No of

No of Faults
Previous No of No of No of ADSL_Cle OTHER_Cl Remain
Day Faults Attended Faults arance earance at the
Team Faults Reported Faults Cleared Rate Rate SLA3HR SLA6HR EOD
C 27 642 664 289 47.95% 40.95% 91.72% 95.18% 5
B 129 730 824 365 49.19% 42.19% 48.18% 83.13% 35
A 22 868 867 381 43.75% 44.04% 69.78% 96.31% 22
Percenta
ge of
Faults No of
Attended Faults
Within No of Attended
the day Shifts Per Head Daily_KPI
99.25% 16 40.77 96.92%
95.93% 15 55.46 93.87%
97.53% 13 64.56 93.70%
 ADSL_No OTHER_N
No of No of of ADSL_Cle o of OTHER_Cl
Attended Faults Attended arance Atended earance
Date Team Calling Name Faults Cleared Faults Rate Faults Rate
7/3/2020 A Chanaka 68 30 18 33.33% 50 48.00%
7/3/2020 A Dineesha 75 42 17 35.29% 58 62.07%
7/3/2020 A Hareen 73 30 22 54.55% 51 35.29%
7/3/2020 A Jagath 75 45 39 58.97% 36 61.11%
7/3/2020 A Namal 65 19 16 50.00% 49 22.45%
7/3/2020 A Nirmitha 70 33 27 59.26% 43 39.53%
7/3/2020 A Ryan 83 35 21 23.81% 62 48.39%
7/3/2020 A Sadun 60 13 21 33.33% 39 15.38%
7/3/2020 A Shamila 82 38 24 37.50% 58 50.00%
7/3/2020 A Sujeewani 55 34 18 44.44% 37 70.27%
7/3/2020 A Thilini 69 35 24 70.83% 45 40.00%
7/3/2020 A Udeshika 66 27 26 34.62% 40 45.00%
7/3/2020 B Anupama 59 26 16 31.25% 43 48.84%
7/3/2020 B Danushka 73 29 19 47.37% 54 37.04%
7/3/2020 B Deshapriya 56 25 21 42.86% 35 45.71%
7/3/2020 B Dilshan 61 26 24 50.00% 37 37.84%
7/3/2020 B Dulani 60 25 15 53.33% 45 37.78%
7/3/2020 B Imalka 61 24 22 31.82% 39 43.59%
7/3/2020 B Laknadi 61 28 17 58.82% 44 40.91%
7/3/2020 B Mahesh 72 31 24 58.33% 48 35.42%
7/3/2020 B Pahan 53 31 14 64.29% 39 56.41%
7/3/2020 B Prajani 55 30 19 31.58% 36 66.67%
7/3/2020 B Ruwan 60 25 17 47.06% 43 39.53%
7/3/2020 B Sajeewi 71 31 18 72.22% 53 33.96%
7/3/2020 B Shamila 1 1
7/3/2020 B Sriharan 66 34 17 70.59% 49 44.90%
7/3/2020 B Tella 1 1
7/3/2020 C Anojan 47 22 16 50.00% 31 45.16%
7/3/2020 C Asanka 38 19 14 64.29% 24 41.67%
7/3/2020 C Dulini 59 34 21 57.14% 38 57.89%
7/3/2020 C Kamal 50 20 21 38.10% 29 41.38%
7/3/2020 C Kasun 38 9 11 18.18% 27 25.93%
7/3/2020 C Kavinda 50 17 19 42.11% 31 29.03%
7/3/2020 C Naleen 49 27 22 68.18% 27 44.44%
7/3/2020 C Nirmal 57 25 18 44.44% 39 43.59%
7/3/2020 C Pradeep 45 25 18 61.11% 27 51.85%
7/3/2020 C Priyanthi 57 26 23 56.52% 34 38.24%
7/3/2020 C Rushanthan 43 25 16 31.25% 27 74.07%
7/3/2020 C Ryan 1 1 1 100.00%
7/3/2020 C Shirantha 49 19 18 55.56% 31 29.03%
7/3/2020 C Tella 59 20 18 44.44% 41 29.27%
7/3/2020 C Udeshika 1 1
7/3/2020 Dineesha 1 1
7/3/2020 Hareen 1 1
7/3/2020 Mahesh 1 1
7/3/2020 Namal 1 1 1 100.00%
7/3/2020 Pahan 2 2
7/3/2020 Rushanthan 1 1 1 100.00%
7/3/2020 Sajeewi 2 2 2 100.00%
No of
Hours
Worked_
V2 SLA3HR SLA6HR
6 61.76% 95.59%
6 65.33% 97.33%
8 87.67% 100.00%
9 74.67% 96.00%
7 47.69% 92.31%
7 85.71% 100.00%
8 60.24% 86.75%
7 36.67% 98.33%
7 75.61% 95.12%
6 34.55% 94.55%
8 98.55% 100.00%
6 86.36% 100.00%
7 35.59% 66.10%
7 20.55% 100.00%
8 64.29% 66.07%
6 50.82% 67.21%
7 30.00% 70.00%
7 31.15% 98.36%
7 45.90% 65.57%
8 83.33% 100.00%
8 7.55% 100.00%
7 38.18% 63.64%
8 58.33% 70.00%
7 53.52% 100.00%
1 100.00% 100.00%
7 86.36% 100.00%
1 0.00%
8 100.00% 100.00%
8 97.37% 100.00%
8 89.83% 91.53%
8 84.00% 92.00%
7 86.84% 100.00%
8 86.00% 86.00%
8 97.96% 100.00%
8 91.23% 91.23%
8 93.33% 97.78%
8 89.47% 91.23%
8 100.00% 100.00%
1 100.00%
8 87.76% 100.00%
8 89.83% 91.53%
1 100.00% 100.00%
1 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00%
1 100.00%
1 100.00% 100.00%
1 100.00%