Professional Documents
Culture Documents
Student Assessment
Task One: Questions
Assessment Cover Sheet
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You must submit the completed assessment cover sheet and your answers to your assessor, either by
handing in written responses or by online submission within the allocated time.
Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover
sheet will not be accepted.
Question 2 Give one reason why it is important to identify who the organisation’s competitors are
when developing communication strategies.
Answer Knowing your competitors can help the organisation to make better communication
strategies and plans to become at the top of the competition.
Question 3 Describe two examples of special communication needs that may arise with personnel
or clients in community services settings.
Answer Example one: One example of special communication is communication disability like
in hearing, in this case a client needs to communicate using written or visual
communication and sign language.
Question 5 Political, economic, social and technological factors impact on the work of community
service organisations. Provide an example of each factor and briefly outline the impact
each example could have on the information needs of community service organisations.
Answer Political factor:
Impact:
Economic factor:
Impact:
Social factor:
Impact:
Technological factor:
Impact:
Result Satisfactory ☐ Not Satisfactory ☐
Question 6 Explain the meaning of communication channels. Outline two reasons why it is
important to identify effective communication channels when developing a
communication plan.
Answer Communication channel is a way of passing or sharing an ideas, information and
question to another person. It is important to identify effective communication
channel so that the important information can be passed smoothly and the other
person you are communicating with can receive right information and the
communication cannot be blocked.
Question 7 Identify one community service organisation’s and describe the communication
Question 8 Explain the difference between an official communication channel and an unofficial
channel and provide an example of each.
Answer Official communication channel is when an organisation have meetings and
presentation to deliver the policies or objectives of the organisation while the
Unofficial communication channel happens outside the formal communication of the
staffs like discussing about the policies in informal way and outside the meeting
room.
Question 9 Research a community service organisation of your choice. Conduct a SWOT analysis of
the organisation’s online communication strategies and develop a list of
recommendations to address issues identified as a result of the SWOT analysis.
Answer STRENGTHS WEAKNESSES
Multicultural, High quality services,
Putting clients at the center
OPPORTUNITIES THREATS
Recommendations:
Result Satisfactory ☐ Not Satisfactory ☐
Question 10 Identify two processes for adapting communication strategies to suit different contexts.
Answer 1. English as an additional language – Not all of the workers are good in
speaking in English language, so they need to learn from time to time the
language that almost all of the clients speaks.
2. Disabilities – There are instances that a worker has a disability like in hearing,
in that case, the worker needs to find a way on how to communicate in the
client or they should have a hearing supporting device.
Answer Meetings held weekly or monthly can help to monitor the things that happened in the
organisation. There should be someone who take the Minutes, a written note about
what happened during the meeting so that even the non-attendees will know the
items discussed in the meeting.
Question 12 Identify two key principles and two key practices of mentoring and coaching.
Practice 2 Identify the mentees needs Practice 2 Identify gaps and weakness of
staff being coached
Question 13 Provide two reasons why it is important to evaluate communication practices at least
two steps you would follow when implementing a process to evaluate a communication
strategy.
Answer Reason one:
Reason two:
Step one:
Step two:
Result Satisfactory ☐ Not Satisfactory ☐
Question 15 Why is it important to understand the organisation’s business or strategic plan when
considering communication strategies or plans?
Answer It is important to understand the organisation’s business or strategic plan so that the
overall objectives will be disseminated effectively and to achieve the organisation’s
goal efficiently.
Question 16 Identify two possible communication barriers, restraints or difficulties that should be
considered in a communication plan and give an example for each.
Answer 1. Linguistic barrier – A client can’t speak or understand English so to be able to
communicate with them use an interpreter or a person in the organisation
who can speak the same language, use a picture or hand gestures.
2. Physical barrier – A client is unable to speak and one way to communicate
with them is through giving them an electronic device or paper to write what
they want to say or using sign language.
Question 17 Describe two elements that should be included in any consideration of financial
implications in a communication plan.
Answer These two are the elements that should be considered in financial implications:
1. Budget
2. Salary
Question 18 Give two reasons for why an organisation’s crisis communication plan might be
implemented.
Question 19 Briefly explain why it is important to prepare information and resources to support the
implementation of communication protocols.
Answer Because sometimes giving information verbally is not enough and not all the workers
get the information so having resources like posters, printed copies of protocols can
help to implement the communication protocol effectively.
Question 21 Briefly explain why it is important to maintain work-related networks and relationships
to meet organisation objectives.
Answer An organisation with lots of networks and a strong relationship in work will give a
huge advantage in the workplace because they can disseminate the message to each
other easily and can make the work properly.
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