Q1.

Are the deliverable items (selected by the customers) wrapped and decorated in an exact
similar (ditto) manner as they are shown doing on the website?
A1. Yes the items we deliver look 110% same as what is shown on the website. Unlike others,
we neither claim nor publish anything like the following:
“A Rakhi will be shipped safely and exactly in the similar way as it is shown on the website.
However, in case of any urgency or last minute changes, we ship equally good quality Rakhis to
the destination.”

Q2. What all kinds of gifts do you send along with Rakhi?
A2. We send free Chocolates, Rolichawal and greeting cards. You can easily choose from our
Rakhi Gift Hamper comprising of Rakhi with dry fruits, chocolates, sweets and cookies. In
addition to this, you can select from add-on (i.e. After performing this step ‘Add to cart’).

Q3. What materials you have used for making Rakhis?

A3. We have used pure cotton threads. In some cases ‘resham’ thread has also been used.

Q4. Is there is a pearl and diamond Rakhi available in your store? How do you ensure the safety
of such Rakhis while they are being shipped to the concerned destinations? Do you follow any
regulations or guidelines to ensure safety of the expensive stones and pearls fixed on the
Rakhis?
A4. To ensure safety and security of your packages, we use the services of the best and the
most trustworthy-reliable courier company. We make sure that Courier Company follows all the
rules and regulations.

Q5. Maximum how many days are required to send Rakhi from one location to another within
India?
A5. We take around four to five business days to ship your items within India with an added
advantage of free shipping. We also provide you shipping code while the item is being shipped.

Q6. Do you deliver services outside India? If yes, then which all countries do you cover?
A6. We offer services in countries like the USA and Germany.

Q7.What is the pricing structure of delivering services to destinations outside India?

One table with condition:

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Q8. Do you refund money if the parcel gets damaged on the way or reaches late?
A8. It depends upon the situation. The first and foremost thing is we never cancel any of our
Rakhi orders; but in case a need arises, we certainly refund the money.
Q9. Do you have any option where I get to select the Rakhi Thali? Or can I prepare my own
Rakhi Thali and then send it along with the Rakhi?
A9. Yes first check out the Rakhi Thali; then select Rakhis and lastly select an add-on to make a
perfect Rakhi Gift Hamper for your loved one.

Q10. How do you manage to send sweets, chocolates and other edible items along with Rakhi?
Don’t they get perished on the way?
A10. We take special care of couriers that come with the label of perishable items.

What is smartdoggys.com?

We are one of India's exclusive online stores for doggie products. Our products
range from dog food, medicines, toys, bath and skin care products, comfy and trendy
dog beds, chic collars and leashes, fashionable dog apparel, to an awesome range
of accessories for pets and pet lovers!

We have a huge collection of yummy treats, biscuits, bones and other goodies for
the most loved pet.

What is the benefit of buying from smartdoggys.com?

Our company philosophy is pretty simple: We want to offer the best possible
collection of pet products and deals for our customers. Our endeavor is to ensure
that you get the widest possible choice of top rated products at the best possible
price anywhere in India combined with best possible service and timely delivery of
products at your doorstep.

How do I know my order has been confirmed?

After checking out during the payment process, you will get a confirmation that your
payment has been processed successfully. You will also get a mail in your registered
email id.

How do I check my order status?

We will ship within a week of receiving the order. We will mail you the name of the
courier company and the tracking number of your consignment in your registered
email address. In case you do not receive a mail from us within 24hrs of placing an
order please check your spam folder. Alternatively, you can check the same under
View Orders in My Dashboard page, where status option gives you the current status
of your order being shipped.

Is it safe to use my Credit Card Online at smartdoggys.com?

We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issues in India
and we accept Debit cards of all banks issued in India. All your transactions online
are protected & secured by the payment gateway our website is integrated with. It
encrypts your credit card and relevant information during the entire transaction
process. This encryption makes your shopping experience safe and secure.

What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times
when unexpected demands exceed our supply. We will notify you at the time of
check out if the item selected is not in stock. In the rare circumstance where the
order has been accepted and due to some reasons we are not able to ship, we will
notify you within 2 days and the money will be returned to you in the same mode by
which the payment was made (i.e. Credit Card or Cheque) within 10 working days.

Are there any other hidden charges like Octroi or Entry tax?

You will get the final price during check out. Our prices are all inclusive and you need
not pay anything extra.

How are the products packaged?

Each of the individual products are securely packaged and put into a box. The box is
sealed well ensuring a safe delivery to your doorstep.

How long will it take to receive my orders?

For all areas serviced by reputed couriers, the delivery time would be within 3 to 7
business days after dispatch (business days exclude Sundays and other holidays).
However items weighing over 2 kilos or high volume may take a couple of days
longer to reach. For other areas the products may take 1-2 weeks depending on the
location.

Who pays for the shipping charges?

We provide Free Shipping in AHmedabad Only all Orders of Rs. 500 and above. For
Orders below Rs. 500, shipping charges of Rs.50 will apply. However for items
booked on Cash on Delivery shipping charges of Rs.50 will apply.

What happens if I am not available at the time of delivery?

Our delivery partners will attempt to deliver the package thrice before it is returned
back to our warehouse. Please provide your mobile number in the delivery address
as it will help in making a faster delivery.