CREATING

A TOUCHLESS
GUEST
EXPERIENCE
Examining How Stadium and
Arena Technology Evolves
in Wake of COVID-19

There is no question that live sports and entertainment is changing as a result of the
COVID-19 pandemic. To rebuild fan confidence and foster a safe environment, stadiums and
arenas are reimagining a new live experience.

CHALLENGES

Implementing new health and Communicating new Monitoring the effectiveness

wellness measures for the safety measures to guests and staff of these efforts with actionable
of all guests and staff quickly and consistently data and adjusting as necessary

With the faster speeds and lower latency 5G networks provide coupled with existing network infrastructure,
large venues can implement new and existing technology solutions and safety measures now that will
become industry standards for the future.

THE PATH FORWARD

Sports and entertainment venues have consistently pushed the limits of innovation to deliver an amazing fan
experience. Venues will be expected to deliver this same great experience, while redefining fan engagement
in context of new health and safety expectations. Boingo has identified key use cases for this new normal,
their accompanying technologies and network requirements. These are examples of technologies currently
in-market that can help prepare stadiums and arenas to reopen on a wider scale with confidence.

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 USE CASE CHALLENGE COMPONENTS CONNECTIVITY SOLUTION

Social distancing Cameras; sensors

Security measurement
Cameras; sensors
and monitoring

Touchless, self-service
Personal identification
facial/biometrics
checkpoints
recognition devices
(e.g. ticketing)
and kiosks

Touchless, self-service
payment; direct-to-consumer
Concessions
delivery and pickup;
and point of sale
dispersed concession areas
and mobile kiosks

Digital signage; Wi-Fi

Guest
connection portal; push
communications
notifications

Staff and first

responder Push-to-talk devices
communication

Cleaning and
Robotics; cameras; sensors
maintenance tracking

Health check screening Infrared scanners; sensors

= Health = Monitoring = Private LTE = Wi-Fi

= Communication = Wired Internet = 4G or 5G DAS

WE’RE IN THIS TOGETHER

For nearly 20 years, Boingo has helped the world’s leading venues navigate a complex technological
landscape. From the dawn of the smartphone to the 5G era, we deliver innovative connectivity solutions that
power fan, operational, concessionaire, media and security experiences. As stadiums and arenas prepare for
a new age of live entertainment and sports, Boingo is here to help with technology that will facilitate the new
touchless venue – and beyond.

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CONTACT US
Justin Bushee | Director, Business Development | jbushee@boingo.com | 323-872-4744