BERKOMUNIKASI DENGAN

PELANGGAN DALAM BAHASA

INGGRIS 

oleh:
Didin Indriyani
Pamong Belajar SKB Blora
HAL-HAL YANG PERLU KITA LAKUKAN DALAM
BERKOMUNIKASI DENGAN PELANGGAN
1. Berikan Kesan Pertama yang Baik
2. Gunakan Kalimat yang Singkat dan Mudah
Dipahami
3. Berikan Senyuman
4. Bersikap Tulus
5. Jaga Emosi
 GREETING THE GUEST
(MENYAPA PELANGGAN)
 Good morning, Sir.
 Good afternoon, Madam.
 Good evening.
 Good evening, Sir. Welcome to Fortuna

Cafe. Can I help you?

SEATING THE GUEST (MEMPERSILAHKAN TAMU UNTUK
DUDUK)

G : Can we have a table for two, please?

or
Can we have the table by the window?
W : Yes, come this way please.

G : Please, sit down / Take a seat, please.

W : Thanks / Thank you.
 GIVING THE MENU BOOK
(MEMBERIKAN BUKU MENU)
W : Here is the menu (Sir/Madam)
G : Thanks/ Thank you
 ASKING WHAT THEY WANT
(MENANYAKAN KEINGINAN MEREKA)

W : What would you like to order/have?

What would you like to have, Sir/Madam?
Do you want to have it here or take away?

G : I’d like coffee, please.

I’d like hot chocolate, please.

W : OK.
 SERVING
(MENYAJIKAN)

 Here is your coffee/tea, Sir.

 Here is your drink.
 GIVING THE BILL
(MENARIK PEMBAYARAN)

G : May I have the bill, please?

Please get us the bill.
I'd like the check, please.

W : Here it is.
 THANKING
(MENGUCAPKAN TERIMA KASIH)

 Thank you very much for your coming.

 It’s pleasure serving you here.
 It is pleasure to serve you.