificate of Legal Capacity to Contract
Marriage issued by their respective
· Diplomatic or Consular Office of the
Diplomatic or Consular Officials (when
foreign national.
either or both of the contracting parties are
citizens of a foreign country)
8. PSA Certificate of No Marriage
· PSA
(CENOMAR)
9. Decree of Annulment/ Absolute Nullity · Issuing Court
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Fill up and 1. Examine and validate
3 minutes
submit the submitted documents
application form None
together with other 1.1. Conduct
3 minutes
requirements preliminary interview Frontline
Personnel
2. Receive signed 2. Issue signed order of
None 2 minutes
2.1. Direct client to
Cashier for payment
304
3.Pay the required 3. Receive payment PHP
5 minutes Cashier
fees and issue official receipt 150
4.Present official 4. Record official
5 minutes
receipt receipt
5.Posting and 5. Advice client that Frontline
Confirm schedule there will be posting None
personnel
of release of period of ten (10) days 10 days
marriage License including Saturdays,
Sundays and holidays
6.Release of 6. After posting for ten
None 2 minutes LCR personnel
Marriage License (10) days.
10 days and
TOTAL None
20 minutes
4. Timely Registration of Marriage

In an ordinary marriage, the time for registration of the certificate of marriage is
within fifteen (15) days following the solemnization of marriage while in the
marriage exempted from the license requirement, the prescribed period is thirty
(30) days at the place where the marriage was solemnized.

Classification Simple
Who may avail Spouses whose marriage was solemnized in Valenzuela
City
1. Four copies of Marriage Certificate · Solemnizing officer
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit all 1. Examine and validate
3 minutes
requirements submitted documents Frontline
1.1. Conduct Personnel
None 3 minutes
1.2. Assign registry Registration
2 minutes
number Officer
2. Get copy of 2. Issue Certificate of
Certificate of Marriage with registry Registration
None 2 minutes
Marriage with number Officer
registry number
305
5. Late Registration of Marriage

When the spouses failed to register their marriage within thirty (30) days after
solemnization, the married couple shall apply for late registration of marriage.

Who may avail Spouses whose marriage was solemnized in Valenzuela
City
2. Four copies of Marriage Certificate · Solemnizing officer
3. Affidavit of the Contracting Parties stating · Notary Public/ private lawyer
their names, and date and place of
marriage.
4. Affidavit of the Solemnizing Officer stating · Notary Public/ private lawyer
exact place, date of marriage, facts and
circumstances surrounding the marriage,
and the reason or cause of the delay of
registration.
5. Affidavit of Two Disinterested Persons · Notary Public/ private lawyer
stating the circumstances of marriage such
as date and place of marriage, name of the
contracting parties and name of the
solemnizing officer.
6. Certificate of No Record of Marriage from · PSA
the Philippine Statistics Authority (PSA)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Examine and validate
3 minutes
documents
1. Submit all 1.1. Conduct Frontline
None 3 minutes
requirements preliminary interview personnel
1.2. Assign registry
3 minutes
number
2. Confirm 2.Advice client that
Frontline
schedule of there will be a posting None 10 days
personnel
release of Marriage period of ten (10) days
306
Certificate with including Saturdays,
registry number Sundays and holidays
to comply with legal
requirements
2.1. Inform client date
of possible release of
the Marriage Certificate
with registry number
3. Receive the 3.Issue signed order of
Frontline
signed order of payment None 2 minutes
personnel
payment
4. Pay the required 4.Accept payment and
PHP 20 Cashier
fees issue official receipt
5.Record official receipt 5 minutes
5.1. Prepare Marriage
3 minutes
Certificate registration
5.2. Forward Marriage Frontline
5. Present official Certificate to the personnel/
2 minutes
registration officer for None
receipt Registration
signature Officer
5.3. Sign Marriage
Certificate registration
3 minutes
5.4. Forward to the
releasing personnel
6. Get a copy of 6.Issue Marriage
Releasing
the Marriage Certificate registration
None 2 minutes Frontline
Certificate
Personnel
registration
10 days and
TOTAL PHP 20
25 minutes
6. Timely Registration of Birth

The Birth of a child shall be registered in the City Civil Registrar’s Office within
thirty (30) days from the time of birth. The Hospital/Clinic/similar institutions’
administrator or the physician, nurse, midwife, or “hilot” or anyone who attended
the delivery of a child as the case maybe shall register the birth.

307
Who may avail Hospital/Clinic/Similar Institutions’ Administrator,
Physician, Nurse, Midwife, “Hilot” or anyone who
attended the birth, parents or guardians of the child or
the child himself/herself (if legal age).
If the child is legitimate:
1. Four (4) copies of the Certificate of Live ·Administrator of Hospital/Clinic/other
Birth (Form 102) duly accomplished and institutions, Physician, Nurse, Midwife,
signed by proper parties “Hilot” or LCR
2. Medical certificate from the hospital, clinic
or midwife; or Affidavit of traditional midwife ·Administrator of Hospital/Clinic/other
or “hilot”. (if already deceased – Affidavit of institutions, Physician, Nurse, Midwife,
mother or father or guardian as the case “Hilot”
maybe)
3. Certified true copy of Marriage Contract
· LCR / PSA
of parents
If the child is illegitimate, in addition to the above:
1. Authority to Use the Surname of the
· LCR/ Notary Public
Father
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Fill up and Examine and validate
3 minutes
submit the submitted documents Frontline
application form Conduct Preliminary None Personnel
3 minutes
along with other Interview
requirements Assign registry Number 3 minutes
2. Claim the copy Issue Certificate of Live Registration
of the Certificate of Birth (Form 102) with officer
None 3 minutes
Live Birth with Registry number
number
7. Late Registration of Birth

When there is failure to register birth within thirty (30) days after a child’s birth, the
Hospital/Clinic Administrator, attendant at birth, child’s parents, guardian or child
himself/ herself (if legal age) shall apply for late registration of birth. However, it
shall be the attendant at birth who shall certify the facts of birth (such as the
physician, nurse, midwife or “hilot” or anybody who attended the delivery).
308
Office or Division City Civil Registrar Office
Who may avail Hospital/Clinic/Similar Institutions’ Administrator,
Physician, Nurse, Midwife, “Hilot” or anyone who
attended the birth, parents or guardians of the child or
the child himself/herself (if legal age).
If the child is legitimate:
1. Four (4) copies of the Certificate of Live ·Administrator of Hospital/Clinic/other
Birth (Form 102) duly accomplished and institutions, Physician, Nurse, Midwife,
signed by proper parties “Hilot” or LCR
2. Baptismal Certificate ·Church or religious sect
3. Transcript of records (Form 137) ·School
4. Certified true copy of Marriage Contract
· LCR / PSA
of parents
5. Joint Affidavit of Two (2) disinterested
· Notary Public
persons
6. Certificate of No Record from the National
· National Archives
Archives (if born in 1944 and below)
7. PSA Negative Result (if born in 1945 and
· PSA
up)
8. Medical certificate from the hospital, clinic
or midwife; or Affidavit of traditional midwife ·Administrator of Hospital/Clinic/other
or “hilot”. (if already deceased – Affidavit of institutions, Physician, Nurse, Midwife,
mother or father or guardian as the case “Hilot” or parents/guardian, Notary Public
maybe)
9. Other documents with date and place of
birth that the Civil Registrar may require
such as but not limited to:
· Appropriate government agencies.
· NBI Clearance, SSS From E-1 or E-4,
Postal I.D., Voter’s Registration Record
(VRR), Philhealth Member’s Data Record.
If the child is illegitimate , in addition to the above (whichever is/are applicable):
2. Authority to Use the Surname of the
· LCR/ Notary Public
Father
309
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
None 3 minutes
Requirements submitted documents Frontline
1.1. Conduct Personnel
None 30 minutes
2. Receive signed 2.Issue signed order of Frontline
None 2 minutes
order of payment payment Personnel
Regis-
tration
Fee –
PHP 20
Certifi-
3. Pay the required 3. Accept payment and cation
3 minutes Cashier
fees issue official receipt of No
Record
PHP 50
Verifica-
tion Fee
PHP 20
4. Present official 4. Record official None
receipt receipt
2 minutes
number
5. Confirm 5. Advise client that Frontline
schedule of there will be a posting Personnel/
release of the copy period of ten (10) days Registration
of the Certificate of including Saturdays, Officer/
Live Birth with Sundays and holidays Releasing Staff
registry number to comply with legal 10 days
requirements
Regis-
tration
Fee –
PHP 20
10 days and
TOTAL Certifi-
40 minutes
cation
of No
Record
PHP 50
310
Verifica-
tion Fee
PHP 20
8. Timely Registration of Death

Death registration should be undertaken within thirty (30) days from the time of
death.

Who may avail Nearest kin or any person who has knowledge of death
of a person
Hospital or Clinic Administrator; For
1. Four (4) duly accomplished Form 103 deaths occurring at home Doctors
(Death Form) assigned at the health center or the City
Health Office.
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Fill up and 1.Provide Form 103
submit Form 103 1.1. Conduct 2 minutes
along with all preliminary interview
requirements
1.2. Examine and Frontline
validate submitted 2 minutes Personnel
documents
None
3 minutes
number
2. Acquire copy of 2. Issue Death
Frontline
the Death Certificate (Form 103)
2 minutes Personnel /
Certificate with with registry number
Support staff
registry number
9. Registration of Court Decrees and Orders

The service covers the registration of the following court decrees/orders:
a. Adoption/Rescission of Adoption;
311
b. Annulment of marriage/ Declaration of Absolute Nullity of Marriage/ Legal
Separation;
c. Change of name or correction of entry;
d. Civil Interdiction;
e. Declaration of Presumptive Death of the Absent Spouse/ Judicial Declaration
of Absence;
f. Compulsory Recognition of Illegitimate Child/ Voluntary Recognition of Minor
Illegitimate Child;
g. Appointment of Guardian/ Termination of Guardianship;
h. Judicial Determination of the Fact of Reappearance of Absent Spouse, if
disputed;
i. Naturalization Certificate/ Cancellation of Naturalization Certificate;
j. Separation of Property/ Revival of Former Property Regime;
k. Emancipation of Orphaned Minor; and
l. Other registrable court decrees/orders.

Who may avail Applicant parties, relatives or any person in interest
Four certified true copies of Court Decree/ Proper courts that issued the subject
Order decree or order
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit court 1. Examine and validate
decrees/orders submitted documents LCR Personnel /
None 10 minutes
with supporting Support Staff
documents, if any.
2. Answer 2. Conduct Preliminary
None
Preliminary Interview
Interview 2.1. Assign Registry LCR Personnel /
None 5 minutes
Number Support Staff
3. Accept signed 3. Issue signed order of
None
4. Pay the required 4. Accept payment and See
attached
5 minutes Cashier
fees. issue official receipt.
312
table of
fees
4.1. Record the Official
None
Receipt
5. Present the 5. Annotate or amend
None
Official Receipt registered documents
5.1. Prepare certified
true copies of None LCR Personnel /
10 minutes
registered court orders Support Staff
5.2. Forward certified
true copies to the civil None
Registrar for signature
5.3. Sign the certified
true copies of the
None LCR Head
registered court
decree/order
5 minutes
5.4. Issue and release
certified copies of LCR Personnel /
None
registered court Support Staff
decrees/orders
See
attached
TOTAL table of 35 minutes
fees
REGISTRATION OF COURT DECREES and ORDERS FEES:

Adoption/Rescission of Adoption: PHP 100
Annulment of Marriage: PHP 5,000
Judicial Correction of Entries: PHP 100
Declaration of Presumptive Death of the Absent spouse/Judicial Declaration of
Absence: PHP 1,000
Compulsory or Voluntary Recognition of Illegitimate Child/Judicial Determination of
Filiation: PHP 500
Appointment and/or Termination of Guardianship: PHP 1,000
Naturalization: PHP 5,000
Emancipation of Minor: PHP 1,000
Repatriation: PHP 1,000
Legal Separation: PHP 3,000
Other Registrable Court Decrees: PHP 1,000
10. Registration of Legal Instruments

The service covers the registration of the following legal instruments:
a. Affidavit of Reappearance;
b. Acknowledgement of Paternity;
313
c. Acquisition of Citizenship;
d. Authorization and Ratification of Artificial Insemination;
e. Certificate of Legal Capacity of Artificial Insemination;
f. Legitimation;
g. Option to Elect Philippine Citizenship;
h. Partition and Distribution of Properties of Spouses and Delivery of the
Children’s Presumptive Legitime;
i. Marriage Settlement and any modification thereof;
j. Repatriation Document with Oath of Allegiance;
k. Voluntary Emancipation of Minor;
l. Waiver of rights/interests of Absolute Community of Property; and
m. Other registrable legal documents.

Who may avail Applicant parties, relatives or any person in interest
Four copies of the Legal Instrument to be From the applicant’s legal counsel /
registered Notary Public
· For Acknowledgement of Paternity – the
interested party must submit at least two (2)
Insurance providers (i.e. SSS, Philhealth,
public/private instruments where the
GSIS, private insurance companies) and
putative father duly recognized the child as
the child’s School.
his son/daughter. (i.e. insurance policies,
school records etc.)
· For Legitimation – with supporting
documents such as PSA Marriage Philippine Statistics Authority
Certificate and Certificate of No Marriage.
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit the legal 1. Examine and validate
instrument with submitted documents
10 minutes
supporting
documents, if any. See LCR Personnel
2.Answer 2. Conduct Preliminary attached and Support
Preliminary Interview fees 5 minutes Staff
Interview
3. Accept signed 3. Issue signed order of
2 minutes
314
4. Pay the required 4. Accept payment and
2 minutes
fees. issue official receipt.
4.1. Record the Official
5 minutes
Receipt
3 minutes
number
5. Present the 5. Register and
Official Receipt Annotate the 10 minutes
documents
See
TOTAL attached 37 minutes
fees
REGISTRATION OF LEGAL INSTRUMENT FEES:

Affidavit to Use the Surname of the Father: PHP 100
Affidavit of Reappearance of Spouse: PHP 500
Paternal Acknowledgment: PHP 100
Authorization and Ratification of Artificial Insemination: PHP 5,000
Legitimation: PHP 50
Option to Elect Philippine Citizenship: PHP 1,000
Pre-Nuptial Agreement: PHP 1,000
Other Registrable Legal Instruments: PHP 500
11. Issuance of Certified True Copies of Documents registered with

the Civil Registry Office.
For documents registered with and under the custody of the Local Civil Registry
Office, the document owner or data subject (as defined under RA 10173 or “Data
Privacy Act of 2012” and its IRR) or other persons entitled to copy issuance of
Civil Registry Documents/ Certifications or their authorized representatives may
request the issuance of Certified True Copies of said registered documents upon
compliance and submission of documentary requirements and payment of
appropriate fees.

Type of Transaction G2C, G2G
Who may avail Document owners and other authorized persons/entities
1. Document Owner
2. Spouse – can request copy/ies of the CRDs of his/her wife/husband and their
children
315
3. Parents – can request copy/ies of the CRDs of their children provided their name is
indicated in the latter’s birth documents either as father or mother.
· Duly accomplished application form LCR
· Valid government issued ID (of
document owner if legal age; if minor, that
of the parents) Proper government agency
4. Guardian – appointed by court or the person exercising substitute parental authority
pursuant to Article 216 of the Family Code may request copy issuance of CRDs of a
minor.
· Valid ID; court decree of guardianship;
Affidavit of guardianship (as may be Proper government agency; court or notary
applicable). public
5. Institutions legally in-charge of minors – can only request copy issuance of CRDs
of the minor if the Regional Director of the DSWD has issued an authorization to the
concerned Child Caring Agency (CCA).
· DSWD Authorization Letter on a per
child basis Regional Director of the DSWD
6. Court or proper public official – in connection with administrative, judicial or other
official proceedings to determine the identity of the person.
· Subpoena Duces Tecum and Ad
Testificandum Proper court or administrative agency
7. Government agencies – in pursuance to their mandate
· Data Sharing Agreement in accordance
with NPC Circular 16-02 Government agency and City
8. Nearest kin – copy issuance/authentication of CRDs/certifications by nearest of kin
of a deceased person.
· Affidavit of Kinship stating he/she is the
closest surviving relative. Notary Public
9. Other person Authorized by the Document Owner or persons entitled to copy
issuance of CRDs/certifications.
· Written Authorization from the document
owner or other person’s entitled to copy
Proper persons/entities as herein indicated.
issuance of CRDs/certifications together
with 1 government issued ID of the
316
document owner (parents if minor) as well
as that of the representative. A
captured/scanned image of the actual
written authorization with signature that
matches the accompanying ID is
acceptable. However, if the document
owner or person entitled to copy issuance
of CRDs/certifications is abroad, the latter
should provide a copy of his/her passport.
Note: Other documents may be required by the Civil Registrar at the latter’s
discretion/judgment on a case to case basis to comply with the mandate of the Data
Privacy Act of 2012.
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
requirements submitted documentary 10 minutes
requirements Frontline
None
Personnel
2. Receive signed 2. Issue signed order of
2 minutes
3. Pay the required 3. Accept payment and Certifi-
fees. issue official receipt. cation
Fee -
PHP 50 2 minutes Cashier
Verifica-
tion Fee
PHP 20
4.Present the 4. Record Official
5 minutes
Official Receipt Receipt
4.1. Prepare the Copy
3 minutes
of registered document Releasing
4.2. Forward the Copy Frontline
of registered document Personnel
None
to the Civil Registrar or 2 minutes
his authorized signatory
for signature
4.3. Sign Copy of Civil Registrar or
registered 3 minutes his authorized
document signatory
5.Get Certified 5. Issue Certified Copy
Releasing
Copy of the of the registered
None 3 minutes Frontline
registered document
Personnel
document
317
Certifi-
cation
Fee -
Verifica-
tion Fee
PHP 20
318
FINANCE OFFICES
GEOGRAPHICAL INFORMATION SYSTEM (GIS)
319
1. Request for GIS Maps with Data analysis - Administrative Boundaries
(City/Barangay), Road Network, Building Footprints, Land Use/Zoning
etc.
Office or Division: Geographic Information System - Data Management Office (GIS

DMO)
Who may avail: All government agencies or any stakeholders
Request Letter - With details of map, content, Through mail, email or GIS Office
time and date to be submitted.
FEES
TO PROCESSING PERSON
BE TIME RESPONSIBLE
PAID
1. Requestee must fill 1. Coordinate with the None 20 days GIS Head or
up the request form, concerned agency personnel
specifying the content representative and
of Maps in detail. give the exact date
(This can be done and time of release of
through email) the map that she/he
requested.
2. Acknowledged 2. Email the Maps or
receipt of GIS Maps hand a copy of Maps
to the concerned
agency.
TOTAL None 20 days
2. Request for GIS Maps with data Analysis - Road Networks,

Landmarks, Disaster Prone Areas (Flood, Fire, Liquefaction, Etc.)

DMO)
320
Who may avail: Local Government Offices (e.g. DRRMO, Planning, Health,
Zoning, Assessors, BPLO, etc.)
Request Letter - With details of map content, Through mail, email or GIS Office
time and date to be submitted.
FEES
BE TIME RESPONSIBLE
PAID
1. Requestee must fill 1. Coordinate with the None 7 days GIS Head or
through email) the map that she/he
requested.
2. Acknowledged 2. Email the maps or
receipt of GIS Maps hand a copy of Maps
to the concerned
agency.
TOTAL None 7 days
3. Request for GIS Datasets such as Shapefiles, KMZ files, Excel Files,
etc. (Filtered, Analyzed, or Alike)
Office or Division: Geographic Information System - Data Management System

(GIS DMO)
Who may avail: National and Local Government Offices/Agencies
Request Letter - With specific kind of Datasets Through email or GIS Office
FEES
BE TIME RESPONSIBLE
PAID
1. Requestee must fill 1. Coordinate with the None 7 Days GIS Head or
321
through email) the Datasets.
2. Acknowledged 2. Email the Datasets
receipt of GIS or hand a copy of
Datasets Datasets to the
concerned agency.
TOTAL None 7 days
4. Data Verification such as Street Names, Locations, Barangay

Boundaries, etc.

DMO)
Documents needed to be verified Through email or GIS Office
FEES
BE TIME RESPONSIBLE
PAID
1. Requestee must fill 1. Coordinate with the None 20 minutes GIS Head or
specifying the data to representative.
be verified.
2. Acknowledged 2. Email the verified
receipt of Verified data or hand a copy of
Data. the verified data to the
concerned agency.
5. Data Updating such as Parcels, Business Tagging, Zoning, etc.

DMO)
322
Request Letter and Copy of Data to be Through email or GIS Office
updated.
FEES
BE TIME RESPONSIBLE
PAID
1. Requestee must 1. Coordinate with the None 20 days GIS Head or
submit request letter concerned agency personnel
and endorse the data representative.
to be updated. (Like
TCT, Coordinates,
etc)
2. Acknowledged 2. Email the Datasets
receipt of Updated of the updated data or
Data. hand a copy of the
updated datasets to
the concerned agency.
TOTAL None 20 days
323
FINANCE OFFICES
TREASURER’S OFFICE
324
1. Receipt of Payment of Business Taxes
Business establishments are required to pay business taxes and other regulatory
fees. Business permits must be renewed every year and penalties are imposed on
business establishments that fail to renew during the prescribed period. taxes may
be paid in an annual or quarterly basis.
Office or Division: License and Fees Division

Type of Transaction: Government to Business
Who may avail: Owners of business establishments in Valenzuela City
Billing Form Business Permit and Licensing Office (BPLO)
1. Submit the 1. Receive the Amount 2 minutes Revenue
billing form to anyrequired document reflected in Collectors
available counters and check for the billing
from Counter 1 to completeness and form
Counter 4 at verify the amount to
Taxpayer's be paid
Lounge A
2. Pay the 2. Receive the 3 minutes Revenue
required taxes, payment and issue Collectors
fees and charges the Official Receipt
and Community Tax
Certificate -
Individual/Corporation
(if applicable)
Amount
reflected in
TOTAL 5 minutes
the billing
form
2. Receipt of Payment of Real Property Taxes

Owners of land, buildings, and machineries are required to pay real property taxes,
which is percentage of their property's taxable value. Taxpayers who pay late or skip
payments are subjected to surcharge and interest. Taxes may be paid in an annual
or quarterly basis.
Office or Division: Land Tax Division
325
Who may avail: Owners of real properties in Valenzuela City
Statement of Account or latest official City Treasurer's Office
receipt
or copy of latest real property tax City Assessor's Office
declaration
1. Submit the 1. Receive the Amount 3 minutes Revenue
required required documents. reflected in Collectors
documents to any If no statement of the
available counters account, generate Statement
from Counter 8 - and print latest of Account
Counter 12 at Statement of Account [RPT =
Taxpayer's Basic
Lounge B (Assessed
2. Pay the real 2. Receive the Value x 5 minutes Revenue
property tax payment and issue Tax Rate) + Collectors
the Official Receipt SEF
(Assessed
Value x
1%)]
[RPT =
Basic
(Assessed
Value x
TOTAL Tax Rate) + 8 minutes
SEF
(Assessed
Value x
1%)]
3. Issuance of Real Property Tax Clearance

A certificate of real property tax payments is required in various transactions (e.g.
transfer of property ownership, loan, or mortgage) to prove that taxes have been paid
and updated
Office or Division: Land Tax Division

326
Who may avail: Owners of real properties in Valenzuela City
Accomplished request form Land Tax Division of City Treasurer's Office
Latest official receipt for existing property Land Tax Division of City Treasurer's Office
or Tax Declaration for newly acquired City Assessor's Office
properties
Certificate of No Improvement (if lot only) City Assessor's Office
1. Submit the 1. Receive the None 20 minutes Frontline
required required documents Personnel - Tax
documents to and check for Clearance
Land Tax Division completeness Section
1.1 Check record of
payment (for no
records, prepare
property ledger)
1.2 If lot only, verify to
Assessor's Office for
improvement
1.3 Verify the status
of the property for tax
deficiency due to
reclassification
1.4 Issue the Order of
Payment to the client
2. Pay the 2. Receive the PHP 50 per 2 minutes Revenue
required fee at payment and issue Tax Collectors
any available the Official Receipt Declaration
cashier from
Counter 3 to
Counter 5 at
Taxpayer's
Lounge B by
showing the
Order of Payment
3. Present the 3. Check the Official None 5 minutes Frontline
Official Receipt to Receipt Personnel - Tax
Frontline 3.1 Start processing Clearance
Personnel - Tax the Clearance Section Division
Clearance 3.2 Verify and sign Supervisor -
Section the Clearance Land Tax
327
3.3 Issue the
Clearance to the
Client
PHP 50 per
2 hours and 7
TOTAL Tax
minutes
Declaration
4. Issuance of Certification Related to Business License and Fees

Certification of Last Payment is required in renewal of business license; Certification
of No Business for the residents of Valenzuela requesting for Medical and Hospital
Assistance, SSS Claims, and other purposes; Certification of Retirement of Business
is required by BIR for closing of business and for verification purposes
Office or Division: Business License and Fees Division

Who may avail: Owners of business establishments in Valenzuela City
Request Form Business License and Fees Division Office
Certification of No Business - request Hospital where the client was confined
from the hospital if to be used for medical
assistance and claims
Certification of Retirement of Business - Business License and Fees Division Office
Approved retirement application
1. Fill-out and 1. Review the request None 10 minutes Frontline
submit the form and identify what Personnel -
request form type of certification is Certifications
along with being requested Section
required 1.1 Check documents
documents for completeness
1.2 Issue the Order of
Payment
2. Pay the 2. Receive the PHP 50 per 2 minutes Revenue
required fee at payment and issue Certifica- Collectors
any available the Official Receipt tion
cashier from
Counter 3 to
Counter 5 at
Taxpayer's
328
Lounge B by
showing the
Order of Payment
3. Present the 3. Check the Official None Frontline
Official Receipt to Receipt Personnel -
Frontline 3.1 Start processing Certifications
Personnel - the Certification Section Division
Certifications 3.2 Verify and sign Supervisor -
Section the Certification Business License
3.3 Issue the and Fees
Certification to the
Client
PHP 50 per
TOTAL Certifica- 52 minutes
tion
5. Receipt of Payment of Real Property Transfer Tax

A transfer tax is a tax on the passing of title to property from one person (or entity)
to another. The tax should be paid within 60 days from the date of execution of deed
as regards to sale, barter, donation or any mode of transferring ownerships; or from
the date of descendant's death, in case of transfer of succession.
Office or Division: Administrative Division

Who may avail: All
1 Photocopy of Deed of From client
Sale/Donation/Extrajudicial Settlement
1 Photocopy of Tax Declaration of City Assessor's Office
property to be transferred
1 Photocopy of Certificate of No City Assessor's Office
Improvement (if lot only)
1 Photocopy of updated Tax Clearance Land Tax Division, City Treasurer's Office
1. Submit the 1. Receive the None 20 minutes Revenue
required required documents Collectors
documents to and check for
Counter 3 or 4 at completeness
329
Taxpayer's 1.1 Compute the
Lounge B transfer tax to be paid
2. Pay the 2. Receive the 75% of 1% 3 minutes Revenue
required amount payment and issue of the total Collectors
the Official Receipt considerati
on involved
in the
acquisition
of the
property or
the fair
market
value
whichever
is higher
75% of 1%
of the total
considerati
on involved
in the
acquisition
TOTAL of the 23 minutes
property or
the fair
market
value
whichever
is higher
6. Issuance of Community Tax Certificate - Individual

The Community Tax Certificate (CTC) or a Cedula is a document issued by the
Philippine government to individuals and corporations upon payment of the
community tax. It is also used when conducting transactions in various offices and
agencies of the government

Who may avail: All Filipino citizens
Filled-out application form Counter 1 and 2, Taxpayer's Lounge B
330
1. Submit the 1. Encode the details None 3 minutes Revenue
filled-out form to of the client and Collectors
Counter 1 or 2 at compute the amount
Taxpayer's to be paid
Lounge B
2. Pay the 2. Receive the Annual 2 minutes Revenue
required amount payment and issue basic Collectors
the Community Tax community
Certificate tax of PHP
5 plus PHP
1 for every
PHP 1,000
of income
whether
from
exercise of
profession
or property,
but in no
case the
additional
tax
exceeds
PHP 5,000
Annual
basic
community
tax of PHP
5 plus PHP
1 for every
PHP 1,000
of income
whether
TOTAL from 5 minutes
exercise of
profession
or property,
but in no
case the
additional
tax
exceeds
PHP 5,000
331
7. Issuance of Professional Tax Receipt (PTR)
Every person legally authorized to practice his profession shall pay the professional
tax. The PTR is the proof that a professional is practicing the profession for the
specific year.
Persons engaged in the practice of profession is levied an annual professional tax,
except those exclusively employed in the government.

