Farhan Zubair

ID: 181 640 52

HR Contributes at SYSCO
1. How does the market-driven approach illustrate that HR has strategic, operational, and
administrative roles at SYSCO?

Answer: The market driven approach is actually providing the regions entrepreneurial independence
to choose the sort of HR services they prefer. Strategic roles includes the proper identification of
workforce issues and the trends regarding various factors along with building up appropriate
restructuring plans. Through the Virtual Resource Center (VRC), HR was able to identify the sectors or
factors which were increasing the costs for the company and hitting a toll on the profitability. Also,
from strategic point of view, HR has tried its best to increase the sustainability through increased
retention of the employees. From the operational point of view, HR of SYSCO has been able to increase
customer satisfaction with reduced delivery time along with employee satisfaction with increased
employee safety. HR has initiated many programs including the safety program for employees,
incentive programs for night shift employees, special programs for the delivery drivers and increased
overall profitability by reducing the costs.

2. Discuss what types of HR changes could have affected reductions in workers’ compensation
expenses, employee turnover, and increases in customer satisfaction.

Answer: Employee retention is one of the biggest challenges in today’s corporate world. And HR has
a major role to play in this situation. In order to retain the employees, HR needs to identify the
satisfaction factors and have to ensure their availability including but not limited to the safety
measures, better remuneration packages, special incentives to the better performers, identification
and attentiveness to the risk factors and many more. Generally, due to the absence of such factors
employees tend to look for new jobs and leave the existing organization. If the employees are satisfied
with the culture, traditions and appreciativeness of the organization, they tend to work for a longer
period of time even though the remuneration is not that much higher leading to less expense to the
organization. However, the higher rate of turnover leads to higher expenses since recruitment and
training incurs costs and the new recruits cannot perform like the experienced employees in the initial
stages. Additionally, satisfied employees tend to have increased efficiency and lead to higher
customer satisfaction and leading to repetitive purchase increasing profitability.