Attitudes & Job Satisfaction

Attitude
Evaluative statements or judgments concerning objects, people, or events
 Cognitive Dissonance
Any incompatibility between two or more attitudes
or between behavior and attitudes

Individuals seek to reduce this uncomfortable gap,

or dissonance, to reach stability and consistency
 Major Job Attitude
1. Job Satisfaction
2. Job Involvement
3. Psychological Empowerment
4. Organizational Commitment
– Affective – emotional attachment to organization
– Continuance Commitment – economic value of staying
– Normative – moral or ethical obligations
 Causes of Job Satisfaction
1. Compensation
2. Personality
3. Promotional Opportunities
4. Coworker’s Attitude
5. Supervisor’s Support
6. Working Environment
 Outcomes of Job Satisfaction /
Dissatisfaction
Job Performance
Organizational Citizenship Behaviors
Customer Satisfaction
Absenteeism
Turnover Intentions
Workplace Deviance
Employee Responses to Dissatisfaction