No of

No of Faults
Previous No of No of No of ADSL_Cle OTHER_Cl Remain
Day Faults Attended Faults arance earance at the
Team Faults Reported Faults Cleared Rate Rate SLA3HR SLA6HR EOD
C 25 773 751 257 51.89% 31.32% 84.29% 94.94% 47
A 22 736 727 240 43.65% 30.78% 71.80% 95.32% 24
B 96 1009 1047 279 52.55% 22.75% 66.09% 89.68% 52
Percenta
ge of
Faults No of
Attended Faults
Within No of Attended
the day Shifts Per Head Daily_KPI
94.11% 15 50.07 92.41%
96.83% 12 60.58 86.92%
95.29% 15 69.80 84.62%
 ADSL_No OTHER_N
No of No of of ADSL_Cle o of OTHER_Cl
Attended Faults Attended arance Atended earance
Date Team Calling Name Faults Cleared Faults Rate Faults Rate
8/21/2020 A Chanaka 51 14 13 30.77% 38 26.32%
8/21/2020 A Deshapriya 1 1
8/21/2020 A Dineesha 70 20 12 25.00% 58 29.31%
8/21/2020 A Harin 60 23 9 55.56% 51 35.29%
8/21/2020 A Jagath 62 10 8 25.00% 54 14.81%
8/21/2020 A Lakshika 41 11 7 57.14% 34 20.59%
8/21/2020 A Namal 63 17 10 60.00% 53 20.75%
8/21/2020 A Nirmitha 61 32 12 66.67% 49 48.98%
8/21/2020 A Prashanthi 68 27 10 40.00% 58 39.66%
8/21/2020 A Ryan 55 18 7 28.57% 48 33.33%
8/21/2020 A Sadun 66 16 11 36.36% 55 21.82%
8/21/2020 A Shamila 70 25 21 47.62% 49 30.61%
8/21/2020 A Thilini 58 27 6 50.00% 52 46.15%
8/21/2020 B Achini 1 1
8/21/2020 B Anuruddhika 61 17 10 50.00% 51 23.53%
8/21/2020 B Chanaka 1 1
8/21/2020 B Danushka 74 22 14 78.57% 60 18.33%
8/21/2020 B Deshapriya 67 11 9 44.44% 58 12.07%
8/21/2020 B Dilshan 73 35 16 37.50% 57 50.88%
8/21/2020 B Dineesha 1 1
8/21/2020 B Dulani 69 23 7 57.14% 62 30.65%
8/21/2020 B Imalka 58 13 6 33.33% 52 21.15%
8/21/2020 B Indika 74 27 15 46.67% 59 33.90%
8/21/2020 B Laknadi 74 31 7 71.43% 67 38.81%
8/21/2020 B Lakshika 1 1
8/21/2020 B Mahendra 74 6 8 12.50% 66 7.58%
8/21/2020 B Mahesh 85 21 7 85.71% 78 19.23%
8/21/2020 B Prajani 67 16 6 16.67% 61 24.59%
8/21/2020 B Ruwan 63 11 5 60.00% 58 13.79%
8/21/2020 B Sajeewi 82 18 9 66.67% 73 16.44%
8/21/2020 B Shalika 36 9 5 60.00% 31 19.35%
8/21/2020 B Shamila 1 1
8/21/2020 B Sriharan 85 19 13 61.54% 72 15.28%
8/21/2020 C Achini 60 22 12 50.00% 48 33.33%
8/21/2020 C Asanka 47 20 10 70.00% 37 35.14%
8/21/2020 C Dulini 70 36 13 84.62% 57 43.86%
8/21/2020 C Hasantha 47 11 6 33.33% 41 21.95%
8/21/2020 C Kamal 58 17 8 50.00% 50 26.00%
8/21/2020 C Kasun 26 5 2 24 20.83%
8/21/2020 C Kavidu 57 15 6 66.67% 51 21.57%
8/21/2020 C Kavinda 52 12 6 16.67% 46 23.91%
8/21/2020 C Naleen 61 24 4 75.00% 57 36.84%
8/21/2020 C Priyanthi 69 36 10 50.00% 59 52.54%
8/21/2020 C Rushanthan 47 16 10 50.00% 37 29.73%
8/21/2020 C Senaka 52 12 9 44.44% 43 18.60%
8/21/2020 C Shirantha 50 17 5 40.00% 45 33.33%
8/21/2020 C Tella 55 14 5 20.00% 50 26.00%
8/21/2020 Hasantha 3 2 3 66.67%
8/21/2020 Imalka 1 1 1 100.00%
8/21/2020 Kamal 1 1
8/21/2020 Kavidu 1 1
8/21/2020 Lakshika 2 1 1
8/21/2020 Namal 1 1
8/21/2020 Nirmitha 1 1 1 100.00%
8/21/2020 Ryan 2 1 2 50.00%
No of
Hours
Worked_
V2 SLA3HR SLA6HR
5 94.12% 98.04%
1 0.00%
7 84.29% 91.43%
7 63.33% 98.33%
5 87.10% 90.32%
5 92.68% 100.00%
8 44.44% 98.41%
8 75.41% 100.00%
7 52.94% 85.29%
8 78.18% 98.18%
8 54.55% 100.00%
8 85.71% 91.43%
8 62.07% 100.00%
1 0.00%
6 55.74% 100.00%
1 100.00% 100.00%
7 22.97% 83.78%
8 71.64% 80.60%
7 50.68% 76.71%
1 100.00% 100.00%
7 63.77% 84.06%
6 65.52%
8 22.97% 100.00%
8 74.32% 100.00%
1 100.00% 100.00%
7 81.08% 82.43%
8 91.76% 98.82%
7 94.03% 94.03%
7 69.84% 76.19%
8 93.90% 100.00%
4 86.11% 100.00%
1 100.00% 100.00%
6 97.65% 98.82%
9 90.00% 90.00%
9 68.09% 100.00%
8 87.14% 92.86%
7 91.49% 95.74%
8 87.93% 96.55%
4 57.69% 92.31%
8 82.46% 94.74%
8 88.46% 92.31%
8 90.16% 91.80%
7 88.41% 88.41%
7 70.21% 100.00%
8 76.92% 100.00%
8 88.00% 100.00%
7 92.73% 98.18%
3 33.33% 66.67%
1 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00%
2 50.00% 100.00%