No of

No of Faults
Previous No of No of No of ADSL_Cle OTHER_Cl Remain
Day Faults Attended Faults arance earance at the
Team Faults Reported Faults Cleared Rate Rate SLA3HR SLA6HR EOD
A 6 1150 1118 783 76.07% 66.71% 94.99% 98.93% 25
B 14 745 730 330 53.49% 41.75% 94.79% 96.58% 22
C 6 673 657 269 53.57% 35.71% 96.50% 98.48% 15
Percenta
ge of
Faults No of
Attended Faults
Within No of Attended
the day Shifts Per Head Daily_KPI
97.84% 13 86 99.99%
97.10% 16 45.625 98.72%
97.79% 13 50.53846 95.95%
 ADSL_No OTHER_N
No of No of of ADSL_Cle o of OTHER_Cl
Attended Faults Attended arance Atended earance
Date Team Calling Name Faults Cleared Faults Rate Faults Rate
8/13/2020 Asanka 1 1 1 100.00%
8/13/2020 Chanaka 1 1
8/13/2020 Hareen 1 1
8/13/2020 Jagath 4 2 4 50.00%
8/13/2020 Naleen 1 1 1 100.00%
8/13/2020 Sadun 3 3
8/13/2020 Shirantha 1 1 1 100.00%
8/13/2020 Thilini 1 1 1 100.00%
8/13/2020 A Chanaka 135 110 42 83.33% 93 80.65%
8/13/2020 A Dineesha 48 15 11 45.45% 37 27.03%
8/13/2020 A Hareen 137 109 53 81.13% 84 78.57%
8/13/2020 A Jagath 132 113 51 90.20% 81 82.72%
8/13/2020 A Namal 42 9 10 40.00% 32 15.63%
8/13/2020 A Nirmitha 131 108 51 86.27% 80 80.00%
8/13/2020 A Pradeep 1 1
8/13/2020 A Prashanthi 60 29 21 47.62% 39 48.72%
8/13/2020 A Ryan 54 21 20 45.00% 34 35.29%
8/13/2020 A Sadun 133 109 48 83.33% 85 81.18%
8/13/2020 A Shamila 55 28 19 57.89% 36 47.22%
8/13/2020 A Thilini 140 107 54 85.19% 86 70.93%
8/13/2020 A Udeshika 50 25 17 52.94% 33 48.48%
8/13/2020 B Anupama 48 17 9 44.44% 39 33.33%
8/13/2020 B Anuruddhika 52 27 14 57.14% 38 50.00%
8/13/2020 B Danushka 52 25 20 40.00% 32 53.13%
8/13/2020 B Deshapriya 42 16 13 46.15% 29 34.48%
8/13/2020 B Dilshan 53 27 10 40.00% 43 53.49%
8/13/2020 B Dineesha 3 3
8/13/2020 B Dulani 46 16 8 62.50% 38 28.95%
8/13/2020 B Imalka 49 18 9 55.56% 40 32.50%
8/13/2020 B Indika 46 17 18 50.00% 28 28.57%
8/13/2020 B Laknadi 40 15 19 36.84% 21 38.10%
8/13/2020 B Mahendra 53 30 24 70.83% 29 44.83%
8/13/2020 B Pahan 52 22 17 41.18% 35 42.86%
8/13/2020 B Ruwan 43 23 14 64.29% 29 48.28%
8/13/2020 B Ryan 1 1
8/13/2020 B Sajeewi 48 24 11 54.55% 37 48.65%
8/13/2020 B Shalika 51 28 12 75.00% 39 48.72%
8/13/2020 B Sriharan 51 25 17 64.71% 34 41.18%
8/13/2020 C Achini 60 18 20 40.00% 40 25.00%
8/13/2020 C Asanka 39 13 11 36.36% 28 32.14%
8/13/2020 C Dulini 69 36 18 61.11% 51 49.02%
8/13/2020 C Kamal 44 13 11 45.45% 33 24.24%
8/13/2020 C Kavidu 39 15 15 53.33% 24 29.17%
8/13/2020 C Kavinda 37 12 15 46.67% 22 22.73%
8/13/2020 C Naleen 40 17 9 66.67% 31 35.48%
8/13/2020 C Nirmal 54 24 13 53.85% 41 41.46%
8/13/2020 C Pradeep 64 22 18 44.44% 46 30.43%
8/13/2020 C Priyanthi 67 31 23 56.52% 45 42.22%
8/13/2020 C Rushanthan 39 19 10 50.00% 29 48.28%
8/13/2020 C Shirantha 43 29 20 80.00% 23 56.52%
8/13/2020 C Tella 61 20 13 53.85% 48 27.08%
8/13/2020 C Thilini 1 1
No of
Hours
Worked_
V2 SLA3HR SLA6HR
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
4 100.00% 100.00%
1 100.00% 100.00%
2 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
8 77.78% 100.00%
7 97.92% 97.92%
8 99.27% 100.00%
8 98.48% 100.00%
6 90.48% 95.24%
8 93.89% 100.00%
1 100.00% 100.00%
8 95.00% 95.00%
8 96.30% 96.30%
8 100.00% 100.00%
8 96.36% 96.36%
8 98.57% 98.57%
7 98.00% 100.00%
8 89.58% 91.67%
7 98.08% 100.00%
8 100.00% 100.00%
7 95.24% 95.24%
8 98.11% 98.11%
3 100.00% 100.00%
8 86.96% 95.65%
8 89.80% 93.88%
6 86.96% 89.13%
6 100.00% 100.00%
7 94.34% 100.00%
8 98.08% 98.08%
6 100.00% 100.00%
1 100.00% 100.00%
9 93.75% 93.75%
8 98.04% 100.00%
6 92.16% 92.16%
6 96.67% 96.67%
8 97.44% 100.00%
9 95.65% 95.65%
8 95.45% 100.00%
8 97.44% 100.00%
7 86.49% 100.00%
7 100.00% 100.00%
6 100.00% 100.00%
6 96.88% 96.88%
7 95.52% 97.01%
7 100.00% 100.00%
8 95.35% 100.00%
7 98.36% 98.36%
1 100.00%