Your Canadian Résumé Template

The following page has your Canadianized résumé template with example
text, so you can understand the logic of how meaningful content is created.

As this is a Word Document, you need to have Microsoft Word installed.

I have used the comments feature to explain each section of the résumé.

To see the comments, click on the Review Tab and select All Mark Up as
shown below

To remove the comments, change All Mark Up to No Mark Up

If you have any questions, email us at info@zero2hired.com

Note: This template example is only one page. You can expand your
experience to carry forward onto the second page. Limit your resumé to two
pages ONLY.
First Name Last Name Enter a testimonial from a previous manager or colleague
Target Job Title here. An example is show below.
LinkedIn Profile
“Connel has always demonstrated outstanding leadership
City, Province skills in the form of continuous support & guidance both
Cell: +1 (xxx) xxx xxxx personally and professionally” - John Smith (Regional IT
email.address@xxxxxxx.com Manager)

Executive Summary

 10+ years of experience in IT Operations Management, delivering continuous ITSM improvement by

persistent collaboration across multiple lines of business and IT Service teams.

 Consistently using analytical thinking to build and run automated reporting capabilities to business
and IT Service delivery teams, reducing weekly reporting times by 30% after streamlining and aligning
customer impact data collection with business support teams.

 Strong relationship management skills, building trust and integration with customer operations teams
to define and align customer impact data and service ownership. Lead a project of cleaning up 40% of
customer impact data across 4 business channels.

 Certified in ITIL Foundations| ITIL Operations | ITIL Continuous Service Improvement v3

Skills

 Process Improvement by persistent team audits

 Leadership through effective listening and coaching
 Presentation Skills with stunning PowerPoint visuals
 Concise yet effective communication with peers and senior management
 Collaboration by engaging with teams both internal and external and 3rd Party vendors

Professional Experience

Manager Reporting and Analytics | ABC Company | July 2015 - Present

Design, implement and execute automated IT reporting capabilities and presentations to the IT Operations
teams and executive leadership. I keep data accurate and continuously improve and streamline disciplined
reporting capabilities that drives proactive problem management reducing customer impact by 20%.

Accountable for producing and delivering Ad Hoc analysis reporting for internal IT teams and business
support teams using analytical skills and knowledge in ServiceNow by automating reporting requirements
with Numerify dashboards that reduced our weekly and monthly reporting times, saving 16 hours of work by
teams.

IT Operations Manager | XYZ Company | May 2007 – May 2015

Managed IT Infrastructure for mission critical business services, ensuring IT Operations ran smoothly 24x7. I
lead service improvement initiatives for disaster recovery, redundant IT architecture and inventory
management. Through successful coaching with my team, I influenced 99.5% uptime in our environment.

Education

Bachelor’s Degree in Computer Science, Champlain College | ITIL v3 Certified | PMP Certified