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  • Item Analysis (Reliability Test)

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    This document contains the results of an item analysis and reliability test conducted by statistician Clement Cordova. It assessed the reliability of 10 items measuring Product Quality and 10 items measuring Customer Satisfaction. The analysis found Cronbach's alpha values of .714 and .834 respectively, indicating acceptable reliability for both scales based on the number of items.

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    This document contains the results of an item analysis and reliability test conducted by statistician Clement Cordova. It assessed the reliability of 10 items measuring Product Quality and 10 items measuring Customer Satisfaction. The analysis found Cronbach's alpha values of .714 and .834 respectively, indicating acceptable reliability for both scales based on the number of items.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    20 views1 page

    Item Analysis (Reliability Test)

    Uploaded by

    leizel
    This document contains the results of an item analysis and reliability test conducted by statistician Clement Cordova. It assessed the reliability of 10 items measuring Product Quality and 10 items measuring Customer Satisfaction. The analysis found Cronbach's alpha values of .714 and .834 respectively, indicating acceptable reliability for both scales based on the number of items.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    ITEM ANALYSIS (RELIABILITY TEST)

    Statistician:
    MR. CLEMENT JOHN CORDOVA

    Proponents:
    JUL SUPERALES | ALYZZA MORDENO | ROXELLE GAMBOA

    Product Quality

    Reliability Statistics

    Cronbach's Alpha
    Based on
    Cronbach's Alpha Standardized Items N of Items

    .714 .717 10

    Customer Satisfaction

    Reliability Statistics

    Cronbach's Alpha
    Based on
    Cronbach's Alpha Standardized Items N of Items

    .834 .829 10

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