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  • Complaint Register

    Uploaded by

    Haroon Ahmed
    14 views7 pages
    This document appears to be a template for tracking complaints. It contains sections for logging contact details of complainants, types of complaints, response actions taken, staff involved, investigation details, and mapping of complainants by attributes like gender, age, disability type and location. Complainant satisfaction with the response and links to associated documents are also included.

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    Complaint-register.xlsx

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    This document appears to be a template for tracking complaints. It contains sections for logging contact details of complainants, types of complaints, response actions taken, staff involved, investigation details, and mapping of complainants by attributes like gender, age, disability type and location. Complainant satisfaction with the response and links to associated documents are also included.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    14 views7 pages

    Complaint Register

    Uploaded by

    Haroon Ahmed
    This document appears to be a template for tracking complaints. It contains sections for logging contact details of complainants, types of complaints, response actions taken, staff involved, investigation details, and mapping of complainants by attributes like gender, age, disability type and location. Complainant satisfaction with the response and links to associated documents are also included.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 7

    Template Comp

    Phone or email
    Date Time Name contact details
    Template Complaints Register

    Complaint type Response action Actioned by Status


    Insert link to
    Complainant associated
    Date satisfaction documents
    Complaint mapping
    Type of
    complainant Gender Age Disability type Location
    apping
    Investigation Other notes or
    Staff type type comments
    Abuse Female Infant 0-2 y/o Cognitive Allied Health

    Conduct Male Pre-schooler 2- 6 y/o Intellectual Area Manager

    Environment School age 6-12 y/o Neurological CEO

    Financial Older child 12-18 y/o Physical Domestic


    Harm Young adult 18-24 y/o Psychosocial Executive
    Neglect Adult 25+ Sensory Manager

    Physical Senior 55+ Regional Manager


    Restrictive
    Practice Aged 65+ Support Worker
    none
    Very
    Executive Authority/DSC Home satisfied Investigating
    Investigation
    Family member Internal Work Satisfied complete
    Action
    Friend Not required Community Neither proposed
    Action
    Guardian Police Service point Not satisfied complete
    Manager Escalating Resolved
    Other provider Unresolved

    Person with disability

    Staff
    Visitor

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