July 17, 2020

NEWSLETTER

Hello, Royal Caribbean Family!

Thank you for your continued patience and support. We want you to know
that we are reading your emails and the feedback you are providing in the
crew surveys. Many of you are asking the same question, “when can I come
back?” Simply put, we don’t know yet. We are navigating the constant
changes to travel requirements, testing protocols, and government advisories,
and adjusting to updates daily.

Here’s what we do know. We remain committed to the repatriation of our

crew. We have made incredible progress since April and more than 97% of our
crew members have reached their homes and reunited with their family and
friends. We are also actively coordinating the rotation of our Hotel and Marine
teams. This has been a slower process than we all hoped for, but we are Greg Purdy Mark Tamis,
committed to getting all of our crew home and we have teams dedicated to SVP, SVP,
making this happen. While our teams are focused on repatriation, we have MARINE OPERATIONS HOTEL OPERATIONS

other teams focused on our healthy return to service.

Last week, we introduced the Healthy Sail Panel. Co-chaired by

Governor Mike Leavitt, former Secretary of the U.S. Department of Health and
Human Services (HHS), and Dr. Scott Gottlieb, former commissioner of the
U.S. Food and Drug Administration (FDA), the expert panel is comprised of a
diverse group of globally recognized, leading experts in areas of science and
STAY C O N N E CT E D
public heath with varied backgrounds in medical practice and research, public
• Tell us your story to be
health, infectious diseases, biosecurity, hospitality, and maritime operations.
The panel will review and develop a comprehensive and multifaceted set of
shared in The ROYAL
enhanced health and safety protocols for our healthy return to service.   Way Newsletter
So, what does this mean for you? It means we are passionate about your
safety and well-being, and you – our crew – remain our top priority. We will • Use #IAMROYAL on
return to service when we are ready with the right measures and protocols to
your social media
ensure your safety and the safety of our guests. We know that uncertainty can
be challenging and scary but know that we are in this together.

We will continue to share The ROYAL Way newsletter with you every other
week. You can also get the latest updates from MyRCLHome or from your
onboard leadership teams.

As Robin Sharma says, “rough seas make strong sailors” and we already had
the best sailors in the world and now we collectively, are even stronger!
Until next time, stay well, take care of yourself and your families and wash
your hands.

We are Greg and Mark, We are ROYAL!

 BUSINESS & FLEET UPDATES
N E WS LE T TER

OPERATIONS UPDATE
As the world continues to confront the many challenges resulting from COVID-19,

AS OF TODAY,
 we continue to diligently work with international government and health authorities
on the most effective return to service plan. Our top priority continues to be the

FRIDAY, JULY 17 health and safety of our guests, crew and the communities we visit. As a result,

Royal Caribbean Group will be extending the suspension of sailings departing

on-or-before September 30, 2020, excluding our China sailings.

517 BUSINESS UPDATES • Royal Caribbean Cruises Limited changes its

Rotation sign-ons to date
name to Royal Caribbean Group.

• Healthy Sail Panel announced. The panel will

29,883 develop recommendations  to advance public

health protocols, improve safety, and achieve
Crew repatriated to date readiness for our safe resumption of
operations.

• Our joint venture with TUI Cruises now

131 includes Hapag-Lloyd Cruises.

Team members • Royal Caribbean Group acquired the

Governor Doctor
on the islands Mike Levitt Scott Gottlieb remaining interest in Silversea.

15 HEALTHY RETURN TO SERVICE UPDATE

Ships at minimum manning Thank you to those who completed the crew
around the world experience survey. More than 45,000 crew
members have responded!

Our crew journey team is looking forward to

designing a return to service with you in mind.

TRAVEL & TOURISM INDUSTRY UPDATES

Here are a few industry updates that show

us that things are returning to normal:
Are there topics that • Disney’s Magic Kingdom, Animal Kingdom,
you would like to Epcot, and Hollywood studios are officially
open.
know more about?
• TUI’s Mein Schiff 2 goes into service

Let us know! on July 24.

• The Barbados government is developing


Share with us at:
a 12-month Barbados Welcome Stamp —

theroyalway@rccl.com a special visa for remote workers who

want to trade home for island life.
 CREW ROTATION UPDATES
N E WS LE T TER

*Data as of March 15
 Number of sign-ons per region for the next 7 days:
global suspension of sailing

517 29,883
Total sign-ons Total sign-offs
113
APAC
97
Bahamas
39
Barbados
44
Europe
to date to date

ROTATION SELECTION EXPLAINED

Most of our ships are currently operating with minimum manning levels. There is a limited number of crew and officers
required to ensure the ship’s safety, conduct required maintenance, and provide the essential services required by
those team members still onboard (food, accommodation and medical services). The roles included in the minimum
manning levels are mostly technical roles (Deck, Engine, Maintenance, Medical, etc.).

