Answer: It will be consisting in establishing the right systems, which will be flexible for both the trainers

and customers. It will need to implement the proper system that will help to track classes in the most
effective way since trainers are feeling to be overloaded with work. There is also poor communication
between the trainers and clients where it becomes difficult to solve any concern or issues
a. Analyse the operational system currently used to deliver services in the Case Study.
Answer: At bounce fitness it is making use of spreadsheet to track classes. It consist of recording information of
customers like height, weight, and BMI (body mass index) on commencement, personal programs and
updates, personal trainer name and comments.
1. Answer: Trainer/staff participation
It will consist of allowing staff to participate in decision making and it will be improving the overall staff
satisfaction.
2. Recording and prescheduling process
It will be consisting to implementing effective training programs for the staff to be more skillful in IT based
organization whereby recording and retrieving customer’s information becomes an easy task.
3. Centre management
It will be about helping to make the overall culture of the organization to be more cheerful and along with
improving internal communication both among its staff and its customers.