Oracle SaaS Known Issues

19D
REVISION HISTORY
The following table lists changes introduced in this version of the document.
Date Notes
24 JUN 2020 Added known issue 31374912 to Business Intelligence
04 OCT 2019 Created initial document.
OVERVIEW
This document lists functional Known Issues for Oracle® Common Technologies and User Experience 19D.
Note:
Issues and limitations are organized by the products that are responsible for the affected features or objects. In some cases, an
issue may affect multiple products, so you should review all Known issues within an offering.
To review issues for common technology and user experience areas, see Oracle Applications Cloud Functional Known Issues.
SUPPORTED BROWSERS
Ensure that your browser is at the minimum supported level. Refer to System Requirements for Oracle Applications Cloud
at https://www.oracle.com/system-requirements/.
RELATED DOCUMENTATION
Fixes: See Oracle Applications Cloud Maintenance Pack documents.

Guides and Videos: Go to the Oracle Help Center to find guides and videos.
APPLICATIONS SECURITY
SINGLE SIGN-ON LOG DETAILS ON THE SECURITY CONSOLE

Security Console doesn't contain the logged details, including errors and warnings, related to Single Sign-On. There's no reference
available for diagnosis, if necessary.
WORKAROUND
Workaround: On the Single Sign-On page of the Security Console, go to configured Identity Provider and on the Diagnostic and
Activation tab, click the TEST button. You can view the error or warning details related to Single Sign-on.
Oracle Reference: 29311937
APPLICATION TOOLKIT
SOAP WSDL URLS ARE INCORRECT IN DEVELOPER CONNECT UNTIL SYNCHRONIZED

The domain name in SOAP WSDL URLs changed in Release 13, when many domains were consolidated. In Developer Connect, the
old domain name (for example, prcPonNegotiations) appears in the WSDL URL until you manually synchronize the service details.
WORKAROUND
You must synchronize the service details in Developer Connect to refresh the domain name in the WSDL, if you have not done so since
Release 13 was introduced. Synchronizing the service details also updates the service name if the name has changed (for example, if
the service has been versioned). To synchronize the service details: 1. In the Navigator, click Developer Connect. 2. On the Web
Services page, click Synchronize. All of the SOAP services deployed to your cloud instance are refreshed. After you synchronize your
services, you should see a change in the domain name of the WSDL URL - for example, the prcPonNegotiations domain changes to
fscmService.
SHOW HELP ICONS BY DEFAULT OPTION NOT WORKING

By default, help icons are hidden for all users when they sign in. To make the icons visible by default, you can go to the Setup and
Maintenance work area, open the Set Help Options task in the Application Extensions functional area, and select the Show help icons
by default check box. However, even when the check box is selected, help icons are still hidden for all users.
WORKAROUND
Users can click their image or user name in the global header and select Show Help Icons. Icons are then visible for the rest of the
user's session.
BUSINESS INTELLIGENCE
ADD SFTP PROXY SERVER IP ADDRESS TO YOUR WHITE LIST IF YOUR SFTP SERVER USES IP
WHITELISTING
In Release 19B, BI has implemented an enhancement to the SFTP delivery option, no longer requiring you to engage Oracle Support to
open SFTP ports to deliver reports to your SFTP server. SFTP connections to both standard and non-standard ports are now allowed
via the proxy server. Because of this, setup of SFTP connectivity is now a self-service option and SFTP connections are shielded from
any impact from changes to source or destination IP address.
WORKAROUND
When upgrading to 19B, refer to the options below for your existing SFTP delivery channels: If the destination SFTP server does not
use IP whitelisting and has not whitelisted Oracle IPs previously, no action is needed.
SMART VIEW DOWNLOAD LINK POINTS TO INCOMPATIBLE VERSION

In Release 13, the Business Intelligence Home page's Smart View for MS Office download link in the Download BI Desktop Tools
menu points to the latest Smart View download on the Oracle home page. This version isn't compatible with the version of OBIEE used
by OTBI, 11.1.1.9.0.
WORKAROUND
Download a compatible version of Smart View from MyOracle Support: Patch 26553924: Patch Set Update: 11.1.2.5.710 Oracle Smart
View for Office
MIDDLEWARE EXTENSIONS FOR APPLICATIONS
EXTRACT ARCHIVE WORKFLOW TASKS NOT WORKING