Type of Transaction: Government to Client
Who may avail: All licensed professional
PRC license PRC
Previous original receipt of PTR (if LGU where the client secured his last PTR
renewal)
1. Present the 1. Validate the None 2 minutes Revenue
PRC ID and copy submitted Collectors
of previous PTR requirements
to Counter 3 or 4
at Taxpayer's
Lounge B
2. Pay the 2. Receive the Php 300 2 minutes Revenue
required amount payment and issue (plus Collectors
the Professional Tax surcharge
Receipt and interest
if late
payment)
Php 300
(plus
surcharge
TOTAL 4 minutes
and interest
if late
payment)
8. Disbursement of Financial Assistance

Medical and Burial Assistance were given to indigent residents of the City
Office or Division: Cash Disbursement Division
332
Who may avail: All indigent constituents of Valenzuela City
For Medical Assistance - Approved City Social Welfare and Development Office
Certificate of Eligibility
For Burial Assistance - Approved City Social Welfare and Development Office
General Intake Sheet with signed Check
1 Government-issued ID Government agency
1. Submit all 1. Validate the None 2 minutes Disbursement
required submitted documents Officers
documents
together with 1
valid ID to
Counter 6 or 7 at
Taxpayer's
Lounge A or at
Cash
Disbursement
Division
2. Claim the 2. Release the None 2 minutes Disbursement
financial financial assistance to Officers
assistance client
9. Payment of Obligations to Suppliers, Contractors, Business

Enterprises, and Other Government Agencies
Disbursement of city government's obligations and payables
Office or Division: Cash Disbursement Division

Who may avail: Suppliers, Contractors, Business Enterprises, and other
Government Agencies with receivables from the City Government
Audited and approved disbursement City Treasurer's Office
voucher and signed check
333
Official Receipt/Collection Receipt From the corresponding company or
government agency
Authorization from the company if From the corresponding company or
release to representatives government agency
1. Inform the 1. Verify if there is an None 3 minutes Disbursement
releasing approved Officer
personnel of the disbursement
name of the voucher with signed
company or check to be released
agency
2. Issue Official 2. Release the check None 5 minutes Disbursement
Receipt/Collection payment to client Officer
Receipt 2.1 Sign
Disbursement
Voucher 2.2 Sign
Check Register
Logbook
10. Sealing of Weight and Measure Instruments

Before using of instruments for weight and measures, it should be sealed and
licensed annually.

Type of Transaction: G2C, G2B
Who may avail: Owners of weight and measure instruments
For new application, bring the instrument City Treasurer's Office
For renewal, copy of the previous Official City Treasurer's Office
Receipt
1. Present the 1.1 Determine the None 3 minutes Frontline
instrument for specification of the Personnel -
new application or presented instrument Sealing Section
present the copy or verify the copy of
of latest Official Official Receipt
334
Receipt for 1.2 Seal the new
renewal to instrument
Counter 5 or 6 at 1.3 Issue the Order of
Taxpayer's Payment
Lounge A
2. Pay the 2.1 Received the PHP 50 for 5 minutes Revenue
required fee payment and issue 10 kgs or Collector
the Official Receipt less; PHP Frontline
2.2 Issue the sticker 75 for Personnel -
for new and renewal above 10 Sealing Section
kgs.
PHP 50 for
10 kgs or
less; PHP
TOTAL 8 minutes
75 for
above 10
kgs.
11. Examination of Books of Accounts

All persons engaged in trade or business, or in the practice of profession registered
with the Bureau of Internal Revenue (BIR) are required to maintain books of
accounts. Books of accounts are required to be registered with the BIR and are
where you record all financial transactions about your business.

Who may avail: Business taxpayers
BIR Tax Returns Certificate of Bureau of Internal Revenue
Registration
Business Permits & business application Local Government Unit
form with gross declaration in other
LGUs
Audited Financial Statements and Books Company
of Accounts
1. Submit the 1. Present the Letter None 7 days Books of
required of Authority or Letter Examination
documents of Appointment
335
signed by the City Task Force
Treasurer Personnel
1.1 Audit the
documents presented
1.1a If the gross
sales/receipts were
under declared, the
taxpayer will be
assessed for
deficiency, otherwise,
will be given tax credit
subject to the
approval of City
Finance Committee.
TOTAL None 7 days
12. Issuance of Accountable Forms

The City Treasurer is the custodian of all accountable forms requisitioned by the
local government unit.
He/she shall maintain a complete record of the receipt, issue and transfer of
accountable forms.
Office or Division: Cash Division

Who may avail: All accountable officers of the City Government of Valenzuela
Requisition and Issue Slip Cash Division - City Treasurer's Office
CLIENT STEPS
1. Submit Requisition and 1. Check and None 10 minutes 1.1 & 1.2 -
Issue Slip (RIS) Form verify what type Treasury Officer
of accountable for Accountable
form/s is/are Forms 1.3 - City
being requested Treasurer
1.1 Encode the
details of
issuance of
accountable
forms in Cash
Collection
336
System 1.2 Sign
the RIS as
issued 1.3 Sign
the RIS for
approval
2. Sign and receive the 2. Issue the None 1 minute Treasury Officer
RIS Accountable for Accountable
Forms Forms
337
ADMINISTRATIVE OFFICES
ACCOUNTING OFFICE
338
1. Issuance of BIR Form 2306 and/or 2307 to Job-Order/Contract of
Service Workers and Consultants
This service is intended for the issuance of Withholding Tax Certificate, namely the
BIR Form 2306 and/or 2307 to the Job-Order (JO)/Contract of Service (COS)
Workers and Consultants in which the City Government of Valenzuela had contracted
with to obtain job-specific services and mandatorily withheld taxes on the
remuneration of those services subject for remittance to the Bureau of Internal
Revenue under the General Fund and Special Education Fund.
Office or Division: City Accounting Office - Remittance Division

Who may avail: Contract of Service (COS) Workers, Job Order (JO) Workers,
Consultants
Requisition Slip City Accounting Office – Remittance
Division
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Step 1: Obtain and 1.1 Provide the blank None 2 minutes Administrative
accomplish the Requisition Slip to the Aide IV/VI/III
Requisition Slip from requesting client City Accounting
the City Accounting Office
Office – Remittance
Division 1.2 Accept the fully None 5 minutes Administrative
accomplished Aide IV/VI/III
Requisition Slip City Accounting
Office
Step 2: Wait for the 2.1 Verify the None 10 minutes Administrative
processing of BIR correctness of Aide IV/VI/III
Form 2306 and/or information shown on City Accounting
2307 the fully accomplished Office
Requisition Slip
2.2 Gather data relative None 3 days Administrative

to the period being Aide IV/VI/III
requested City Accounting
Office
2.3 Generate the BIR None 5 minutes Administrative

Aide IV/VI/III
339
Form 2306 and/or 2307 City Accounting
Office
2.4 Sign the BIR Form None 2 minutes Department

2306 and/or 2307 Head/ Division
Head
City Accounting
Office
Step 3: Claim the BIR 3. Issue the BIR Form None 2 minutes Administrative
Form 2306 and/or 2306 and/or 2307 Aide IV/VI/III
2307 City Accounting
Office
None 3 days and 26
TOTAL
minutes
2. Issuance of BIR Form 2306 and/or 2307 to Suppliers/ Contractors/

Service Providers
This service is intended for the issuance of Withholding Tax Certificate, namely the
BIR Form 2306 and/or 2307 to the Suppliers/Contractors/Service Providers in which
the City Government of Valenzuela had carried out its authorized government
transactions and mandatorily withheld taxes on those transactions subject for
remittance to the Bureau of Internal Revenue under the General Fund, Special
Education Fund and Trust Fund.

Who may avail: Suppliers, Contractors, Service Providers
Photocopy of fully accomplished and duly City Treasurer’s Office
signed Disbursement Voucher/s
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Step 1: Provide the 1. Receive the None 2 minutes Administrative
photocopy to the City photocopy of the Aide IV/VI/III
Accounting Office – Disbursement Vouchers City Accounting
Remittance Division as provided by the Office
Supplier/ Contractors/
Service Providers
340
Step 2: Wait for the 2.1 Verify the None 1 day Administrative
processing of BIR correctness of Aide IV/VI/III
Form 2306 and/or information shown on City Accounting
2307 the photocopy of Office
Disbursement
Voucher/s
2.2 Generate the BIR None 5 minutes Administrative

Form 2306 and/or 2307 Aide IV/VI/III
City Accounting
Office
2.3 Sign the BIR Form None 2 minutes Department

2306 and/or 2307 Head/ Division
Head
City Accounting
Office
Step 3: Claim the BIR 3. Issue the BIR Form None 2 minutes Administrative
Form 2306 and/or 2306 and/or 2307 Aide IV/VI/III
2307 City Accounting
Office
None 1 day and 11
TOTAL
minutes
3. Monthly Preparation of Disbursement Vouchers for the Remittance of

Withholding Taxes to the Bureau of Internal Revenue (BIR)
This service is intended for the preparation of Disbursement Vouchers as well as the
reports to be attached thereto in relation to the remittance of withholding taxes to the
Bureau of Internal Revenue (BIR) every 10th day of the following month under the
General Fund, Special Education Fund and Trust Fund.

Who may avail: Bureau of Internal Revenue (BIR)
A. Remittance of Withholding Tax on Payroll Unit and Other Offices that
Compensation processes their own payroll
· Payroll
· Disbursement Vouchers (payroll related)
B. Remittance of Percentage Tax and Procurement Office
Expanded Tax
341
· Disbursement Vouchers (supplier/ contractor/ Payroll Unit and Other Offices that
service provided related) processes the Disbursement Vouchers
· Disbursement Vouchers (contract of service,
job-order, consultant related) Payroll Unit and Other Offices that
· Payroll (contract of service, job-order, processes the Disbursement Vouchers
consultant related)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
A. Remittance of Withholding Tax on Compensation
Step 1: Expect the 1.1 Gather the Payroll None 35 days Administrative
monthly processing of and Disbursement Aide IV/VI/III
Disbursement Vouchers (payroll City Accounting
Vouchers representing related) Office
the Remittance of
Withholding Taxes 1.2 Consolidate the None Administrative
various payroll and Aide IV/VI/III
disbursement vouchers City Accounting
to pick up amount of Office
withholding taxes of
employees
1.3 Prepare the detailed None 35 days Administrative

report of withheld taxes Aide IV/VI/III
per fund from City Accounting
employees as Office
attachment to the
Disbursement Vouchers
1.4 Prepare the None 2 days Administrative

Disbursement Vouchers Aide IV/VI/III
per fund representing City Accounting
the Remittance of Office
Withholding Taxes
1.5 Submit the None 10 minutes Administrative

and the detailed reports City Accounting
attached thereto to the Office
Audit Division of the
City Accounting Office
for pre-audit process
None 77 days and
TOTAL
10 minutes
B. Remittance of Percentage Tax and Expanded Tax
342
Step 1: Expect the 1.1 Gather the None 35 days Administrative
monthly processing of Disbursement Vouchers Aide IV/VI/III
Disbursement (supplier/ City Accounting
Vouchers representing contractor/service Office
the Remittance of provider related)
Percentage Tax and
Expanded Tax 1.2 Consolidate the None
various disbursement Administrative
vouchers to pick up Aide IV/VI/III
amount of withholding City Accounting
taxes of suppliers/ Office
contractors/service
providers

report of withheld taxes Aide IV/VI/III
per fund from suppliers/ City Accounting
contractors/service Office
providers as attachment
to the Disbursement
Vouchers
1.4 Prepare the None 10 minutes Administrative

Percentage Taxes and
Expanded Taxes
1.5 Submit the None Administrative

None 37 days and
TOTAL
10 minutes
4. Issuance of Certification of Premium and Loan Amortization

Remittances made to Government Service Insurance System (GSIS)
This service is intended for the issuance of Certification of Premium and Loan
Amortization Remittances made to Government Service Insurance System (GSIS)
to Regular Employees and Casual Employees under the General Fund and Special
Education Fund upon request.
343
Who may avail: Regular Employees, Casual Employees
GSIS Business Partner (BP) Number GSIS
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Step 1: Proceed to the 1. Acknowledge the None 10 minutes Administrative
City Accounting Office request and verify the Aide II/IV
– Remittance Division Business Partner (BP) City Accounting
to personally request Number being provided Office
the issuance of
Certification of
Remittances made to
Government Service
Insurance System
Step 2: Wait for the 2.1 Ensure that the None 5 days Administrative
processing of the requested information is Aide II/IV
requested Certification verifiable with the City Accounting
existing files and reports Office
being maintained by the
2.2 Once verified, None 5 minutes Administrative

process the Certification Aide II/IV
being requested City Accounting
Office
2.3 Sign the
Certification for None 2 minutes Department
approval Head/ Division
Head
City Accounting
Office
Step 3: Claim the duly 3. Issue the approved None 2 minutes Administrative
approved Certification Certification Asst.
being requested II/Administrative
Aide IV
City Accounting
Office
344
None 5 days and 19
TOTAL
minutes

Premiums and Loan Amortizations to Government Service Insurance
System (GSIS)
reports to be attached thereto in relation to the remittance of employees’ premiums
and loan amortizations to the Government Service Insurance System (GSIS) every
10th day of the following month under the General Fund and Special Education
Fund.

Who may avail: Government Service Insurance System (GSIS)
Payrolls of Regular and Casual Employees (GF Payroll Unit and Other Offices that
and SEF) processes their own payroll
Payroll-related Disbursement Vouchers for
Regular and Casual Employees (GF and SEF)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Step 1: Expect the 1.1 Gather the Payrolls None 25 days Administrative
monthly processing of and payroll-related Aide II/IV
Disbursement Disbursement Vouchers City Accounting
Vouchers representing of Regular and Casual Office
the Remittance of Employees (GF and
Employees’ Premiums SEF)
and Loan
Amortizations 1.2 Consolidate the None Administrative
various payrolls and Aide II/IV
payroll-related City Accounting
disbursement vouchers Office
to pick up amount
deducted from
employees representing
their premiums
(including Government
share) and loan
amortizations
345
report of GSIS Aide II/IV
Premiums and Loan City Accounting
Amortizations of Office
employees as
attachment to the
(GF and SEF)

Disbursement Vouchers Aide II/IV
the Remittance of GSIS Office
Premiums and Loan
Amortizations

Disbursement Vouchers Aide II/IV
None 27 days and
TOTAL
10 minutes
6. Issuance of Certification of Premium and Loan Amortization

Remittances made to Home Development Mutual Fund (PagIBIG)
This service is intended for the issuance of Certification of Premium and Loan
Amortization Remittances made to Home Development Fund (PagIBIG) to Regular
Employees, Casual Employees, Contract of Service and Job-Order Workers under
the General Fund and Special Education Fund upon request.

Who may avail: Regular Employees, Casual Employees, Contract of Service
Workers, Job-Order Workers
Employee ID and any Government Issued ID Individual
346
Birth Certificate (PSA/Certified True Copy of Philippine Statistics Office/Local Civil
LCR) Registry Office
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
City Accounting Office request and receive the Aide IV
– Remittance Division requirements provided City Accounting
to personally request by the employee/worker Office
the issuance of
Certification of
Remittances made
and other related
requests (such as
correction of name,
MID number, etc.) and
submit the needed
requirements
Step 2: Wait for the 2.1 Assess the validity None 3 days Administrative
processing of the of requirements Asst.
requested Certification received and ensure II/Administrative
that the requested Aide IV
information is verifiable City Accounting
with the existing files Office
and reports being
maintained by the City
Accounting Office

process the Certification Asst.
Aide IV
City Accounting
Office
2.3 Sign the None 2 minutes Department

Certification for Head/ Division
approval Head
City Accounting
Office
approved Certification Certification Asst.
Aide IV
347
City Accounting
Office
None 3 days and 29
TOTAL
minutes

Premiums and Loan Amortizations to Home Development Mutual Fund
(PagIBIG)
and loan amortizations to the Home Development Mutual Fund (PagIBIG) every 15th
(loan amortization) and 30th (premiums) day of the following month under the
General Fund and the Special Education Fund.

Who may avail: Home Development Mutual Fund (PagIBIG)
Payrolls of Regular Employees, Casual Payroll Unit and Other Offices that
Employees, Contract of Service and Job-Order processes their own payroll
Workers (GF and SEF)
Regular Employees, Casual Employees,
Contract of Service and Job-Order Workers (GF
and SEF)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
monthly processing of and payroll-related Asst.
Disbursement Disbursement Vouchers II/Administrative
Vouchers representing of Regular Employees, Aide IV
the Remittance of Casual Employees, City Accounting
Employees’ Premiums Contract of Service and Office
and Loan Job-Order Workers (GF
Amortizations and SEF)
1.2 Consolidate the None Administrative

various payrolls and Asst.
payroll-related II/Administrative
348
disbursement vouchers Aide IV
to pick up amount City Accounting
deducted from Office
their premiums
share) and loan
amortizations

report of PagIBIG Asst.
Premiums and Loan II/Administrative
Amortizations of Aide IV
employees as City Accounting
attachment to the Office
(GF and SEF)
1.4 Prepare the None 2 days Administrative

Disbursement Vouchers Asst.
per fund representing II/Administrative
the Remittance of Aide IV
PagIBIG Premiums and City Accounting
Loan Amortizations Office

and the detailed reports II/Administrative
attached thereto to the Aide IV
Audit Division of the City Accounting
City Accounting Office Office
None 77 days and
TOTAL
10 minutes
8. Issuance of Certification of Premium Remittances made to Philippine

Health Insurance Corporation (PhilHealth)
This service is intended for the issuance of Certification of Premium Remittances
made to Philippine Health Insurance Corporation to Regular and Casual Employees
upon request under the General Fund and Special Education Fund.

349
Who may avail: Regular Employees, Casual Employees
PhilHealth Identification Number PhilHealth
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
City Accounting Office request and verify the Aide IV
– Remittance Division PhilHealth Identification City Accounting
to personally request Number being provided Office
the issuance of
Certification of
Premiums remitted to
the Philippine Health
Insurance Corporation.
Step 2: Wait for the 2.1 Ensure that the None 1 day Administrative
processing of the requested information is Aide IV
requested Certification verifiable with the City Accounting
existing files and reports Office
being maintained by the

process the Certification Aide IV
Office
2.3 Sign the None 2 minutes Department

Certification for Head/ Division
approval Head
City Accounting
Office
approved Certification Certification Aide IV
Office
None 1 day and 19
TOTAL
minutes
350
Premiums to Philippine Health Insurance Corporation (PhilHealth)
to the Philippine Health Insurance Corporation (PhilHealth) every 15th day of the
following month under the General Fund and Special Education Fund.

Who may avail: Philippine Health Insurance Corporation (PhilHealth)
Payrolls of Regular and Casual Employees (GF Payroll Unit and Other Offices that
and SEF) processes their own payroll
Regular and Casual Employees (GF and SEF)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
monthly processing of and payroll-related Aide IV
Vouchers representing of Regular and Casual Office
the Remittance of Employees (GF and
Employees’ Premiums SEF)
1.2 Consolidate the
various payrolls and None Administrative
payroll-related Aide IV
disbursement vouchers City Accounting
to pick up amount Office
deducted from
their premiums
share)
1.3 Prepare the detailed
report of PhilHealth Administrative
Premiums of employees None Aide IV
as attachment to the City Accounting
Disbursement Vouchers Office
(GF and SEF)
351
1.4 Prepare the Administrative
Disbursement Vouchers None 2 days Aide IV
PhilHealth Premiums

Disbursement Vouchers Aide IV
None 25 days and
TOTAL
10 minutes

Premiums and Loan Amortizations to Valenzuela City Government
Employees Cooperative (VCGEC)
reports to be attached thereto in relation to the remittance of employees’ loan
amortizations to the Valenzuela City Government Employees Cooperative every
15th and 30th day of the following month under the General Fund and Trust Fund

Who may avail: Valenzuela City Government Employees Cooperative (VCGEC)
Payrolls of Regular Employees, Casual Payroll Unit and Other Offices that
Employees, Contract of Service and Job-Order processes their own payroll
Workers (GF and SEF), Payroll-related
Disbursement Vouchers for Regular Employees,
Casual Employees, Contract of Service and
Job-Order Workers (GF and SEF)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
monthly processing of and payroll-related Aide VI
352
Vouchers representing of Regular Employees, Office
the Remittance of Casual Employees,
Employees’ Loan Contract of Service and
Amortizations Job-Order Workers (GF
and SEF)
1.2 Consolidate the None 30 days Administrative

various payrolls and Aide VI
payroll-related City Accounting
disbursement vouchers Office
to pick up amount
deducted from
their loan amortizations

report of Loan Aide VI
Amortizations of City Accounting
employees as Office
attachment to the
(GF and SEF)

Disbursement Vouchers Aide VI
the Remittance of Loan Office
Amortizations to
VCGEC

and the detailed reports II/Administrative
attached thereto to the Aide IV
Audit Division of the City Accounting
City Accounting Office Office
None 62 days and
TOTAL
10 minutes
353
ACCOUNTING OFFICE – INTERNAL AUDIT DIVISION
354
1. Pre-Audit – Vouchers and Payrolls
Disbursement vouchers and payrolls were pre-audited to determine the
completeness of supporting documents and the correctness of amount before
payment.
Office or Division: City Accounting Office – Internal Audit Division

Who may avail: Supplier and Contractors
A. Purchase of Goods
Disbursement Voucher Procurement Office
Obligation Request Budget Department
Purchase Request End User
Request for Quotation (3 Suppliers) Procurement Office
Abstract of Proposal/Quotation/Bid Procurement Office
Purchase Order Procurement Office
Delivery Receipt Supplier/Contractor
Sales Invoice/Statement of Account/Billing
Statement Supplier/Contractor
Acceptance Inspection Report Property Office
Inventory Custodian Slip (For Non
Consumable items) Property Office
Request Issuance Slip (if necessary) End User
Certification (if necessary) End User
List of Recipients (if necessary) End User
B. Purchase of Property Plant and Equipment
355
Warranty Supplier/Contractor
Inventory Custodian Slip (For Non
Consumable items) Property Office
Property Acknowledgement Receipt Property Office
C. Repairs and Maintenance of Vehicles, Office Equipment etc.
Job Order Motorpool
Pre Repair Inspection Motorpool
Post Repair Inspection Motorpool
Waste Material Report Motorpool
Certification End User
D. Granting of Cash Advance
Project Proposal/Budgetary Requirements End User
E. Payroll for Honorarium/Allowances
General Payroll Form Payroll Unit
Accomplishment Report Employee
Summary of Attendance Respective offices
Service Contract HRMO
Personal Data Sheet (Form Employee
212)/Resume/Curriculum Vitae
356
Authorization Respective offices
Certification of service rendered Respective offices
Budget Proposal/Project Proposal Respective offices
(approved by Mayor)
Program Respective offices
Valid ID Employee/Participants/Speaker
Duties and Responsibilities Employee
F. Cash Prizes
Certificate of winners Respective offices
Program Respective offices
Budget Proposal/Project Proposal Respective offices
(approved by Mayor)
G. Financial Assistance
Obligation Request (for General Fund) Budget Department
Certification CSWD
Case Study CSWD
Barangay Certification of Indigence Respective Barangay
Clinical Abstract Valenzuela City Emergency Hospital/City
Health Office
Medical Certificate Valenzuela City Emergency Hospital/City
Health Office
Valid ID of patient Client
CLIENT STEPS
1. Expect the released 1. Receiving of None 1 day, 7 hours, Administrative
of pre-audited vouchers Assigned 50 minutes Personnel,
and payroll ready for Vouchers/Payrolls Accountant
payment. 1.1 Auditors pre- City Accounting
audit Office
vouchers/payroll
to determine the
completeness of
supporting
documents and
correctness of
357
amount.
1.2 Auditors will
approve the
vouchers by
signing the
certificate of
audit; if any
finding occurs
vouchers will be
returned to
procurement
division while
payroll to payroll
division for
compliance.
2. Final None 1 day Supervising
Evaluation of Administrative
Vouchers. Officer
City Accounting
Office
3. Releasing of None 10 minutes Administrative
approved Personnel,
vouchers Accountant
(forwarded to City City Accounting
Accountant) Office
None 2 days and 8
TOTAL
hours
2. Pre-Audit – Liquidation of Cash Advance and Payroll for Salaries

and Wages
Liquidation of cash advance was pre-audited to determine if the disbursement

made was in accordance with the approved project proposal and budgetary
requirements.
Payroll was pre-audited to determine the completeness documents and

correctness of amount.

358
A. Liquidation of Cash Advance
Negative Obligation Request (if Budget Department
necessary)
Copy of Cash Advance Voucher with Internal Audit Division
supporting documents
Summary of expenses End User
Abstract of Proposal/Quotation/Bid End User/Procurement Office
Official/Acknowledgement Receipts Supplier/Contractor
Pictures of Event End User
Payroll (For Allowances/honorarium given) Payroll Unit /End User
B. Payroll for Salaries and Wages
Daily Time Record/Biometrics Employee signed by Department Head
Leave Form for Absences Employee with HRMO approval
Personal Data Sheet (For Renewal) Employee
Contract of Service (For Renewal) HRMO
Appointment (For Renewal) HRMO
Plantilla (For Renewal) HRMO
Assumption of Office HRMO
Certificate of Step increment HRMO
C. Liquidation of Malasakit Program
Summary of Patient Valenzuela City Emergency Hospital
General Intake Sheet Valenzuela City Emergency Hospital
Billing Statement/Invoice Valenzuela City Emergency
Hospital/Private Partners
D. Liquidation of Medical Assistance Program (MAP)/Burial Assistance
Obligation Request (for General Fund) Budget Department
Report of Disbursement Voucher Treasurer’s Office
359
Office of the Sen. Win, Office of Cong. Eric
Request Letter and Wes
Endorsement of the Client for Medical Office of the Sen. Win, Office of Cong. Eric
Assistance (Guaranteed Letter) and Wes
Barangay Certification of Indigence Respective Barangay
Billing Statement/Order of Payment Valenzuela City Emergency Hospital
Valenzuela City Emergency Hospital/City
Clinical Abstract Health Office/Private Hospitals
Valenzuela City Emergency Hospital/City
Medical Certificate Health Office/Private Hospitals
Death Certificate (for Burial Assistance) Client
Funeral Contract (for Burial Assistance) Client

CLIENT STEPS
1.Expect the released 1. Receiving of None 5 days, 7 Administrative
of pre-audited Assigned hours, 50 Personnel,
vouchers and payroll Vouchers/Payrolls minutes Accountant
ready for payment. 1.1 Auditors pre- City Accounting
audit Office
vouchers/payroll
to determine the
completeness of
supporting
documents and
correctness of
amount.
1.2 Auditors will
approve the
vouchers by
signing the
certificate of
audit, if any
finding occurs
vouchers will be
returned to
procurement
division while
payroll to payroll
division for
compliance.
360
2. Final None 1 day Supervising
Vouchers. Officer
City Accounting
Office
approved Personnel,
vouchers Accountant
Accountant) Office
None 6 days and 8
TOTAL
hours
3. Pre-Audit – Purchase of Goods/Services and Infrastructure Projects

thru Bidding
Disbursement vouchers thru public were pre-audited to determine the
completeness of supporting documents and the correctness of amount before
payment.

