Date

Reciepient Name

Reciepient Adress

Dear MR Wilcox

Good day!

I am Ephraim a representative of Cogent Factors. It is with great pleasure to announce our new integrated care solution for
your care home. Cogent Factors Care Manager is designed to help harmonize the way the group care homes works,
providing a single data repository with reliable, real-time information. It is far more than an Information system; it is an
organizational transformation that will enable high-quality and cost-effective service delivery.

Cogent Factors Care Manager

Cogent Factors Care Manager optimizes care management through individualized care plans that manage the whole
person and engage the community.

With Care Manager organizations can unlock and integrate the full breadth of information from multiple systems and
automate care management workflows, and scale to meet the demands of growing populations under management.

A solution for care home management companies

With Cogent Factors solutions you can now view each one of your properties in one system – regardless of the kind of
group business your portfolio offers or where your properties are located.

 View availability at each property and share leads across properties to keep the business in the organization.
 Enable team members who sit above-property to sell and manage business at multiple locations.
 Organize and accommodate multi-property group business in nearby properties.
 Configure reports, dashboards, and data in one place with standardized metrics.

Cogent Factors TMS Solution

TMS is an integrated solution to manage the processes and operations of Tourism & Hospitality companies based on an
ERP modules functionality:

 Sales Policies and inventory

 Hotel operations (bookings, check-in/out, Events, POS, etc.)
 Events, Spa, Restaurant and Leisure Activity Operations
 Distribution channel integration
 B2B & B2C e-commerce
 Back-office, Etc.

Should you too wish to recognise and evaluate your individual potential I will be happy to give you a Value Assessment
consultation. We will analyse your current status in collaboration with to determine realistic potential benefits that can be
derived from the implementation of ERP.

I look forward in discussing the benefits of our solution to your company.

Warm Regards

Ephraim Boadu

Cogent Factors

ephraim.boadu@cogentfactors.com

TMSforHOTELS

TMSforHOTELS is the tool that allows hotel chains to operate in a completely integrated fashion, taking maximum
advantage of their competitive strengths, optimizing their business processes and offering the best and most innovative
services to their guests.

One central system, cloud enabled.

One global integrated solution coveringevery business need.

Real time online access. Total access from anywhere in the world in just one click.

A preconfigured solution that applies the best practices in the industry related to hotel companies.

Chain oriented vs. Hotel oriented.

One single view of the guest.

One single view of data.

Total property costs reduced thanks to the SAP technology and the centralized approach.

Modular approach allows a customized solution and design according to every client’s needs.

International location, support and requirements.

Roll-out and expansion costs minimization.

System totally integrated with SAP ERP (financials, controlling and budgeting, purchases, etc.)

System centralized at chain’s level. One master database.

Integrated management of the sales policies.

Integrated CRS and PMS systems – Same system, different modules.

Totally integrated with TMSforCRM (based on SAP CRM) for the management of accounts, guests and marketing
campaigns.

Direct and optimized processes to cover hotel operations: check-in/out, billing, housekeeping, POS management….

TMS includes a wide range of additional modules to cover industry needs:

POS

Events and groups management (Sales & catering)

SPA and Wellness management

Loyalty program

E-billing

Survey management
TMSforANALYTICS

TMSforANALYTICS allows extracting relevant information sourced by data collected from day-to-day hotel operations.

Thanks to information cubes, user pre-defined reports or analysis and investigation reports can be built easily.

TMSforANALYTICS is based on SAP BW and SAP Business Object architecture, which takes maximum advantage of the
technology to enhance access to the right information, by the right person, at the right time.

Pre-defined content and reports to monitor the main sector’s KPIs.

Multi-platform: desktop, web, mobile.

Capacity to perform forecasts thanks to pick-up information and stats.

Enables revenue management.

Content and specific reports for hotels’ ownership or management.

Integrated budgeting: Allows you to model, automate and optimize the organization’s budgeting processes.

What-if scenarios management.

TMSforRESTAURANTS

It is the adaptation of the TMS tool to manage restaurants

effectively and efficiently.

Kitchen Management

Multiple management of kitchen levels from central kitchen to preparation kitchen.

Recipes and pre-cooked products.

Replacement recipe products.

Characterization per recipe and production ratios.

Record of real consumption and consumption forecast, labor management.

Specific functionalities for catering.

Nutritional assessment, allergens and calculation of fat content.

Creation of the production sheet.

Built-in Budgeting allows you to define and guide companies through the process of budgeting.

Pos And Restaurant Management

Fully centralized system - integrated POS.

Effective management of servers, commands and products.

Complete integration between the kitchen and service orders from other departments.

Labor Management: Waiters and service staff.

Loyalty integrated modules and CRM for a complete view.

Kitchen order device.

