Business Etiquette

Icebreaker

Known and Unknown

 Business Etiquette- Course Overview
Week 1 Introduction and Course Overview
Introduction to Business Ethics

Week 2 What is Business Ethics?

Week 3 Test Your Business Etiquette
Fear of Embarrassment

Week 4 The Handshake

Business Card Etiquette

Week 5 The Skill of Making Small Talk

Week 6-7 Do You Remember Names?
How to prepare for a Meeting
Week 8 Making That Great First Impression
Week 9-10 Dress for Success

Week 11 E-Mail and Telephone Etiquette

Week 12-13 Business Dining
 Course Overview
• Understand the difference between ethics and morals.
Understand the value of ethics.
• Become more skilled at networking, from making
introductions to shaking hands and using business
cards appropriately.
• Dress appropriately for every business occasion.
• Feel comfortable when dining in business or formal
situations.
• Feel more confident of your business communication
in every situation.
• Give you that extra edge that establishes trust and
credibility.
 Session 1

• What is Ethics?
• Taking Your Moral Temperature
• Why Bother with Ethics?
• Kohlberg’s Six Stages
• Avoiding Ethical Dilemmas
• Pitfalls and Excuses
• Developing an Office Code of Ethics
 Session 1: What is Ethics?

• What is ethics?
Ethics refer to rules provided by an external source, e.g., codes of
conduct in workplaces.

• What are morals?

Morals refer to an individual’s own principles regarding right and
wrong

• What is an ethical decision?

So, we can define an ethical decision is a decision that fits within our
standards of behavior, our sense of right and wrong.
Session 1: What is Business Ethics?

The Grey Area

The problem is that everyone sees right and wrong in different ways. For
example, in North America it is considered wrong to treat women different
from men. In other cultures, this is perfectly acceptable and expected. Similarly,
in North America bribery in business is illegal. In other cultures, again, this is
perfectly acceptable and even expected.

•Have you ever encountered an ethical conflict where values

differ?
•How did you solve it?
•How can we identify these ethical conflicts?
•What are some solutions?
 Values Identification
 
Achievement Excellence Knowledge Reputation
 
Advancement & promotion Excitement Leadership Responsibility& accountability
 
Adventure Expertise Location Security
 
Affection Fame Loyalty Self-respect
 
Arts Fast living Market position Serenity
 
Challenging problems Fast-paced work Meaningful work Sophistication
 
Change & variety Financial gain Merit Stability
 
Close relationships Freedom Money Status
 
Community Friendships Nature Supervising others
 
Competence Growth Order Time freedom
 
Competition Having a family Personal development Truth
 
Cooperation Helping other people Physical challenge Wealth
 
Country Helping society Pleasure Wisdom
 
Creativity Honesty Power & authority Work under pressure
 
Decisiveness Independence Privacy Work with others
 
Democracy Influencing others Public service Working alone
 
 
Ecological awareness Inner harmony Purity
Ethical practice
 
Quality of what I take part
Economic security Integrity Job tranquility
in
 
Effectiveness Intellectual status Quality relationships Religion
 
Recognition (respect from
Efficiency Involvement  
others, status)
 Session 1: Value Identification

What did you feel when I directed you to give up a core value?
Have you ever felt this feeling before at home or at work?
How do you want to handle this situation in the future if it arises?

Take a look at the top three values on your list.

What do they mean, exactly?

What are you expecting from yourself, even in bad times?
How would your life be different if those values were prominent and practiced?
What would an organization be like which encouraged employees to live up to those
values?
Does the personal vision which you drew forth reflect those values? If not, should
your personal vision be expanded? Or are you prepared to reconsider your values?
Are you willing to choose a life and an organization in which these values are
paramount?
How might these values come into play when making an ethical decision?
 Session 1:
Taking Your Moral Temperature
Scenario One
Your supervisor is home sick. He called you to ask you to tell anyone that asks that he is
on a business day trip.

Scenario Two
You have found out that a particular team in your company will be laid off in six months.
This is completely confidential and you’re not supposed to know. However, your best
friend is on that team. She just found out that she is pregnant, so she and her husband are
planning to buy a home in the next few months.

 
Scenario Three
Two people on your team are secretly having an affair. They’re both married and
company policy prohibits inter-office dating.
 Ethical Conduct Unethical Conduct

Professionalism Lies

Be Accountable Taking Credits for others

Uphold Trust Violence /Verbal Harassment

Show Initiative Theft

Respect your colleagues Extended Breaks

Thank you