Kohinoor college of hotel and

tourism management studies.

B.w.pathare Marge , Dadar (W) , Mumbai - 400028.
CLASS = 2020-2021

Title - property management system.

Team -

NAME of students =Aditi sharad sonawane

Name of guide = mr.Manoj gedam
mr.Nikunj rana

Name of principal =

phone No = 8454897716
Email I'd = aditisonawane@kohinoorcollege.com

BATCH – D2 [sybschs]

● Introduction

One of the tasks of any manager is to plan and control the

organization in the way that the organization can achieve its goals.
Issues relative with the well-being of man like shelter and others issues
are very important to take decision in the organization. With the help of
property management system those issues would be easily tackle. This
property management system is a software where property details such
as available house details, schedules, address, and others are been
setup by an administrator.
Traditionally, a hotel property management system was defined as a
system that enabled a hotel or group of hotels to manage front-office
capabilities, such as booking reservations, guest check-in/checkout,
room assignment, managing room rates, and billing.
A property management system (PMS) is software that facilitates a
hotel’s reservation management and administrative tasks. The most
important functions include front-desk operations, reservations, channel
management, housekeeping, rate and occupancy management, and
payment processing. Although PMS software mostly controls
reservation and financial transactions, it may allow you to manage
housekeeping and perform human resources management as well. In
general, PMS facilitates the main processes in a hotel related to internal
and external operations.
The main reason to choose this topic is to explain about, A Property
Management System plays a very important role in keeping the hotels
running with ease and comfort. It is vital for all the daily chores of a hotel
business. It is thus very necessary for a hotel to get technically equipped
and have software in place to tackle the property management work.

Your property management system is and should be, well equipped to

handle the entire guest journey – from the minute they start searching for
a room on a website to the moment they check out from their room. A
hotel PMS has become indispensable in the current scenario to be
efficient with the property management work.

● Objective

The main objective is to explain how much PMS property management

system is important in hotel industry.
and to explain that PMS property management system has advanced
dramatically overtime and more noteworthy integrations offer facilities
that expands well past the front work area. And to explain now how
much important PMS system that enables hoteliers to deliver a faultless
guest experience. To tease about how much now it is incorporate others
on-location services that effects the guest total involvement, such as
housekeeping distribution across numerous channels, and helpful in
managing the revenue and as well as food and beverage operations,
etc.
How is father help the hotelier to stay in touch with the guests even after
they have check doubt to make a good brand image into the mind of the
guests, guaranteeing repeated visit and does helping in developing the
business.
And many more things in very detailed and advanced information about
property management system.
Property Management Systems are computerized systems that make
the control of properties and infrastructure, its maintenance, the
legalities, and personnel a lot easier with computer software that is
specifically designed for the purpose. Property management systems
have replaced the old-fashioned way of managing things using papers,
which were both cumbersome and inefficient. It is a perilous task to
manage the details of your guests particularly during peak hours of the
day and hence a good PMS is the best way to plan and organize the
resources to be made available to your guests making the job much
more easier at the front desk. It would be best to seek the expertise of a
Hotel consultant in India who has years of experiences in the hospitality
industry when it comes to choosing the right PMS for your Hotel
premise.
Property management systems can be categorized in 4 ways:

Hospitality industry – In the hospitality industry, property management

systems made its debut as early as in the 1980s. In hotels, property
management systems had the objectives of coordinating the operational
functions of the front office, sales, planning, and reporting. The system
can automatically make guest bookings, register guest details and the
database, online reservations, telephone and accounts details, food and
beverage costing, HR and payroll, etc. Hotel property management
systems have also integrated with many third-party solutions to achieve
added facilities to give optimum guest satisfaction. The advancement of
cloud computing has helped hotel property management systems to
expand their service towards new services like guest-facing features.
Guest-facing features include online check-in services, room service,
guest-staff communication and many more all facilitate via the guest’s
mobile phones.
Local government – Property management systems are beneficial to
local government bodies because they can manage large real estate
properties like schools, hospitals, parks, social housings, shops,
industrial real estates, pubs, etc.
Manufacturing and logistic industries – Infrastructural property
management, control in large warehouses and also manufacturing units
can be well organized by a good PMS that will not only help in asset
maintenance but also keep a track of the contracts and other accounting
aspects required.
Commercial properties – Property management systems can be used
by local property managers to manage the day-to-day operations of their
or client commercial properties let it be a house or even a hotel premise.

