No of

No of Faults
Previous No of No of No of ADSL_Cle OTHER_Cl Remain
Day Faults Attended Faults arance earance at the
Team Faults Reported Faults Cleared Rate Rate SLA3HR SLA6HR EOD
B 16 708 706 300 54.05% 39.36% 89.94% 97.03% 14
A 20 708 695 312 46.72% 43.90% 88.20% 95.54% 24
C 11 622 613 234 47.09% 34.20% 94.29% 97.72% 16
Percenta
ge of
Faults No of
Attended Faults
Within No of Attended
the day Shifts Per Head Daily_KPI
98.07% 13 54.31 99.52%
96.70% 15 46.33 97.06%
97.47% 15 40.87 92.49%
 ADSL_No OTHER_N
No of No of of ADSL_Cle o of OTHER_Cl
Attended Faults Attended arance Atended earance
Date Team Calling Name Faults Cleared Faults Rate Faults Rate
8/14/2020 A Aslam 1 1 1 100.00%
8/14/2020 A Chanaka 57 16 19 42.11% 38 21.05%
8/14/2020 A Danushka 1 1
8/14/2020 A Deshapriya 1 1
8/14/2020 A Dineesha 46 16 21 28.57% 25 40.00%
8/14/2020 A Harin 45 25 17 52.94% 28 57.14%
8/14/2020 A Jagath 49 23 19 47.37% 30 46.67%
8/14/2020 A Lakshika 41 20 8 50.00% 33 48.48%
8/14/2020 A Mahendra 1 1
8/14/2020 A Namal 35 15 9 22.22% 26 50.00%
8/14/2020 A Nirmal 1 1
8/14/2020 A Nirmitha 38 19 16 31.25% 22 63.64%
8/14/2020 A Prashanthi 61 36 22 59.09% 39 58.97%
8/14/2020 A Ryan 36 13 5 20.00% 31 38.71%
8/14/2020 A Sadun 64 20 20 45.00% 44 25.00%
8/14/2020 A Shamila 60 32 23 60.87% 37 48.65%
8/14/2020 A Sujeewani 53 21 23 47.83% 30 33.33%
8/14/2020 A Thilini 47 25 16 56.25% 31 51.61%
8/14/2020 A Udeshika 58 30 26 53.85% 32 50.00%
8/14/2020 B Anupama 60 31 13 69.23% 47 46.81%
8/14/2020 B Anuruddhika 75 24 15 60.00% 60 25.00%
8/14/2020 B Chanaka 2 2
8/14/2020 B Danushka 58 16 14 21.43% 44 29.55%
8/14/2020 B Deshapriya 49 16 14 28.57% 35 34.29%
8/14/2020 B Dilshan 44 18 10 50.00% 34 38.24%
8/14/2020 B Imalka 48 24 6 50.00% 42 50.00%
8/14/2020 B Indika 53 21 9 88.89% 44 29.55%
8/14/2020 B Laknadi 45 22 8 50.00% 37 48.65%
8/14/2020 B Mahendra 60 26 10 70.00% 50 38.00%
8/14/2020 B Mahesh 62 30 17 64.71% 45 42.22%
8/14/2020 B Ryan 1 1 1 100.00%
8/14/2020 B Sajeewi 55 33 9 66.67% 46 58.70%
8/14/2020 B Shalika 35 9 12 33.33% 23 21.74%
8/14/2020 B Shamila 2 2
8/14/2020 B Sriharan 57 29 11 63.64% 46 47.83%
8/14/2020 B Udeshika 1
8/14/2020 C Achini 7 2 3 66.67% 4
8/14/2020 C Anojan 58 21 14 28.57% 44 38.64%
8/14/2020 C Asanka 34 14 6 50.00% 28 39.29%
8/14/2020 C Dilshan 1 1
8/14/2020 C Dulini 56 28 17 64.71% 39 43.59%
8/14/2020 C Hasantha 37 12 11 36.36% 26 30.77%
8/14/2020 C Indika 1 1
8/14/2020 C Kamal 32 11 4 75.00% 28 28.57%
8/14/2020 C Kasun 31 9 10 30.00% 21 28.57%
8/14/2020 C Kavidu 34 10 10 40.00% 24 25.00%
8/14/2020 C Kavinda 52 17 18 27.78% 34 35.29%
8/14/2020 C Naleen 42 16 18 55.56% 24 25.00%
8/14/2020 C Nirmal 54 23 15 66.67% 39 33.33%
8/14/2020 C Priyanthi 56 31 21 61.90% 35 51.43%
8/14/2020 C Sadun 1 1
8/14/2020 C Senaka 35 9 15 26.67% 20 25.00%
8/14/2020 C Shirantha 42 17 14 50.00% 28 35.71%
8/14/2020 C Tella 40 14 12 50.00% 28 28.57%
8/14/2020 Asanka 1 1 1 100.00%
8/14/2020 Nirmitha 1 1
8/14/2020 Priyanthi 1 1 1 100.00%
8/14/2020 Shirantha 1 1 1 100.00%
8/14/2020 Sujeewani 1 1
No of
Hours
Worked_
V2 SLA3HR SLA6HR
1 0.00%
7 77.19% 89.47%
1 100.00% 100.00%
1 100.00% 100.00%
6 97.83% 100.00%
7 93.33% 100.00%
7 93.88% 95.92%
7 97.56% 100.00%
1 100.00% 100.00%
8 94.29% 100.00%
1 0.00%
7 94.74% 100.00%
8 67.21% 91.80%
7 100.00% 100.00%
9 87.50% 89.06%
8 96.67% 98.33%
7 81.13% 96.23%
8 95.74% 97.87%
8 77.59% 91.38%
8 95.00% 96.67%
6 90.67% 100.00%
2 50.00% 100.00%
8 82.76% 94.83%
8 93.88% 93.88%
7 93.18% 95.45%
6 87.50% 93.75%
8 94.34% 98.11%
6 88.89% 100.00%
6 86.67% 95.00%
7 83.87% 98.39%
1 100.00% 100.00%
7 92.73% 100.00%
4 91.43% 100.00%
2 100.00% 100.00%
6 91.23% 94.74%

2 71.43% 71.43%
8 96.55% 96.55%
9 94.12% 100.00%
1 100.00% 100.00%
7 98.21% 98.21%
6 83.78% 100.00%
1 100.00% 100.00%
7 100.00% 100.00%
8 64.52% 100.00%
7 97.06% 97.06%
8 94.23% 96.15%
7 97.62% 97.62%
8 98.15% 100.00%
8 96.43% 96.43%
1 100.00% 100.00%
6 100.00% 100.00%
7 92.86% 92.86%
8 100.00% 100.00%
1 100.00% 100.00%
1 100.00%
1 100.00% 100.00%
1 100.00% 100.00%
1 100.00% 100.00%