The Extract Workflow Tasks for Archive scheduled process is available in the Scheduled Processes work area, but it should not be
used. This process has two subsidiary processes, Process Translation Workflow Tasks for Archive and Upload Workflow Task
Attachment for Archive. Don't run these two processes from the Scheduled Processes work area either.
WORKAROUND
No workaround available.
DOCUMENTATION STATES INCORRECT DEFAULT VALUES FOR BUTTONS IN APPEARANCE

The Appearance Settings for Changing the Look and Feel of the Application topic in the Theme Management chapter of the Oracle
Applications Cloud Configuring and Extending Applications guide has incorrect information about the default values for button
settings. In the Button Settings section, the Default Value column of the table has these incorrect values:
FFFFFF for Label

4F4F4F for Border
Unchecked for Enable color gradient
4F4F4F for Start Color
4F4F4F for End Color
4F4F4F for Background
WORKAROUND
Here are the correct default values for the corresponding settings:
000000 for Label

C4CED7 for Border
Checked for Enable color gradient
F1F3F3 for Start Color
E4E8EA for End Color
F1F3F3 for Background
---
20A
REVISION HISTORY
Date Notes
21 JUL 2020 Added known issue 31403294 to Application Toolkit
02 JUL 2020 Added known Issue 30993066 to Functional Setup Manager
Updated text for known issue 29267811 in Middleware Extensions for

05 MAY 2020
Applications
30 JAN 2020 Added known issue 30057488 to Business Intelligence
03 JAN 2020 Created initial document.
OVERVIEW
This document lists functional Known Issues for Oracle® Common Technologies and User Experience 20A.
Note:
SUPPORTED BROWSERS

APPLICATIONS SECURITY
SINGLE SIGN-ON LOG DETAILS ON THE SECURITY CONSOLE

Security Console doesn't contain the logged details, including errors and warnings, related to Single Sign-On. There's no reference
available for diagnosis, if necessary.
WORKAROUND
Workaround: On the Single Sign-On page of the Security Console, go to configured Identity Provider and on the Diagnostic and
Activation tab, click the TEST button. You can view the error or warning details related to Single Sign-on.
BOOKMARK ICON FOR DESKTOP DEVICE DOESN’T APPLY TO THE MY DASHBOARD PAGE
When you configure the bookmark icon for your desktop device using the Appearance UI, your changes don’t apply to your dashboard,
which you open by clicking My Dashboard on the Navigator.
WORKAROUND
No known workaround is available.
APPLICATION TOOLKIT

WORKAROUND
fscmService.
SHOW HELP ICONS BY DEFAULT OPTION NOT WORKING

By default, help icons are hidden for all users when they sign in. To make the icons visible by default, you can go to the Setup and
Maintenance work area, open the Set Help Options task in the Application Extensions functional area, and select the Show help icons
by default check box. However, even when the check box is selected, help icons are still hidden for all users.
WORKAROUND
Users can click their image or user name in the global header and select Show Help Icons. Icons are then visible for the rest of the
user's session.
MISSING INFORMATION IN TRANSACTION CONSOLE

In the Transaction Console work area, the issue description and resolution are not displayed for transactions that ran into problems due
to server issues.
WORKAROUND
WHITELISTING
WORKAROUND
MONTHNAME FUNCTION RETURNS MONTH NUMBER

In OTBI, the MonthName function returns the numberic value for a month, for example 7 for July or 11 for November, instead of the
month name.
WORKAROUND
Use custom format strings to apply formatting.

by OTBI, 11.1.1.9.0.
WORKAROUND
View for Office
SUPPLY CHAIN BI VIEW OBJECT TO BE DESELECTED IN BI CLOUD CONNECTOR

In BI Cloud Connector, the column PoLinesAllPjcContractLineId1 on the BI View Object WOOperationsPVO results in incorrect
extract data.
WORKAROUND
Before running the extracts in BI Cloud Connector, deselect the column PoLinesAllPjcContractLineId1 on the BI View Object
WOOperationsPVO.
FUNCTIONAL SETUP MANAGER
CSV TO XML TRANSFORMATION WITH LARGE NUMBER OF COLUMNS CAUSES OUT OF MEMORY
ISSUE
For setup objects that have large number of columns, importing or comparing them in the CSV file format results in out of memory
issues during the CSV to XML conversion process.
Here are the impacted tasks under the Transaction Tax functional area:
Manage Legal Reporting Unit Tax Profiles