Type of Transaction: G2B, G2G

A. Purchase of Goods and Services thru Bidding
Approved Budget for the Contract Procurement Office
Invitation to Bid BAC
Technical Specification BAC
Bid and Award Committee (Certification) BAC
Bid Securing Declaration (BSD) for PRN# Supplier/Contractor
Financial Documents for Eligibility (NFCC) Supplier/Contractor
Notice of Eligibility BAC
Bill of Quantities Supplier/Contractor
Abstract of Bid as Read BAC
361
Post Qualification BAC
Bid Resolution BAC
Notice of Award BAC
Posting of Performance Bond Supplier/Contractor
Purchase Order / Contract Procurement Office
Notice to Proceed BAC
Delivery Receipt (DR) Supplier/Contractor
Sales Invoice (SI) Supplier/Contractor
Acceptance and Inspection Report (AIR) Property Office
Property Acknowledgement Report (PAR) Property Office
Warranty Supplier/Contractor
Infrastructure
Obligation Report Budget Department
Bill of Creditor Contractor
Work Program City Engineer’s Office
Plans and Specifications City Engineer’s Office
Detailed Estimate (Unit Cost Analysis) City Engineer’s Office
Approved Budget of Contract BAC
Invitation To Bid BAC
Bid and Award Committee (Certification) BAC
Bid Securing Declaration (BSD) for PRN# Contractor
Financial Documents for Eligibility (NFCC) Contractor
Bill of Quantities Contractor
Abstract of Bid as Read BAC
Notice of Post Qualification BAC
Bid Resolution BAC
Notice of Award BAC
Posting of Performance Bond Contractor
Contract BAC
Notice to Proceed BAC
Statement of Work Accomplished Contractor
Certificate of Preliminary/Final Inspection City Engineer’s Office
362
Letter of Acceptance (For final billing) City Engineer’s Office
Acceptance (For final billing) City Engineer’s Office
Surety Bond (For final billing) Contractor
Deed of Undertaking (For final billing) Contractor
Affidavit (For final billing) Contractor
Pictures of Project City Engineer’s Office
Technical Documents City Engineer’s Office
As built Plan (in case of revision) Contractor
Detailed/Itemized cost of revision Contractor
CLIENT STEPS
1.Expect the released 1. Receiving of None 14 days, 7 Administrative
of pre-audited Assigned hours, 50 Personnel,
vouchers and payroll Vouchers/Payrolls minutes Accountant
ready for payment. 1.1 Auditors pre- City Accounting
audit Office
vouchers/payroll
to determine the
completeness of
supporting
documents and
correctness of
amount.
1.2 Auditors will
approve the
vouchers by
signing the
certificate of
audit, if any
finding occurs
vouchers will be
returned to
procurement
division while
payroll to payroll
division for
compliance.
2. Final None 5 days Supervising
Vouchers. Officer
City Accounting
Office
363
approved Personnel,
vouchers Accountant
Accountant) Office
None 19 days and 8
TOTAL
hours
364
ADMINISTRATIVE AND RECORDS OFFICE
365
1. Issuance of Mayor's Clearance
Issuance of Mayor's Clearance for Employment/Retirement/Terminal/ Firearms/
Business/Marriage purposes and PNP/AFP and BJMP enlistment
Office or Division: Administrative and Records Office, GSO

Who may avail: Valenzuela Residents and non-residents working in Valenzuela
City
For Employment/ Retirement/ Terminal/
Enlistment: Police Clearance Section
Original copy of Police, Court Clearances Bulwagang Pangkatarungan MTC/RTC
1-pc. 1X1 Photo Applicant
For Firearms/Business/Marriage: Police Clearance Section
Original copy of Police, Court Clearances Bulwagang Pangkatarungan, MTC /RTC
1-pc 1X1 Photo (For firearms only) Applicant
CLIENT STEPS
1. Present the required 1. Examine and None 15 minutes Frontline
documents validate Officer,
the presented Desk 1
documents
issue Order of
Payment
Preparation/
typing
of Mayor's
Clearance
2. Pay the Mayor's 2. Accept For 20 minutes Cashier, Office
Clearance Fee payment Employ- of the
and issue Official ment Bulwagang
Receipt PHP 10 Geronimo
For
Firearms –
PHP 50
For
Business –
PHP 50
366
For
Marriage –
PHP 10
3. Present the O.R, 3. Sign the None 10 minutes Authorized

affix signature and clearance Signatory
thumb mark
paste the photo on the
Mayor's Clearance
3.1. Put dry seal 5 minutes Frontline Officer
and release Desk 1
4. Receive the
clearance
For
Employ-
ment
PHP 10
For
Firearms –
For
Business –
PHP 50
For
Marriage –
PHP 10
2. Issuance of Marriage Solemnization

Preparation of Marriage Contract and Solemnization of Marriage by the City Mayor
Office or Division: Administrative and Records Office

Who may avail: Couples/Contracting Parties
Marriage License Local Civil Registry Office
Barangay Clearance Barangay of Residence of any one of the
contracting party
List of Names of Witnesses/Sponsors Contracting Party
(Minimum- 1 pair)
367
Wedding Ring on the wedding date
Appropriate/Decent Attire on the
Wedding Day
CLIENT STEPS
1. Submit/ Present the 1. Check the None 15 minutes Frontline Officer
required required Desk 1
documents upon documents
confirmation submitted/
of the mass wedding presented and
schedule remind the
contracting
(For special wedding party/ies of the
request, appropriate
proceed to the Mayor's attire, wedding
Appointment Secretary ring during the
for schedule) scheduled
wedding
ceremony
1.1. Preparation, None 10 Minutes Frontline Officer

computerization Desk 1
and printing of
Marriage
Contract
2. Appearance of the 2. The city staff None 30 minutes Admin
contracting party/ies to assist the personnel
with their sponsors contracting
and entourage at the parties &
venue of the mass/ witnesses/
special wedding sponsors in the
ceremony signing of the
Marriage
contract
3. Read/check the
Marriage Contract and
inform the city staff of
the corrections if any,
then, the contracting
party and sponsors to
sign
368
4. Exchange of 4. Solemnization None 1 hour City Mayor
Marriage vows of marriage and City Mayor
photo opportunity Frontline Officer
The Mayor to Desk 1
sign the Marriage 3 days
Contract Signed
Marriage
Contract will be
forwarded to
LCR for
Registration
5. Come back to the 5. Issue Order of None 5 minutes Frontline Officer
Administrative and Payment for the Desk 1
Records Office Solemnization
after one week to Fee
claim the
LCR registered copy of
the
the Marriage Contract
6. Pay the 6. Issue O.R PHP 100 20 minutes Cashier, City
Solemnization Fee Treasurer's
at the City Treasurer's Office
Office
7. Present the O.R to 7. Release the None 15 minutes Frontline Officer

the Administrative & Marriage Desk 1
Records Office and Contract to the
check once again Contracting
the correctness of the Party or to their
details in the Marriage authorized
Contract person
8. Claim the wedding 8. Print & give None 15 minutes Public
photo the photo Information
Office
3 days, 2
TOTAL PHP 100 hours and 50
minutes
3. Request for Authentication and Certification of Indigency,

Residency, Good Moral Character, Terminal Claims and PSA
Registration of Churches
Issuance of Authentication and Certification of Indigency, Residency, Good Moral
Character and Terminal Claims of deceased employee and NSO Registration of
Churches
369
Who may avail: Residents, Indigents, Employees, Pastors in Valenzuela
Indigency - Barangay Clearance for Barangay of Residency
Indigency
Residency - Barangay Clearance for Barangay of Residency
Residency
Good Moral - Barangay Clearance for Barangay of Residency
Good Moral Character
Terminal Claims of deceased employee Certification of no pending case from the
Cert. of no pending case from the Police Police and Courts
and Courts and Service Record
PSA Registration of Church PSA
SEC Registration Securities and Exchange Commission
Barangay Clearance on Barangay where the church is located
church existence
Certification of Ordination of Pastor Church/Religious Affiliation
Authentication: Barangay Clearance Barangay of Residency
signed by Barangay Chairperson
CLIENT STEPS
1. Present the 1. Check the None 5 minutes Frontline Officer
requirement/s requirements Desk 2
presented
and Issue Order
of Payment
1.1. Prepare the Frontline Officer

Authentication/ Desk 2
Certification
370
2. Pay the Fees at the 2. Issue Official Indigency 30 minutes Cashier, City
City Treasurer's Office Receipt – PHP 20 Treasurer's
Residency Office, Ground
– PHP 20 Flr., Bulwagang
Good Geronimo
Moral –
PHP 20
Church
NSO
Registra-
tion – PHP
50
3. Present the O.R at 3. Forward the None 2 days Authorized
the Administrative and certification to Signatory
Records Office the Office Office of the
of the Mayor for Mayor
signature
Mayor's Staff
3.1. Signed
Certification
will be returned
to the
Administrative
and Records
Office
4. Receive the Release the None 3 minutes
Certification/ Certification/
Authentication Authentication
Indigency 2 days and 38
– PHP 20 minutes
Residency
– PHP 20
Good
Moral –
TOTAL
PHP 20
Church
NSO
Registra-
tion – PHP
50
4. Request for Referral, Recommendation and Endorsement Letter

Issuance of Referral, Recommendation and Endorsement Letter to schools,
companies and other agencies
371
Who may avail: All residents of Valenzuela City
For School - Report Card, Barangay School, Barangay
Clearance
For endorsement - letter request Requester
For Companies - Accomplished Accomplished Resume/Biodata,
Biodata/Resume,
Barangay Clearance Barangay
CLIENT STEPS
1. Present the 1. Check/validate None 10 minutes Frontline Officer
requirements the requirements Desk 3
and prepare the
referral/
recommendation
/endorsement
1.1. Forward the 10 minutes Messenger

referral/ Authorized
recommendation/ Signatory
endorsement to
the Office of the
Mayor
1.2. Signing of 1 day Office of the

the referral/ Mayor
recommendation/
endorsement
2. Receive the signed 2. Release the None
referral/ referral/
recommendation/ recommendation/
endorsement endorsement
1 day and 20
TOTAL
minutes
372
5. Receiving or Recording of Letters and Communications
Letters/communications from constituents, private and government offices were
received and recorded

Who may avail: Valenzuela residents, LGU's, National Offices, NGO's, Private
Sector
For personally handed: letter in duplicate Constituents, LGU's, National Offices,
copies NGO's, Private sector
CLIENT STEPS
1. Present the letter/ 1. Stamped None 10 minutes Receiving Clerk,
communication at the indicating the 2F
Receiving Clerk date, time and Executive Bldg.
in duplicate copies control number,
(Mailed/Faxed recording,
communications were encoding and re-
received directly) routing
2. Make a follow up 2. Inform the None 10 minutes Records Officer
thru client of the
phone/ personal status of the
request or what
3. Call or go to the office the Concerned
office concerned to communication Dept./Office
determine the action was referred/
taken forwarded
6. Issuance of Permit on the Use of City Hall Facilities

Issuance of Permit on the use of City Hall Facilities

373
Who may avail: Clients, local and National Offices, NGO's, Private Sector
Request letter Individual
CLIENT STEPS
1. Submit a request 1. Check the None 15 minutes Frontliner staff
letter indicating the availability of the Desk 2
date, time and the facility
facility to be used
1.1. Book/ reserve if
available on the
date requested
1.2. Prepare the

Permit and the
Rental Agreement
1.3. Issue Order of

Payment
2. Pay the rental fee 2. Issue Official See 15 minutes Cashier, City
Receipt attached Treasurer's
price list Office, Ground
Flr., Bulwagang
Geronimo
3. Present the O.R 3. Sign the permit None 15 minutes Authorized
to the Signatory
Administrative &
Records Office,
read and sign the
Rental Agreement
4. Receive the 4. Issue the Permit None 5 Minutes Frontline Staff

Permit with attached Desk 2
Rental Agreement
See 50 minutes
TOTAL attached
price list
Note:
Covered Courts:
Sports – PHP 95/ hr daytime, PHP 225/ hr nighttime
374
Concert/Show/Party – PHP 160/ hr daytime, PHP 335/hr nighttime
Booths - PHP 31.76/sq. meter
VCCPA – PHP 2,850/ hr
Valenzuela Astrodome:
Sports – PHP 200/ hr daytime, PHP 30/ hr nighttime
Concert/Show/Party -Php760/hr
Valenzuela Town Center:

Hall A or B – PHP 500.00/ hr
Hall A & B – PHP 1,000.00/ hr
Museo Valenzuela – PHP 7,000
Social Hall – None
AVR – None
Conference Rooms - None
7. Provision of Event Materials

Provision of materials such as tents, monoblock chairs, tables, stage/flatforms and
other event supplies for various activities/events/occasions/programs

Who may avail: Constituents of Valenzuela, Government Offices, Schools,
NGOs
Request letter indicating the date, time, Requester
contact person/number and exact
location of the activity/ event/ occasion/
program
CLIENT STEPS
1. Submit a request 1. Check the None 3 days and 15 Frontline Officer
letter availability of the minutes Desk 4
materials
requested and
inform the client
if the requested
materials are
available or not
1.1. If available,
forward the
375
approved
request to the
Community
Service Unit
(CSU)
2. Receive the 2. CSU to None CSU

delivered/ deliver/
installed materials install the
materials
at the given
address/
venue
3. Return the materials 3. CSU to pick None CSU
as to the numbers up the materials
received after the event
in good condition
TOTAL None 3 days 15 minutes
Note:
Delivery of materials: Depending on the required delivery date & time
Return of the materials: A day after the event
8. Issuance of Travel Order and Authority to Attend

Issue Travel Order and Authority to attend to Valenzuela City officials/Employees,
Sangguniang Barangay and Sangguniang Kabataan who will be travelling abroad
or attending Trainings/Seminars

Who may avail: Valenzuela City Officials/employees, Sangguniang Barangay
and Sangguniang Kabataan
Travel Order: Request letter Requester
376
Authority to Attend: Approved Training Requesting Sangguniang Barangay, SK
Design
Seminar Invitation Seminar Proponent
1. For Travel 1. Prepare the Travel None 15 minutes Frontline Officer
Order: Submit a Authority Desk 3
request letter
indicating the
travel details
For Authority to 1.1. Forward the 10 minutes Admin

attend Trainings/ Travel Order or Messenger
Seminars: Authority to attend to
present the the Office of the
approved Training Mayor
Design or Seminar
Invitation
1.2. Sign the Order/ 2 days City Mayor
Authority
2. Receive the 2. Release the Travel Frontline Officer
Travel Order/ Order/Authority Desk 3
Authority to Attend
None 2 days and 25

TOTAL
minutes
9. Issuance of Permit for Photo and Video Shoot Coverage in All

Government Facilities of Valenzuela City (for television, movie, show
tapings, etc.)
Issue permit for television, movie and/or Program/show taping, commercial ads
shoot and video coverage in all Government facilities of Valenzuela City

Who may avail: Producer/Production staff of a movie, television, advertising
agency, business, students and other entities
Letter of request addressed to the Mayor Requester
indicating date/time, specific location,
377
name/nature of project schedule of
ingress & egress and contact information
CLIENT STEPS
1. Submit a letter of 1. Receive the letter None 10 minutes Receiving Clerk
request one week of request Administrative
before the shooting/ The City Bldg. and Records
video date Administrator/ Office
Admin Records
Office will inform
the requesting party
if the request is
approved or denied
1.1. Issue Order of 2 days Frontliner Staff

Payment for Desk 2
approved
Request
2. Pay the required 2. Issue O.R See price 30 minutes Cashier
Fee at the City list City Treasurer's
Treasurer Office Office
3. Present the O.R 3. Prepare the None 15 minutes Frontline Officer
to the Admin & Shooting Permit & Desk 2
Records Office Agreement
3.1. Authorized 15 minutes

Official to sign the
Permit
4. Receive the 4. Release the None 5 minutes Frontline Officer
Permit and be Permit Desk 2
back at the venue
on the scheduled
taping/ shooting
See price 2 days, 1 hour
TOTAL list and 15
minutes
Notes:
PHP 50,000 for the first five (5) hours including ingress and egress and PHP 10,000
for every hour in excess of the 5-hour provision
Php10,000.00 cash bond (refundable at the end of the shoot)
No fee for school requirement purposes and Valenzuela City Government events/
activities
378
BIDS AND AWARDS COMMITTEE
379
1. Preparation of Invitation to Bid
The Bids and Awards Committee (BAC) Sect. Office prepares Invitation to Bid
(ITB) for the Bidders.
Office or Division: Bids and Awards Committee (BAC) Office

Who may avail: All Registered bidders who purchased bidding documents.
Budget Certificate Budget Office 2nd Floor Executive Building
FEES
CLIENT STEPS TO BE
PAID
1. Pre- None 3 hours BAC Members/ BAC
Procurement Secretariat/ BAC TWG
Conference at City Legal Office 3rd
Floor Executive
Building
2. Prepares None BAC (Sec) Personnel at
Invitation to City Legal Office 3rd
Bid (ITB) Floor Executive
Building
3. For None 45 minutes Sec’t Chairman at City
Chairperson Legal Office 3rd Floor
(Sect) review Executive Building
and initial
None
4. For BAC None 45 minutes BAC Chairperson at
Chairperson’s Mayor’s Office 3rd
approval Floor Executive
Building
5. Posting of None 45 minutes BAC (Sec) Personnel at
Invitation to City Legal Office 3rd
Bid: Floor
PhilGEPS,
Valenzuela,
Valenzuela
Website, and
conspicuous
places.
None 5 hours and 15
TOTAL
minutes
380
2. Preparation of Request for Quotation (RFQ)/BOQ
The Bids and Awards Committee (BAC) Sect. Office prepares Request for
Quotation (RFQ)/BOQ for the Bidders

Who may avail: All Registered bidders who purchased bidding documents.
Approved Budget for the Contract Procurement Office, 2nd Floor, Executive
Building
FEES
CLIENT STEPS TO BE
PAID
1. Prepares None 2 hours BAC (Sec) Personnel/
Request for BAC Secretariat at City
Quotation Legal Office/CPDO
(RFQ) for 3rd Floor Executive
Goods & Building
BOQ for Infra
Projects
2. For None 45 minutes Procurement Head
None
Procurement at Procurement Office
Head’s 2nd Floor Executive
approval. Building
3. Posting of None 45 minutes BAC (Sec) Personnel at
Request for City Legal Office 3rd
Quotation Floor Executive
(RFQ): Building
PhilGEPS
None 4 hours and 15
TOTAL
minutes
3. Preparation of Notice of Meeting

The Bids and Awards Committee (BAC) Sect. Office prepares Notice of Meeting
for the BAC Members, BAC Secretariat and BAC TWG.

381
Who may avail: All BAC Members, BAC Secretariat and BAC TWG
Invitation to Bid (ITB) City Legal Office, 2nd Floor and 3rd Floor,
Supplemental Bid Bulletin, if any Executive Building
FEES
CLIENT STEPS TO BE
PAID
1. Prepares None 2 days BAC (Sec) Personnel at
Notice of City Legal Office 3rd
Meeting Floor Executive
Building
2. Distribution None 45 minutes BAC (Sec) Personnel at
of Notice of City Legal Office 3rd
None Meeting to Floor Executive
BAC Building
Members,
BAC
Secretariat
and BAC
TWG, COA &
NGO
None 2 days and 45
TOTAL
minutes
382
CITY BUDGET OFFICE
383
1. Processing of Letter Requests, Budgetary Requirements, Purchase
Requests, Payroll, Vouchers and Barangay Annual and Supplemental
Budget for General Fund and Local School Board Fund
Office or Division: City Budget Office

Who may avail: All concerned government agencies, department, division,
section, or unit
Request letter, budgetary requirements, Individual
proposed annual and supplemental budget
Purchase Request Budget Office
FEES
BE TIME RESPONSIBLE
PAID
1. Submission of 1. Attached Action
Purchase Requests as Slip Form to
to availability of funds Purchase Request as City Budget
None 2 days
to availability of funds Office Staff
and released to
Procurement Office
2. Submission of 2. Obligate Purchase
Purchase Requests Requests and
City Budget
with complete Released to None 2 days
Office Staff
attachment for Procurement Office
Obligation
3. Submission of Letter 3. Attached Action
Requests and Slip Form to Letters
Budgetary and Budgetary
Requirements for Requirements as to
City Budget
various activities/ availability of funds None 2 days
Office Staff
programs/ training/ and endorsed to
seminar from various Mayor’s Office for
offices as to availability Approval of the City
of funds Mayor
4. Submission of 4. Obligate
Employees Payroll and Employees Payroll City Budget
None 1 day
Vouchers for and Vouchers and Office Staff
Obligation
384
released to
Accounting Office
5. Submission of 5. Received and

Proposed Barangay Review Proposed
Annual and 6. Annual and
City Budget
Supplemental Budget Supplemental Budget None 2 days
Office Staff
for review from Barangay and
endorse to Liga ng
mga Barangay
TOTAL None 9 days
385
DIGITAL COMMUNICATIONS UNIT (DCU)
386
1. Request for Posting (CGOV online media accounts)
Offices, departments and other agencies and Valenzuela business owners and
constituents that need assistance on information dissemination must submit their
request via letter / email (valenzueladigitalcomms@gmail.com) or through an
Online Request Form (www.valenzuela.gov.ph/postingrequest).
Office or Division: Digital Communications Unit (DCU)

Who may avail: All City Hall offices, government agencies and other
government instrumentalities; Business owners in
Valenzuela; Constituents
Request letter addressed to City Mayor thru Individual
Officer-in-Charge of the DCU;
Soft file (in PSD/PNG/JPEG format) of the
layout or image requested to be posted
online;
Or fill up online Posting Request Form www.valenzuela.gov.ph/postingrequest
FEES
CLIENT STEPS TO BE
PAID
1. Submit a request letter 1. DCU accepts None 3 minutes DCU Personnel
(personally or via e-mail) the letter for
containing details of request approval and
and the requestee's contact review. If sent
information. through e-mail
or online
request form,
DCU personnel
should
acknowledge
that e-mail has
been received.
2. Wait for the approval 2. DCU OIC None 30 minutes DCU OIC and
and/or feedback on the shall review the Personnel
request. request. If
clarification is
needed, DCU
personnel shall
contact the
requestee for
387
additional
information and
clarification on
request.
If request is
already
approved for
posting or
sharing, DCU
personnel shall
check the
content
calendar for
schedule of
posting.
Updates the
requestee.
2. Online Inquiries and Complaints

DCU is monitoring and responding to online comments, feedbacks and complaints
which calls for immediate response. DCU shall communicate, endorse and get
feedback from concerned offices and departments to get back to the complainant.
Office or Division: Digital Communications Unit

Classification: Simple to Complex
Who may avail: Netizens, Constituents
Complaints should have complete information: Individual
Date, Time, Place, Name and Contact Number
of complainant and photo for reference.
FEES
CLIENT STEPS TO BE
PAID
1. Send e-mail message to 1. Read and None 7 days DCU Personnel
the City Mayor at reply to the
info@valenzuela.gov.ph for client's email
inquiries, complaints, and/or message.
assistance or requests.
388
2. Wait for the feedback on 2. Forward
comments, complaints, email message
assistance or requests. to the
concerned
office for
immediate
disposition and
appropriate
action.
TOTAL None 7 days
389
HUMAN RESOURCES MANAGEMENT OFFICE
390
1. Request for Service Record
This service is available to active/inactive City Employees for purposes of loan
availment at Pag-IBIG/GSIS and employment.
Office or Division: HRMO

Who may avail: City Employees and former City Employees
For Active Employees: No requirement/s None
needed
For Inactive Employees: Accomplished HRMO
Property Clearance
CLIENT STEPS
1. Client will request 1. HRMO None Active: 3 days Frontline
for Service Record. personnel upon receipt of personnel
prepares Service request.
2. Indicate for what
Record Inactive: 3 days
purpose the request
from receipt of
for.
accomplished
3. If Resigned, Property
Retired, or Separated Clearance.
from Service, client
must accomplish
clearance first.
4. If the client 2. HRMO 7 days
previously requested personnel
for his/her Service releases Service
Record but lost the Record.
same and the copy in
the inactive file cannot
be located, a copy of
Salary Card to be
secured at Treasurer's
Office is needed.
TOTAL None 10 days
2. Issuance of Certificate of Employment

This service is available to active/inactive City Employees for purposes of loan
availment; employment; financial assistance; and requirements in school.
391
For Active Employees: No requirement/s
needed
For Inactive Employees: Accomplished HRMO
Property Clearance
CLIENT STEPS
1. Client will request 1. HRMO None Active: 3 days Frontline
for Certificate of personnel upon receipt of personnel
Employment. prepares request.
2. Indicate for what Certificate of Inactive: 3 days
purpose the request Employment from receipt of
for. accomplished
Property
3. If Resigned,
Clearance.
Retired, or Separated
from Service, must
accomplished
clearance first.
* If the client 4. HRMO 7 days
previously requested personnel
for his/her Service releases
Record but lost the Certificate of
same and the copy in Employment.
the inactive file cannot
be located, a copy of
Salary Card to be
secured at Treasurer's
Office is needed.
TOTAL None 10 days
3. Employees' Clearance of Accountabilities
Office or Division: HRMO/ Payroll

392
Certificate of Last Salary/Benefits HRMO
received
Form 2316 "Certificate of Compensation HRMO
Payment/Tax Withheld
Certificate of No Pending Case City Legal Office
CLIENT STEPS
1. Request for 1. HRMO PHP 10 7 days upon Frontline
Employees Clearance personnel receipt of personnel
of Accountabilities prepares complete
2. Verification of Employees documents
salary and benefits Clearance of
received. Accountabilities.
3. Approved Daily
Time Record and
Approved Leave, if
any.
4. If included in the
payroll: verification
from accounting,
statutory deductions if
remitted or not and
salaries plus
allowances if being
held in Landbank
(ATM)
5. Surrender of ATM
card for closure of
account.
6. Accomplished
Certificate of
Compensation
Payment/Tax
Withheld (BIR Form
2316) and Certificate
of Last Salary and
Benefits received.
TOTAL None 7 days
393
4. Filing of Complaints on City Officials and Employees
This service is available to the general public who have issues and concerns with
the City Official and Employee of the City Government of Valenzuela.

Who may avail: Citizens
Filled up complaint form with verification HRMO/PACD Officer
and non-forum shopping
CLIENT STEPS
1. Submit letter of 1. Attend to the None 30 minutes Frontline
complaint or filled-out complainant's personnel
complaint form grievance or
provide complaint
form
1.1. Record the 5 minutes
complaint in the
logbook
1.2. Inform the 1 day
client that HRMO
will revert to the
client within 1 day
1.3. Submit the 2 minutes
complaint form to
the Secretary of
the HRMO Head
1.4. Inform the 1 hour
personnel about
the complaint
against him/her
2. Decide whether to 2. Schedule a 20 minutes Frontline
file a case or resolve meeting between personnel
the issue and move the complainant
for amicable and concerned
settlement personnel
3. If the complainant 3. Ask the Depends Depends on the PACD Officer
decides to file a case complainant to on the Notary Public
394
notarize the Notary
complaint form Public
3.1. Refer the None 30 minutes HRMO
case to the Ethics Head/PACD
Committee for Officer
further review of
the case
3.2. Ethics Depends on the Ethics
Committee works Committee's Committee
on due process Action
procedures
3.3. Decision of Depends on the Ethics
the Ethics Committee's Committee
Committee on the Action
case, pending
resolution
4. If the complainant 4. Accomplish the 30 minutes HRMO
decides on amicable Complaint Head/PACD
settlement Settlement Officer
Agreement
document
4.1. Declare the HRMO
case closed Head/Ethics
Committee
Depends 1 day, 2 hours
on the and 57 minutes
TOTAL
Notary
Public
395
INFORMATION AND COMMUNICATION TECHNOLOGY

OFFICE (ICTO)
396
1. ICTO-related Transactions - Provision of Technical Support, User
Access, etc.
Office or Division: Information and Communication Technology Office

Who may avail: Government Agencies
User Access Rights Form and Internet ICTO Office
Access Request Form
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Request Letter from 1. Update Agency of None 3 days ICTO Head and
the Agency upgrade on hardware Personnel
and software to
enhance/optimize
current office
procedure
(Processing time
depending on the
request if there is a
need to buy additional
hardware, severity of
concerns)
TOTAL None 3 days
2. Technical Support 2. Assist Agency on None 5 minutes ICTO Personnel
(on call) Technical Concerns
on Hardware and
Software thru
cellphones or phones
3. Technical Support 3. Assist Agency on None 15 minutes ICTO Personnel
(on site) Technical Concerns
on Hardware and
Software (actual visit)
4. Fill up of User 5. Assign User None 2 days ICTO Head
Access Rights Form Access Rights on
Electronics
397
Government
Application System
based on the request
of the Head of the
Agency
TOTAL None 2 days
6. Fill up of Internet 6. Give access to None 5 minutes ICTO Personnel
Access Request Form internet based on
agency Head of
Office's request
398
LEGAL OFFICE
399
1. Notarization of Legal Documents
The City Legal Office (CLO) provides service to the Valenzuela City Constituents
through the notarization of legal documents and/or administration of oath.
Office or Division: City Legal Office

Who may avail: Outside clients specifically Valenzuela City constituents
1.Notarial Documents/Services
> Affidavits, Joint Affidavits, Undertaking,
Sworn Statement/s
Indigent (Requires Barangay Certificate of
Indigence)
Senior Citizen - Loss of OSCA ID (Requires
any government issued ID)
City Government Employees:
- Employment Contract Client requesting the Document/s
- Memorandum of Agreement (MOA)
- Memorandum of Understanding (MOU)
> Contracts, Service Agreement
> Lease Agreements, Deed of Sale, Deed of
Donation
> Last will and Testament
> Special Power of Attorney (SPA)
> Extra-Judicial Settlement
> Statement of Assets, Liabilities and Net
Worth (SALN)
2.Government issued ID Government Agencies
3.Certified true copy of TCT (whichever is/are
applicable)
4.Tax Declaration (whichever is/are
applicable)
5.Notice of Violation (whichever is/are
applicable)
6.Appearance of Contracting parties/
affiant/declarant
400
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Present the request 1.1 Attend to Client None 1 hour Assigned
along with Government and verify the Personnel at the
Issued IDs (Optional- required legal City Legal Office
Witness/es) document/s 2nd Floor
1.2 Assign queue Executive
number Building
1.3 Prepare the

document needed
2. Sign legal document 2.1 Assist client for None 5 minutes Assigned
signature of the legal Personnel at the
document/s City Legal Office
2nd Floor
2.2 Lawyer assigned Executive
Building
3. Claim legal 3. Issues Legal None 3 minutes Assigned
document Document/s Personnel at the
City Legal Office
2nd Floor
Executive
Building
None 1 hour and 8
TOTAL
minutes
2. Preparation of Legal Documents - Constituents

through the preparation of legal documents and/or administration of oath.