Relievers are identified based on experience in the role and in most cases experience on the same vessel. Having a
team with solid expertise and knowledge of each vessel is key to minimum manning. The Marine and Hotel Operations
teams are managing these rotations as usual. Backfills for entry-level roles are being identified amongst the pool of
crew members who have been home the longest, as well as document readiness (visas, medicals, etc).

UPDATE ON PCR TESTING PROTOCOLS

All crew joining must complete the PCR Joining crew needs to carry a hard copy
test at home prior to their scheduled flight. of the test result with them.

A negative PCR test result issued The ticket may be cancelled, if the PCR result is not
within 72 hours of traveling is required submitted prior to traveling. Joining crew who
for all joiners and must be submitted experience delays with the results of the PCR test
to crewpcrresults@rccl.com. must contact their scheduler for further guidance.

Please note that the only acceptable form of testing is PCR by nasal swabs and the specimens must be processed
using Polymerase Chain Reaction technology or PCR test for SARS-CoV-19. No other forms will be accepted.

As a reminder, to ensure PCR requirements are being met prior to crew travel, the following procedure will be
implemented:

PCR test results will be tracked in E1. This is For crew who have no PCR test indicated in
now an automated process and details on E1: If there is a scheduled flight within 7-days,
how to access this information have been CM will be contacted with a reminder to
provided to the Medical and HR teams. complete testing prior to their flight.
 PRIVATE DESTINATIONS UPDATES

DESTINATION MOTIVATION
We asked our team leaders. What motivates you? Here’s their answer!
Denisse’s Answer
People are motivated by lots of different things like recognition, monetary rewards, or
achievement. But, I am personally motivated by challenges. I know that sounds a little
counterintuitive to enjoy problems, but I feel a ton of energy when I encounter difficulties.
For you see, problems lead to projects and projects lead to creativity. The simple act of
reviewing a challenge, understanding its root cause, and brainstorming as many ways as

I can solve it, feels empowering.
My role as Assistant Site Manager at Labadee requires me to do this daily. Operations is a
game that requires you to think on your feet. No matter what happens, our team still has to
deliver the highest level of products and services to our guests and staff. For example, the
weather may wash seaweed and debris onto a perfectly clean beach just before opening.
Denisse Depallens

We have to make a plan, combine resources, and work together to make it perfect before a Assistant Island Manager – Labadee, Haiti
guest steps a toe onto our pier. Some problems are more strategic.

We often find ourselves looking for ways to work more efficiently. I love changing processes and procedures with my team to
work smarter and deliver consistent results.

But, the most fun is working on projects. Labadee is ever evolving and we do a lot of work to revitalize buildings, furniture,
creating new features and more. Completing these projects is the most fun part of my job. I get to use the knowledge I have
gained in my degrees in visual arts and, since Royal is very environmentally focused, I can apply the knowledge I am currently
learning in my Sustainable Design Master’s Program. Freshening up old buildings with new designs and reworking second hand
materials into new functional objects is the best.
Of all of these things, however, the most important is to meet challenges with a team. I can solve problems all day long by myself,
but that does not give me half of the joy I get from collectively working together to solve issues and implement solutions.
Synergy is everything. With the right amount of work ethic and respect, we can do anything.

MEANWHILE ON THE ISLAND... BAHAMAS INDEPENDENCE DAY

In Labadee, we facilitated the repatriation of Haitian crew On July 10, we celebrated Bahamian
members on board Oceania Marina, an NCLH brand. Independence Day.

LABADEE | PERFECT DAY AT COCOCAY

 CREW REPATRIATION UPDATES
N E WS LE T TER

We have come a long way since the global suspension of

sailings. As of July 17, 97% of our crew have been repatriated!
Here’s an update on this week’s repatriation efforts:

29,883 Total sign-offs since March 15

Peruvian crew members onboard: We have submitted all of the documents for your
charter repatriation. These are still being reviewed by the Embassy and Department
CARIBBEAN, of Foreign Affairs, which will provide approval and assign a date for your charter.

A mandatory 14-day quarantine in a hotel is still required upon arrival in Peru.
CENTRAL,
 Multiple cities/states, such as Arequipa and Cusco, are in complete shutdown due


AND SOUTH to a high volume of Coronavirus cases.