Manage Party Fiscal Classifications
Manage Party Tax Profiles
Manage Product-Based Fiscal Classifications
Manage Transaction Fiscal Classifications
Manage Transaction-Based Fiscal Classifications.
Here are the impacted tasks under the General Ledger functional area:
Assign Balancing Segment Values to Ledger

Assign Balancing Segment Values to Legal Entities
Assign Legal Entities
Complete Primary to Secondary Ledger Mapping
Manage Primary Ledgers
Manage Reporting Currencies
Manage Secondary Ledgers
Review and Submit Accounting Configuration
Specify Ledger Options
View Accounting Configuration Summary
View Asset Books
WORKAROUND
Don't use any CSV-related functionality for the list of impacted setup tasks and functional areas. Accidentally, if the process gets
submitted, cancel the process immediately using the respective process monitoring page.
Instead, export/import and compare data using XML files for the impacted setup tasks as per the following guidance:
1. Create an implementation project and add the corresponding setup tasks. For details, see Manage Setup Using Implementation
Project.
2. Export the setup data for the newly created implementation project. For details, see Export Setup Data Using Implementation
Project.
3. Once the setup data is exported, you can upload and import it into the target environment. For details, see Import Setup Data
Using Implementation Project.
4. To compare the setup data, create an implementation project in the target environment with tasks that exactly match the tasks in
the implementation project in the source environment. Then use the configuration package file and compare them. For details,
see Compare Setup Data Using Implementation Project.
5. Optionally, you could export/import or compare setup data for the entire functional area rather than for selected tasks. For
details, see Export Setup Data Using Offering or Functional Area.

WORKAROUND
BICC EXTRACT FAILS IF CLOB COLUMN IS INCLUDED

When a column of CLOB datatype is included for extraction in BICC, the extract fails.
WORKAROUND
Use the Cast As String setting in Advanced Extract Configuration to extract CLOB datatypes in BICC. Using this setting trims the
CLOB data to the character string limits supported by VARCHAR datatype.
---
20B
REVISION HISTORY
Date Notes
02 JUL 2020 Added known issue 30993066 to Functional Setup Manager
24 JUN 2020 Added known issue 30899834 to Middleware Extensions for Applications
Removed known issue 31080901from Middleware Extensions for

10 JUN 2020
Applications
20 MAY 2020 Added known issue 31313240 to Business Intelligence
05 MAY 2020 Added known issue 30896915 to Functional Setup Manager
Updated text for known issue 29267811 in Middleware Extensions for

01 MAY 2020
Applications
01 MAY 2020 Added known issue 31080901 to Middleware Extensions for Applications
01 MAY 2020 Added known issue 31217058 to Middleware Extensions for Applications
03 APR 2020 Created initial document.
OVERVIEW
This document lists functional Known Issues for Oracle® Common Technologies and User Experience 20B.
Note:
To review issues for common technology and user experience areas, see Oracle Applications Cloud Known Issues.
SUPPORTED BROWSERS

APPLICATION TOOLKIT
WORKAROUND
fscmService.

to server issues.
WORKAROUND
WORKAROUND
WHITELISTING
WORKAROUND

month name.
WORKAROUND

USER SPECIFIED EXTERNAL STORAGE FILE NAME PREFIX MISSING IN MANIFEST ENTRIES
When using OCI Object Storage in BICC, the user specified file prefix value for external storage is missing from the file names in the
Manifest file.
WORKAROUND
After importing the customizations, edit the offering and manually add the BIVOs associated with it.
BIVO AND OFFERING ASSOCIATION LOST DURING CUSTOMIZATION IMPORT

While importing customizations in BICC, the association of BIVOs with its offering isn’t preserved.
WORKAROUND
After importing the customizations, edit the offering and manually add the BIVOs associated with it.
EXPORT CUSTOMIZATION DOESN’T EXPORT EXTERNAL CONNECTION

While exporting customizations, it doesn’t include the export external connections.
WORKAROUND
Add the required external connections manually.

by OTBI, 11.1.1.9.0.
WORKAROUND
View for Office

extract data.
WORKAROUND
WOOperationsPVO.
FUNCTIONAL SETUP MANAGER
SETUP DATA EXCEEDING 10MB CAN'T BE EXPORTED IN A BATCH

While exporting the setup data to a ZIP, CSV, or an XML file, you can set the size of the configuration file higher than the prescribed
limit of 10MB. However, batch processing doesn't permit files that are greater than 10MB and therefore, the export process is
impacted.
WORKAROUND
Filter the setup data to reduce the configuration file size.

