CUSTOMER SATISFACTION SURVEY

Customer Name __________________________________________________________

Address __________________________________________________________

Email __________________________________________________________

Phone __________________________________________________________

Which store do you use most often? ○ Fashion Cleaners ○ Vanity Cleaners

RATE OUR SERVICE

Customer Service Personnel: Excellent Good Average Poor
Friendly ○ ○ ○ ○
Knowledgeable ○ ○ ○ ○
Helpful ○ ○ ○ ○
Employee Appearance ○ ○ ○ ○
Speed and efficiency of service ○ ○ ○ ○

Drycleaning Quality:
Stain Removal ○ ○ ○ ○
Pressing ○ ○ ○ ○
Overall Cleaning Quality ○ ○ ○ ○

Shirt Laundry Quality:

Stain Removal ○ ○ ○ ○
Pressing ○ ○ ○ ○
Buttons Intact ○ ○ ○ ○
Overall Shirt Laundry Quality ○ ○ ○ ○

Overall Satisfaction:
Garments Ready When Promised ○ ○ ○ ○
Issues Resolved Promptly ○ ○ ○ ○
Special Requests Fulfilled ○ ○ ○ ○
 Just Wondering…

Would you be interested in…

monthly statements emailed? ○ Yes ○ No

paying your bill online? ○ Yes ○ No
Would you recommend us to a friend? ○ Yes ○ No

Please add any additional comments or suggestions.

Complete survey and receive

25% Off
Your next incoming order

Offer expires January 31st

Does not apply to alterations, leathers, furs or rugs
Limit one per customer – May not be combined with other discounts

Surveys may be returned to either location.

1145 N. Memorial Dr. • 1105 E. Main St.

Lancaster, OH 43130