Vincentian crew members onboard: We are working on securing a date for your
AMERICAN CREW charter and are working with SVD officials on the requested additional documents
and PCR test results. We will advise on further updates.

Our teams continue to work with the airlines on securing commercial flights.

There will be no additional charters in the month of July. We continue to work

MAURITIAN
 on other charter options for August and are committed to getting you home as
soon as possible.

CREW Quarantine Update: Due to the limited quarantine facilities in Mauritius, CMs
should be aware that some of the facilities used for quarantine are also
recreational centers for the youth and elderly. We are unable to guarantee that
all CMs will be staying in a hotel as this will be determined by the Mauritius
government.

104 DAYS OVER 2,600 OVER 100

OF REPATRIATION COMMERCIAL FLIGHTS CHARTER PLANES

BY T H E N U M B E R S
 CREW REPATRIATION UPDATES
N E WS LE T TER

We have come a long way since the global suspension of

sailings. As of July 17, 97% of our crew have been repatriated!
Here’s an update on this week’s repatriation efforts:

29,883 Total sign-offs since March 15

FILIPINO CREW A charter has been scheduled to depart from Barbados between July 21 – July 22.
This charter may also have a stopover in London to repatriate other crew members.
IN BARBADOS We will provide more information once a date and details are confirmed.

We are in the process of securing flights to repatriate you home and we will
continue to keep you informed as we have more information.

There is a July 22 charter that will repatriate 240 crew members onboard the
Majesty. The flight will depart from London to Xiamen and will be operated by
CHINESE CREW Xiamen Airlines. We are pending confirmation from the airline on the date of

ONBOARD travel and will provide an update when possible.

Empress and Majesty For the remaining crew onboard, we are working with China Southern to secure
blocked seating for a commercial flight from London to Xian. This flight is
tentatively scheduled for July 24.

In compliance with the Chinese government, a PCR test will be conducted when
we have a verified travel date, to comply with the 120-hour window period prior
to your flight. You must hold proof of your negative result. PCR testing is in
addition to the current QR code and body temperature check requirements.

WHAT HAS BEEN THE BIGGEST REPATRIATION CHALLENGE?

The frequently changing travel guidelines and restrictions per country.

WHAT HAS BEEN THE MOST REWARDING ?

Safely repatriating our crew back home and reuniting them with their families!
While we’ve faced many challenges along the way, we thank you for your patience
and support. To all crew and shoreside employees who have helped with our
repatriation efforts – thank you! This could not have been done without you.
 CREW SHOUT OUTS
N E WS LE T TER

Thank you for sharing your memories, milestones,

and creativity with us. Please continue to share at #IAMROYAL
theroyalway@rccl.com.

Anaid Espinosa Rajendra Bhandari Ma.Theresa Gloria

At Home - Mexico Allure of the Seas Symphony of the Seas

Rusli Sukma Andriyana Congrats Roni Wijaya

At Home - Indonesia At Home - Indonesia
 TAKING CARE OF “YOU”
N E WS LE T TER

DID YOU KNOW?

In addition to free counseling services, RCL Cares, our employee assistance program, also provides articles, training
videos, and audio programs on finances, legal issues, relationship, stress, anxiety, and emotional well being.

Here are some tips on creating Action Plans

to Achieve Balance:

Make a wish list. Write down the things that your current life
doesn't allow for, like learning new skills or volunteer work. Add
to this separate list any lifestyle changes that you wish you could
make like moving to the country or town, or going back to
school. If this list has more than three or four priorities that aren't
possible in your current life, ask yourself if you want to make a
lifestyle change to achieve those things.

Reduce your commitments. Keep a log for a few days, showing

where your time is spent. Be detailed—include time spent on the
phone, in the car, or watching TV. Then ask yourself what you
could eliminate to make more time for your priorities. Be ruthless.

Delegate. Ask yourself who can help ease some of your

obligations and give you more time to focus on your priorities.
You could even free up more time for your wish list.

To learn more about RCL Cares and its features, please visit www.myrclhome.com and click on the RCL Cares banner.

Get your dance on and get moving

YOU MAY BE AT HOME OR IN YOUR
STATEROOM SO WE THOUGHT OF A FEW Explore your artistic side on Google’s art & culture


THINGS YOU COULD DO TO KEEP BUSY. Missing Alaska season, go on a virtual hike

Want to share your story in The ROYAL Way Newsletter?

Email theroyalway@rccl.com