CSV TO XML TRANSFORMATION WITH LARGE NUMBER OF COLUMNS CAUSES OUT OF MEMORY
ISSUE
For setup objects that have large number of columns, importing or comparing them in the CSV file format results in out of memory
issues during the CSV to XML conversion process.
Here are the impacted tasks under the Transaction Tax functional area:
Manage Legal Reporting Unit Tax Profiles

Manage Party Fiscal Classifications
Manage Party Tax Profiles
Manage Product-Based Fiscal Classifications
Manage Transaction Fiscal Classifications
Manage Transaction-Based Fiscal Classifications.
Here are the impacted tasks under the General Ledger functional area:
Assign Balancing Segment Values to Ledger

Assign Balancing Segment Values to Legal Entities
Assign Legal Entities
Complete Primary to Secondary Ledger Mapping
Manage Primary Ledgers
Manage Reporting Currencies
Manage Secondary Ledgers
Review and Submit Accounting Configuration
Specify Ledger Options
View Accounting Configuration Summary
View Asset Books
WORKAROUND
Don't use any CSV-related functionality for the list of impacted setup tasks and functional areas. Accidentally, if the process gets
submitted, cancel the process immediately using the respective process monitoring page.
Instead, export/import and compare data using XML files for the impacted setup tasks as per the following guidance:
1. Create an implementation project and add the corresponding setup tasks. For details, see Manage Setup Using Implementation
Project.
2. Export the setup data for the newly created implementation project. For details, see Export Setup Data Using Implementation
Project.
3. Once the setup data is exported, you can upload and import it into the target environment. For details, see Import Setup Data
Using Implementation Project.
4. To compare the setup data, create an implementation project in the target environment with tasks that exactly match the tasks in
the implementation project in the source environment. Then use the configuration package file and compare them. For details,
see Compare Setup Data Using Implementation Project.
5. Optionally, you could export/import or compare setup data for the entire functional area rather than for selected tasks. For
details, see Export Setup Data Using Offering or Functional Area.

WORKAROUND
LIMITED SETUP DATA COMPARISON FOR VALUE SETS

When you compare value sets setup data using CSV file packages, your data discrepancies for objects are reported only if the entire
data doesn’t match.
WORKAROUND
Compare the setup data using configuration packages.
LIMITED SETUP DATA COMPARISON FOR PROFILE OPTIONS

When you use CSV file packages to compare profile values setup data, the data discrepancies for objects are reported only if the entire
WORKAROUND
---
20C
REVISION HISTORY
Date Notes
02 JUL 2020 Created initial document.
OVERVIEW
This document lists functional Known Issues for Oracle® Common Technologies and User Experience 20C.
Note:
SUPPORTED BROWSERS

APPLICATION TOOLKIT

WORKAROUND
fscmService.

to server issues.
WORKAROUND

WORKAROUND
TRANSACTIONAL BUSINESS INTELLIGENCE
WHITELISTING
WORKAROUND

month name.
WORKAROUND

by OTBI, 11.1.1.9.0.
WORKAROUND
View for Office

extract data.
WORKAROUND
WOOperationsPVO.

