8 Develop a Strategic Human Resources plan (includes schedule of recruitment

process, job title, link to strategic intent and target, employment forecast, job description,
workforce and development strategies, Job Advertisement, Selected advertising
channel/s and justification, use of online recruitment websites and justification and risk
management) for Bounce Fitness based on the agreement in Q7 and obtain an approval
from senior management.

Objectives of the Human Resource Strategic Planning:

 Hiring new 6 new qualified staff/trainer quarterly.
 Increase Staff by 15% yearly
 Creating a staff wellness program and making sure there are structure in place for
employee promotions creating a career building skill.
 Creating right program for training new staff and existing.

Expected outcomes:
 Having staff retention above 95%
 Have new staff trained and ready on floor within a week of training an onboarding
 Having positive employee survey.
 Increase internal promotions to have more people reach their goal.

Schedule of recruitment process:

1st Milestone: Getting approval for recruiting 4 new trainers and two nutritionists Experts:
2 weeks: Person Responsible: Nominated Supervisor and Licensee

2nd Milestone: Finalising the JD and getting approval for advertising the vacancies :3
weeks: Nominated Supervisor and HR.

3rd Milestone: Interviews and finalising the candidate; 4 Weeks: HR and 2 existing staff
members.

4th Milestone: Appointment and Induction of successful candidates: 4 weeks: HR

Job titles:
Head of people partners-
Reception Lead
Onboarding specialist
Nutritionist Expert Trainer
Lead Trainer
Assistant Trainer

Administrative Assistant to Executive Team-

Board Member
Centre Manager
Chief Executive Officer
Chairman of the Board
Data Entry Typist
Fitness Instructor
General Manager Finance
General Manager Human Resource
General Manager Marketing
Executive Assistant to CEO
Office Assistant
Receptionist

Strategic Intent:
Increasing market penetration every quarter
Lower the cost of service delivery by 1% a quarter
With 10% yearly increase in sale we would need new hire to manage the number of
sales coming in.

Employment forecast 2018, 2019, 2020, 2021, 2022:

Projected demand to be consistent for 2018-2019 and would increase steady by 10 %
yearly as target sales are met.

We have total of 35 People including people working in Head office. We would likely
attract 1 trainer added to each centre yearly.
3-7 people are likely to leave the company over a year.

Demand: Hire 3 staff member for each centre yearly for all 5 centres: 15
Supply: We are hiring 1 new member yearly for 5 centres: 5
Projected Supply Gap: 10 Staff member yearly.
8.6.4 Comments:
We can close on Projected supply gap if we maintain above 95% employee retention
which will bring down the hiring cost and meet the supply gap with increased sales
target.

Job description:

Job title- Administrative Assistant to Executive Team-

Board Member
Centre Manager
Chief Executive Officer
Chairman of the Board
Data Entry Typist
Fitness Instructor
General Manager Finance
General Manager Human Resource
General Manager Marketing
Executive Assistant to CEO
Office Assistant
Receptionist

Salary-
Administrative Assistant to Executive Team: $15K/year
Centre Manager: 35000/year
Chief Executive Officer: 100K/year
Chairman of the Board: 100K/year
Data Entry Typist: 10000/ year
Fitness Instructor15000/year+ commission
General Manager Finance: 60K
General Manager Human Resource: 60K
General Manager Marketing: 50K
Executive Assistant to CEO: 15000
Office Assistant:10000
Receptionist:10000

Hours-
Administrative Assistant to Executive Team: 7.5Hours/day
Centre Manager: 7.5Hours/day
Chief Executive Officer: 7.5Hours/day
Data Entry Typist: 2.5Hours/day
Fitness Instructor: 4.5Hours/day
General Manager Finance: 7.5Hours/day
General Manager Human Resource: 7.5Hours/day
General Manager Marketing: 7.5Hours/day
Executive Assistant to CEO: 7.5Hours/day
Office Assistant: 7.5Hours/day
Receptionist: 5.5Hours/day

Location-
Administrative Assistant to Executive Team: Head Quatre
Centre Manager: Specific Centres
Chief Executive Officer: Head Quatre
Chairman of the Board: Head Quatre
Data Entry Typist: Head Quatre
Fitness Instructor: Specific Centres
General Manager Finance: Head Quatre
General Manager Human Resource: Head Quatre
General Manager Marketing: Head Quatre
Executive Assistant to CEO: Head Quatre
Office Assistant: Specific Centres
Receptionist: Specific Centres