1.Notarial Documents/Services Assigned Personnel
> Affidavits, Joint Affidavits, Undertaking, at the City Legal Office
Sworn Statement/s 2nd Floor
Executive Building
> Contracts, Service Agreement
401
2.Government issued ID Government Agencies
3.Notice of Violation (whichever is/are
applicable)
4.Appearance of Contracting parties/

affiant/declarant
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Present the request 1.1 Attend to Client None 1 hour Assigned
along with Government and verify the Personnel at the
Issued IDs (Optional- required legal City Legal Office
Witness/es) document/s 2nd Floor
1.2 Assign queue Executive
number Building
1.3 Prepare the

document needed
2. Sign legal document 2.1 Assist client for None 15 days Assigned
signature of the legal Personnel at the
document/s City Legal Office
2nd Floor
2.2 Lawyer assigned Executive
Building
3. Claim unnotarized Issued Legal None
legal document Document/s: 3.1 Assigned
Indigent (Requires Personnel at the
Barangay Certificate City Legal Office
of Indigence) 3 minutes
2nd Floor
3.2 Senior Citizen - None Executive
Loss of OSCA ID Building
(Requires any
402
government issued
ID)
3.3 City Government None
Employees:
- Employment
Contract
- Memorandum of
Agreement (MOA)
- Memorandum of
Understanding (MOU)
- SALN
3.4 For General
Public/Non-
Employees:
- SALN
- Affidavit
- Waiver (PLV School)
- Waiver for Autopsy
- Sworn Statement
- Undertaking
- Undertaking for
Zoning/ Task Force
Disiplina and CENRO
Compliance (with
None
violation)
- Joint Affidavit of
Discrepancy
- Special Power of
Attorney
- Extra-Judicial
-Contract/ Agreement
(City Hall related
documents) BAC
Settlement
- Deed of Donation
- Deed of Sale
- Contract of Lease
TOTAL None 15 days,1 hour
and 3 minutes
3. Preparation of Legal Documents - Private Sector

403
Who may avail: Private Sector/s
1.1. Request for Documents/Services to be Business requesting of the documents
prepared
> Memorandum of Agreement/Understanding
> Deed of Usufruct
> Joint Venture Agreement
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Present a request/ 1.1 Attend to Client 3 minutes Assigned
endorsement letter to and receive Personnel at the
the City Legal Office documents through City Legal Office
(Optional-attached the Legal Personnel 2nd Floor
draft document) Executive
Building
1.2 For OIC’s review 15 days Officer-in-
and assigning to Charge
lawyer/s at the City Legal
May take additional Office 3rd Floor
two (2) days Executive
depending on the Building
complexity of the
needed documents None
1.3 Receive, record 1 day Assigned
and deliver to the Personnel at the
assigned lawyer. City Legal Office
3rd Floor
Executive
Building
1.4 Receive, prepare 15 days Assigned
and draft documents Lawyer/s
by the assigned and/or
lawyer/s Paralegal/s
May take additional at the City Legal
two (2) days Office
depending on the 3rd Floor
404
complexity of the Executive
needed documents Building
1.5 Review of the 15 days City

documents done by Administrator
the assigned lawyer/s 3rd Floor
(For CA’s approval) Executive
May take additional Building
two (2) days
depending on the
complexity of the
needed documents
2.Follow-up legal 2. Assist client for the None 5 days Assigned
Document/s with the status of the Personnel at the
Legal Personnel documents City Legal Office
3rd Floor
Executive
Building
3. Requires personal 3.1 Assist client for None 5 minutes Assigned
appearance with their signature of the legal Personnel at the
Government issued document/s City Legal Office
IDs and Witness/es 3.2 Lawyer assigned 2nd Floor
Executive
Building
4. Claim legal Issue legal document: None 2 minutes Assigned
unnotarized document a. Memorandum of Personnel at the
Agreement City Legal Office
b. Memorandum of 2nd Floor
Understanding Executive
c. Deed of Usufruct Building
d. Joint Venture
Agreement
TOTAL None 51 days and

10 minutes
4. Preparation of Legal Documents - Government

405
Who may avail: Government agencies, office/s, and other Local Government
Unit/s
1.1. Notarial Documents/Services City Legal Office
> Memorandum of Agreement/Understanding 2nd Floor and 3rd Floor
> Deed of Usufruct Executive Building
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Present a request/ 1.1 Attend to Client 3 minutes Assigned
endorsement letter to and receive Personnel at the
the City Legal Office documents through City Legal Office
(Optional-attached the Legal Personnel 2nd Floor
Building
1.2 For OIC’s review 15 days
and assigning to Officer-in-
lawyer/s Charge
two (2) days Office 3rd Floor
depending on the Executive
complexity of the Building
needed documents
1.3 Receive, record None Assigned
and deliver to the Personnel at the
assigned lawyer. City Legal Office
1 day
3rd Floor
Executive
Building
1.4 Receive, prepare 15 days Assigned
and draft documents Lawyer/s
by the assigned and/or
lawyer/s Paralegal/s
two (2) days Office
depending on the 3rd Floor
complexity of the Executive
needed documents Building
406
1.5 Review of the 15 days
documents done by
the assigned lawyer/s City
(For CA’s approval) Administrator
May take additional 3rd Floor
two (2) days Executive
complexity of the
needed documents
2.Follow-up legal Assist client for the Assigned
Document/s with the status of the Personnel at the
Legal Personnel documents City Legal Office
None 5 days
3rd Floor
Executive
Building
3. Requires personal 3.1 Assist client for Assigned
appearance with their signature of the legal Personnel at the
Government issued document/s City Legal Office
None 5 minutes
IDs and Witness/es 3.2 Lawyer assigned 2nd Floor
Executive
Building
4. Claim legal Issue legal document:
document
a. Memorandum of None
Agreement with the
City
b. Memorandum of None
Assigned
Understanding with
Personnel at the
the City
City Legal Office
2 minutes
2nd Floor
c. Deed of Usufruct in None
Executive
favor of the City
Building
d. Joint Venture None
Agreement
e. Service Agreement None

(City Hall related
documents)
10 minutes
407
5. Availing of Free Legal Advice or Counseling
The City Legal Office (CLO) renders assistance to constituents by rendering free legal
counseling. Through this service, the office provides clients immediate relief on their
legal problems and guides them towards the proper direction in attaining such relief.

Who may avail: Outside client/s specifically Valenzuela City constituents.
Legal Advice/Counseling City Legal Office , 2nd Floor and 3rd
Floor, Executive Building
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.For Simple Cases: 1. Solicit Facts and Assigned
review the type of Personnel at the
Provide the information legal assistance City Legal Office
needed on the Legal needed 3rdFloor
Assistance Record Executive
Book Building
None 30 minutes
1.1. Provide Legal Paralegal-in-
advice and/or Charge at the
counseling City Legal Office
3rdFloor
Executive
Building
2.For Complex Cases: 2. Solicit Facts by the Paralegal-in-
paralegal and review Charge at the
2.1 Fill up and submit the type of legal City Legal Office
required form and assistance needed None 5 minutes
3rdFloor
present the request 2.1. Endorse to Executive
Lawyer-in-charge Building
2.2 Listen to 2.2. Provide legal Lawyer-in-
counseling advice and Charge
counseling at the City Legal
None 30 minutes
Office 3rd Floor
Executive
Building
408
TOTAL None 1 hour and 5
minutes
6. Assistance to Meetings, Committee Hearings and/or Public Hearings

The City Legal Office (CLO) renders assistance to government agencies, offices,
and other local government unit/s by rendering free legal advice/counseling.
Through this service, the office provides clients immediate relief on their legal
problems and guides them towards the proper direction in attaining such relief.

Who may avail: Government agencies, offices and other local government unit/s.
1. Notice of Meetings/Committee Hearings/ City Administrator/ City Legal Office
Public Hearings 3rd Floor, Executive Building
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Provide the notice of 1. Receive and Assigned
meeting/s, committee endorse to Lawyer-in- Personnel
and/or public hearing/s Charge and/or at the City Legal
Paralegal/s Office 3rd Floor
Executive
Building
1.1. Attend by the None 1 day Lawyer-in-
Lawyer-in-Charge Charge and/or
and/or Paralegal/s Paralegal/s
and review the type of at the City Legal
legal assistance Office 3rd Floor
needed on the Executive
schedule set Building
2.Listen to 2. Provide legal Lawyer-in-
counseling advice and Charge
counseling on the at the City Legal
None By schedule
schedule set Office 3rd Floor
Executive
Building
TOTAL None 1 day
409
Note: Legal advice and counseling schedule is dependent on the schedule set by the
requesting office, this may vary.
7. Assistance in the Drafting of City Ordinance/s, Resolution/s and/or

Executive Order/s
The City Legal Office (CLO) renders assistance to the Sangguniang Panlungsod.

Who may avail: Government agencies, office/s, and Sangguniang Panlungsod
1.Request for assistance to draft City Requesting Party
Ordinance/s, Resolution/s and Executive
Order/s
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Present an 1.1 Attend to Client Assigned Front
endorsement letter to and receive Line Personnel
the City Administrator documents through at the City
(Optional-attached the Legal Personnel 3 minutes Administrator
draft document) Office 3rdFloor
Executive
Building/
1.2 For OIC’s review
lawyer/s Charge
May take additional None at the City Legal
15 days
needed documents
1.3 Receive, record Assigned
and deliver the same Personnel
to the assigned at the City Legal
1 day
lawyer. Office 3rd Floor
Executive
Building
410
1.4 Receive, prepare
and draft documents
Lawyer-in-
by the assigned
Charge
lawyer/s
at the City Legal
May take additional 15 days
Office 3rd Floor
two (2) days
Executive
depending on the
Building
complexity of the
needed documents
1.5 Review of the
documents done by
the assigned lawyer/s
for approval, City
comments and/or Administrator
opinion 15 days 3rd Floor
May take additional Executive
two (2) days Building
depending on the
complexity of the
needed documents
1.6 Return to Legal Assigned
Personnel for some Personnel
revisions and review at the City Legal
1 day
of other Lawyer/s Office 3rd Floor
requested by the City Executive
Administrator Building
1.7 Receive, revise
and/or review
documents by the
Other Lawyer-in-
Other lawyer
Charge
assigned by the City
at the City Legal
Administrator 15 days
Office 3rd Floor
May take additional
Executive
two (2) days
Building
depending on the
complexity of the
needed documents
Personnel Personnel
at the City Legal
1 day
Office 3rd Floor
Executive
Building
1.9 Review and check City
15 days
for the final Administrator
411
documents done by 3rd Floor
the Other assigned Executive
lawyer/s for CA’s Building
approval and/or initial
May take additional
two (2) days
depending on the
complexity of the
needed documents
1.10 Release of the Assigned Front
document/s line Personnel
City
1 day Administrator
3rd Floor
Executive
Building
minutes
8. Drafting and Rendering Legal Opinion/s, Letter, Endorsement and/or

Memorandum - Constituents
The City Legal Office (CLO) renders assistance to constituents by drafting and
rendering issuance of requested certificate/s

1. Request for Legal Opinion/s, Endorsement Requesting officer/person
Letter/s and/ or Memorandum
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Present a request 1.1 Attend to Client Assigned Front
letter to the City and receive Line Personnel
Administration Office documents through at the City
(Optional-attached the Legal Personnel None 3 minutes Administrator
draft document) 3rd Floor
Executive
Building
412
lawyer/s Charge
15 days
needed documents
1 day
Executive
Building
and draft legal
opinion, letter,
Lawyer-in-
endorsement, and/or
Charge
memorandum by the
at the City Legal
assigned lawyer/s 15 days
Office 3rd Floor
May take additional
Executive
two (2) days
Building
depending on the
complexity of the
needed documents
1.5 Review of the
draft legal opinion,
letter, endorsement,
and/or memorandum
City
done by the assigned
Administrator
lawyer/s for CA’s
15 days 3rd Floor
approval
Executive
May take additional
Building
two (2) days
depending on the
complexity of the
needed documents
Personnel for some Personnel at the
revisions and review City Legal Office
1 day
of other Lawyer/s 3rd Floor
1.7 Receive, revise Other Lawyer-in-
15 days
and/or review draft Charge
413
legal opinion, letter, at the City Legal
endorsement, and/or Office 3rd Floor
memorandum by the Executive
Other lawyer Building
assigned by the City
Administrator
May take additional
two (2) days
depending on the
complexity of the
needed documents
Personnel Personnel at the
City Legal Office
1 day
3rd Floor
Executive
Building
1.9 Review and check
for the final legal
opinion, letter,
endorsement, and/or
memorandum done City
by the Other assigned Administrator
lawyer/s for CA’s 15 days 3rd Floor
approval and/or initial Executive
two (2) days
depending on the
complexity of the
needed documents
City
1 day Administrator
3rd Floor
Executive
Building
minutes

Memorandum - Government
The City Legal Office (CLO) renders assistance to different offices by drafting and
rendering legal opinion/s, letters, endorsement, and/or memorandum.
414
Who may avail: Government agencies, offices and other Local Government
Unit/s.
1. Request for Legal Opinion/s, Letter, Requesting office
Endorsement and/or Memorandum
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Present a request 1.1 Attend to Client Assigned Front
letter to the City and receive Line Personnel
Administration documents through at the City
Office(Optional- the Legal Personnel 3 minutes Administrator
attached draft 3rd Floor
document) Executive
Building
lawyer/s Charge
15 days
needed documents
None
1 day
Executive
Building
and draft legal
Lawyer-in-
opinion, endorsement
Charge
letter and/or
at the City Legal
memorandum by the 15 days
Office 3rd Floor
assigned lawyer/s
Executive
May take additional
Building
two (2) days
depending on the
415
complexity of the
needed documents
1.5 Review of the
and/or memorandum
City
Administrator
lawyer/s for CA’s
15 days 3rd Floor
approval
Executive
May take additional
Building
two (2) days
depending on the
complexity of the
needed documents
Personnel for some Personnel
1 day
1.7 Receive, revise
and/or review draft
legal opinion, letter,
endorsement, and/or
Other Lawyer-in-
memorandum by the
Charge
Other lawyer
at the City Legal
assigned by the City 15 days
Office 3rd Floor
Administrator
Executive
May take additional
Building
two (2) days
depending on the
complexity of the
needed documents
Personnel Personnel
at the City Legal
1 day
Office 3rd Floor
Executive
Building
416
for final legal opinion,
and/or memorandum
done by the Other
City
assigned lawyer/s for
Administrator3rd
CA’s approval and/or 15 days
Floor Executive
initial
Building
May take additional
two (2) days
depending on the
complexity of the
needed documents
at the City
1 day Administrator
3rd Floor
Executive
Building
minutes

Memorandum - Private Sector
The City Legal Office (CLO) renders assistance to clients and/or
businessmen/women in the City of Valenzuela by drafting and rendering legal
opinion/s, letters, endorsement, and/or memorandum.

Who may avail: Businessmen/women in the vicinity of Valenzuela City
1. Request for Legal Opinion/s, Letter, Requesting office
Endorsement and/or Memorandum
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Different offices 1.1 Attend to Client Assigned Front
None 3 minutes
present a request letter and receive Line Personnel
417
to the City documents through at the City
Administrator the Legal Personnel Administrator
(Optional-attached 3rd Floor
Building
lawyer/s Charge
15 days
needed documents
1 day
Executive
Building
and draft legal
opinion, endorsement
Lawyer-in-
letter and/or
Charge
memorandum by the
at City Legal
assigned lawyer/s 15 days
Office 3rd Floor
May take additional
Executive
two (2) days
Building
depending on the
complexity of the
needed documents
1.5 Review of the
and/or memorandum
City
Administrator
lawyer/s for CA’s
15 days 3rd Floor
approval
Executive
May take additional
Building
two (2) days
depending on the
complexity of the
needed documents
Personnel for some 1 day Personnel
418
1.7 Receive, revise
and/or review draft
legal opinion, letter,
Other Lawyer-in-
endorsement, and/or
Charge
memorandum by the
at the City Legal
assigned lawyer 15 days
Office 3rd Floor
May take additional
Executive
two (2) days
Building
depending on the
complexity of the
needed documents
Personnel Personnel
at the City Legal
1 day
Office 3rd Floor
Executive
Building
for final legal opinion,
and/or memorandum
done by the Other City
assigned lawyer/s for Administrator
CA’s approval and/or 15 days 3rd Floor
initial Executive
two (2) days
depending on the
complexity of the
needed documents
at the City
1 day Administrator
3rd Floor
Executive
Building
minutes
419
11. Issuance of Certificate/s
The City Legal Office (CLO) renders assistance to constituents by rendering
issuance of requested certificate/s.

Who may avail: Former government employee/s and/or Sangguniang Panlungsod
1. Request letter for issuance of Certificate/s City Legal Office, 3rd Floor, Executive
> Certificate of No Pending Case Building
> Certificate of Urgency
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Present the 1.1. Solicit Assigned
requirement/s such as requirements and Personnel
latest Service Record determine the type of at the City Legal
5 minutes
(for Certificate of No certificate needed. Office 3rd Floor
pending case) and Executive
approved resolution/ Building
ordinance (for 1.2. Draft the request Supervising
Certificate of urgency) document/certificate Administrative
for the requested Officer
document 30 minutes at the City Legal
None Office 3rd Floor
Executive
Building
1.3. Release for City
Administrator’s
City
review/initial/signature
Administrator
May take additional
5 days 3rd Floor
two (2) days
Executive
depending on the
Building
complexity of the
needed documents
2.Follow-up legal 2. Assist client for the Assigned
Document/ certificate status of the Personnel
to the Legal Personnel documents at the City Legal
None 5 days
Office 3rd Floor
Executive
Building
420
3.Claiming of the 3. Administer oath Assigned
Certificate Personnel
at the City Legal
None 5 minutes
Office 3rd Floor
Executive
Building
40 minutes
12. Granting of Business Tax Exemption to Small and Home-based

Business
The City Legal Office (CLO) renders assistance to clients and/or
businessmen/women in the City of Valenzuela.

Who may avail: Businessmen/women in the vicinity of Valenzuela City
1.Business Tax Exemption
> Application Letter for tax-exemption Applicant
> Duly accomplished Application form Business Permit & Licensing Office
> Proof of Line of Business DTI, SEC

> Legal basis for the grant of tax exemption Applicant
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.File application letter 1.1 Attend to Client Assigned Front
with all pertinent and receive Line Personnel
documents documents at the Business
3 minutes Permit &
Licensing Office
3rdFloor
None Finance Building
1.2 Business Permit & Assigned Front
Licensing Office Line Personnel
(BPLO) will endorse 3 days at the Zoning
the application to Office 3rdFloor
Zoning Office Finance Building
421
May take additional
two (2) days
depending on the
complexity of the
needed documents
1.3 Zoning Office will Inspector of the
conduct an actual City Zoning
inspection to 7 days Office
determine business 3rdFloor
area Finance Building
1.4 Zoning will
endorse result of
inspection to City
Assigned Front
Social Welfare and
Line Personnel
Development Office
at the City
(CSWDO) 3 days
Zoning Office
May take additional
3rdFloor
two (2) days
Finance Building
depending on the
complexity of the
needed documents
1.5 City Social
Welfare and
Assigned Front
Development Office
Line Personnel
(CSWDO) will
City Social
conduct social case
Welfare and
study. 15 days
Development
May take additional
Office Ground
two (2) days
Floor Legislative
depending on the
Building
complexity of the
needed documents
1.6 The City Social
Welfare and
Development Office
Assigned Front
(CSWDO) will
Line Personnel
endorse the result of
at the City Social
social case study to
Welfare and
the City Treasurer’s 3 days
Development
Office.
Office Ground
May take additional
Floor Legislative
two (2) days
Building
depending on the
complexity of the
needed documents
422
1.7 The City
Treasurer’s Office will
conduct actual Assigned Front
inspection of books or Line Personnel
capitalization of the at the City
business entity 15 days Treasurer’s
May take additional Office Ground
two (2) days Floor Finance
complexity of the
needed documents
1.8 The City
Treasurer’s Office will
Assigned Front
endorse the result of
Line Personnel
inspection to the City
at the City
Legal Office.
3 days Administrator
May take additional
3rd Floor
two (2) days
Executive
depending on the
Building
complexity of the
needed documents
1.9 Receive by
Assigned
assigned Personnel,
Personnel
record/write/file the
at the City Legal
documents to the 1 day
Office 3rd Floor
logbook record and
Executive
give it to the assigned
Building
lawyer.
1.10 Received by the
assigned lawyer/s for Lawyer-in-
evaluation. Charge
15 days
needed documents
1.11 Review and
check for final draft of
City
evaluation letter
Administrator
regarding tax
15 days 3rd Floor
exemption, and/or
Executive
issuance of notice of
Building
denial done by the
assigned lawyer/s for
423
CA’s approval and/or
initial
May take additional
two (2) days
depending on the
complexity of the
needed documents
None 10 days and
TOTAL
40 minutes
424
PROCUREMENT OFFICE
425
1. Canvassing of Purchase Requests – For Alternative Mode of
Procurement
Office or Division: GSO - Procurement Division

Who may avail: Various Offices of the City Government of Valenzuela
Layout, if necessary Public Information Office
Recipients End-user
Budget Proposal, for Events End-user
Purchase Request End-user
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit the Purchase 1. Accept the None 1 day Procurement
Request to Purchase Request Office Staff
Procurement Office and endorse to the
buyers for
canvassing of
prospective
suppliers
1.1. Send Request None 3 days Buyers
for Quotations to at
least three (3)
prospective
suppliers
1.2. Prepare the None 1 day Buyers
Abstract of
Proposal/Quotation/
Bid and send to the
Bids and Awards
Committee for
signature.
TOTAL None 5 days
2. Canvassing of Purchase Requests - For Competitive Bidding
426
Lay-out, if necessary Public Information Office
Recipients End-user
Budget Proposal, for Events End-user
Purchase Request End-user
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1.Submit the 1.Accept the None 1 day Procurement
Purchase Request to Purchase Request Office Staff
Procurement Office and endorse to the
Buyers for canvassing
of prospective
Suppliers
1.1.Send Request for None 3 days Buyer
Quotations to at least
three (3) prospective
suppliers
1.2.Forward the None 1 day Buyer
Purchase Request to
Budget Office for
Budget Certification
1.3.Prepare the None 1 day Buyer
Approved Budget for
the Contract (ABC)
TOTAL None 5 days
3. Preparation of Purchase Order

427
Purchase Order End-user
CLIENT STEPS
1. Request for 1. Prepare the None 1 day Buyer
Purchase Order Purchase Order
and send to the
Mayor's Office for
approval.
1.1. Accept the None 1 day Buyer
approved Purchase
Order and send to
the supplier for
delivery.
None
TOTAL 2 days
428
PROPERTY OFFICE
429
1. Receiving Documents
Incoming documents for preparing of IAR with inventory custodian slip and property
acknowledgment receipt.
Office or Division: Property and Supply Management Division

Who may avail: Government agency
Purchase Order (PO) and Purchase Procurement Division
Request (PR)
Sales Invoice & DR / Warranty Certificate
Certification/recipients
CLIENT STEPS
1. Deliveries of 1. Checking of None 5 minutes Property
vouchers for IAR from requirements for Personnel
procurement receiving
1.1. If incomplete 5 minutes Property
return the Personnel
documents to
procurement
1.2. If complete 5 minutes Property
the documents will Personnel
receive for IAR/
ICS /PAR
2. Outgoing of Documents
Outgoing of accomplished IAR / documents for transmittal to COA.

Who may avail: COA / Procurement
Accomplished IAR Property and supply management division
430
P.O / P.R. Procurement Division
Sales Invoice/ D.R. Supplier
CLIENT STEPS
1. Preparing and checking 1. Checking 15 minutes Property
of accomplished IAR / and Personnel
documents photocopying
of S.I/D.R/
P.O/P.R and
IAR
2. Transmittal of 2. If 15 minutes Property
accomplished IAR complete, the Personnel
documents
will be
delivered to
COA None
3. Receiving of transmittal 3. Checking 15 minutes COA
and receiving Personnel
of
accomplished
IAR with
photocopied
documents
4. Returning of documents 4. Return the 5 Minutes Property
and accomplished IAR with vouchers to Personnel
COA received procurement
for auditing
3. Preparation of Inspection and Acceptance Reports (IAR)

Inspection and Encoding for IAR

Who may avail: Government agency
P.O/ P.R. / OBR GSO-Procurement
431
Sales invoice/ delivery receipt/ warranty Supplier
certificate
Certification/recipients
CLIENT STEPS
1. Deliver items to the 1. Inspect the None 7 days Property
assigned warehouse items upon Personnel
as per P.O. receiving of
warehouse man
base on the P.O./
P.R.
1.1. Encoding and 7 days Property
creating of Personnel
inspection and
acceptance report
1.2. Printing and 1 day Property
signing of Personnel
inspection
acceptance report
TOTAL None 15 days
4. Preparation of Property Acknowledgment Receipt and Inventory

Custodian Slip
Creating/ encoding of PAR and ICS.

Who may avail: Various offices
IAR & P.O / PR Property / Procurement
Sales invoice/delivery receipt/warranty GSO-Procurement
certificate/recipients
CLIENT STEPS
1. The end user received 1.Re-inspect the None 7 days Property
the items delivered item Personnel
432
1.1.Create the ICS 7 days Property
or PAR & barcode Personnel
stickers
1.2.Printing of 1 day Property
PAR/ICS with Personnel
barcode stickers
1.3.Sending of 1 day Property
PAR/ICS to end Personnel
user for signature
1.4.Waiting to the 30 days End User
end user to sign
the par for the
accountability of
the delivered items
1.5.After signing of 30 days End User
par or ICS, the end
user sent back the
documents to
property office
1.6.After sent back 1 day Property
the signed Personnel
PAR/ICS it will be
attached to IAR
with documents &
send back to
procurement
5. Property Accountability Clearance

Employees securing property clearance (property accountability)
Clearance for different purposes
(Resignation, terminal leave, travel and transfer of office, maternity leave etc.)

Who may avail: All Valenzuela City government employees
Employees clearance accountability form HRMO
Record of accountability Property and Supply Management Division
Return slip / I&I report form if needed Property and Supply Management Division
433
CLIENT STEPS
1. Secure employees None None 1 day HRMO
clearance accountability
form
2. Payment of clearance 1 day CTO Cashier
3. Fill up clearance form Department
completely, must be Head of
signed by the applicant Applicant
& the department head
4. Secure record of 1 hour Property
accountability. Return Personnel
slip, I&I report form if
needed
5. Settlement/re- Applicants
issuance of Office/ Property
accountability with Custodian of The
check is applicable Designated
Applicant's
Office
6. Upon completion of 1. Checking/ 30 minutes Department
PSMD requirements/ signing of Head of PSMD
slip, proceed to PSMD clearance form
for final checking &
updating of record & for
signature of PSMD
head
2 days, 1 hour
TOTAL None and 30
minutes
6. Application and Renewal of Building Insurance

Applying and Renewal of Building Insurance for the Government of Valenzuela City.

Who may avail: City Government of Valenzuela
Renewal Form Policy of GSIS Property and Supply Management Division
434
Cheque Payment City Treasurer's Office
CLIENT STEPS
None 1.Waiting of None 15 days GSIS/ Property
statement of Personnel
account from GSIS
1.1.Making of None 5 minutes Property
voucher for Personnel
requesting of
renewal or
application of
building insurance
1.2.The vouchers None 15 days Budget/Accounti
will sent to Budget ng/Mayor's
/ Accounting & Office/City
Mayor's Office / Treasurer's
Treasurer's Office Office
Budget/ Auditing /
signing of Mayor
and preparing of
cheque payment
1.3.Waiting None 15 days CTO
cheque payment
from CTO
1.4.Upon release Paid by 1 day Property
of cheque, the CGOV Personnel
Property Office will
settle payment to
GSIS.
Paid by 46 days and 5
TOTAL
CGOV minutes
7. LTO Registration and Insurance of Motor Vehicles

Registering All Motor Vehicle of the City Government of Valenzuela.

435
Previous OR/CR Property and Supply Management Division
Emission test result Emission Testing Center c/o Driver
GSIS Insurance GSIS
CLIENT STEPS
None 1.Application of None 3 days Property
new vehicle or Personnel
renewal of
vehicle's insurance
at GSIS
1.1.Waiting of None 15 days GSIS Personnel
SOA from GSIS
1.2.Preparing None 5 minutes Property
voucher for Personnel
requesting budget
payment for
insurance
1.3.Submit None Property
voucher Personnel/Budg
et/
Accounting/May
or's Office/City
Treasurer's
Office
1.4.Payment to 1 day
GSIS
1.5.When cheque Paid by 1 day Property
is released by CGOV Personnel
CTO the Property
Office will pay
GSIS.
1.Emission test Paid by 1 day Driver of Motor
CGOV Vehicles
2.Submitting emission None 1 day Driver of Motor
test result Vehicles
None 2.LTO registration Paid by 3 days Property
(bulk) CGOV Personnel
2.1.Payment of Paid by 1 day Property
emission testing CGOV Personnel
center & LTO
registration
436
2.2.Waiting of None 3 days LTO
OR/CR to release
from LTO
2.3.Claiming of None 1 day Property
OR/CR from LTO Personnel
Paid by 30 days and 5
TOTAL
CGOV minutes
8. Insurance Claims
Claiming Insurance of Motor Vehicles of the Valenzuela City Government.