BICC EXTRACT FAILS IF CLOB COLUMN IS INCLUDED
When a column of CLOB datatype is included for extraction in BICC, the extract fails.
WORKAROUND
Use the Cast As String setting in Advanced Extract Configuration to extract CLOB datatypes in BICC. Using this setting trims the
CLOB data to the character string limits supported by VARCHAR datatype.
LIMITED SETUP DATA COMPARISON FOR PROFILE OPTIONS

When you use CSV file packages to compare profile values setup data, the data discrepancies for objects are reported only if the entire
WORKAROUND
LIMITED SETUP DATA COMPARISON FOR DFF/EFF

When you compare descriptive flexfields or extensible flexfields setup data using CSV file packages, your data discrepancies for
objects are reported only if the entire data doesn’t match.
WORKAROUND
LIMITED SETUP DATA COMPARISON FOR DOCUMENT SEQUENCES

When you use CSV file packages to compare document sequences setup data, the data discrepancies for objects are reported only if the
entire data doesn’t match.
WORKAROUND
---
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19D

24 JUN 2020 Added known issue 31374912 to Business Intelligence

04 OCT 2019 Created initial document.

Fixes: See Oracle Applications Cloud Maintenance Pack documents.

SINGLE SIGN-ON LOG DETAILS ON THE SECURITY CONSOLE

Oracle Reference: 29311937

SOAP WSDL URLS ARE INCORRECT IN DEVELOPER CONNECT UNTIL SYNCHRONIZED

Oracle Reference: 28955604

SHOW HELP ICONS BY DEFAULT OPTION NOT WORKING

Oracle Reference: 30122333

Oracle Reference: 29743625

SMART VIEW DOWNLOAD LINK POINTS TO INCOMPATIBLE VERSION

Oracle Reference: 31374912

MIDDLEWARE EXTENSIONS FOR APPLICATIONS

EXTRACT ARCHIVE WORKFLOW TASKS NOT WORKING

DOCUMENTATION STATES INCORRECT DEFAULT VALUES FOR BUTTONS IN APPEARANCE

FFFFFF for Label

000000 for Label

Oracle Reference: 30658814

21 JUL 2020 Added known issue 31403294 to Application Toolkit

02 JUL 2020 Added known Issue 30993066 to Functional Setup Manager

24 JUN 2020 Added known issue 31471281 to Business Intelligence

10 JUN 2020 Added known issue 31374912 to Business Intelligence

Updated text for known issue 29267811 in Middleware Extensions for

30 JAN 2020 Added known issue 30057488 to Business Intelligence

03 JAN 2020 Created initial document.

Fixes: See Oracle Applications Cloud Maintenance Pack documents.

SINGLE SIGN-ON LOG DETAILS ON THE SECURITY CONSOLE

Oracle Reference: 29311937

No known workaround is available.

Oracle Reference: 31403294

SOAP WSDL URLS ARE INCORRECT IN DEVELOPER CONNECT UNTIL SYNCHRONIZED

Oracle Reference: 28955604

SHOW HELP ICONS BY DEFAULT OPTION NOT WORKING

Oracle Reference: 30122333

MISSING INFORMATION IN TRANSACTION CONSOLE

No known workaround is available.

Oracle Reference: 30686093

Oracle Reference: 29743625

MONTHNAME FUNCTION RETURNS MONTH NUMBER

Use custom format strings to apply formatting.

Oracle Reference: 30057488

SMART VIEW DOWNLOAD LINK POINTS TO INCOMPATIBLE VERSION

Oracle Reference: 31374912

SUPPLY CHAIN BI VIEW OBJECT TO BE DESELECTED IN BI CLOUD CONNECTOR

Oracle Reference: 31471281

FUNCTIONAL SETUP MANAGER

Manage Legal Reporting Unit Tax Profiles

Assign Balancing Segment Values to Ledger

Oracle Reference: 30993066

MIDDLEWARE EXTENSIONS FOR APPLICATIONS

EXTRACT ARCHIVE WORKFLOW TASKS NOT WORKING

Oracle Reference: 29267811

BICC EXTRACT FAILS IF CLOB COLUMN IS INCLUDED

Oracle Reference: 31354190

20 JUL 2020 Added known issue 31403294 to Application Toolkit

02 JUL 2020 Added known issue 30993066 to Functional Setup Manager

24 JUN 2020 Added known issue 31471281 to Business Intelligence

Removed known issue 31080901from Middleware Extensions for

10 JUN 2020 Added known issue 31374912 to Business Intelligence

20 MAY 2020 Added known issue 31313240 to Business Intelligence

20 MAY 2020 Added known issue 31293872 to Business Intelligence

20 MAY 2020 Added known issue 31264913 to Business Intelligence

05 MAY 2020 Added known issue 30896915 to Functional Setup Manager