Business Etiquette

Icebreaker

Known and Unknown

 Business Etiquette- Course Overview
Week 1 Introduction and Course Overview
Introduction to Business Ethics

Week 2 What is Business Ethics?

Week 3 Test Your Business Etiquette
Fear of Embarrassment

Week 4 The Handshake

Business Card Etiquette

Week 5 The Skill of Making Small Talk

Week 6-7 Do You Remember Names?
How to prepare for a Meeting
Week 8 Making That Great First Impression
Week 9-10 Dress for Success

Week 11 E-Mail and Telephone Etiquette

Week 12 Social Media Etiquette
Week 13 Business Dining
 Course Overview
• Understand the difference between ethics and
morals. Understand the value of ethics.
• Become more skilled at networking, from making
introductions to shaking hands and using business
cards appropriately.
• Dress appropriately for every business occasion.
• Feel comfortable when dining in business or formal
situations.
• Feel more confident of your business communication
in every situation.
• Give you that extra edge that establishes trust and
credibility.
 Session 1

• What is Ethics?
• Taking Your Moral Temperature
• Why Bother with Ethics?
• Kohlberg’s Six Stages
• Avoiding Ethical Dilemmas
• Pitfalls and Excuses
• Developing an Office Code of Ethics
 Session 1: What is Ethics?

• What is ethics?
Ethics refer to rules provided by an external source, e.g., codes of
conduct in workplaces.

• What are morals?

Morals refer to an individual’s own principles regarding right and
wrong

• What is an ethical decision?

So, we can define an ethical decision is a decision that fits within our
standards of behavior, our sense of right and wrong.
Session 1: What is Business Ethics?

The Grey Area

The problem is that everyone sees right and wrong in different ways. For
example, in North America it is considered wrong to treat women different
from men. In other cultures, this is perfectly acceptable and expected. Similarly,
in North America bribery in business is illegal. In other cultures, again, this is
perfectly acceptable and even expected.

•Have you ever encountered an ethical conflict where values

differ?
•How did you solve it?
•How can we identify these ethical conflicts?
•What are some solutions?
 Values Identification
Achievement Excellence Knowledge Reputation
Advancement & promotion Excitement Leadership Responsibility& accountability
Adventure Expertise Location Security
Affection Fame Loyalty Self-respect
Arts Fast living Market position Serenity
Challenging problems Fast-paced work Meaningful work Sophistication
Change & variety Financial gain Merit Stability
Close relationships Freedom Money Status
Community Friendships Nature Supervising others
Competence Growth Order Time freedom
Competition Having a family Personal development Truth
Cooperation Helping other people Physical challenge Wealth
Country Helping society Pleasure Wisdom
Creativity Honesty Power & authority Work under pressure
Decisiveness Independence Privacy Work with others
Democracy Influencing others Public service Working alone

Ecological awareness Inner harmony Purity

Ethical practice
Quality of what I take part
Economic security Integrity Job tranquility
in
Effectiveness Intellectual status Quality relationships Religion
Recognition (respect from
Efficiency Involvement
others, status)
 Session 1: Value Identification

What did you feel when I directed you to give up a core value?
Have you ever felt this feeling before at home or at work?
How do you want to handle this situation in the future if it arises?

Take a look at the top three values on your list.

What do they mean, exactly?

What are you expecting from yourself, even in bad times?
How would your life be different if those values were prominent and practiced?
What would an organization be like which encouraged employees to live up to those
values?
Does the personal vision which you drew forth reflect those values? If not, should
your personal vision be expanded? Or are you prepared to reconsider your values?
Are you willing to choose a life and an organization in which these values are
paramount?
How might these values come into play when making an ethical decision?
 Session 1:
Taking Your Moral Temperature
Scenario One
Your supervisor is home sick. He called you to ask you to tell anyone that asks that he is
on a business day trip.

Scenario Two
You have found out that a particular team in your company will be laid off in six months.
This is completely confidential and you’re not supposed to know. However, your best
friend is on that team. She just found out that she is pregnant, so she and her husband are
planning to buy a home in the next few months.

Scenario Three
Two people on your team are secretly having an affair. They’re both married and
company policy prohibits inter-office dating.
Session 1: Types Of Moral Dilemmas

Epistemic: This type of moral dilemma is when the person has no idea
which option is the most morally acceptable. Ex: Child protection service

Ontological: This is a moral dilemma in which the options available are

equal in every respect. The person knows and has a clear understanding
that both options are equivalent. Most experts on morality agree that
ontological moral dilemmas are genuine dilemmas. Ex: Selling a used car
with problems to friends.

Prohibition: A moral dilemma in which each option is reprehensible is

called a prohibition dilemma. Each option would normally not be
considered due to its unethical nature. However, the person must choose.
Ex: A company wants to do business with a country that violates human
rights
Session 1: Types Of Moral Dilemmas

Self-imposed: This is the type of moral dilemma that the person has
created themselves. They have engaged in a wrongdoing of some kind and
are then faced with resolving the matter. Ex: Cheating on a boyfriend.

World-imposed: When the moral dilemma is brought about by others and

the person must resolve the matter, it is referred to as a world-
imposed moral dilemma, and is also often an example of Social Dilemmma.
The person is in the situation, but not due to any wrongdoing or mistake
they are responsible for. Ex: Recalling a faulty product or risk public health.

Obligation: Some moral dilemmas involve options in which the person

feels they must enact each one. It is a sense of responsibility to engage both
options that creates the moral dilemma. The tension arises because they
can only choose one, but they are obligated to do both. Ex: taking care of
elderly with balancing your work.
Session 1: What is Business Ethics?
What are the 10 work ethics?

Appearance, attendance, attitude, character,

communication, cooperation, organizational skills,
productivity, respect and teamwork are defined as
essential for student success.

What is ethics in everyday life?

Ethics asks us to consider whether our actions are

right or wrong. It also asks us how those character traits
that help humans flourish (such as integrity, honesty,
faithfulness, and compassion) play out in everyday living.
 Ethical Conduct Unethical Conduct

Professionalism Lies

Be Accountable Taking Credits for others

Uphold Trust Violence /Verbal Harassment

Show Initiative Theft

Respect your colleagues Extended Breaks

Thank you