Product Modifier, kitchen command, table reservations, waiting list, and much more ...

Demand Forecast

Demand forecasting engine built-in using SAP BO.

Integration of dinners and product consumption provided with kitchen preparation lines.

Automatic calculation of product and purchase orders for central kitchen and vendors.

Sales and Catering Software

Amadeus’ Sales & Event Management software helps hospitality teams of all sizes and service levels all over the world to
increase group business by efficiently selling, organizing, and managing events.

Increase Your Group Sales for Maximum Property Growth

Group business is essential for filling hotel guest rooms, booking event function spaces, growing banquet revenues, and
increasing your profitability. With our sales and catering software, your teams will:

Effectively manage and qualify incoming leads.

Identify need periods to improve function space utilization.

Improve customer relationship management, communication, and prospecting.

Deliver Group Business with Profitable & Efficient Operations

Whether you’re managing a small board meeting, a sophisticated social event, or a complex multi-day function, our sales
and catering software enables your teams to:

Collaborate with the event planner and internal teams to document all event logistics.

Detail all menu selections and event setup requirements.

Track any changes or modifications and share them with all parties, ensuring flawless delivery.

Gain a Holistic Understanding of Your Group Business Performance

Our sales, catering and event management software will help you understand your group business performance
throughout the entire event process as well as holistically, including:

Your successes and your inefficiencies, so you can make improvements.

Your standing in relation to your competitors.

Growth for the property year-over-year.

Performance by region.

Hotel Central Reservations System (CRS)

Keep your entire hotel portfolio availability, rates, and inventory centralized and organized. Amadeus CRS provides the core
capabilities you need for managing hotel distribution and merchandising.
Reservations & Booking Engine for Hotels

Optimize your distribution strategy and maximize direct hotel bookings with TravelClick’s Reservations & Booking Engine
solutions. This solution set delivers everything you need to maximize visibility across all distribution channels and drive
demand to your hotel property.

Our industry-leading, web-based hotel central reservation system, iHotelier, supports all our reservation solutions. Flexible
and integrated, iHotelier connects to multiple distribution channels and offers distribution modules for your web, mobile,
voice, travel agent and online travel agent (OTA) channels. You can manage hotel room availability, rates and inventory
from a single point of entry while continuously improving performance using our robust reporting tools and automated
alert system.

Our local hospitality experts collaborate with you to design and activate our revenue-generating features specifically
tailored to meet your needs. Our account management and customer service teams are available around the clock to help
you optimize the solution support for your hotel revenue management strategy.

Guest Management for Hotels

Competition for hotel guests is more intense than ever. Understanding who your guests and prospects are and
personalizing your communications with them dramatically improves your ability to build loyalty and drive repeat business
– and edge out your competitors. TravelClick’s Guest Management Solutions (GMS) is more than just a customer
relationship management (CRM) tool, it offers a comprehensive suite of marketing automation tools to engage your hotel
guests and drive incremental revenue. Target guests with the right message at the right time, even as their behaviors
change, and seamlessly customize your outreach before, during and after their stay. Maximize the value of your guest data
to continuously drive revenue and engagement for your hotel.

Main features

GuestView360® BI reporting

Dashboards to help you understand your hotel guests through the Hotelligence360® platform

Performance reporting

In-depth reporting on marketing including revenue reporting

Guest profiles

Central data warehouse of rich guest profiles

Data cleansing/merging

De-duplication that merges like profiles

Email marketing

End-to-end email marketing platform

Guest messenger

Messaging feature for conversations via Facebook, WeChat, SMS

Transactional communications

Customizable confirmations, cancellation, modifications, pre- and post-stay messages

Upgrade engine

Drive hotel revenue with room, package upgrades

Automation

Workflow engine to reduce work

Remarketing

Bring back those that visited your site to book

Loyalty program

Recognize returning guests

Guest satisfaction surveys & TripAdvisor & Google integration

Track and enhance hotel guest satisfaction

CRS-Connected Revenue Management

Disjointed revenue management strategies are common among enterprise hotels, and costs can significantly increase
when integrating your property management system (PMS) and revenue management system (RMS).

With our CRS-Connected Revenue Management, pricing and yield management can be controlled at a central level for a
consolidated revenue strategy. This eliminates any need to connect your PMS and RMS, helping you avoid costly
integrations while also simplifying your strategies through centralization.

A PMS for independents with multiple properties

As an independent hotel brand with multiple properties, it can be difficult to fill your hotel rooms at the rates that deliver
the most profit. Amadeus IDPMS lets you share information across your hotels, provides integrated channel management
and helps streamline the sales process.

Amadeus Property Management – IDPMS* is an on-premises PMS for independent hotels that provides integrated channel
and rate management; extensive reporting; and support for single locations or multiple hotel properties. Independent
hotels can leverage consistent information across properties and execute a distribution strategy for all hotels in the group.