● Justification

A Property Management System plays a very important role in keeping

the hotels running with ease and comfort. It is vital for all the daily chores
of a hotel business. It is thus very necessary for a hotel to get technically
equipped and have software in place to tackle the property management
work.

Your property management system is and should be, well equipped to

handle the entire guest journey – from the minute they start searching for
a room on a website to the moment they check out from their room. A
hotel PMS has become indispensable in the current scenario to be
efficient with the property management work.

PMS in hotel
Along these lines, a property management system ends up being an
irreplaceable instrument that is urgent in smooth working of lodging and
can be one of the property’s greatest resources. Having a framework
that makes front desk work processes simple, will make a consistent
visitor experience. With the plenitude of new innovation in the PMS
industry, there is no time like the present to overhaul your PMS. Finding
the right hotel PMS is an essential task of a hotelier to make sure all
tasks are completed with greater efficiency and accuracy.

Lesser Time Spent on Administrative Task and Lesser Paperwork

You can limit the measure of time spent on authoritative errands. The
correct hotel PMS will complete a great deal of the work for you,
enabling you to focus your attention and your vitality on the more
important tasks. The innovation ought to likewise furnish you with
profitable information on how your workers play out their obligations and
how this influences representative maintenance, fulfillment, and
profitability.

Bigger Online Presence

An efficient hotel PMS will allow you to get listed on and manage
multiple online platforms. Managing inventory and rates across all such
platforms without a PMS in place becomes a difficult task as there is no
centralized system to manage them. The larger online presence will
consequently reap bigger revenues for the hotels. Also, it will increase a
hotelier’s online presence and help a guest during their journey of
booking a hotel.

Flexible Rate Management

With a Property Management System in place, you will have great

flexibility in deciding what rates you want to throw in the market for your
property at any given point of time. A hotel PMS helps you to plan your
rates deep into the future a lot in advance, thereby allowing you to be
more efficient in deciding your pricing strategies. This is a big factor that
influences the direct revenues of the hotel. Pricing your rooms right is
the way to prevailing in this aggressive industry, and having these
instruments accessible can help you fundamentally as it is one of the
most important property management work.

Increase in The Number of Bookings

With all of the above-mentioned things, it is quite clear how the PMS will
inevitably help you in increasing the occupancy by increasing the
chances of getting a booking for your property. The most integral
function of a property management system is to help the hotelier in
managing the bookings that he gets, right from the point where a
customer is searching for a hotel to the point the customer checks out
from the hotel.

● Significance

PMS has advanced dramatically overtime and more noteworthy

integrations offer facilities that expand well past the front work area. It is
now an important system that enables hoteliers to deliver a faultless
guest experience. Presently, it incorporates other on-location services
that affect the guest’s total involvement, such as housekeeping,
distribution across numerous channels, managing the revenues, food
and beverage operations, etc. It further helps the hoteliers to stay in
touch with their guests even after they have checked out to make a good
brand image into the minds of the guests, guaranteeing repeated visit
and thus helping in developing the business.