Who may avail: Assured Agency (CGO Valenzuela) and the third party
Photo Copy Of Car Registration and Property and Supply Management Division
Current Official Receipt
Photocopy of Driver's License and Official Driver of vehicle involved in the accident
Receipt
Original Copy of Police Report or Duly Police Dept. of the area where the accident
Notarized Driver's Affidavit happened
Estimate Cost of Repair Damaged Vehicle Auto repair shop where vehicle is to be
repaired
Trip Ticket Department/division of the LGU
Colored Pictures of The Vehicle Driver of vehicle involved in the accident
Photocopy of Policy Insurance Property and supply management division
CLIENT STEPS
1. Secure a copy of 1. Provide a None 5 minutes Property
the above-mentioned checklist of Personnel
requirements requirements to
the driver involved
2. Submit the original 2. Check and 15 minutes Property
and photocopy of the evaluate submitted Personnel
requirements to PSMD requirements to
for checking and insure
evaluation completeness and
437
approval of
insurance
3. Wait for a text or call 3. Submit the 21 working Property
from PSMD if the complete and days before Personnel
insurance company checked notice of
has issued the letter of documents to the approval
authority to repair auto repair shop
for further
evaluation
21 days and
TOTAL None
20 minutes
9. Requisition and Issuance Slip for Diesel and Gasoline

Who may avail: All drivers in various offices
Driver's license - photocopy Driver
Updated OR/CR - photocopy Driver
CLIENT STEPS
1. Prepare trip ticket of 1. Check if all the None 5 minutes Driver &
the day requirements are Department
updated Head
2. Prepare requisition 5 minutes Driver &
slip with indicated Department
date, plate number Head
and liters needed.
3. Submit photocopies 5 minutes Driver &
of OR/CR & driver's Department
license Head
1.1. Checking of 5 minutes Property
requirements for Personnel
the issuance of
diesel and
gasoline
1.2. Encoding of 5 minutes Property
details for Personnel
438
issuance of diesel
and gasoline
needed.
10. Preparation of Purchase Request, Purchase Order, Voucher, IAR

and Summary Report

Who may avail: All departments and offices
Purchase order and sales invoice Gasoline and diesel supplier
CLIENT STEPS
1. Submit purchase 1. Prepare None 3 days Supplier
order and sales summary report
invoice 1.1. Prepare P.R. 1 day Property
to be submitted by Personnel
Procurement for
approval
1.2. Prepare P.O. 1 day Property
voucher and Personnel
approved P.R. to
be submitted to
Budget Office
1.3. Preparing of 1 day Property
IAR to be Personnel
submitted to audit
TOTAL None 6 days
10. Issuance of Voucher Payment for Utilities

Making voucher payment for utilities of City Government of Valenzuela

439
Statement of Account and Excel summary GLOBE, SMART, PLDT, BAYANTEL,
MERALCO, MAYNILAD

CLIENT STEPS
1. Deliveries of bills by 1. Wait for the bill None 10 days Courier
the service provider to deliver
1.1. Check the bills 3 hours Property
if complete Personnel
Ask or request the 1 day Property
incomplete bills via Personnel
email or call and
personal go to
service provide
office
1.2. Encode the 3 hours Property
bills to excel Personnel
1.3. Print the 2 hours Property
voucher and all the Personnel
supporting
documents
1.4. Bring the 1 day Budget
voucher to Budget
for issuing of OBR
1.5. Bring back to 1 day Property/Budget
property office for
signature then
back to budget for
signature also
1.6. Bring to 2 days Accounting Audit
Accounting Office
for audit
1.7. Bring to 1 day Treasurer's
Treasurer's Office Office
for cheque
1.8. Bring cheque 1 day Mayor's Office
to Mayor’s Office
for signature
440
1.9. Bring back the 1 day Treasurer's
cheque to Office
Treasurer's Office
to process the
payment for the
company will avail
19 days and 8
TOTAL None
hours
12. Issuance of Trip Ticket

Giving authorization to use vehicle for official trip.

Updated professional driver's license Driver
Updated OR/CR of motor vehicle Driver
CLIENT STEPS
1. Filling up trip ticket None None 2 minutes Driver &
form Department
Head
2. Submitting duly 1. Checking the 1 minute Property
accomplished trip driver's license & Personnel
ticket form with driver's OR/CR of vehicle
license & OR/CR of 1.1. If correct, the 1 minute Property
the vehicle trip ticket is ready Personnel &
for approval & Department
signature of PSMD Head
department head
1.2. Returning 1 minute Property
approved trip ticket Personnel
to the driver
1.3. If not correct 1 minute Property
in filling trip ticket, Personnel
it will be returned
to the driver and
rechecked again.
441
13. Preparation of Requisition and Issue Slip (RIS)

Duly accomplished RIS form End-user
CLIENT STEPS
1. Filling up RIS form None None 5 minutes End User /
Department
Head
2. Submitting duly 1. Checking the 1 minute per End User/
accomplished RIS RIS form for person Property
form approval & Personnel
signature
1.1. If incorrect, 1 minute Property
returning the slip Personnel
for correction
1.2. Returning 1 minute Property
approved trip ticket Personnel
to the driver
1.3. If correct, the 1 minute Property
RIS form is ready Personnel &
for approval & Department
signature of PSMD Head
department head
442
PUBLIC INFORMATION OFFICE (PIO)
443
1. Request for Copies of Photos and Videos
Covers official requests for photos and videos of the City Government of
Valenzuela.
Office or Division: Public Information Office

Who may avail: Government Offices/Agencies
Two (2) copies of the Job Order (JO) Form Public Information Office, 3rd Floor
or email request Executive Building
Flash Drive (for soft copy of files)
FEES
CLIENT STEPS TO BE
PAID
1. Submit the Job 1. PIO personnel None 7 working days PIO Admin
Order Form or email accepts and Personnel / PIO
request to the PIO receives Job Order Head
personnel Form /
acknowledges
email request
2. Receives the ‘Client 2. PIO Head
Copy’ of the JO signed approves/disappro
and received by PIO ves releasing of
personnel. materials.
3. Receives feedback 3. If approved, PIO
on the request. personnel checks
availability of
materials
requested
4. Receive requested 4. PIO personnel
materials releases
requested
materials - either
in soft or hard
copy (depending
on the request)
TOTAL None 7 days
444
2. Request for Governance Tours and Related Events
Covers official governance tours and related events such as inauguration and
blessing ceremonies, project launching programs and special events officially
conducted by the Governance Tours and Related Events Unit of the Public
Information Office.
Office or Division: Governance Tours and Related Events Unit (GTEU)

Two (2) copies of a free format request None
letter signed by the requestor (1 office
copy, 1 client copy) indicating the
following:
- Target date, time, and expected duration
of the event
- Nature of the event/tour
- Group/attendees/guests expected
- Specific sites to be visited
- Contact person and complete contact
details
- Any additional information
Endorsement or referral letter of the None
requesting agency (if any)
FEES
CLIENT STEPS TO BE
PAID
1. Submit the 1. Personnel None 20 working Governance
requirements to the accepts and days Tours and
Governance Tours and receives the Related Events
Related Events Unit. requirements. Head and
2. Receives the ‘Client 2. Personnel personnel / PIO
Copy’ of the request letter checks event Head
signed and received by date and time
the personnel. based on
availability.
3. Receives feedback on 3. Governance
the event requested. Tours and
Related Events
Head and PIO
Head approves
445
request and
consolidates
requirements
across involved
offices.
4. Receives final 4. Personnel
confirmation and coordinates
programme. with offices and
client on final
arrangements.
TOTAL None 20 days
3. Request for Official Wedding Photos

Covers wedding photos officiated by the City Mayor (Kasalan sa Lungsod ng
Valenzuela. Photos will be printed upon the request of the client at the Public
Information Office, 3rd Floor Executive Building, Valenzuela City Hall.

Who may avail: Citizens
None None
FEES
CLIENT STEPS TO BE
PAID
1. Inform the PIO 1. PIO personnel None 15 minutes PIO Admin
personnel of the prints the official Personnel / PIO
following information wedding photo of Artist
for printing of photos: the client.
- Date of the wedding
- Number assigned
- Batch number (if
applicable)
- Special wedding (if
applicable)
2. Receives the printed 2. PIO personnel
wedding photo. releases photo.
446
4. Request for Mayor’s Message
Covers requests for the City Mayor’s special message.

FEES
CLIENT STEPS TO BE
PAID
request to the PIO receives Job Order Writer / PIO Head
personnel Form /
acknowledges
email request
and received by PIO ves request.
personnel.
on the request. personnel assigns
writer to draft the
Mayor’s Message
4. Receive Mayor’s 4. PIO personnel
Message either on sends/releases
hard or soft copy Mayor’s Message.
based on request.
TOTAL None 7 days
5. Request for Official Tarpaulins and LED Advertisements

Covers requests for official tarpaulins on community billboards or event venues
and LED advertisements (in front of the City Hall).

447
Document 2: For additional details, the None
following must be provided:
- Proposed layout
- Soft copy of high resolution pictures and
logos
- Size: 4ft x 8ft, 4ft x 12ft, 8ft x 12ft or
depending on client request on requested
size specification
Document 3: Flash drive containing the None
PSD format of the file and a request letter
(for LED)
FEES
CLIENT STEPS TO BE
PAID
1. Submit the Job 1. PIO personnel None 20 working PIO Admin
Order Form or email accepts and days Personnel / PIO
request to the PIO receives Job Order Writer / PIO
personnel Form / Artist/ PIO Head
acknowledges
email request
Copy’ of the JO signed approves /
and received by PIO disapproves
personnel. request.
artist and writer to
draft the layout.
PIO personnel
sends layout and
details to the
supplier for
printing and to PIO
IT personnel for
LED
Advertisement
posting (from file
given).
448
4. Receives tarpaulin 4. PIO personnel
and logs on the releases tarpaulin
receiving log book. to the client.
TOTAL None 20 days
6. Request for Photo or Video Coverage and Documentation

Covers requests for photo or video coverage and documentation of official events
and related programs by the City Government of Valenzuela.

Executive Building
For additional details, the following must None
be provided:
- Event details
- Program briefer
FEES
CLIENT STEPS TO BE
PAID
request to the PIO receives Job Order Writer / PIO
personnel Form / Photographer /
acknowledges PIO
email request Videographer /
2. Receives the ‘Client 2. PIO Head PIO Head
and received by PIO ves request.
personnel.
writer (if needed),
photographer and
videographer.
449
4. Views photo/video 4. PIO personnel
coverage through endorses
social media posting documentation/ph
oto/video posting
on social media
sites to the Digital
Communications
Unit (DCU)
TOTAL None 7 days
7. Request for Tokens and Souvenirs

Covers requests for tokens and souvenirs for official events and related
programs by the City Government of Valenzuela.

be provided:
- List of recipients
- Program briefer / Event details
FEES
CLIENT STEPS TO BE
PAID
1. Submit the Job 1. PIO personnel None 20 working PIO Admin
Order Form or email accepts and days Personnel
request to the PIO receives Job Order /Governance
personnel Form / Tours and
acknowledges Related Events
email request Unit personnel
and received by PIO ves request. PIO
personnel. personnel checks
availability of
materials
requested
450
3. Receives feedback 3. PIO personnel
on the request. releases materials.
4. Receive requested 4. PIO personnel
materials releases
requested
materials - either
in soft or hard
copy (depending
on the request)
TOTAL None 20 days
8. Request for Official Certificates

Covers requests for official certificates for official events and related programs by
the City Government of Valenzuela.

Two (2) copies of the Job Order (JO) Public Information Office, 3rd Floor Executive
Form or email request Building
be provided:
- List of recipients
- Program briefer / Event details
1. Submit the 1. PIO personnel None 20 working PIO Admin
Job Order Form accepts and receives days Personnel
or email request Job Order Form / /Governance
to the PIO acknowledges email Tours and
personnel request Related Events
2. Receives the 2. PIO Head Unit personnel
‘Client Copy’ of approves/disapproves
the JO signed request.
and received by
PIO personnel.
451
3. Receives 3. If approved, PIO
feedback on the personnel assigns
request. artist to draft the
layout. PIO personnel
prints the certificates
or sends it to the
requestee.
4. Receives 4. PIO personnel
certificates. releases certificates.
TOTAL None 20 days
452
EXTERNAL SERVICES OFFICES
PUBLIC SAFETY DIVISION
453
1. Request of Rendering Inspection (Anti-Squatting)
Monitoring of Informal Settlers and reporting to concern authorities.
Office or Division: PSD - Anti-Squatting Task Force

1. Details of subject of complaint or request To be endorsed by the complainant
2. Complaint or request letter to be forwarded
to the Office of Officer-In-Charge, Public Order
and Safety Group
FEES
BE TIME RESPONSIBLE
PAID
1. Forward endorsement/ 1. Receive the None 3 minutes Frontline
request letter endorsement/ Personnel
request letter ASTF Office
1.1 Conduct None 3 days ASTF Leader
inspection/monitoring ASTF Office
and appropriate
action
1.2. Feedback/letter None 30 minutes Frontline
reply to requestee for Personnel
the action taken ASTF Office
and/or to other
government offices
concerned if needed
1.3. Forward None 30 minutes Liaison Officer
reply/endorsement Public Safety
letter to complainant/ Division
requestee and/or
concerned office if
needed
None 3 days, 1 hour
TOTAL
and 3 minutes
454
2. Request of Assistance (Bantay Bayan)
Office or Division: Public Safety Division – Bantay Bayan

Who may avail: All government agencies, LGU’s, GOCC’s, and other
government instrumentalities
Request letter with complete details addressed Concerned offices and LGU’s
to the CESO Head / Officer-in-Charge
FEES
BE TIME RESPONSIBLE
PAID
1. Submit letter 1.1 Accept the letter None 1 day Designated
containing details and 1.2 Call and schedule secretary per
information for a meeting District
2. Attend scheduled 2. Assess, clarify and None 2 days Designated
meeting verify the details of secretary per
the said request District
3. Wait for approval 3. Approval None Public Safety
Head
TOTAL: None 3 days
455
MOTORPOOL DIVISION
456
1. Issuance of Spareparts Inventory (Motorpool Division)
Service covers the request for issuance of spareparts inventory in Motorpool.
Office or Division: Motorpool Division

Who may avail: Property Division / Commission on Audit
Letter of Request / Intent Requestee
Request through phone call
FEES
CLIENT STEPS TO BE
PAID
1. Present the Letter of 1. Receive the
None 3 minutes Motorpool Staff
request request letter
1.1. Forward the
request letter to
None 3 minutes Officer-In-Charge
the Officer-In-
Charge
1.2. Conduct
actual inventory
and updating of None 3 days Inventory Staff
previous
inventory
2. Request through 2. Forward the
phone call request to the None 3 minutes Officer-In-Charge
Officer-In-Charge
2.1. Conduct
actual inventory
and updating of None 3 days Inventory Staff
previous
inventory
6 days and 6
TOTAL None
minutes
457
PUBLIC SANITATION AND CLEANLINESS GROUP –

CLEAN AND GREEN DIVISION
458
1. Trimming of Trees (Clean and Green) – Residents
This service covers requests for trimming of trees in the community.
Office or Division: PSCG - Clean and Green Division

Who may avail: Residents who own trees within their premises
1. Letter of request (if available) with attached
Requestee
photos of trees to be trimmed
FEES
CLIENT STEPS TO BE
PAID
1. Present the letter of 1. Receive and Log Clean and
request (Walk-In) the request to None 20 minutes Green Staff /
"Request Form" Frontliner
1.1. Forward the
request to Officer- Officer-In-
None 20 minutes
In-Charge for Charge
approval
1.2. Conduct area
Area Supervisor
inspection and
None 3 days / Team
schedule the
Assigned
provision of service
3 days and 40
TOTAL None
minutes
2. Request through Clean and
2. Log the request
phone call None 20 minutes Green Staff /
to "Request Form"
Frontliner
2.1. Forward the
None 20 minutes
approval
2.2. Conduct area
Area Supervisor
inspection and
None 3 days / Team
schedule the
Assigned
3 days and 40
TOTAL None
minutes
459
2. Trimming of Trees (Clean and Green) – Barangay Officials
This service covers requests for trimming of trees in the community.

Who may avail: Barangay Officials
Letter of request (if available) with attached
Requestee
photos of trees to be trimmed
FEES
CLIENT STEPS TO BE
PAID
1. 1. Forward the
None 20 minutes
approval
1.2. Conduct area
Area Supervisor
inspection and
None 3 days / Team
schedule the
Assigned
3 days and 40
TOTAL None
minutes
2. Request through 2. Log the request Clean and
phone call to "Request Form" None 20 minutes Green Staff /
Frontliner
2.1. Forward the
None 20 minutes
approval
2.2. Conduct area
Area Supervisor
inspection and
None 3 days / Team
schedule the
Assigned
3 days and 40
TOTAL None
minutes
460
3. Grass Cutting (Clean and Green) - Residents
This service includes grass cutting limited only to public or open spaces in the
community.
Who may avail: Open spaces only requested by concerned residents
Letter of Request (If available) Requestee
FEES
CLIENT STEPS TO BE
PAID
1.1. Forward the
None 20 minutes
approval
1.2. Conduct area
Area Supervisor
inspection and
None 3 days / Team
schedule the
Assigned
3 days and 40
TOTAL
minutes
2. Log the request
to "Request Form"
Frontliner
2.1. Forward the
None 20 minutes
approval
2.2. Conduct area
Area Supervisor
inspection and
None 3 days / Team
schedule the
Assigned
3 days and 40
TOTAL None
minutes
461
4. Grass Cutting (Clean and Green) – Barangay Officials
This service includes grass cutting limited only to public or open spaces in the
community.

Who may avail: Open spaces only requested by barangay officials
FEES
CLIENT STEPS TO BE
PAID
1.1. Forward the
None 20 minutes
approval
1.2. Conduct area
Area Supervisor
inspection and
None 3 days / Team
schedule the
Assigned
3 days and 40
TOTAL None
minutes
2. Log the request
to "Request Form"
Frontliner
2.1. Forward the
None 20 minutes
approval
2.2. Conduct area
Area Supervisor
inspection and
None 3 days / Team
schedule the
Assigned
3 days and 40
TOTAL None
minutes
462
5. Pick-Up Debris / Branches of Trees (Clean and Green) - Residents
This service includes the clearing of trimmed branches of trees or debris

Who may avail: Residents, school authorities
If available, printed copy of waste (debris
only)
FEES
CLIENT STEPS TO BE
PAID
1.1. Forward the
None 20 minutes
approval
1.2. Conduct area
Area Supervisor
inspection and
None 3 days / Team
schedule the
Assigned
3 days and 40
TOTAL None
minutes
2. Log the request
to "Request Form"
Frontliner
2.1. Forward the
None 20 minutes
approval
2.2. Conduct area
Area Supervisor
inspection and
None 3 days / Team
schedule the
Assigned
3 days and 40
TOTAL None
minutes
463
6. Pick-Up Debris / Branches of Trees (Clean and Green) – Barangay
Officials
This service includes the clearing of trimmed branches of trees or debris

If available, printed copy of waste (debris
only)
FEES
CLIENT STEPS TO BE
PAID
1.1. Forward the
None 20 minutes
approval
1.2. Conduct area
Area Supervisor
inspection and
None 3 days / Team
schedule the
Assigned
3 days and 40
TOTAL None
minutes
2. Log the request
to "Request Form"
Frontliner
2.1. Forward the
None 20 minutes
approval
2.2. Conduct area
Area Supervisor
inspection and
None 3 days / Team
schedule the
Assigned
464
3 days and 40
TOTAL None
minutes
7. Tree Cutting (Clean and Green) – Residents

This service covers requests for cutting of trees in the community.

Letter of request with attached photos of Requestee
trees to be cut
FEES
CLIENT STEPS TO BE
PAID
1. Present the letter of 1. Forward the Clean and
request client to City Green Staff /
Agriculture Office Frontliner
2. The client will secure None 20 minutes
all necessary City Agriculture
requirements or permits Office
to CAO
2. Conduct area
inspection and
schedule the Area Supervisor
provision of service None 3 days / Team
if approved by the Assigned
City Agriculture
Office
3 days and 20
TOTAL None
minutes
8. Tree Cutting (Clean and Green) – Barangay Officials

This service covers requests for cutting of trees in the community.

465
Letter of request with attached photos of Requestee
trees to be cut
FEES
CLIENT STEPS TO BE
PAID
1. Present the letter of 1. Forward the Clean and
request barangay None Green Staff /
official/admin to Frontliner
2. The admin will secure City Agriculture 20 minutes
all necessary Office City Agriculture
None
requirements or permits Office
to CAO
2. Conduct area
inspection and
schedule the Area Supervisor
provision of service None 3 days / Team
if approved by the Assigned
City Agriculture
Office
3 days and 20
TOTAL None
minutes
466
FLOOD CONTROL DIVISION
467
1. Declogging of Drainage - Residents
Request for cleaning of drainage and clearing obstruction of drainage
Office or Division: Flood Control Division

1. Submit letter of 1. Receive and log None Flood Control
request at office / of request on Division Staff/
Request through logbook Frontliner
phone call 2. Forward request None Flood Control
30 minutes
to assigned officer Division Admin
for schedule
3 Approval of None Officer in
request Charge
3. Conduct site None 1 day Inspector
inspection
4. Dispatch group to None Dispatcher and
perform service Group
Assigned
2 day
5. Conduct work None Inspector
inspection if work is
done properly
3 days and 30
TOTAL None
minutes
2. Declogging of Drainage – Barangay Officials

Request of clearing water lilies and floating garbage from waterways
Office or Division: PSCG - Flood Control Division

468
request at office / of request on Division Staff/
Request through logbook Frontliner
phone call 2. Forward request None Flood Control
30 minutes
for schedule
request Charge
inspection
Assigned
2 day/s
done properly
3 days and 30
TOTAL None
minutes
3. Issuance of Waterway Clearance

Request of clearance comply with the requirements embodied under the
Environmental Laws

Who may avail: Establishments near waterways
Certificate of Title Registry of Deeds
Site Development Plan Requestee
Drainage Plan
1. Submit the 1. Receive and None 20 minutes Flood Control
requirements at check the following Division Admin
the office requirements
469
2. Forward to Officer None 1 day Officer in
in Charge for site Charge
inspection and
evaluation
3. Release of None 2 days Flood Control
clearance Division Admin
3 days and 20
TOTAL None
minutes
4. Request for Waterpump – Barangay Officials

A request for clearing and pumping out of overflowing water from surface

request at office of request on Division Staff/
logbook Frontliner
2. Forward request None Flood Control
30 minutes
for schedule
request Charge
inspection
Assigned
2 days
done properly
3 days and 30
TOTAL None
minutes
470
5. Request for Waterpump – Residents
A request for clearing and pumping out of overflowing water from surface

1. Submit letter of 1. Receive and log Flood Control
request at office of request on None Division Staff/
logbook Frontliner
2. Forward request
20 minutes Flood Control
to assigned officer None
Division Admin
for schedule
3 Approval of Officer in
None
request Charge
3. Conduct site
None 1 day Inspector
inspection
4. Dispatch group to Dispatcher and
perform service None Group
Assigned
2 days
5. Conduct work
inspection if work is None Inspector
done properly
3 days and 20
TOTAL None
minutes
6. Request for Dredging

A request for removal of sediments under the creek/ river

471
logbook Frontliner
30 minutes
for schedule
request Charge
3. Conduct site None 3 day/s Officer in
inspection for Charge
mobilization of
heavy equipment
3. Request sipload None 4 day/s Motorpool
from Motorpool Division
Division for
transporting
backhoe and barge
in the designated
area
Processing time
depending on the
availability of
equipment
4. Mobilization of None Motorpool
heavy equipment Division
3 day/s
(backhoe) to the
designated area
5. Perform dredging None Operator
of creek/river
Processing time
30 days
depends on the
length of creek or
river
6. Site inspection None 1 day Officer in
after dredging Charge
41 days and 30
TOTAL None
minutes
Note: Request of dredging consumes a period of time wherein request of heavy equipment
needed depends on the availability of the equipment and approval of the Office of
Motorpool. The request also depends on the length and area of the river/creek to be
dredged by the operator.
472
7. Removal of Water Lilies and Floating Garbage
Request of clearing water lilies and floating garbage from waterways

logbook Frontliner
30 minutes
for schedule
request Charge
inspection
Assigned
2 day/s
done properly
3 days and 30
TOTAL
minutes
473
SIDEWALK CLEARING OPERATIONS GROUP
474
1. Claiming of Confiscated Goods
Procedure for ambulant/illegal vendors to claim their confiscated goods.
Office or Division: PSD – Sidewalk Clearing Operations Group

Who may avail: Ambulant/Illegal Vendors
SCOG Claim Stub Apprehending SCOG personnel
Barangay Clearance with picture Barangay where client presently residing
1 Valid I.D. Government Offices
CLIENT STEPS
1. Proceed to the 1. Check the Claim None 10 minutes Frontline
Sidewalk Clearing Stub, Barangay Personnel
Operations Group Clearance with SCOG Office
(SCOG) and submit picture & (1) valid
the Claim Stub, I.D.
Barangay Clearance 1.1. Provide an
with picture & (1) order of payment
valid I.D.
2. Proceed to 2. Accept order of PHP 500 - 10 minutes Cashier
Cashier submit the payment and cash PHP1,000 Redemption
order of payment 2.1. Issue an and Office
and pay the required official receipt PHP 100
charges impounding
fee per day
or fraction
3. Present official 3. Instruct the client None 5 minutes Frontline
receipt to SCOG to execute a Personnel
notarized Deed of SCOG Office
Undertaking not to
violate again
4. Sign Deed of 4. Accept the None 1 hour Frontline
Undertaking and notarized Personnel
have it notarized undertaking and SCOG Office
4.1. Proceed to issue a gate pass
SCOG and submit for confiscated
the notarized goods
undertaking
475
5. Proceed to Action 5. Verify gate pass None 15 minutes Impounding
Center Impounding & official receipt Officer Action
Area and present the 5.1. Release Center
gate pass and official confiscated goods Impounding
receipt to Area
Impounding Officer
PHP 500 -
PHP1,000
and
1 hour and 40
TOTAL PHP 100
minutes
impounding
fee per day
or fraction
2. Issuance of SCOG Clearance

Issued to applicants of Private Registration and Private Supervision Permit (For
Business Purposes)

Who may avail: Tricycle Owners
Referral Slip and VCTO related VCTO
documents
CLIENT STEPS
1. Proceed to SCOG 1. Accept the form None 10 minutes Frontline
and present the and verify if the Personnel
Referral Slip and owner had any SCOG Office
other VCTO derogatory record
documents to SCOG
1.1. Issue SCOG
Clearance and
advise the
applicant to
proceed to VCTO-
TRU
476
3. Rendering Inspection as Requested
Service covers sidewalk clearing inspection, monitoring and/or operation.

Who may avail: Government and Private Property Owners
Details of subject of complaint or request To be endorsed by the complainant
Complaint or request letter to be
forwarded to the Office of Officer-In-
Charge, Public Order and Safety Group
CLIENT STEPS
1. Client will call and 1. Log the details None 15 minutes Frontline
relay the details of of complaint Personnel
the subject of his/her SCOG Office
complaint/request. 1.1 Conduct None 3 days SCOG Team
inspection/monitori Leader/Inspecto
ng of subject r SCOG Office
complaint and
appropriate action
(Apprehension or
issuance of notice
of violation)
1.2. Will endorse to None 20 minutes Frontline
other government Personnel
offices concerned if SCOG Office
needed
endorsement letter Public Safety
to concerned office Division
2. Client will forward 2. Received the None 3 minutes Frontline
a formal complaint endorsement/reque Personnel
with complete details st letter SCOG Office
of the subject of 2.1 Conduct None 3 days SCOG Team
his/her inspection of Leader/Inspecto
complaint/request subject complaint r SCOG Office
and appropriate
action
(Apprehension or
477
issuance of notice
of violation)
2.2. Reply letter to None 30 minutes Frontline
complainant for the Personnel
action taken and/or SCOG Office
endorsement letter
to other
government offices
concerned if
needed
response letter to Public Safety
complainant/reque Division
stee and/or
endorsement letter
to concerned office
6 days, 2 hours
TOTAL None
and 8 minutes
4. Receiving, Acting and Endorsing Letter

Service covers inspection, monitoring and/or operation concerning illegal vendors
and sidewalk obstructions.
Office or Division: PSD - Sidewalk Clearing Operations Group

Who may avail: SCOG and other Government Office
Endorsement letter To be endorsed by the complainant
CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Forward 2. Receives the None 3 minutes Frontline
endorsement/request endorsement/ Personnel
letter request letter SCOG Office
2.1 Conduct None 3 days SCOG Team
inspection/monitori Leader/
ng and appropriate Inspector SCOG
action Office
(Apprehension or
issuance of notice
of violation)
478
2.2. Feedback None 30 minutes Frontline
letter reply to Personnel
requestee for the SCOG Office
action taken and/or
to other
government offices
concerned if
needed
reply/endorsement Public Safety
letter to Division
complainant/reque
stee and/or
concerned office
3 days, 1 hour
TOTAL None
and 3 minutes
479
WASTE MANAGEMENT OFFICE (WMO)
480
1. Door-to-Door Waste Collection
Efficient daily collection of domestic garbage/ waste as per scheduled route.
Office or Division: Waste Management Division

1. In case of delayed collection. None
2. Illegally dumped garbage on public
domain, roads and street corners.
3. Illegally dumped mixed waste on vacant
private lots.
4. Request for garbage collection
FEES
CLIENT STEPS TO BE
PAID
1. Thru phone calls 1. Collect Garbage None 1 day WMD Garbage
and investigate Collectors
reason of
delay within the day
2. Thru phone calls 2. Collect Garbage None 1 day WMD Garbage
and social media Collectors
3. Thru phone calls, 3. Investigate and None 2 days WMD Inspector
social media, and furnish written WMD Garbage
walk-in endorsement to Collectors
TFD for inspection.
Collection upon
recommendation of
TFD.
4. Thru phone calls, 4. Assess garbage None 3 days WMD Inspector
walk-in, written requested for WMD Garbage
communication letter collection if Collectors
domestic WMD Inspector
waste or Industrial
waste.
*in case of
domestic
waste, collection
shall
be scheduled
481
*in case of
industrial
waste, inspector to
recommend private
hauler.
TOTAL None Daily
2. Information Education Campaign (Waste Management)

Dissemination of Information Education Campaign to the 33 Barangays, informal
settlers' relocation site, schools regarding R.A. 9003 or the Ecological Solid
Waste Management, City Ordinances on solid waste compliance and other SWM
Projects and Policies.