Rate and availability management available for all channels, including branded websites

A shared database makes changes in one location instantly available to other hotel properties

Easy-to-use interface lowers training costs for new properties and ensures that new hotel staff are quickly up to speed

Integrated sales management establishes sales processes and monitors success based on performance
Flexible finance/revenue attribution modules support complex ownership models

*Amadeus Property Management – IDPMS was formerly known as Itesso Hotel Concepts IDPMS

Service Optimization Solutions for Hotels

Today, travelers are often directly interacting with third parties, such as OTAs, to book, modify and confirm hotel
reservations. Generation App is primarily using social media and mobile chatting to share reviews and seek out opinions.
These behaviors are directly diminishing guest engagement with hotels. A recent study shows that only 22% of hotel guests
were engaged in their last trip to a hotel.

Over 70% of global hotels brands in over 70 countries trust Amadeus Hospitality Service Optimization Software Solutions to
streamline their workflow of operations in an effort to increase efficiencies, reduce costs and engage their employees to
deliver the brand’s promise to their hotel guests.

HotSOS Housekeeping

HotSOS Housekeeping is a cloud-based solution engineered specifically to help housekeeping units streamline their
workflows, reduce response times and check-in wait times for guests—all with the help of automation, analysis, and
enhanced connectivity between all departments.

HotSOS Housekeeping redefines what is possible

When hotels run their housekeeping operations via manual, paper-based documentation, and scheduling processes,
there’s only so much that they can do to make the unit more productive. There are always going to be gaps in a manual
operation that hamper efficiency and block hotel staff from being effective, and everything from operational costs to guest
satisfaction suffers as a result.

Cloud-based housekeeping management software, such as HotSOS Housekeeping from Amadeus, creates new possibilities
for your department and opens new avenues for increased productivity, efficiency, and ultimately guest satisfaction. It
automates the crucial components of your housekeeping operation to improve efficiency across the board for both line
level and management staff.

Hotels need a comprehensive housekeeping software solution that delivers tangible results

When hotels introduce a new software system—especially into departments that have traditionally been analog, such as
housekeeping—they want to make sure that it’s going to deliver real results that show everyone why the investment was
worth the resources. With HotSOS Housekeeping, it’s easy for leaders and front-line employees alike to see why the
platform makes a difference from the moment it’s implemented.

HotSOS Housekeeping makes it simple to automate the prioritization and execution of room cleaning throughout the day.
Both line level and management staff end up spending their valuable time where it is needed most. It also integrates with
your PMS to improve the flow of communication between housekeeping, maintenance, and the front office. Overall, hotels
using HotSOS Housekeeping have been able to reduce their check-in wait times and guest response times by up to 50%.

HotSOS Housekeeping improves departmental performance and productivity while enhancing the guest experience

When information is updated and prioritized with the help of a digital interface and powerful algorithms, housekeeping
staff can clean more rooms in a shorter timeframe and focus on the most needed rooms first. They can also report and
track room maintenance issues, and instantly update the front office staff on status changes. Managers can easily put the
final touches on the room with digital inspection tools to make sure nothing gets missed.
These may seem like small improvements, but besides saving the department money, they can also have a significant
impact on the guest experience. When guests can check in earlier, they can be instantly notified when their room is ready,
and encounter fewer maintenance issues once settled in. They are then more likely to be satisfied with their stay and turn
into brand loyalists. All of that productivity and guest data can then be quickly utilized via dashboards and reports that can
help leaders find areas for improvement to further streamline the operation.

See what a difference Amadeus HotSOS Housekeeping solution can make for your operations

It’s not often that you find innovative cloud-based housekeeping software for hotels that makes such an immediate impact
on your budget and your guests, but HotSOS Housekeeping from Amadeus is here to create new possibilities. Request a
free demo of this powerful solution today by contacting an Amadeus representative, and get a first-hand look at what your
housekeeping operations could look like with the power of HotSOS Housekeeping behind

Folio+ Hotel Management System is created to address the complex and diverse needs on hotel operations such
booking/reservation management, room/housekeeping management, event management, guest service administration,
facilities and amenities handling, sales and marketing operation, financial management, food and beverage operations and
many more. Folio plus features are designed to help hotel users easily do their respective hotel tasks.

Features

All hospitality management essential features are here. From automating hotel management operations such as room
reservations, room assignments, guest check-ins and check-outs, and other front desk activities. Folio Plus is an all-in-one
hospitality software that follows the standards business standards in hospitality industry. Here are the divisions and
departments that Folio Plus features are involved into.

Sales and Marketing Division

Rooms Division

F & B Service

F& B Production

Finance Division

General Services Division