Shipping Policy

What locations do you ship to?

MIMA offers worldwide shipping on every order! The shipping order cost is calculated from
where you live and may vary. We package & ship orders to nearly every country across the
globe but transit time will vary from location to location.

How long does an order take to arrive once shipped?

All orders are processed & shipped as soon as possible through many of our domestic and
international warehouses, depending on the fastest shipping method available to your
location. We typically take 1-3 business days for handling & processing your order. The
typical delivery time frame is anywhere from 10-20 business days. Depending on your
location, you might receive items much earlier. Please allow extra time during our busy
season as postal delays are out of our control. Additional factors such as distance, customs,
and natural disasters may cause further postal delays. Tracking information, including the
carriers, are provided with every order. Every order is ensured, if your package does not
arrive you are eligible for a refund or replacement within 7 days. Please reach out to
mimainquiries@gmail.com for additional assistance in this matter.

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes
additional delays may arise that are beyond our control such as postal delays or customs
inspections. Thank you for your patience and understanding.

What do I do if my order is lost in the mail?

If your order happens to get held by customs, lost in transit, or returned to us for any reason,
don’t be afraid to contact us! The postal service is out of our control once your package
leaves our warehouse. However, in cases like this, because the packages are insured, we
will send you a new package with priority shipping and full tracking, if possible. Please see
our refund and return policy for when these might be applicable to shipping situations.

Are there any hidden customs fees or import taxes?

Depending on your location and laws in your area, you may be liable to pay for duties and
taxes once you receive your order. Import taxes, duties and related customs fees may be
charged once your order arrives to its destination, which are determined by your local
customs office. Please seek additional guidance based on your location and the associated
import laws. Payment of these charges and taxes are your responsibility and will not be
covered by us. We are not responsible for delays caused by the customs department in your
country. For further details of charges, please contact your local customs office.

Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the
case, please contact us as soon as possible and we will do everything we can to help you
resolve any situation that we have control over.

Thank you for visiting and shopping at MIMA.