Who may avail: Barangay Council, Constituents, and Schools
Request letter for Information Education None
Campaign on proper waste management
FEES
CLIENT STEPS TO BE
PAID
1. Request letter 1. Receives letter, None 1 day Information
indicating schedule 2. Confirm Education
(Date) and venue of availability and Campaign
IEC. schedule. Personnel
Walk-in scheduling. 3. Bring flyers for
Thru Phone Calls. distribution.
TOTAL None 1 day
3. Clean-up Drives
Provide assistance for clearing operations during barangay clean-up drives in
terms of garbage collection.

482
Request letter from barangay for clean-up None
drives assistance.
FEES
CLIENT STEPS TO BE
PAID
1. Communication 1. Schedule one (1) None 1 day WMD Garbage
Letter Truck for Collection Collectors
of garbage
TOTAL None 1 day
4. Sunday Clearing Operation

Sunday collection and clearing operation of illegally dumped garbage.

Inspection report of Inspector None
FEES
CLIENT STEPS TO BE
PAID
1. Through phone calls 1. Schedule truck None 1 day WMD Inspector
or walk-in for collection of WMD Garbage
bulky waste Collectors
TOTAL 1 day
5. Remopping
Daily remopping of major and secondary roads.

483
Daily Routine None
FEES
CLIENT STEPS TO BE
PAID
None Garbage Collection None 1 day WMD Garbage
Collectors
TOTAL None 1 day
6. DENR, DILG and MMDA Projects and Programs

Initiating SWM projects and program to clean and rehabilitate Manila Bay and
Tributaries and Submission of reports needed by the NGA's.

Who may avail: National Government Agencies and Valenzuela City
Residents
Communication Letter None
FEES
CLIENT STEPS TO BE
PAID
1. Coordinating 1. Attend None 3 days or as Officer-in-
Meetings coordinating scheduled by Charge and
meetings hosted by host NGA office staff/
the National Representative
Government as appointed
Agencies
TOTAL None 3 days
484
TRAFFIC MANAGEMENT OFFICE
485
1. Request Traffic Assistance
Office or Division: Traffic Management Office

Classification: Simple Transaction
Type of Transaction: G2G / G2B / G2C
Who may avail: All government agencies, LGU's, GOCC's, and other
government instrumentalities
Request letter with complete details Concerned offices and LGU's
addressed to CESO Head / OIC
1. Submit a 1. Accept the letter None 1 day Frontline
request letter for approval Personnel
containing details
and information
2. Wait for the 2. Assign Traffic None 5 minutes Frontline
approval of the Enforcer Personnel
request
1 day and 5
TOTAL None
minutes
2. Claiming of Wheel-Clamped Vehicle

Procedure on how to settle and release wheel clamping vehicle
Office or Division: Traffic Management Office - Redemption Unit

UOVR (Uniform Violation Receipt) Redemption Office
Certificate of Registration (OR/CR) Land Transportation office
Valid ID (Any Government or Company Government Offices
ID)
486
1. Proceed to 1. Check if all Motorcycles
Window Clamping requirements have – PHP Redemption
and submit the been meted and 1,000 3 minutes Unit/Admin.
necessary issue order of Light Office
requirements. payment. Vehicles
2. Pay the 2. Accept payment PHP 2,000
required fees. and issue Official Heavy Cashier from
Vehicles – 2 minutes
Receipt. CTO
PHP 5,000
3. Proceed to Inform/Call
places of TMD/Towing
clamping Personnel to unlock 15 minutes Towing Unit
wheel clamp
vehicle.
Motorcycles
– PHP
1,000
Light
TOTAL Vehicles 20 minutes
PHP 2,000
Heavy
Vehicles –
PHP 5,000
3. Claiming of Impounded Vehicle

Procedure on how to settle and redeem impounded vehicle
Office or Division: Traffic Management Office - Redemption Unit

Certificate of Registration (OR/CR) Land Transportation office
Deed of Sale Vehicle Vendor/Company
Authorization Letter Original Owner
Valid ID (Any Government or Company Government/Private Offices
ID)
487
CLIENT STEPS
1. Proceed to 1. Check if all PHP 1,000
Window 1 and requirements have (No
submit the been duly License)
necessary accomplished and PHP 2,000
Redemption
requirements. provide order of (Supervision
3 minutes Unit/Admin.
payment Permit) PHP
Office
5,000
(Driving
under the
influence of
2. Proceed to 2. Accept payment liquor Ord.
Window 2 and and issue and 521)
pay the required Official Receipt. PHP 2,000
fees. (Colorum -
T/C 1st Cashier from
offense) 2 minutes
CTO
PHP 5,000
(Colorum -
T/C 2nd
Offense)
PHP 2,500
3. Proceed to 3. Check gate pass (colorum -
Window 1 to get a and direct claimant PUJ)
gate pass and to the location of PHP 10,000
proceed to the vehicle. (Colorum
Impounding Area Bus)
for the release of PHP 4,000
vehicles. Action Center
(Colorum - 10 minutes Watchman/Guard
Van) on Duty
PHP 3,000
(Colorum-
Sedan)
PHP 100.00
(Impounding
Fee)
Stated
TOTAL 15 minutes
above
4. Claiming of Apprehended Driver’s License

Procedure on how to settle fines and redeem driver's license
Office or Division: Traffic Management Division - Redemption Unit
488
Authorization Letter Original Owner
Valid ID (Any Government or Company Government/Private Offices
ID)
CLIENT STEPS
1. Proceed to 1. Check UOVR See 2 minutes Redemption
Window 1 and and Driver's attached Officer
submit Uniform License. Provide price list
Ordinance Order of Payment.
Violation Receipt
(UOVR)
2. Proceed to 2. Accept payment 2 minutes Cashier from
Window 2 and and issue Official CTO
pay the required Receipt.
fees.
3. Proceed to 3. Check Official 2 minutes Redemption
Window 1 for the Receipt and release Officer
release of Driver's Driver's License. None
License.
See
TOTAL attached 6 minutes
price list
Notes:
Obstruction – PHP 500.00
Disregarding Traffic Sign – PHP 500.00
Delinquent Registration – PHP 500
Illegal Terminal – PHP 1,000
Illegal Parking L.V – PHP 1,000
Illegal Parking H.V – PHP 2,000
No Helmet – PHP 350.00
Sec. 136-7 – PHP 500
No TRU ID – PHP 200
No Fare Matrix (T/C) – PHP 100
Refusal to convey passenger (PUJ/TAXI/BUS) – PHP1,000
Delinquent Driver's License – PHP 500
Restriction Code – PHP 300
489
Franchise not carried – PHP 500
Loading/Unloading – PHP 500
Cutting Trip – PHP 2,500
Counterflow - PHP 2,000
Illegal U-Turn – PHP 150
Illegal Display of Signboard -PHP 375
Reckless Driving – PHP 500
No OR/CR Carried (T/C) – PHP 200.00
No OR/CR carried (PUJ/BUS) – PHP 150
Stalled Vehicle L.V – PHP 1,000
Stalled Vehicle H.V – PHP 2,000
5. Traffic Clearance Application for Maynilad New Water Service

Connection
Procedure in applying Traffic Clearance for Maynilad New Water Service
Connection
Office or Division: Traffic Engineering and Design Unit

Who may avail: Maynilad Contractor
1. Request Form w/ Sketch (1 Copy) 1. Maynilad Valenzuela Business Area
2. Excavation Permit (1 Copy) 2.1. City Engineer’s Office (if Local Road)
2.2. Department of Public Works and
Highway (if National Road)
3. Barangay Permit (1 Copy) 3. Barangay Hall / 3S Centers
CLIENT STEPS
1. Submit complete 1.Receive, None 1 day Frontline Staff
required documents Traffic
assessment, and
inspect the
location of
activity
2. Follow–up of Traffic 2. Issuance of None 1 day Frontline Staff
Clearance Traffic Clearance
TOTAL None 2 days
490
6. Traffic Clearance Application for Road and Drainage Project
(Barangay/City Projects)
Procedure in applying Traffic Clearance for Road and Drainage Project

Who may avail: Contractors
1. Request Letter (1 Copy) 1. Contractor's Office
2. Construction Plans/Drawings (1 set) 2. City Engineer’s Office
4. Work Schedule (1 Copy) 4. Contractor
5. Traffic Advisories 5. Traffic Engineering & Design Unit
CLIENT STEPS
1.Submit complete 1.Check and None 1 day Frontline Staff
required documents receive the
documents
2. Attend scheduled 2. Traffic None 1 day Frontline Staff
meeting for discussion assessment,
of project (if needed meeting with
coordination) POSG Head (if
necessary), and
inspect the
location of
project.
3.Wait for feedback 3.Submit pre- None Beyond our Frontline Staff /
evaluation report control City Engineer’s
(with attached Office Staff
original
documents of
client) to City
Engineer’s Office
4. Printing and 4.After CEO’s None 1 hour Frontline Staff
installation of required submission of
Traffic Advisories endorsement to
issue traffic
clearance, TEDU
491
will give Traffic
Advisory Lay-out
5.Follow-up of Traffic 5.Issuance of None 1 day Frontline Staff
(after
Contractor’s
submission of
photos of
installed traffic
advisories
6.Waiting on date of 6.Coordinate None 7 days Frontliner Staff
clearance effectivity with the information
before commencement contractor dissemination
of project regarding traffic of Traffic
scheme and Advisory
schedule
None 10 days and 1
TOTAL
hour
7. Traffic Clearance Application for Road and Drainage Project

(DPWH/MMDA Projects)
Procedure in applying Traffic Clearance for Road and Drainage Project

5. Notice-to-Proceed (NTP) 5. Department of Public Works and
Highways
6. Traffic Advisories 6. Traffic Engineering & Design Unit
CLIENT STEPS
492
1. Submit complete 1. Check and None 1 day Frontline Staff
documents
2. Attend scheduled 2. Traffic None 1 day Frontline Staff
meeting for discussion assessment,
of project (if needed meeting with
coordination) POSG Head (if
necessary), and
inspect the
location of
project.
3. Wait for feedback 3. Submit pre- None Beyond our Frontline Staff /
evaluation report control City Engineer’s
(with attached Office Staff
original
documents of
client) to City
Engineer’s Office
4. Printing and 4. After CEO’s None 1 hour Frontline Staff
installation of required submission of
Traffic Advisories endorsement to
issue traffic
clearance, TEDU
will give Traffic
Advisory Lay-out
5. Follow-up of Traffic 5. Issuance of None 1 day Frontline Staff
(after
Contractor’s
submission of
photos of
installed traffic
advisories
6. Waiting on date of 6. Coordinate None 7 days Frontliner Staff
clearance effectivity with the information
before commencement contractor dissemination
of project regarding traffic of Traffic
scheme and Advisory
schedule
10 days and 1
TOTAL
hour
493
8. Traffic Clearance Application for Utility Provider’s Service
Maintenance and Rehabilitation Projects
Procedure in applying Traffic Clearance for Utility Provider's Service Maintenance
and Rehabilitation Projects

6.Photos of concerned area 6. Contractor
CLIENT STEPS
documents
2. Attend scheduled 2. Assess, None 1 day Frontline Staff
meeting for discussion meeting with
of project (if needed POSG Head (if
coordination) necessary), and
inspect the
location of
project.
3.Follow-up of Traffic 3.Issuance of None 1 day Frontline Staff
TOTAL None 3 days
9. Traffic Clearance Application for Utility Provider’s Service

Enhancement Projects
Procedure in applying Traffic Clearance for Utility Provider's Service Enhancement
Projects
494
CLIENT STEPS
documents
2. Attend scheduled 2. Assess, None 1 day Frontline Staff
meeting for discussion meeting with
of project (if needed POSG Head (if
coordination) necessary), and
inspect the
location of
project.
3. Wait for feedback 3.Submit None 1 day Frontline Staff /
endorsement City Engineer’s
letter(with Office Staff
attached original
documents of
client) to City
Engineer’s Office
4. Wait for feedback 4. CEO to submit None Beyond our City Engineer's
letter of control Office Staff/
endorsement to Contractor
issue traffic
clearance.
5. Follow-up of Traffic 5.Issuance of None 1 day Frontline Staff
TOTAL None 4 days
495
10. Truck Regulation Exemption Pass (TREP) Application
Procedure in applying Truck Regulation Exemption Pass

Who may avail: Trucking Business
1. Request Letter (1 Copy) 1. Requesting Company’s Office
2. OR/CR of Truck (1 Copy) 2. Requesting Company’s Office
3. Front and side-view photos of Trucks (1 3. Requesting Company’s Office
Copy)
4. Updated Business Permit (1 copy) 4. Requesting Company’s Office/ BPLO
5. DTI / SEC Certification (1 copy) 5. Requesting Company’s Office
6. Proposed route to be exempted (1 6. Requesting Company’s Office
copy)
7. Proof of delivery (i.e. Delivery Receipt, 7. Requesting Company’s Office
Official Receipt, or Bill of Lading)
CLIENT STEPS
1.Submit complete 1.Check and None 1 day Frontliner Staff
documents
2.Wait for feedback 2.Assess and None 1 day Frontline Staff
prepare TREP
Certification and
Sticker (If
approved)
3. Pay fee and get 3.Issue TREP PHP 1 day Frontliner Staff
TREP Certification Certification and 500.00 /
Sticker truck (valid
for 1 year
subject for
renewal
and
P500.00
/truck valid
1 month
subject for
renewal for
496
government
projects)
TOTAL PHP 500 3 days
11. Traffic Clearance Application for Sidewalk Modification Activity

Procedure in applying Traffic Clearance for Sidewalk Modification Activity

Who may avail: Property/Building Owner
1. Request Letter (1 Copy) 1. Applicant
2. Construction Plans/Drawings (1 set) 2. Applicant
4. Photos of Site (1 Copy) 4. Contractor
CLIENT STEPS
documents
2. Assess, None 1 day Frontline Staff
meeting with
2. Attend scheduled
POSG Head (if
meeting for discussion
necessary), and
of project (if needed
inspect the
coordination)
location of
project.
3.Wait for feedback 3.Submit None 1 day Frontline Staff /
endorsement City Engineer’s
letter(with Office Staff
attached original
documents of
client) to City
Engineer’s Office
497
4.Wait for feedback 4. CEO to submit None 3 days City Engineer's
letter of Office Staff/
endorsement to Contractor
issue traffic
clearance.
5. Follow-up of Traffic 5.Issuance of None 1 day Frontline Staff
TOTAL None 7 days
12. Traffic Clearance Application for Internet Service Installation

Procedure in applying Traffic Clearance for Internet Service Installation

Who may avail: Applicants who will avail internet connection
1. Request Letter (1 Copy) 1. School/Barangay/Concerned Citizens
2. Sketch and Photos of site installation (1 2. School/Barangay/Concerned Citizens
set)
3. Barangay Permit/ Approval/; 3. Barangay Hall / 3S Centers
Endorsement(1 Copy)
CLIENT STEPS
1.Submit complete 1.Receive, None 1 day Frontline Staff
required documents assess, and
inspect the
location of
concerns
2.Follow–up of Action 2.Checking of None 1 day Frontline Staff
Taken materials
availability and
schedule of
Installation
TOTAL None 2 days
13. Request of Traffic Signages and Lane Markings

Procedure in requesting Traffic Signages and Lane Markings
498
Who may avail: Schools, Barangay, Concerned Citizens
1. Request Letter (1 Copy) 1. School/Barangay/Concerned Citizens
2. Sketch and Photos of site installation (1 2. School/Barangay/Concerned Citizens
set)
3. Barangay Permit/ Approval/; 3. Barangay Hall / 3S Centers
Endorsement (1 Copy)
CLIENT STEPS
1.Submit complete 1.Receive, None 1 day Frontline Staff
required documents assess, and
inspect the
location of
concerns
2.Follow –up of Action 2.Checking of None 7 days (if Frontline Staff
Taken materials materials are
availability and all available)
schedule of
Installation
TOTAL None 8 days
499
VALENZUELA CITY TRANSPORTATION OFFICE
500
1. New or Renewal Application of Private Pedicab Permit
Procedure in applying New/Renewal Private Pedicab Permit
Office or Division: Valenzuela City Transportation Office

Who may avail: Pedicab Owners
Barangay Clearance for Private Pedicab Concerned Barangay
Two (2) copy of resent 2x2 photo Applicant
Voter's Certification Commission on Election (COMELEC)
PODA Clearance (if intended for Concerned PODA President
Personal Use)
Business Permit (if intended for Business Business Permit and Licensing Office
Purpose) (BPLO)
Certification from School and Photocopy School Principal
of School ID of Students (if intended for
School Service)
Certificate of Ownership (renewal) Pedicab Regulatory Unit
CLIENT STEPS
1. Proceed to Pedicab 1.1 Assess all None 3 minutes Frontline
Regulatory Unit and requirements Personnel
submit necessary and provides
requirements application form
to client
2. Fill up and submit 2.1 Receive and None 3 minutes Frontline
accomplished review the Personnel
application form application form
2.2 For New None 3 minutes Frontline
Applicant: Personnel
Assign Control
Plate and Stencil
Number
3. Roadworthiness 3. Conduct Road None 5 minutes Roadworthiness
Inspection worthiness Inspector
Inspection and
take photos of
pedicab
501
4. Proceed to Window 4. Process an None 3 minutes Frontline
1 order of Personnel
payment
5. Proceed to Window 5. Accept order See below 4 minutes Cashier from
2 (Cashier) and pay of payment and price list Treasurer's
the required fees cash Office
5.1. Issue an 4 minutes

official receipt
6. Proceed to Pedicab 6. For New None 2 minutes Frontline

Regulatory Unit Applicant: Personnel
Release
Certificate of
Ownership,
Regulatory
sticker and
Control Plate
6.1. For
Renewal: Stamp
Certificate of
Ownership and
Release
Regulatory
sticker
6.2 Marking of None 5 minutes Roadworthiness
Stencil for New Inspection
Applicant
New
Applicant:
PHP150.00-
Registration
Fee, PHP
50.00 -
Control
Plate, PHP
TOTAL 32 minutes
75.00 -
Pedicab
Driver's
Permit
For
Renewal:
PHP
100.00-
502
Renewal
Fee, PHP
75.00-
Pedicab
Driver's
Permit Late
Penalty:
PHP 100.00
2. Renewal Application of Public Pedicab Permit

Procedure in applying Public Pedicab Permit

Who may avail: Pedicab Owners
Barangay Clearance Concerned Barangay
Voter's Certification Commission on Election
Certificate from PODA President PODA President
Certificate of Ownership Pedicab Regulatory Unit
CLIENT STEPS
1. Proceed to Pedicab 1. Assess all None 3 minutes Frontline
to client
2. Fill up and submit 2. Receive and None 3 minutes Frontline
Inspection and
take photos of
pedicab
503
payment
5. Proceed to Window 5. Accept order PHP 4 minutes Cashier from
2 (Cashier) and pay of payment and 100.00- Treasurer's
the required fees cash Renewal Office
5.1. Issue an Fee, PHP 4 minutes
official receipt 75.00 -
Pedicab
Driver's
Permit,
PHP 100.00
- Late
penalty
6. Proceed to Pedicab 6. Stamp None 4 minutes Frontline
Regulatory Unit Certificate of Personnel
Ownership and
Release
regulatory
sticker
PHP
100.00-
Renewal
Fee, PHP
75.00 -
TOTAL Pedicab 26 minutes
Driver's
Permit,
PHP 100.00
- Late
penalty
3. New and Renewal Application of Private Pedicab Supervision Permit

Procedure in applying New and Renewal Pedicab Supervision Permit

Who may avail: Pedicab Owners outside jurisdiction of
Valenzuela City
504
Barangay Clearance (residential) Concerned Barangay from applicants point
of origin
Barangay Clearance (Supervision Concerned Barangay from applicants point
Permit) of destination
Government Issued ID Applicant
PODA Clearance (for Personal Use) Concerned PODA President
Business Permit (for Business Purpose) Business Permit and Licensing Office
(BPLO)
School Service)
CLIENT STEPS
1. Proceed to Pedicab 1.Assess all None 3 minutes Frontline
to client
2. Fill up and submit 2.Receive and None 3 minutes Frontline
3. Roadworthiness 3.Conduct Road None 5 minutes Roadworthiness
Inspection and
take photos of
Pedicab
4. Proceed to Window 4.Process an None 3 minutes Frontline
payment
5. Proceed to Window 5. Accept order See 4 minutes Cashier from
2 (Cashier) and pay of payment and attached Treasurer's
the required fees cash price list Office
5.1. Issue an 4 minutes
official receipt
Release
Certificate of
Ownership and
505
Supervision
sticker
6.1. For
Renewal: Stamp
Certificate of
Ownership and
Release
supervision
sticker
PHP
300.00-
Supervision
Fee,
PHP
100.00-
Filing Fee
PHP 50.00 -
ID Card,
PHP 50.00 -
Regulation
TOTAL Sticker 25 minutes
PHP 50.00 -
Not for Hire
Sticker
Surcharge:
25% of total
Supervision
permit and
1% for
every
succeeding
month
4. New and Renewal Application of E-Trike Private Permit

Procedure in applying New and Renewal E-Trike Private Permit

Who may avail: E-Trike Owners
506
Certification of Sales Motor Company
PODA Clearance (for Personal Use) Concerned PODA President
Business Permit and Licensing Office
Business Permit (for Business Purpose) (BPLO)
Certification from School and Photocopy
School Service) School Principal
CLIENT STEPS
to client
2.2 Assign None 3 minutes Frontline
Control Plate to Personnel
new applicants
Inspection and
take photos of
E-Trike
payment
5. Proceed to Window 5.1 Accept order PHP 4 minutes Cashier from
the required fees cash Registration Office
5.2 Issue an Fee, 1 4 minutes
official receipt PHP 50.00-
License
Plate (for
first time
registrants)
PHP 50.00 -
507
Regulation
Sticker,
PHP 50.00 -
ID Card
Release
Certificate of
Ownership,
regulatory
sticker, not for
hire sticker and
Control Plate
6.1. For
Renewal: Stamp
Certificate of
Ownership and
Release
regulatory
sticker and not
for hire sticker
PHP
500.00-
Registration
Fee, 1
PHP 50.00-
License
Plate (for
TOTAL 28 minutes
first time
registrants)
PHP 50.00 -
Regulation
Sticker,
PHP 50.00 -
ID Card
5. Renewal Application of Public E-Trike Permit

Procedure in applying Public E-Trike Permit

Who may avail: E-Trike Owners
508
Certificate from E-TRODA President PODA President
Certificate of Ownership Pedicab Regulatory Unit
CLIENT STEPS
to client
Inspection and
take photos of
E-Trike
payment
5.2 Issue an Fee, 4 minutes
150.00-
License
Plate (for
first time
registrants)
PHP 50.00 -
Control
Plate, PHP
50.00 - ID
Card
6. Proceed to Pedicab 6. Stamp None 3 minutes Frontline
Regulatory Unit Certificate of Personnel
509
Ownership and
Release
regulatory
sticker and Fare
Matrix
PHP
200.00-
Registration
Fee,
PHP
150.00-
License
TOTAL Plate (for 25 minutes
first time
registrants)
PHP 50.00 -
Control
Plate, PHP
50.00 - ID
Card
6. New and Renewal Application of E-Trike Supervision Permit

Procedure in applying New and Renewal E-Trike Supervision Permit

Who may avail: E-Trike Owners outside jurisdiction of
Valenzuela City
CLIENT STEPS
and provides
510
submit necessary application form
requirements to client
2.2 Assign None 3 minutes Frontline
Control Plate to Personnel
new applicants
Inspection and
take photos of
E-Bike
payment
the required fees cash Supervision Office
official receipt PHP 200.00
- Filing Fee
PHP 50.00 -
Regulation
Sticker,
PHP 50.00 -
ID Card
6. Proceed to Pedicab 6.For New None 3 minutes Frontline
Release
Certificate of
Ownership and
supervision
sticker 6.1.For
Renewal: Stamp
Certificate of
Ownership and
Release
supervision
sticker
PHP
400.00-
TOTAL 28 minutes
Supervision
Fee,
511
PHP 200.00
- Filing Fee
PHP 50.00 -
Regulation
Sticker,
PHP 50.00 -
ID Card
7. New and Renewal Application of E-Bike Permit

Procedure in applying New and Renewal E-Bike Permit

Who may avail: E-Bike Owners outside jurisdiction of
Valenzuela City
CLIENT STEPS
to client
Inspection and
take photos of
E-Bike
512
payment
100.00-
License
Plate (for
time
registrant)
PHP 50.00 -
Regulation
Sticker
PHP 50.00 -
ID Card,
6. Proceed to Pedicab 6.. For New None 3 minutes Frontline
Release
Certificate of
Ownership,
regulatory
sticker and
control plate 6.1.
For Renewal:
Stamp
Certificate of
Ownership and
Release
regulatory
sticker
PHP
400.00-
Registration
Fee,
PHP
TOTAL 100.00- 24 minutes
License
Plate (for
time
registrant)
PHP 50.00 -
513
Regulation
Sticker
PHP 50.00 -
ID Card
8. New and Renewal Application of E-Bike Supervision Permit
Procedure in applying New and Renewal E-Bike Supervision Permit

Type of Transaction: G2C (Government to Client)
Who may avail: E-Bike Owners outside jurisdiction of
Valenzuela City
CLIENT STEPS
to client
Inspection and
take photos of
E-Bike
payment
the required fees cash Office
514
5.2 Issue an Supervision 4 minutes
official receipt Fee,
PHP
200.00-
Filing Fee
PHP 50.00 -
ID Card,
PHP 50.00 -
Regulation
Sticker
6. Proceed to Pedicab 6.For New None 3 minutes Frontline
Release
Certificate of
Ownership and
Supervision
sticker 6.1. For
Renewal: Stamp
Certificate of
Ownership and
Release
supervision
sticker
PHP
400.00-
Supervision
Fee,
PHP
200.00-
TOTAL 25 minutes
Filing Fee
PHP 50.00 -
ID Card,
PHP 50.00 -
Regulation
Sticker
9. New Application and Renewal of Motorized Tricycle Operator’s

Permit (MTOP)
Procedure in applying New and Renewal MTOP

515
Who may avail: Tricycle Operator/Franchisee
LTO Official Receipt/ Certificate of Land Transportation Office
Registration (OR/CR)
TODA Certificate TODA President
Original MTOP and Franchise with VCTO
Official Receipt
CLIENT STEPS
1. Proceed to Tricycle 1.Assess all None 3 minutes Frontline
to client
2.2 Verify and None 3 minutes Frontline
Identify Client Personnel
from the
Masterlist
Inspection and
take photos of
Tricycle
payment
the required fees cash MTOP (per Office
5.2 Issue an year), 4 minutes
official receipt additional
fees for late
renewal:
PHP 100.00
- MTOP
Penalty
6. Proceed to Tricycle 6.Stamp the None 3 minutes Frontline
Regulatory Unit MTOP and Personnel
516
Release
Regulatory
Sticker
PHP
100.00-
MTOP (per
year),
additional
TOTAL 28 minutes
fees for late
renewal:
PHP 100.00
- MTOP
Penalty
10. Certificate of Franchise

Procedure in applying Certificate of Franchise

Official Receipt
CLIENT STEPS
to client
517
Inspection and
take photos of
Tricycle
payment
100.00-
Filing Fee
PHP 50.00 -
Registration
Fee
6. Proceed to Tricycle 6.1 Photocopy None 4 minutes Frontline
Regulatory Unit receipt/order of Personnel
payment and
acquire stamp
for surrendered
franchise
6.2 Instruct None 4 minutes Frontline
franchisee to Personnel
come back and
follow-up
retrieval of
"approved"
renewed
Certificate of
Franchise/MTOP
Once LTO Registration has been attained
7. Proceed to VCTO to 7.1 Check if all None 4 minutes Frontline
claim new regulatory requirements Personnel
sticker and fare matrix have been duly
accomplished
7.2 Release None 4 minutes Frontline
New Regulatory Personnel
Sticker and Fare
Matrix
PHP 38 minutes
300.00- (LTO
TOTAL
Registration registration not
Fee, included)
518
PHP
100.00-
Filing Fee
PHP 50.00 -
Registration
Fee
11. Dropping of Franchise

Procedure in applying Dropping of Franchise

Original Notarized Affidavit of Dropping Notary Public
Official Receipt
Valid Identification Card Owner
CLIENT STEPS
to client
2.Surrender Certificate 2. Accept None 3 minutes Frontline
of Franchise and Certificate of Personnel
MTOP Franchise and
MTOP
payment
the required fees cash Dropping Office
official receipt
519
PHP
250.00-
Penalty fee
per year for
non-
renewal of
MTOP
5. Proceed to Tricycle 5.1 Check if all None 4 minutes Frontline
claim Certificate of have been duly
Dropping accomplished
5.2 Issue None 4 minutes Frontline
Certificate of Personnel
Dropping
PHP
100.00-
Dropping
Fee,
PHP
TOTAL 250.00- 25 minutes
Penalty fee
per year for
non-
renewal of
MTOP
12. Private Tricycle Registration Permit

