Frequently Asked Questions

Products:

1. What do you sell here?

We sell all types of Tea,Dry fruits and Nuts include Black Tea, Green Tea, Cloves, Mustard, Cardamom,
Ginger, Fenugreek, Tamarind, Almonds, cashew nuts, raisins.

2. Do you sell Tea and Dry Fruits and Nuts ?

Yes, we sell whole Tea and Dry Fruits and Nuts varieties here. We are going to sell future.

Shipping:

1. Do you ship to my area?

We ship all parts of India where any Courier Service is present.

2. How can I track my order?

We will provide you the tracking # once the package is shipped and tell you the Courier service.

3. How much are the shipping charges?

Here are the slabs for whole of India.

4. What is the estimated delivery time?

The delivery time depends on the State to which it's being shipped. The products are shipped from
Delhi-NCR, Uttar Pradesh and Rajasthan

5. Do you deliver Internationally?

No, we don't deliver Internationally. You can order from anywhere in the world, but you have to make
sure that the shipping address is within India.

Packaging:

1. How are items packed?

All items are carefully packaged at our Storehouse. We ensure that the item is waterproof.

2. What to do if I find my product is opened when I receive it.

Please call to our customer care # for any faulty product.

Payment and Refund Policy:

1. What are different Payment methods at ChaskaMart.com?

The following are the different payment methods that we accept at our website.

a) Credit Cards
b) ATM cum Debit Cards
c) Net Banking
d) E-wallets

2. Is it Secure to use my Credit/Debit card on ChaskaMart.com?

Shopping at ChaskaMart.com is 100% safe. All payments are processed through Secure and trusted
Payment Gateways. Our website uses 256 Bit encryption technology to protect your card information
while securely transmitting it to the Banks for processing the payment. Again, you need to enter the
online password which acts as an additional layer of security for your card transaction. This Online
Password is known only to you. We assure you that shopping at ChaskaMart.com is 100% safe and
Secure.

3. How can I cancel my order at ChaskaMart.com?

You can cancel the order before your item is shipped, we will refund the entire amount. You can send an
email or call to our customer care # or chat with our Online Agent through the website to cancel the
order.

4. Can I cancel the order after the Item is shipped?

Please contact the customer care support, we will let you know what to do.