Professional Documents
Culture Documents
Instrumental Values
Preferable modes of behaviour or means of
achieving one’s terminal values
Values across Cultures
GLOBE Framework for Assessing Cultures:
1. Individualism vs Collectivism
US - high on individualism, Most
Asian countries more collectivist
2. Quantity of life vs Quality of life
Assertiveness, acquisition of money and material
goods and competition vs
Value relationships, show sensitivity and concern
for the welfare of others
Values across Cultures
3. Uncertainty Avoidance
Preference for structured vs unstructured situations
Feels threatened by uncertain and ambiguous
situations
4. Long-term vs short-term orientation
Futuristic
Value past and present, respect tradition and fulfilling social
obligation
5. Performance vs Humane Orientation
The degree to which society encourages performance
improvement and excellence
Rewards individuals for being fair, altruistic, generous and
caring
Values across Cultures
1. Importance of an Attitude
2. Its Specificity (eg. Turnover/satisfaction)
3. Its Accessibility - More frequently expressed
4. Social Pressure
5. Direct Experience
Cognitive Dissonance
Incompatibility between two or more attitudes or
between attitude and behaviour
Any form of inconsistency or incompatibility
causes discomfort
Individuals try to seek a stable state in which there
is minimum dissonance
Changing Attitudes
Barriers to Changing Attitudes:
Insufficient Information
Prior Commitments
Changing Attitudes
Job Satisfaction
Job Involvement
Organisational Commitment
Job Satisfaction
Factors Influencing Job Satisfaction:
The work itself (mentally challenging work)
Working Conditions (supportive work
environment)
Pay (equitable rewards)
Promotion Opportunities
Supervision – technical assistance & behavioural
support
Co-workers – technically proficient and socially
supportive
Participation
Outcomes of Job Satisfaction/Dissatisfaction
Satisfaction:
Productivity
Engagement/Participation
Commitment
Citizenship Behaviour
Dissatisfaction:
Absenteeism
On the job accidents
Work Grievances
Attrition
Outcomes of Job Dissatisfaction
ACTIVE
CONSTRUCTIVE
DESTRUCTIVE
EXIT VOICE
NEGLECT LOYALTY
PASSIVE