organizational behavior. Identify the benefits of studying organizational behavior. Discuss the relation of ethics and organizational behavior. Explain what is meant by “individual differences” Identify the determinants of personality. Distinguish “aptitude” and “ability”. Discuss the consequences of having people with individual differences working together in an organization. Explain what is learning. Compare the different theories of learning. Recognize factors that influence a person’s perception. Identify factors that influence attribution. Relate a personal experience with a shortcut used in forming impressions of others. Explain values and how they are learned. Describe “value incongruence” Identify the types of values and differentiate them Distinguish the most important attitudes in the workplace. Identify the factors associated with job satisfaction. Explain organizational commitment. Discuss motivation and what motivates people to behave differently. Identify the elements of motivation. Enumerate and explain the theories of motivation. Distinguish motivational methods and programs. Explain communication and its importance in the organization. Enumerate the communication process. Discuss the functions of communication Identify the barriers to communication. Identify and describe the ways in improving communication in organizations. Compare the kinds of communication flow. Explain what are groups and why people form groups Examine the stages of group development Distinguish the advantages and disadvantages of group development. Identify types of teams. Assess potential team problems. Describe leadership. Identify the kinds of leadership Relate power and leader. Analyze the theories about leadership. Describe performance management. Explain staffing, training and career planning, and development. Identify the criteria used for performance appraisal. Assess the importance of rewards. Create an organizational structure using any common organizational design. Identify the basic elements of organizational structure. Discuss ways that outsourcing is useful to the organization. Relate the organizational structure to human behavior.