VOCABULARY

TREATMENT
Client/costumer/guest
Sir
Madam (Ma’am)

GREETINGS
Hi
Hello
Welcome to [store name].
Good morning/afternoon/evening

Have a nice day/evening!

My pleasure
See you soon
I hope you’ve enjoyed your meal

It’s a pleasure to see you again!

ASKING YOUR CUSTORMER WHAT THEY WANT

How can I help you? / Can I help you?
What can I get you?
Have you decided?
Are you being served?
Do you need anything else?
What would you like to drink?
Are you ready to order?

RECOMENDATIONS
Would you like…?
I can recommend
May I suggest…?
Have you tried…?
It goes well with

ASSURANCE
Of course
Sure
Certainly
That’ll be fine
Great
Indeed
The best

SERVING
Here you are
Here it is

APOLOGIES
I’m afraid

DRINKS
Beverage
A cup of…
Would you like ice with that?
Crushed Ice

COMPLAINTS
Complaints book
Complaints form

PAGO
Bill / Check
To settle the bill
By card
Expired
To sign
Receipt
Change
Keep the change
Tip
Amount
To include
Tax
To charge
It’s on me
It’s on the house

OTHER EXPRESSIONS
Come this way
Over there
Let us know
Excuse me Sir, I'm afraid I didn't catch that. Could you repeat, please?
Is everything fine?

OBJECTS
Glass
Napkin
Tea Pot
Blender
Straw