Reporting relationships-
Administrative Assistant to Executive Team: Exec Team
Centre Manager: General Manager
Chief Executive Officer: Chairman
Chairman of the Board: Board Member
Data Entry Typist: GM Human Resources
Fitness Instructor: Centre Manager
General Manager Finance: CEO
General Manager Human Resource: CEO
General Manager Marketing: CEO
Executive Assistant to CEO: CEO
Office Assistant: Centre Manager
Receptionist: Centre Manager

Purpose of position:
Administrative Assistant to Executive Team: Help in Day to day to exec
Centre Manager: Handle each centre
Chief Executive Officer: Overall Management of Bounce Fitness
Chairman of the Board: Overall Board Member’s Voice
Data Entry Typist: Entering day to day data
Fitness Instructor: Sales and Support
General Manager Finance: Finance Manager
General Manager Human Resource: Human Resource Management
General Manager Marketing: Marketing Management
Executive Assistant to CEO: Taking care of day to day for CEO
Office Assistant: Managing Centre Task
Receptionist: Handling Sales queries.

Duties and responsibilities-

Administrative Assistant to Executive Team: Support exec team in admin task and
maintain operations and day to day correspondence.

Centre Manager: Manage the overall centre and build positive attitude and work
atmosphere, development manager and minimise destructions, manage staffing and
work with key stakeholders to deliver bounce fitness brand values and objectives.

Chief Executive Officer: Overall Management and leadership of Bounce Fitness.

Working with chairman to deliver bounce fitness goals and objective and making sure
they are being achieved.

Chairman of the Board: Chair meeting of the board, work with CEO to present to board
recommendations etc, present board with evaluation of pace, direction and org strength
of bounce fitness

Data Entry Typist: Performing data entry task for managers and receptionist.

Fitness Instructor: Customer service, reviewing and resolving customer problems

ensuring work equipment and counters are clean and organised. Assisting customer with
equipment and operations.

General Manager Finance: Create financial programs, manage budgets, approve and
coordinate financial and Information management systems. Manage billing, auditing,
along with analysing cash flows, cost controls, and expenses.

General Manager Human Resource: Recruiting, staff planning, Org development,

manage employee relations. Performance management, creating and implementing
employee orientation, onboarding training etc.

General Manager Marketing: Managing external marketing agency activities, carry out
market research and competitor analyses, develop ideas and marketing plans to agreed
budget.

Executive Assistant to CEO: Coordinate complex admin task, explain organisation

policies and procedures, develop and maintain complex spreadsheets and provide
admin and clerical support to CEO

Office Assistant: Assisting centre manager and receptionist in admin task such as
running reports, managing calendar bookings etc.
Receptionist: Running reception area and managing admin task like answering calls,
directing customers etc.

Academic qualifications-
Administrative Assistant to Executive Team: Essential
Centre Manager: Essential
Chief Executive Officer: Essential
Chairman of the Board: Essential
Data Entry Typist: Desirable
Fitness Instructor: Desirable
General Manager Finance: Essential
General Manager Human Resource: Essential
General Manager Marketing: Essential
Executive Assistant to CEO: Desirable
Office Assistant: Desirable
Receptionist: Desirable

Work experience-
Adminstrative Assistant to Executive Team: Essential
Centre Manager: Essential
Chief Executive Officer: Essential
Chairman of the Board: Essential
Data Entry Typist: Desirable
Fitness Instructor: Essential
General Manager Finance: Essential
General Manager Human Resource: Essential
General Manager Marketing: Essential
Executive Assistant to CEO: Desirable
Office Assistant: Desirable
Receptionist: Desirable

Personal qualities and behavioral traits-

Adminstrative Assistant to Executive Team: Essential
Centre Manager: Essential
Chief Executive Officer: Essential
Chairman of the Board: Essential
Data Entry Typist: Desirable
Fitness Instructor: Essential
General Manager Finance: Essential
General Manager Human Resource: Essential
General Manager Marketing: Essential
Executive Assistant to CEO: Desirable
Office Assistant: Desirable
Receptionist: Desirable