Procedure in applying Private Tricycle Registration

Who may avail: Private Tricycle Owner
LTO Official Receipt/ Certificate of Land Transportation Office (LTO)
Registration with sidecar (OR/CR)
Barangay Clearance for Private Tricycle Concerned Barangay
Registration
One (1) copy of resent 2x2 photo Applicant
520
TODA Clearance (if intended for Concerned TODA President
Personal Use
SCOG Clearance (Business Purpose) Sidewalk Clearing Operations Group
(SCOG)
Business Permit (if intended for Business Permit and Licensing Office
Business Purpose) (BPLO)
School Service)
Note: Color of sidecar must be gray, galvanized or stainless color for personal use and
business purpose skeletal with panel board 2ft x 2ft,for student service the whole
sidecar must be painted yellow with black stripe in front and rear together with the print
marking "SCHOOL SERVICE" that should be three (3) inches in height.
CLIENT STEPS
1. Proceed to 1.Assess all None 3 minutes Frontline
Valenzuela City requirements Personnel
Transportation Office and provides
and submit necessary application form
3. Roadworthiness 3.Conduct Road None 3 minutes Frontline
Inspection worthiness Personnel
Inspection and
take photos of
tricycle
4. Proceed to Side 4.Give SCOG None 3 minutes SCOG Frontline
Walk Clearing Clearance to the Personnel
Operations Group client if no
Office and get SCOG pending
Clearance (if intended apprehension
for Business Purpose)
5. Proceed to CESO 5.Double check None 3 minutes CESO Admin
Admin for Approval the application Frontline
(for student service form and Personnel
only) requirements
and approved
the permit
6. Proceed to Window 6.Issue an order None 4 minutes Frontline
1 of payment Personnel
521
100.00-
Registration
Sticker
8. Proceed to VCTO 8.1 Check if all None 4 minutes Frontline
and claim registration requirements Personnel
sticker and control have been duly
plate accomplished
registration Personnel
sticker, not for
hire sticker and
control plate
PHP
100.00-
Registration
Fee,
TOTAL 31 minutes
PHP
100.00-
Registration
Sticker
13. Private Tricycle Supervision Permit

Procedure in applying Private Tricycle Supervision Permit

Who may avail: Private Tricycle Owner outside jurisdiction of Valenzuela City
Registration with sidecar (OR/CR)
Barangay Clearance for Private Tricycle Concerned Barangay
Registration
522
TODA Clearance (if intended for Concerned TODA President
Personal Use
SCOG Clearance (Business Purpose) Sidewalk Clearing Operations Group
(SCOG)
Business Permit (if intended for Business Permit and Licensing Office
Business Purpose) (BPLO)
School Service)
Endorsement Letter T.R.U. of Origin City
Note: Color of sidecar must be gray, galvanized or stainless color for personal use and
business purpose skeletal with panel board 2ft x 2ft,for student service the whole
sidecar must be painted yellow with black stripe in front and rear together with the print
marking "SCHOOL SERVICE" that should be three (3) inches in height.
CLIENT STEPS
3. Roadworthiness 3.Conduct Road None 3 minutes Frontline
Inspection worthiness Personnel
Inspection and
take photos of
tricycle
4. Proceed to Side 4.Give SCOG None 3 minutes SCOG Frontline
Walk Clearing Clearance to the Personnel
Operations Group client if no
Office and get SCOG pending
Clearance (if intended apprehension
for Business Purpose)
5. Proceed to CESO 5.Double check None 3 minutes CESO Admin
Admin for Approval the application Frontline
form and Personnel
requirements
and approved
the permit
523
7. Proceed to Window 7.1 Accept order See 4 minutes Cashier from
2 (Cashier) and pay of payment and attached Treasurer's
the required fees cash price list Office
7.2 Issue an 4 minutes

official receipt

plate accomplished
supervision Personnel
sticker and not
for hire sticker
PHP
150.00-
Supervision
Fee
(Personal
and Student
Service),
PHP 250.00
-
Supervision
Fee
TOTAL (Business 31 minutes
Purpose)
PHP 100.00
- Filing Fee,
PHP 50.00 -
Regulation
Sticker,
PHP 50.00 -
Not for Hire
Sticker,
PHP 50.00 -
ID Card
14. Tricycle for Hire Supervision Permit

Procedure in applying Tricycle for Hire Supervision Permit
524
Who may avail: Public Tricycle Owner outside jurisdiction of
Valenzuela City
Registration for Hire (OR/CR)
Barangay Clearance (Residential) Concerned Barangay from applicants point
of origin
Barangay Clearance for Supervision Concerned Barangay from applicants point
Permit of destination
Certificate of Franchise TRU of Origin City
Mayor's Permit Mayor’s Office of Origin City
Endorsement Letter T.R.U. of Origin City
CLIENT STEPS
Inspection and
take photos of
tricycle
5. Proceed to Window 5.1 Accept order PHP 300.00 4 minutes Cashier from
2 (Cashier) and pay of payment and - Treasurer's
the required fees cash Supervision Office
100.00-
525
Filing Fee,
PHP 50.00 -
Regulation
Sticker,
PHP 50.00 -
Not for Hire
Sticker,
PHP 50.00 -
ID Card
plate accomplished
supervision Personnel
sticker and fare
matrix
PHP 300.00
-
Supervision
Fee,
PHP
100.00-
Filing Fee,
TOTAL PHP 50.00 - 29 minutes
Regulation
Sticker,
PHP 50.00 -
Not for Hire
Sticker,
PHP 50.00 -
ID Card
15. Public Utility Vehicle Drivers ID

Procedure in applying PUV ID

Who may avail: PUJ, Bus, UV Drivers
526
One (1) copy of resent 2x2 photo
Certificate of Membership (JODA) JODA President
Certificate of Franchise/Extension of Land Transportation and Franchising
Validity/Notice of Hearing Regulatory Board (LTFRB)
Driver's License Land Transportation Office (LTO)
Note: Needs to attend the Public Utility Vehicle Professionalization Program (PUVPP)
Seminar for New Applicant
CLIENT STEPS
1. Proceed to CESO 1.Assess all None 3 minutes Frontline
Admin Office and requirements Personnel
requirements Drivers
Information
Sheet to client
accomplished Drivers review the Personnel
Information Sheet Drivers
Information
Sheet
2.1.Issue None 3 minutes Frontline
Claiming Stub Personnel
and schedule
date of claiming
for Renewal
2.2. Issue None 3 minutes Frontline
Claiming Stub Personnel
and scheduled
date of PUVPP
Seminar for New
Applicants
2.3. Print out the None 5 minutes Frontline
ID and Encode it Personnel
to the Computer
System
2.4. Bring the ID None 2 days Mayor’s Office
to Mayor's Office
for it to be
signed
527
3. Return to CESO 3. Release the None 4 minutes Frontline
Admin Office on the ID and let them Personnel
scheduled claiming sign at the back
date and sign logbook with thumb mark
for acknowledgement
2 days and 21
TOTAL
minutes
16. Releasing of TODA Body Number Plates

Procedure in releasing TODA Body Number Plates

Who may avail: TODA Operators
Official Receipt with Order of Payment VCTO
Certificate of Franchise and MTOP VCTO
CLIENT STEPS
1. Proceed to CESO 1.1 Check if the None 3 minutes CESO Admin.
Admin Office and client already Frontline
present the Official renewed their Personnel
Receipt with Order of Franchise and
Payment or Certificate MTOP
of Franchise and
MTOP
1.2 Verify the None 3 minutes Frontline
Receiving Copy Personnel
if not yet claimed
2. Sign the receiving Release the None 3 minutes Frontline
copy for TODA Body Personnel
acknowledgement Number Plates
and let them
sign the
receiving copy
528
TUBIG PATROL
529
1. Water Rationing
Provides delivery of water to residents in different barangays
Office or Division: PSCG - Clean and Green Division (Tubig Patrol Unit)
Residents who are affected of certain water interruption;
Who may avail:
regular customers
Letter of request (If applicable) None
FEES
CLIENT STEPS TO BE
PAID
1. Present the letter 1. Receive and Clean and Green
of request (Walk-In) Log the request to None 5 minutes Staff / Frontliner
"Request Form"
1.1. Conduct area Tubig Patrol
inspection and Supervisor with
schedule the None 3 days Water Truck team
provision of
service
2. Request through 2. Receive and Clean and Green
phone call Log the request to None 5 minutes Staff / Frontliner
"Request Form"
2.1. Conduct area Tubig Patrol
inspection and Supervisor with
schedule the None 3 days Water Truck team
provision of
service
6 days and 10
TOTAL None
minutes
530
AD HOC AND REGULATORY OFFICE
LIVELIHOOD OFFICE
531
1. Livelihood Training
Office or Division: Livelihood Development Office

Who may avail: Valenzuela City Constituents
Letter Request Client requesting the Livelihood Training
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit Letter 1.Accept the letter None 2 minutes Office Staff
Request request and log the
request in logbook.
1.1. Forward the 5 minutes Office Head
request to the office
head for
signature/approval
1.2. Inform the client 5 minutes Livelihood Focal
for the schedule/ date Person
of livelihood training
2. Attend the 2. Prepare the 2 days Livelihood Focal
training materials needed in Person
livelihood
training/workshop.
2 days and 12
TOTAL None
minutes
532
AD HOC AND REGULATORY OFFICES
PEOPLE’S LAW ENFORCEMENT BOARD (PLEB)
533
1. PLEB Clearance
Issue PLEB clearance to PNP personnel for schooling, retirement, promotion,
Medalya ng Mabuting Asal etc.
Office or Division: People's Law Enforcement Board

Who may avail: All active PNP Members
Application Form People's Law Enforcement Board - Office
Cedula
Service Record
FEES
CLIENT STEPS TO BE
PAID
1. Fill up of 1.Receive the None 5 minutes PLEB Staff
application form require documents
and verify the PNP
members
2. Payment for 2.Receive the PHP 20 5 minutes Revenue
clearance fee payment and issue Collector
official receipt
3. Releasing of 3.Receive the None 5 minutes PLEB Staff
clearance official receipt and
release the
clearance
2. Filing of Cases (with jurisdiction)

Decision on citizen complaints on cases filed before the board against erring
officers and members of PNP

Who may avail: All constituent who has complaint to PNP members
Sinumpaang Salaysay / Complaint People's Law Enforcement Board - Office
Affidavit
FEES
CLIENT STEPS TO BE
PAID
534
1. Fill up complaint 1.Interview the None 15 minutes PLEB Staff
form client and
receive the
complaint
2. Submit affidavit 2.Docket the None 7 days PLEB Staff
of complainant/s, case and issue
affidavit of witness summon/s to
and other respondent/s
evidence/s
3. Schedule the 3. Hearing and None 60 days PLEB Board
pre-hearing decision of the Member
conference case
67 days and 15
TOTAL None
minutes
Note: As provided for under Sec. 16 Rule 17 of NAPOLCOM Memorandum Under

Circular No. 2016-002, period to render decision.
Section 16. Period to Render Decision - The Disciplinary Authority shall decide the case
within thirty (30) days from receipt of the Report of the investigation, or IAS resolution.
With regard to the PLEB, each case shall be decided within (60) days from the time the
case is filed before it.
3. Filing of Cases (Without Jurisdiction)

Decision on citizen complaints on cases filed before the board against erring
officers and members of PNP

Who may avail: All constituent who has complaint to PNP members
Sinumpaang Salaysay / Complaint People's Law Enforcement Board - Office
Affidavit
FEES
CLIENT STEPS TO BE
PAID
1. Fill up 1.Interview the None 15 minutes PLEB Staff
complaint form client and receive
the complaint
2. Submit 2.Endorse to the None 2 days PLEB Staff
affidavit of proper authority
complainant/s, who has
affidavit of jurisdiction over
the case
535
witness and
other evidence/s
2 days and 15
TOTAL None
minutes
536
AD HOC AND REGULATORY OFFICES
TASK FORCE DISIPLINA
537
1. Issuance of Muffler Clearance
The clearance's being issued to the violators / Driver and owner of the vehicle
pursuant to the City Ordinance 390
Office or Division: Task Force Disiplina

1. Motorcycle Unit Owner
2. Presentation of One (1) Government Any Government Agency
Issued I.D
3. OC / RC or Motorcycle Unit LTO
4. Official Receipt of Payment of the OVR City External Services Office Redemption
FEES
CLIENT STEPS TO BE
PAID
1. Go to TFD Office for 1. Get the OVR, None 2 minutes Inspector
Initial Assessment Inspect Physical
Appearance of
Muffler
2. Go to testing area, 2. Test the Noise None 3 minutes Inspector
and start the level (in its Half-
Motorcycle Engine Throttle) using
Decibel Meter
3. Present any 3. Encode and None 5 minutes Encoder
Government Issued I.D Process the muffler
with Official receipt of Clearance
payment of the OVR
4. Wait for the 4. Release the None 2 minutes Office Head
Clearance to be release muffler clearance
with signature of
the Office Head
538
539
HIGHER EDUCATION
PAMANTASAN NG LUNGSOD NG VALENZUELA (PLV)
540
1. Dr. Pio Valenzuela Scholarship Program
This is a scholarship program granted by the City Government of Valenzuela to
deserving applicants of the Dr. Pio Valenzuela Scholarship Program.
Office or Division: Pamantasan ng Lungsod ng Valenzuela

Who may avail: 1) A natural born Filipino Citizen.
2) Must be a Grade 12 student taking GAS, HUMSS, STEM,
and ABM
3) A resident of the City of Valenzuela for at least four (4)
years prior to availing of the scholarship, as attested by the
school records and barangay residency.
4) A member of the community whose family has a total
annual gross income of not more than P120,000.00 as
evidenced by Income Tax Return (ITR)
1) Duly accomplished Dr. Pio Application Scholarship Office
Form
2) Two (2) pieces of passport size in blue Any Rush ID Stores
background with written name and
signature in order of Last Name, First
Name, Middle Name
3) Certified True Copy of Grade 11 Senior High School's Registrar Office
Report Card (1st and 2nd Semester with
GWA of 85% & above)
4) Certified True Copy of Grade 12 Senior High School's Registrar Office
Report Card (1st Semester with GWA of
85% & above)
5) Certificate of Residency and Indigency Barangay Office
from Barangay of both Parent(s)
6) For Employed Parent(s):
Certified True Copy of latest Income Tax Company
Return (ITR 2316) & Latest 1 month
payslip
For Unemployed Parent(s):
Affidavit of Non-Filing of ITR Any Notary Public
Certificate of Non-Filing of ITR Bureau of Internal Revenue (BIR)
For OFW Parent(s):
541
Copy of 1 month latest remittance Remittance Center
Employment Contract Philippine Overseas Employment
Administration (POEA), Employer's Agency
7) Actual street and residence view Applicant
picture and residence sketch with
landmark
8) PSA Certified Birth Certificate Philippine Statistics Authority (PSA)
(Photocopy)
9) Photocopy Certificate of Good Moral Senior High School's Guidance Office
Character
10) Medical Certificate & Chest X-ray Any Clinic
Result
11) School ID of Applicant Senior High School's Registrar Office
Current Voter's Certificate of Parent(s) Commission of Election (COMELEC)
Remarks: Only those qualified and with complete requirements will be accepted
Use blue ink pen, submit in a white folder with fastener
The applicant must be accompanied by 1 parent / guardian
1) Secure 1.Initial interview
Scholarship 1.1. Provide
Application Form application form to None 5 mins PLV personnel
client
2) Fill up and 2.Assess the
submit the submitted application
application form form None 8 mins PLV personnel
along with other 2.1.Issue an
requirements examination permit
3) Take the 3.Administer the
Testing
Qualifying examination None 3 hours
Coordinator
Examination
4) Be present 4.Verify authenticity of
CSWD Officer
during submitted documents
None 30 mins Scholarship
background through background
Coordinator
investigation investigation
5) Releasing of 5.Post the list of
For further Scholarship
successful qualified Dr. Pio None announcement Coordinator
applicants Valenzuela Scholars
6) Attend the 6.Facilitate the signing
Scholarship
signing of contract of contract and None 3 hours
Committee
orientation of scholars
542
and orientation of
scholars
6 hours and 43
TOTAL None
minutes
2. Processing of Certificate of Employment (COE)
Office or Division: HR- ADMINISTRATIVE

Who may avail: PLV Officials and Employees
1. Approved Letter of Request Office of the Vice President for
Administration

1. Submit request 1. The HR staff will None 20 minutes PLV personnel

letter for COE receive the request
request stating the letter.
purpose to the 2. For approval of the
Office of the Vice Vice President to
President for process request.
Administration 3. Upon approval of
the request letter the
HR Staff will encode /
2. To Receive the type the COE.
requested COE 4. For coursing of the
VP for Administration
5. Forward to the
Office of the
President for
signature of the COE.
6. Release of the
COE to requesting
employee.
543
3. Processing of Biometrics Report

Biometric Report PLV HR - Administrative Office
CLIENTS FEES TO PROCESSING PERSON
AGENCY ACTIONS
STEP BE PAID TIME RESPONSIBLE
1. Secure 1. Downloading, printing None 4 hours HR Staff
Biometric and checking the veracity of
Report biometrics report submitted
by the IT from the City
Government of the
permanent, casual and
contractual employees of
PLV.
2. In instances that there
are biometrics system error,
discrepancy or any entry
error, the employee
concerned will accomplish
the bio action form for
reprocessing and correction
of the biometric report.
3. Upon completion of the
biometric report, final
downloading and
reprocessing, printing and
distribution of the biometric
report to the employees for
their signature.
TOTAL None 4 hours
4. Processing of Overtime Pay for Employees

Type of Transaction: Government to Government
544
Approved Request of Over-Time Pay Head of the Department
CLIENTS FEES TO PROCESSING PERSON
AGENCY ACTIONS
STEP BE PAID TIME RESPONSIBLE
1. Sign 1. Preparation / encoding of None 4 hours HR Staff
biometric encoding of request for
Report overtime schedule.
2. Collation of approved
overtime request per
department.
3. Preparation / encoding of
summary report for
overtime pay employees.
TOTAL None 4 hours
5. Processing of Monthly Attendance Report

Biometric Report PLV HR Administrative Office
CLIENTS STEP AGENCY ACTIONS
1. Secure biometric 1.Preparation/ None 8 hours HR Staff
Report encoding of
summary report of
PLV employees
TOTAL None 8 hours
6. Processing of Notice of Renewal of Appointment of PLV Faculty

545
Employee ID for Presentation upon PLV Registrar Office
receipt of the Notice
CLIENTS STEP
1. Every after 1. Releasing of None 5 minutes for HR Staff
Orientation of approved Notice to each faculty
Faculty each Faculty members member
Semester, faculty
member will proceed
to the HR Office to
secure their copy of
Notice of Renewal of
their Appointment to
PLV
7. Processing of Leave Application

Leave Application PLV HR- Administrative Office
CLIENTS STEP
1. Filled up Application 1. Received / None 15 minutes HR Staff
for Leave Form Checked leave
application.
2. Forward leave
application to the
Office of the VP
for Administration
for Signature
3. Upon receipt
from the Office of
the VP
Administration,
546
leave application
will be transmitted
to the City HRMO
for signature and
recording
8. Application of Good Moral Certificate
Office or Division: OFFICE OF STUDENT AFFAIRS (OSA)

Who may avail: Students and Alumni
Request slip OSA
CLIENT STEPS
1. Proceed to Office of Verify and None 2 minutes OSA
Student Affairs (OSA) for issue request
the request slip and order slip and order
of payment of payment
2. Proceed to Cashier Accept PHP 50 6 minutes Cashier
and pay the required fees payment and
issue an
official receipt
3. Proceed to Guidance Accept the None 6 minutes Guidance &
and Counseling Center to completed Counseling
submit/file the request request slip Center
and the official receipt. and receipt
then provide
the claim stub
to the client.
4. Claim the GMC 4. Release of None 3 working days Guidance and
GMC Counseling
Center
PHP 50 3 days and 14
TOTAL
minutes
547
9. Approval Request to Conduct Activities
Office or Division: OFFICE OF STUDENT AFFAIRS

Who may avail: Students and Student Organization
Request letter OSA
1. Submit the 1.Record receiving None 3 minutes OSA
request letter to and details
the OSA 1.1. Read all the 1 day process OSA
*be sure that you received letters and Received
have considered check all the letters 8am-
the requirements attachments/ 12nn will be
set in the memo on requirements endorsed to
communication submitted and the VPAA by 3
flow/ management. communicate queries PM
and relevant
concerns Received
1.2.Endorse to the None letters from OSA
Vice President for 1pm-5pm will
Academic Affairs for be endorsed to
Final Approval the VPAA by
10 am the next
1.3.Check and None Office of the
day
provide appropriate Vice President
decision/approval
2.Follow up and 2.Record the remarks None Received OSA
claim the letter with and release the letter letters from 8-
approval/ advise at 12nn shall be
the OSA 2.1.Provide a copy to followed-up by
the concerned office 2pm the next
day.
Received
letters from 1-
5pm shall be
followed-up by
4 pm the next
day.
548
1 day and 3
TOTAL None
minutes
10. Request or Claiming of Yearbook
Office or Division: OFFICE OF STUDENT AFFAIRS

Who may avail: Alumni
None
CLIENT STEPS
1.Visit OSA, ask for 1.Check the None 10 minutes OSA
availability of the availability of the
yearbook yearbook and
Be sure that you check the clients’
graduated clearance clearance status
from concern
offices
2.Fill out the record 2.Issue the None 3 minutes OSA
book then claim your yearbook
yearbook
11. Payment Procedures
Office or Division: Pamantasan ng Lungsod ng Valenzuela

Who may avail: Incoming Students, Enrolled Students and Alumni
Order of Payment Registrar's Office
Students Clearance Form
549
CLIENT STEPS
1. Present Order of 1.Accept payment Varies 3 minutes Cashier
Payment and issue an depending
Official Receipt on request
2. Students 2.Verify and check None 5 minutes

clearance - Present payment records
Students Clearance before they proceed
Form to Accounting
Office
Varies
depending 8 minutes
TOTAL on request
12. PLV College Admission Test

This service is available to all Senior High School graduates from any public or
private schools in Valenzuela City, ALS completers and transferees who are
bonafide residents of Valenzuela City as evidenced by their Certificate of
Registration and other pertinent documents.
Office or Division: Office of the University Registrar

Who may avail: Senior High School graduates from any public or private
schools in Valenzuela City, ALS completers and transferees
who qualifies with the admission requirements of the
University.
1. Fully accomplished downloaded
application form and printed in a long
PLV Website
bond paper (handwritten forms will not be
accepted)
2. Certified True Copy of Grade 11 (1st
and 2nd Semester of the Previous School
Senior High School's Registrar's Office
Year) report card with GWA of 83% and
above (two-sided copy)
3. Certified True Copy of Grade 12 (1st
Semester of the Recent School Year)
report card with GWA of 83% and above
(two-sided copy)
4. Certified True Copy of School ID (front
and back)
550
5. Photocopy of NSO/PSA Birth
Certificate (must be a Filipino citizen). Philippine Statistics Authority (PSA)
Bring the original copy for verification.
6. Photocopy of Latest Voter’s
Certification issued by COMELEC stating
that parent or the applicant is a Commission on Elections (Comelec)
Registered Voter of Valenzuela City.
Bring the original for verification.
7. Residence Vicinity Map with
Valenzuela City Hall as starting point (use PLV Website (Prescribed Template)
the prescribed template)
8. Two (2) recent COLORED Passport
Size ID pictures in blue background with
handwritten name tag and signature (First Any Photo Studio
Name, Middle Initial, Last Name, Name
Extension)
9. Non-Refundable amount of Php.
250.00 application and examination fee
For ALS Completers : Certificate of ALS Department of Education - Alternative
Completion Learning System Bureau
For Transferees: Transcript of Records Previous School
CLIENT STEPS
1. Submission of 1.Check the None 5 minutes Registrar's
complete requirements completeness of Office
the requirements Personnel
1.1.Issue an None
Order of
Payment
2. Present order of 2.Accept Php. 3 minutes Cashier
payment and pay Payment and 250.00
examination and Issue an Official
application fee Receipt
3. Attends the 3.Interviews the None 10 minutes Guidance Office
Assessment Interview applicant Personnel
4.Secure Examination 4.Issuance of None 1 minute Registrar's

Permit Examination Office
Permit Personnel
551
5. Take the 5.Administer the None 3 hours Office of the
examination on examination and University
scheduled date inform examinee Registrar
on the release
date of result
3 hours and 19
TOTAL PHP 250
minutes
13. SHS Admission Test

This service is available to all Junior High School completers from any public or
private schools in Valenzuela City who are bonafide residents of Valenzuela City
as evidenced by their Certificate of Registration and other pertinent documents.

Who may avail: Junior High School completers from any public or private
schools in Valenzuela City who qualifies with the admission
requirements of the University.
1. Fully accomplished downloaded
application form and printed in a long
PLV Website
bond paper (handwritten forms will not be
accepted)
2. Certified True Copy of Grade 9 report
card with GWA of 83% and above (two- Junior High School's Registrar's Office
sided copy)
3. Certified True Copy of Grade 10
(recent grading period) report card with
Junior High School's Registrar's Office
no grade lower than 80% (two-sided
copy)
4. Certified True Copy of School ID (front
Junior High School's Registrar's Office
and back)
5. Photocopy of NSO/PSA Birth
Certificate (must be a Filipino citizen). Philippine Statistics Authority (PSA)
Bring the original copy for verification.
6. Photocopy of Latest Voter’s
Certification issued by COMELEC stating
that parent or the applicant is a Commission on Elections (Comelec)
Registered Voter of Valenzuela City.
Bring the original for verification.
552
7. Residence Vicinity Map with
Valenzuela City Hall as starting point (use PLV Website (Prescribed Template)
the prescribed template)
8. Two (2) recent COLORED Passport
Size ID pictures in blue background with
handwritten name tag and signature (First Any Photo Studio
Name, Middle Initial, Last Name, Name
Extension)
9. Non-Refundable amount of Php.
250.00 application and examination fee
1. Submission of 1.Check the None 7 minutes Registrar's
complete completeness of the Office
requirements requirements and Personnel
interviews the
applicant
1.1.Issue an Order None
of Payment
2. Present order of 2.Accept Payment Php 3 minutes Cashier
payment and pay and Issue an Official 250.00
examination and Receipt
application fee
3. Secure 3.Issuance of None 1 minute Registrar's
Examination Permit Examination Permit Office
Personnel
4. Take the 4.Administer the None 3 hours Office of the
examination on examination and University
scheduled date inform examinee on Registrar
the release date of
result
3 hours and 11
TOTAL PHP 250
minutes
14. Request for Student Academic Records

This service is available to all PLV graduates and students for various purposes
(travel, employment, further studies, examinations etc.) who want to secure the
following documents: Transfer Credential, Diploma, Certificate of Graduation,
Certificate of Enrollment, Certificate of Grades, Certificate of Earned Units,
Certified True Copy of documents and Transcript of Records.
553
Who may avail: PLV Graduates and PLV Students
For Initial Request: Accomplished
General Clearance, Student ID and
Authorization Letter (Downloadable from the
Authorization Letter indicating permission
PLV Website)
to apply and claim requested document
(in the absence of the client)
For Succeeding Requests: Authorization
Letter indicating permission to apply and Authorization Letter (Downloadable from the
claim requested document (in the PLV Website)
absence of the client)
For Certified True Copy: Original
Document to be certified
For CAV (Certification/Authentication and
Verification) of Academic Records:
Original Transcript of Records and
Diploma
CLIENT STEPS
For Certified True Copy of Documents
1. Present original copy of Checks the None 1 minute Registrar's
document to be certified original Office
document and Personnel
Issues Order
of Payment
2. Present Order of Accept Php. 3 minutes Cashier
Payment and Pay Payment and 50.00/docu
required fee Issue an ment (4
Official copies)
Receipt
3. Claim the requested Prepares and None 3 minutes Registrar's
document release the Office
requested Personnel
document
For Certificate of Graduation
Checks the None 1 minute Registrar's
submitted Office
1. Submit the fully clearance and Personnel
accomplished Clearance Issue Order of
Form Payment
554
Accept Php. 50.00 3 minutes Cashier
2. Present Order of Payment and /document
Payment and Pay Issue an
required fee Official
Receipt
Prepares and None 5 minutes Registrar's
3. Present the Official Issues the Office
Receipt Certificate of Personnel
Graduation
For Transcript of Record and Transfer Credential
1. Submit the fully Checks the None 5 minutes Registrar's
accomplished Clearance submitted Office
Form clearance and Personnel
Issue Order of
Payment
2. Present Order of Accept Transfer 3 minutes Cashier
Payment and Pay Payment and Credential
required fee Issue an - Php.
Official 50.00
Receipt Transcript
of Records
- Php.
150.00
/page
3. Present the Official Issues the None 3 minutes Registrar's
Receipt Claim Stub Office
(for the Personnel
Transcript of
Records) and
Issues
Transfer
Credential
4. Presents Claim Stub Releases the None 5 minutes Registrar's
on the scheduled date of Transcript of Office
release of the Transcript Records Personnel
of Records (Regular
Processing - 15 working
days ; During Peak
Period (July-August) - 20
working days)
For Certificate of Cumulative GWA/Course Description
1. Requests for the Validates None 5 minutes Registrar's
document student Office
identification Personnel
555
and Issues
Order of
Payment
2. Present Order of Accept Certificate 3 minutes Cashier
Payment and Pay Payment and of
required fee Issue an Cumulativ
Official e GWA -
Receipt Php. 50.00
Course
Descriptio
n - Php.
50.00/pag
e
Personnel
on the scheduled date of document Office
release of the document Personnel
(Processing Time - 3
working days)
For Diploma
document student Office
identification Personnel
and Issues
Order of
Payment
2. Present Order of Accept Diploma - 3 minutes Cashier
Payment and Pay Payment and Php.
required fee Issue an 250.00
Official
Receipt
Personnel
on the scheduled date of document Office
release of the document Personnel
(Regular Processing - 15
working days ; During
Peak Period (July-
August) - 20 working
days)
556
For CAV (Certification/Authentication and Verification) of Academic Records
document and presents student Office
original document to be identification Personnel
authenticated and Issues
Order of
Payment
2. Present Order of Accept CAV - 3 minutes Cashier
Payment and Pay Payment and Php.
required fee Issue an 200.00 /
Official copy
Receipt
3. Present the Official None 10 minutes Registrar's
Prepares the
Receipt Office
Document
Personnel
4. Claim the requested Releases the None 5 minutes Registrar's
certification document and Office
gives Personnel
instructions
regarding
submission of
the document
to CHED and
DFA.
For Transcript of Record
1. Submit the fully Checks the None 5 minutes Registrar's
accomplished Clearance submitted Office
Form clearance and Personnel
Issue Order of
Payment
2. Present Order of Accept Transcript 3 minutes Cashier
Payment and Pay Payment and of Records
required fee Issue an - Php.
Official 150.00/pa
Receipt ge
Personnel
on the scheduled date of Transcript of Office
release of the Transcript Records Personnel
of Records (Regular
Processing - 15 working
557
days ; During Peak
Period (July-August) - 20
working days)
Note: For total fees, please refer to the specific documents as stated
558
HIGHER EDUCATION
VALENZUELA CITY POLYTECHNIC COLLEGE