● Hypotheses

Property management systems (PMS) are applications for the operation

of accommodations businesses. A centralized computer system allows
to organize, schedule, and perform the day-to-day functions and
transactions in hospitality accommodations and residential and
commercial rental properties. It helps property owners, managers, and
real estate professionals control the advertising of properties, collection
of payments, property maintenance, and more.
The terms are sometimes used interchangeably, but we believe that
hotel property management systems should be distinguished from other
property management software. All PMS systems help manage lodgings,
but of different types. For example, even local governments can use
PMS to manage schools, sports and recreational facilities, community
gardens, and parks. Hotel PMS solutions cater exclusively to the owners
and managers of hotels, motels, hostels, resorts, and the like. The end-
customers of hotel PMS also differ from rental tenants and have different
needs which the software should address.
Traditionally, a hotel PMS was understood as a software that enables
hotel businesses to optimize their front-office capabilities by replacing
time-intensive, paper and spreadsheet-heavy processes. These PMS
solutions helped with tasks like reservations, guest check-in/check-out,
room assignment, room rates management, and billing. They often
required a lot of hardware that was managed on premises.
Reservation module -
The reservation module is used to Create and manage guest reservation
, both for individual as well as group the reservation module includes the
following features.
● it can we provide room status records when the date of arrival date
, date of departure and the type of guest room are enter in the
system.
● it can colour code the room status by using different colours for for
example sold out days and days on which particular room types
are sold out.
● It can display room availability status by simply selecting a date.
● It can you create special group rates
● it can use the roaming list feature for rapid reservation pick up
● It can define a share with reservation in group booking.
● It can post an advance deposit on a room
Front desk module -
● it accepts guest information easily and quickly for viewing
modification or checking procedure
● It tracks the entire gas activity for the length of their stay.
● It prints registration cards.
● it's attach individual group ,company ,of travel agent ,information to
each guest folio.
● It's create an incidental folio.
● Its update the system in case of the guest room change.
Night Audit module-
The night audit module is the used to balance the day activities and
complete the hotels according functions of the day the following are
some of the features of the night audit models.
● it's breakfast routine tasks of posting room charges changing ,non
guaranteed room ,reservation to non show and changing the
status of the guaranteed no show with one touch.
● it is an automatic backup of data to optical disk.
● Process Direct access to the report module.
● it's allowed the auditor to view a scrolled display of various
processing step.
● Process no show with the deposit payments.
● It's achieve all records
● it has the ability to perform close out without a system shutdown
other users may perform any tasks will the audit is running.
 Reporting module -
the reporting model has various reporting formats which allowed the
management to retrieve operating or financial information at any point of
time with the the models the management can quickly access
information such as the availability of Rome on particular day the
number of guests arriving on specific day.reasoning of guest folio
balance and outstanding balance report access to reports can be
customized through the use of filters.

Back office module -

the back of his model provides an integrated system of managing the
hotel financial and statistical information it simplifies according process
such as posting of account payable transfer of account receivable
implementation of payroll budget preparation and the direction of the
hotel profit and loss statement and balance sheet the financial
information enter on a terminal in back office update all according
records the back of his module is also linked with the night audit module
which helped the streamlining the according process.

● Methodology

What is PMS systems’ role in the hospitality industry nowadays? The

automation of the common front-office and administrative tasks remains
the priority. All hotel PMS include the critical modules of reservation,
front-desk operations, and housekeeping. On top of all that, modern
hotel PMS solutions include a range of features that promote the delivery
of flawless personalized guest experiences.
In property management, some real estate brokers also operate as
property managers. For example, a broker in a resort town may provide
buyer and seller agent services, as well as property management
services. When this is the case, the real estate broker also lists, shows,
and leases vacation rentals. Property managers help owners create
budgets, advertise rental properties, qualify tenants, collect rent, comply
with local landlord-tenant and real estate board laws, and maintain
properties. Preventive maintenance, interior, and exterior cleaning, and
construction all fall within the scope of a property management
company's responsibilities. Owners pay property managers a fee or a
percentage of the rent generated by a property while under
management.

Data tool collection

I will use the DATA Tools like collection of information, photos, Sketches
and a Diagrams and few Statistical Data formats

● Bibliography

https://www.protel.net/resources/what-is-hotel-pms/#:~:text=A%20hotel
%20property%20management%20system,and%20invoicing%2C
%20analytics%20and%20reporting.
https://www.academia.edu/18928139/PROPERTY_MANAGEMENT_SY
STEM
FRONT OFFICE OPERATIONS AND MANAGEMENT SECOND
EDITION