Workforce and Development Strategies:

Area Workforce Strategy
(What will you do, how will you do it and how much is it likely to cost? Which of your
school’s strategic goals does this workforce strategy support? Consider what will happen
if you don’t have a workforce strategy for this identified issue). Target
(i.e. who, how many, for which job role, and when will you do it)
8.8.1 Attraction
8.8.2 Recruitment and selection

8.8.3 Development

8.8.4 Retention

Job advertisement:
Job position-
Fitness Instructor

Location-
Perth, Cairns

Salary-
$15K/yearly + commission

Application closing date-

31st July 2020

Catch phrase for role-

Ready to bounce into a FIT Career that suits your personality

Short description of role and organization and the reporting relationship of the role
Customer service is to be recognised as the number one priority for all Bounce Fitness
staff. Every effort must be made to meet the needs of all customers by creating an
atmosphere of hospitality and friendly cooperation in our relationship with patrons and
fellow staff. Due to the diverse nature of the Bounce Fitness operation, all staff are
expected to show flexibility and initiative in new assignments. All Bounce Fitness staff
are expected to exercise independence of judgement and initiative at all times.
Reporting to the Bounce Fitness Manager, and working closely with all Bounce Fitness
staff, the Fitness Instructor is responsible for the day to day operation of the Bounce
Fitness Centre.

Body of advertisement-
Customer service is to be recognised as the number one priority for all Bounce Fitness
staff. Every effort must be made to meet the needs of all customers by creating an
atmosphere of hospitality and friendly cooperation in our relationship with patrons and
fellow staff. Due to the diverse nature of the Bounce Fitness operation, all staff are
expected to show flexibility and initiative in new assignments. All Bounce Fitness staff
are expected to exercise independence of judgement and initiative at all times.
Reporting to the Bounce Fitness Manager, and working closely with all Bounce Fitness
staff, the Fitness Instructor is responsible for the day to day operation of the Bounce
Fitness Centre.

In more detail these responsibilities include, but are not limited to the following:

Customer Relations-
Responsible for maintaining a constant focus on customer service as the number one
priority of Fitness Centre staff and ensuring the highest possible level of customer
relations at all times. Acts in a public relations capacity to maximise public interest and
participation in Bounce Fitness activities and to bring forth new ideas for the provision of
activities and programs. Responsible for reviewing and resolving problems/complaints
efficiently and effectively, ensuring the highest possible level of customer acceptance
and satisfaction. Responsible for encouraging the development of and maintaining
effective and co-operative working relationships with user groups, customers and
members of the public. Responsible for creating and fostering a strong atmosphere of
teamwork and cooperation among the Bounce Fitness Centre staff.

Fitness Centre Operation-

Responsible for ensuring that equipment, work spaces and counters are clean, well-
organised and well maintained at all times. Assists customers with operation and use of
fitness equipment. Advises and consults with customers regarding personal fitness
needs and assists customers in developing personal fitness plans. Design and lead
classes as rostered. Provide high calibre personal training and personal training
programmes.

Cash Control-
Responsible for monitoring admissions, sales and drop-in admissions.

Qualifications-
Willingness to learn the philosophies, objectives, policies and procedures of Bounce
Fitness operation. Extensive knowledge of the Fitness Industry. Extensive experience in
personal training, class design and leading classes. Ability to establish and maintain
effective working relationships with the public and fellow staff. Nationally Registered
Certification. Current level 1 First Aid and CPR certificate. Ability to exercise
independent judgement and initiative. Experience in handling cash, cash reconciliation
sheets, cash registers and cash floats. Extensive experience in customer service
positions with a clear understanding of the importance and value of customer service.
Ability to communicate effectively orally and in writing. Initiative and desire to undertake
additional training to upgrade own skills and abilities.

Please email your confidential Resume name of contact at insert email address for
further information

Selected advertising channel/s Tick selected channel/s for advertising position:

Online recruitment agencies: Seek/ Jora online classifieds
Facebook and Instagram Online communities
LinkedIn: Organizational webpage

Use of online recruitment websites and justification:

Objective-
To get specific candidate for the role with prior experience in fitness industry

Justification-
Recruitment websites caters to the specific needs and requirement for candidates. They
also filter according to Bounce fitness needs and provide quality candidate which are
fitting for the job.