(VALPOLY)
559
1. Request of School Records
Office or Division: Registrar

Who may avail: Graduates, Teachers, Current Students and other
stakeholders
General Clearance Registrar's Office
CLIENT STEPS
1. Request for Evaluate request 150 pesos 5 working days Office of the
Transcript of Issue General per page Registrar
Records Clearance Form
or Temporary
Clearance
(whatever is
applicable to the
client)
All signatories will

sign the General
Clearance and/or
Temporary
Clearance
Validate
signatories and
issue Order of
Payment Form
Receive
payment, issue
and print Official
Receipt (O.R.)
Receive Official
Receipt and
attached it to the
duly signed
General
Clearance Form
and /or
Temporary
Clearance and
560
issue a Claim
Stub
Get the Claim

Stub and
Documentary
Stamps, Paste
the stamp, dry
seal and release
credentials or
documents
requested
2. Request for Evaluate request 250 pesos 5 working days Office of the
Diploma Issue General for 2nd Registrar
Clearance Form copy
or Temporary
Clearance
(whatever is
applicable to the
client)

sign the General
Clearance and/or
Temporary
Clearance
Validate
signatories and
issue Order of
Payment Form
Receive
payment, issue
and print Official
Receipt (O.R.)
Receive Official
Receipt and
attached it to the
duly signed
General
Clearance Form
and /or
Temporary
Clearance and
561
issue a Claim
Stub
Get the Claim

Stub and
Documentary
Stamps, Paste
the stamp, dry
seal and release
credentials or
documents
requested
3. Request for Evaluate request 50 pesos 1 day Office of the
Honorable Issue General Registrar
Dismissal Clearance Form
or Temporary
Clearance
(whatever is
applicable to the
client)

sign the General
Clearance and/or
Temporary
Clearance
Validate
signatories and
issue Order of
Payment Form
Receive
payment, issue
and print Official
Receipt (O.R.)
Receive Official
Receipt and
attached it to the
duly signed
General
Clearance Form
and /or
Temporary
Clearance and
562
issue a Claim
Stub
Get the Claim

Stub and
Documentary
Stamps, Paste
the stamp, dry
seal and release
credentials or
documents
requested
4. Request for Evaluate request 50 pesos 5 days Office of the
Certificate of Issue General Registrar
General Clearance Form
Weighted or Temporary
Average Clearance
(whatever is
applicable to the
client)

sign the General
Clearance and/or
Temporary
Clearance
Validate
signatories and
issue Order of
Payment Form
Receive
payment, issue
and print Official
Receipt (O.R.)
Receive Official
Receipt and
attached it to the
duly signed
General
Clearance Form
and /or
Temporary
Clearance and
563
issue a Claim
Stub
Get the Claim

Stub and
Documentary
Stamps, Paste
the stamp, dry
seal and release
credentials or
documents
requested
5. Request for Evaluate request 50 pesos 1 day Office of the
Other Issue General Registrar
Certifications Clearance Form
or Temporary
Clearance
(whatever is
applicable to the
client)

sign the General
Clearance and/or
Temporary
Clearance
Validate
signatories and
issue Order of
Payment Form
Receive
payment, issue
and print Official
Receipt (O.R.)
Receive Official
Receipt and
attached it to the
duly signed
General
Clearance Form
and /or
Temporary
Clearance and
564
issue a Claim
Stub
Get the Claim

Stub and
Documentary
Stamps, Paste
the stamp, dry
seal and release
credentials or
documents
requested
TOTAL As stated 17 days
Note: For total fees, please refer to the specific documents as stated
2. Enrollment Procedure - College Department

Who may avail: Senior High School Graduate, High School Graduate (Old
BEC), ALS Graduates and Transferees
Must be a resident of Valenzuela City
1. Filled up Application Form Registrar's Office
2. Photo copy of Grade 12 Senior Previous School

High School Card/ SF-9(Form 138A)
3. Photo copy of Certificate of Good Previous School
Moral Character
4. Photo copy of PSA Birth Philippine Statistics Authority
Certificate
5. Four (4) pcs. Recent Passport size
ID Pictures in COLOR with Full
name.
6. Two (2) pcs. 1x1 Picture.
7. Proof of residency (Voter’s ID or Commission on Election
Certification from the COMELEC that
parent or the applicant is a
Registered Voter of Valenzuela).
8. One (1) pc. Long Brown Envelope
9. Chest X-ray (to submit upon DOH Accredited Clinic
enrolment)
565
10. Medical Certificate based on X- DOH Accredited Clinic
ray (to submit upon enrolment)
CLIENT STEPS
1. Fill-up Pre- *Sign the Pre- None 5 minutes Office of the
Enrolment Form enrolment Form Registrar
and submit entry and receive all
credentials to entry credentials
the Registrar's
Office *Evaluation and
crediting if
transferees
2. Present the Issue Medical None 5 minutes School Nurse /
filled-up Pre- Health Form, Clinic Staff
enrolment Form Sign the Pre-
to the Clinic enrolment Form
Receive copy of
the Medical
Certificate
3. Proceed to the Encode Personal None 10 minutes Office of the
Registrar's Information and Registrar
Office for other data
Encoding
Print of the
Certificate of
Registration
(C.O.R.)
Masterlisting
(sectioning)
Detach and give

copy of COR to
the Accounting
Office
Stamp the COR

"Enrolled" and
release copy to
the student
4. I.D. Proceed to the ff. None 10 minutes IT Department,
Application for I.D. Librarian,
a. Admin Office - Property
School I.D. Custodian
b. Library Office -
Library I.D.
566
c. Property
Office-Property
I.D.
5. Order of Get order, See price 5 minutes Supplier

School Uniform payment and list
body sizes of
student
See price
TOTAL 35 minutes
list
Note:
Polo Shirt: 400-430 pesos, XS - 3XL
Pants - Male: 370 - 400 pesos, XS - 3XL
Blouse: 390-410 pesos, XS-3XL
Pants - Female: 370-390 pesos, XS - 3XL
PE T-Shirt: 220-260 pesos, XS-3XL
Jogging Pants: 320-380 pesos, XS-3XL
NSTP: 330-360 pesos, XS - 3XL
Laboratory Shirts: 220-260 pesos, XS - 3XL
Patch: 50 pesos
3. Enrollment Procedure - Senior High School Department

Who may avail: Junior High School
2. Certified True Copy of Grade 10 Previous School

Report Card for the recent Grading
Period (School Year 2018-2019) of
at least 80%
3. Certified True Copy of School ID Previous School
(front and back)
4. Photocopy of PSA Birth Certificate Philippine Statistics Authority
(must be a Filipino Citizen)
5. Proof of Residency (2018 Voter’s Commission on Election
Registration Certificate from the
COMELEC that parent or the
567
applicant is a Registered Voter of
Valenzuela)
6. Sketch of residence (with
Valenzuela City Hall as starting
point)
7. Four (4) pcs. recent Passport size
colored ID pictures with white
background and full name.
8. Two (2) pcs. 1x1 ID Picture.
9. Chest X-ray (to submit upon DOH Accredited Clinic
enrolment)
ray (to submit upon enrolment)
CLIENT STEPS
1. Fill-up and Receive the None 10 minutes Office of the
submit Registration Card Registrar
Registration and check
Card and submit correctness of
entry entries
requirements
Sign the
Registration
Card, issue
student I.D.
Number and
stamp "Learners
Status" if Payee,
ESC Grantee or
Voucher
Recipient,
2. Present the Issue Medical None 5 minutes School Nurse /
filled-up Health Form and Staff
Registration receive Medical
Card to the Certificate
Clinic
Sign the
Registration Card
3. Assessment Assess Fees and None 5 minutes Accounting's
of Fees receive payment Office
for Payees
Print and issue

an Official
Receipt (O.R.)
568
4. Masterlisting Assign Section, None 5 minutes Office of the
sign, stamp Registrar
"ENROLLED"
and release the
Registration
Card, copy of
class schedule
b. Library Office -
Library I.D.
c. Property
Office-Property
I.D.
6. Order of Get order, See price 5 minutes Supplier
School Uniform payment and list
body sizes of
student
See price
TOTAL 40 minutes
list
Note:
Polo Shirt: 390-420 pesos, XS - 3XL
Pants - Male: 380 - 400 pesos, XS - 3XL
Blouse: 380-400 pesos, XS-3XL
Pants - Female: 370-390 pesos, XS - 3XL
PE T-Shirt: 240-260 pesos, XS-3XL
Working Lab Shirt: 240-260 pesos, XS - 3XL
Scrub Shirts: 220-260 pesos, XS - 3XL
Patch: 50 pesos
4. Enrollment Procedures - Non-Formal Department

Who may avail: Out-of-School Youth, High School Graduate, Elementary
Graduate, Graduates
569
2. Photocopy of Transcript of Previous School
Records (TOR) (for 4 yrs or 2 yr
course graduates) or High School
Card or Elementary Card
3. Photocopy of PSA Birth Philippine Statistics Authority
Certificate (must be a Filipino
Citizen)
4. Proof of Residency (2018 Voter’s Commission on Election
Registration Certificate from the
COMELEC that parent or the
applicant is a Registered Voter of
Valenzuela)
5. Sketch of residence (with
Valenzuela City Hall as starting
point)
6. Two (2) recent Passport size
colored ID pictures with white
background and full name.
7. Chest X-ray DOH Accredited Clinic
ray
CLIENT STEPS
1. Fill-up and Receive and sign None 5 minutes Office of the
submit the Certificate of Registrar
Certificate of Registration
Registration (C.O.R.),
(C.O.R.) Get the entry
documents
submitted Stamp
student status as
to FREE or
PAYEE
2. Present the Receive Medical None 3 minutes School Nurse /
filled-up Certificate, Issue Staff
Enrolment Form Medical Health
to the Clinic Form Sign the
Certificate of
Registration
(C.O.R.)
3. Assessment Assess Fees and None 5 minutes Accounting's
of Fees receive payment Office
for Payees
Print and issue
570
an Official
Receipt (O.R.)
4. Masterlisting Encoding of None 5 minutes Office of the

Personal Data Registrar
schedule and
Trainor
b. Library Office -
Library I.D.
c. Property
Office-Property
I.D.
6. Order of Get order, Laboratory 5 minutes Supplier
Working payment and Shirts: 220-
Uniform body sizes of 260 pesos,
student XS - 3XL
Laboratory
Shirts: 220-
TOTAL 28 minutes
260 pesos,
XS - 3XL
5. Application for Competency Assessment
Office or Division: ValPoly Assessment Center

Who may avail: TVET graduates & industry workers
Application Form VALPOLY Assessment Center
CLIENT STEPS
1. Ask for Give Application None 5 minutes Processing
Application Form, Self- Officer
Form for Assessment
Competency Guide and Order
Assessment of Payment
2. Pay the Receive payment 600Php for 5 minutes Cashier
Assessment from the VALPOLY
Fee at the candidate Students,
800Php for
571
Accounting Students of
Office other TVI's
and
1000Php
for Industry
Worker
3. Fill up Receive the None 1 minute Processing
Application for Application & Officer
the Competency Issue Admission
Assessment Slip
Register at None 3 minutes Data Encoder
T2Mis
Encode the None 3 minutes Data Encoder
Candidates at
T2Mis
Prepare Letter None 5 minutes Processing
for Assessment Officer
Schedule,
Appointment
Letter of
Competency
Assessor and
Request for Test
Package
Sign the None 5 minutes Assessment
Assessment Center Manager
Schedule
Request,
Appointment
Letter of
Competency
Assessor
Submit request None 30 minutes Liaison Officer
to TESDA
CAMANAVA
*Wait for the Inform the None 4 working days
Competency candidates for
Assessment for the schedule of None 10 minutes Processing
4 working days Competency Officer
Assessment
4. Report for Prepare None 10 minutes Processing
Competency Attendance Officer
Assessment Sheet,
Assessment
Proceedings,
Performance
572
Evaluation Form
(for Assessor)
5. Undergo Receive Test None 1 day Competency
Competency Package & Assessor
Assessment Conduct
Competency
Assessment
Prepare Registry None 30 minutes Processing
of Workers Officer
Assessed and
Certified (RWAC)
Sign RWAC by None 15 minutes Processing
the Processing Officer,
Officer, Competency
Competency Assessor,
Assessor, and Assessment
Assessment Center Manager
Center Manager
Submit the None 1 hour Liaison Officer
Competency
Assessment
documents at
TESDA
CAMANAVA
6. Receive Release None 5 minutes Assessment
Competency Competency Center Manager
Assessment Assessment
Result Summary Result Summary
(CARS) (CARS)
7. Submit Receive None 5 minutes Processing
photocopy of Photocopy of Officer
Valid ID and fill Valid ID with 3
up the original signature
Authorization and the
Letter Authorization
Letter
8. Pay the Release Order of 50Php 5 minutes Cashier
National payment for
Certificate Fee National
Certificate
Wait for the None 3 days
submission of
Transmittal for
National
Certificate
573
Prepare None 30 minutes Processing
Transmittal for Officer
the of National
Certificate
Submit the None 1 hour Liaison Officer
request to
TESDA
CAMANAVA
Pick up the None 1 hour Liaison Officer
National
Certificates at
TESDA
CAMANAVA
9. Claim the Release the None 2 minutes Processing
National National Officer
Certificate Certificate
600Php for
VALPOLY
Students,
800Php for
Students of 8 days, 5 hours
TOTAL
other TVI's and 47 minutes
and
1000Php
for Industry
Worker
574
VI. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM
How to send a feedback Submit filled-up feedback form or

Customer Satisfaction Survey and drop the
form at the designated drop/suggestion
boxes. Recommendations, issues and
concerns are also included in the feedback
form.
How feedback is processed HRMO processes the monthly collation
and tallying of feedbacks gathered for
client satisfaction measurement. Any
significant feedbacks will be relayed to the
concerned offices.
How to file a complaint Submit filled-up complaint form with
verification and non-forum shopping or a
letter of complaint to the Human Resources
Management Office / Public Assistance
and Complaints Desk or contact (02) 8352
1000 loc. 1124. Concerns can also be
relayed through the online social media
platforms by the City Government of
Valenzuela or through email at
info@valenzuela.gov.ph.
How complaints are processed HRMO will record the complaint in the
logbook and will also inform the personnel
about the complaint against him/her. A
meeting will be scheduled between the
complainant and the personnel and decide
on whether to file a case or resolve the
issue and move for amicable settlement.
For case filing, the case will be referred to
the Ethics Committee.
For amicable settlement, case will be
declared closed upon accomplishment of
the Complaint Settlement Agreement
document.
Contact Information City Government of Valenzuela
Human Resources Management Office
(HRMO)
Office Number: 8352-1000 local 1121 /
1122 / 1124 / 1127
Fax Number: 8294-5686
575
VII. LIST OF OFFICES
Office Address Contact Information

Social Services Offices
Agriculture Office 3rd floor, Annex Building, 8352-3000 loc. 146
Valenzuela City Hall, Cecilio
Santos St., Barangay Malinta,
Valenzuela City
Metro Manila, Philippines 1440
Cultural Affairs and Tourism 1st Floor, Executive Building, 8352-1000 local 1825
Development Office New City Government Complex Fax number: 8293-
(CATDO) MacArthur Highway, Barangay 8486
Karuhatan, Valenzuela City,
Philippines 1440
Cooperative Development 2nd Floor, Valenzuela Trade 8352-1000 local 1806
Office Center, New City Hall Annex, Fax Number:
MacArthur Highway, Barangay 8291-1879
Malinta, Valenzuela City,
Philippines 1440
Population Management 1st Floor Legistative Building, 8352 1000
New City Government Complex
MacArthur Highway, Barangay
Philippines 1440
Social Welfare and 1st Floor Legistative Building, 8352-1000 loc.1406 /
Development Office New City Government Complex 1407 / 1416 / 1129 /
MacArthur Highway, Barangay 1103 / 1105 / 8277-
Karuhatan, Valenzuela City, 3929
Philippines 1440 Fax Number: 3445-
5437
Valenzuela City Emergency G. Lazaro St., Barangay 8352-6000
Hospital (VCEH) Dalandanan, Valenzuela City,
Philippines 1440
Health Office 1st Floor Legislative Building, 8352-1000 local
New City Government Complex 1111 / 1107 / 1110 /
MacArthur Highway, Barangay 1104 / 2119 / 1813 /
Karuhatan, Valenzuela City, 1116 / 1104 / 2127 /
Philippines 1440 1610
Housing and Resettlement 1st Floor Executive Building, 8352-1000 loc. 2144 /
Office New City Government Complex 2143
Philippines 1440
Local Economic and 2nd floor, Valenzuela Trade 8352-1000
Investment Promotion Center, New City Hall Annex,
Office (LEIPO)
576
Philippines 1440
Office of Senior Citizens 1st Floor Executive Building, 8352-1000 local 1203
Affairs (OSCA) New City Government Complex / 2148
Philippines 1440
Valenzuela City People's MacArthur Highway, Barangay 8294-4216
Park Malinta, Valenzuela City,
Philippines 1440
Persons with Disability New City Government Complex 8352-1000 local 1213
Affairs Office (PDAO) MacArthur Highway, Barangay
Philippines 1440
Public Employment Service 2nd Floor, Valenzuela Trade 8352-1000 loc. 1711
Office (PESO) Center, New City Hall Annex, or 8292-3787
Philippines 1440
Valenzuela City Command ALERT Center Compound, 8352-5000
Center (VCC3) MacArthur Highway, Malinta,
Valenzuela City
Valenzuela City Disaster ALERT Center Compound, 8352- 5000, 8292-
Risk Reduction and MacArthur Highway, Malinta, 1405
Management Office Valenzuela City Fax Number: 8292-
(VCDRRMO) 1405
Veterinary Services Office Valenzuela City Action Center, 8352-2000 loc. 2111
MacArthur Highway (beside
Puregold Price Club),
Barangay Dalandanan,
Valenzuela City, Metro Manila,
Philippines 1443
Worker's Affairs Office 2nd Floor, Valenzuela Trade 8352-1000 loc. 2974
(WAO) Center, New City Hall Annex, Telefax: 8294 0805
Philippines 1440
Planning and Engineering Offices
Environment and Natural 3rd Floor, Finance Building, 8352-1000 local 1212
Resources Office New City Government Complex 8293-4061
Philippines 1440
Engineering Office Bulwagang Geronimo Angeles, 8352-1000 local 1300
577
Valenzuela City Hall MacArthur
Highway, Barangay Karuhatan,
Philippines 1440
City Planning and 3rd Floor Legistative Building, 8352-1000 local 1135
Development Office Valenzuela City Hall, MacArthur / 1311 / 1130
Philippines 1440
Office of the Building Bulwagang Geronimo Angeles, 8352-1000 local
Official Valenzuela City Hall MacArthur 2100/ 2104 / 2107 /
Highway, Barangay Karuhatan, 2109 / 2110 /2115/
Valenzuela City, Metro Manila, 2116/ 2123/ 2135 /
Philippines 1440 2140
Zoning Office Bulwagang Geronimo Angeles, 852-1000 local 1812
Valenzuela City Hall MacArthur
Philippines 1440
Finance Offices
Assessor's Office 2nd Floor Bulwagang Geronimo 8352-1000 local 1350
Angeles, New City Government / 1367 / 1306 / 1307 /
Complex, MacArthur Highway, 1308 / 1316 / 1365 /
Barangay Karuhatan, Valenzuela 1366 / 1367 / 2500 /
City, Philippines 1440 1318 / 8292-9347
Business Permit and 3rd Floor Bulwagang Geronimo 8352-1000 local 1928
Licensing Office (BPLO) Angeles, New City Government / 1801 / 1907 / 1823
Complex, MacArthur Highway,
Barangay Karuhatan, Valenzuela
City, Philippines 1440
Civil Registry Office 2nd Floor Bulwagang Geronimo 8352-1000 local 1400
Angeles, New City Government / 1403 / 1404 / 1408 /
Complex, MacArthur Highway, 1409 / 1412 / 1413 /
Barangay Karuhatan, Valenzuela 1415 / 1522
City, Philippines 1440 Fax Number: 8277-
3130
Geographical Information 3rd Floor, Finance Bldg., 8352-1000 loc. 2985
System (GIS) - Data Valenzuela City Hall MacArthur
Management Office Highway, Barangay Karuhatan,
Philippines 1440
Treasurer's Office 1st Floor Bulwagang Geronimo Admin: 8352-1000
Angeles, New City Government local 1106/ 1108/
Complex, MacArthur Highway, 1109/ 1113/ 1115/
Barangay Karuhatan, Valenzuela 1123/ 1120/ 1112/
City, Philippines 1440 2350
578
Cash Division: 8352-
1000 local 2250/
2550
License Division:
1929/ 1604/ 1917
8292-9345
Administrative Offices
Accounting Office 2nd Floor, Legislative Building, 8352-1000 local
Internal Audit New City Government Complex 1510/ 1528/ 1516/
MacArthur Highway, Barangay 1512/ 1506/ 1508/
Philippines 1440
Administrative and Records 2nd Floor, Executive Building, 8352-1000 local 1216
Office New City Government Complex / 1214 / 1330
MacArthur Highway, Barangay Fax Number: 8292-
Philippines 1440
Bids and Awards 2nd Floor, Executive Building, 8352-1000 local 1539
Committee New City Government Complex / 1323 / 1117 / 1202 /
MacArthur Highway, Barangay 1511 / 2102 / 1822 /
Philippines 1440
Budget Office 2nd Floor, Executive Building, 8352-1000 local 1715
New City Government Complex / 1714 / 1713
Philippines 1440
Digital Communications ALERT Center Compound, 8352- 5000
Unit (DCU) MacArthur Highway, Malinta,
Valenzuela City
Human Resources 1st Floor Legistative Building, 8352-1000 local 1121
Management Office New City Government Complex / 1122 / 1124 / 1127
(HRMO) MacArthur Highway, Barangay Fax Number: 8294-
Philippines 1440
Legal Office 3rd Floor, Executive Building, 8352-1000 local 1206
New City Government Complex / 1208 / 1326 / 1328 /
MacArthur Highway, Barangay 1329 / 8292-1072
Philippines 1440
Procurement Office 2nd Floor Executive Building, 8352-1000 local 1932
Karuhatan, Valenzuela City, 05-71
Philippines 1440
579
Property Office 2nd Floor Executive Building, 8352-1000 local 1332
Philippines 1440
Public Information Office 3rd Floor, Executive Building, 8352-1000 local 1132
(PIO) New City Government Complex / 1102 / 1138 / 1410
MacArthur Highway, Barangay Fax Number: 8292
Philippines 1440
External Services Offices
Public Safety Division 8352-2000 loc. 2114 /
8293-4851 / 3432-
0474
Fax Number: 8291-
8231
Motorpool 8352-2000 loc.2225
Fax Number: 3432-
0531
Clean & Green 8352-2000 loc. 2120
/3432-0425
Fax Number: 8291-
8231
Flood Control 8352-2000
Valenzuela City Action Center,
Sidewalk Clearing 8352-2000
Operations Group (SCOG)
Waste Management Office 8352-2000 loc.2113 /
(WMO) 8352-2000 loc. 2109
(Warehouse) / 3432-
0425
Traffic Management Office 8352-2000 loc.2102
(TMO) Fax Number: 8291-
8231
Valenzuela City 8352-2000 local 2105
Transportation Office / 3432-0474
(VCTO) Fax Number: 8291-
8231
Tubig Patrol 8352-2000 local 2106
/ 8432-0474
Fax Number: 8291-
8231
Ad hoc and Regulatory Offices
Livelihood Office 2nd Floor, Valenzuela Trade 8352-1000 loc. 1540 /
Center, New City Hall Annex, 8294-0229
580
Philippines 1440
People's Law Enforcement 3rd Floor, Valenzuela Trade 8277-0504
Board Center, New City Hall Annex,
Philippines 1440
Task Force Disiplina Valenzuela City Action Center, 8352-2000 loc. 2105
Philippines 1443
Higher Education
Pamantasan ng Lungsod Pamantasang Lungsod ng 8352-7000 / 8277-
ng Valenzuela Valenzuela Building 6495
Valenzuela City Hall Complex, Fax Number: 8277-
Cecilio Santos St.,Barangay 6100
Malinta, Valenzuela City
Metro Manila, Philippines 1440
Valenzuela City Polytechnic Kamagong St., Fortune 6, 8293-0775 / 8292-
College Barangay Parada Valenzuela 0480
City, Metro Manila, Philippines Fax Number: 8293-
1440 0775
581
582

CITY GOV'T OF VALENZUELA CITIZEN'S CHARTER 2019

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CITY GOV'T OF VALENZUELA CITIZEN'S CHARTER 2019

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CITY GOVERNMENT OF VALENZUELA

As a renowned business-friendly city in the country, we always strive to ensure

Tayo Na, Valenzuela!

IV. Service Pledge

Social Services Offices Page

Cultural Affairs and Tourism Development Office (CATDO)

Cooperative Development Office

Social Welfare and Development Office A

Valenzuela City Emergency Hospital (VCEH) a

Housing and Resettlement Office (HRO)

Local Economic and Investment Promotion Office (LEIPO)

Office of Senior Citizens Affairs (OSCA)

Valenzuela City People's Park

Persons with Disability Affairs Office (PDAO)

Public Employment Service Office (PESO) a

Valenzuela City Command Center (VCC3) a

Valenzuela City Disaster Risk Reduction and Management Office

Veterinary Services Office A

City Planning and Development Office

Office of the Building Official

Geographical Information System (GIS) - Data Management Office

Administrative and Records Office

Bids and Awards Committee aa

Digital Communications Unit (DCU)

Human Resources Management Office (HRMO)

Information & Communication Technology Office (ICTO)

External Services Offices

Waste Management Office (WMO)

Traffic Management Office (TMO) 486

People's Law Enforcement Board (PLEB)

Task Force Disiplina

Valenzuela City Polytechnic College

Feedback and Complaints 575

CITY AGRICULTURE OFFICE

Office or Division: City Agriculture Office

2. Certificate for Land Use for Agriculture and Non-Agricultural Land

Office or Division: City Agriculture Office

3. Seedling Disposal and Urban Gardening Lecture or Seminar

Office or Division: City Agriculture Office

CULTURAL AFFAIRS AND TOURISM DEVELOPMENT

Office or Division: Cultural and Tourism Development Office

2. Request for Valenzuela City Band Performance

Office or Division: Cultural and Tourism Development Office

3. Request for Group Visit at the Valenzuela City Museum

Office or Division: Cultural and Tourism Development Office

COOPERATIVE DEVELOPMENT OFFICE

Office or Division: Cooperative Development Office

2. Registration and Organizational Support and Assistance to Newly-

Office or Division: Cooperative Development Office

Office or Division: Population Management Office

SOCIAL WELFARE AND DEVELOPMENT OFFICE

Office or Division: City Social Welfare and Development Office- Children

2.Marriage Certificate (if married) PSA, Local Civil Registry

3.Medical Certificate Private/ Public Clinic or hospital certified by

4.Three (3) Character Reference (work, Client

6.Psychological Evaluation (as need

2. Adoption Program Application for Valenzuela City Residents

Office or Division: City Social Welfare and Development Office- Children

4.1. Then, the

3. Adoption Program for Filipino and Foreign Nationals

Office or Division: City Social Welfare Development Office

5. Children in Need of Special Protection and Children at Risk