Unit 1.

Phone conversations – Contents

VOCABULARIO. Los números

El alfabeto

Caracteres especiales -  guión = dash

/  barra = slash
@  arroba = at
33  doble tres = double three
_  guión bajo = underscore

algunas herramientas básicas  Escarpia/gancho = hook

 Perno = bolt
 Tornillo = screw
 Tuerca = nut
 Pinza = clip
 Abrazadera/sargento = clamp
 Cuerda = rope
 Muelle = spring
 Junta = washer
 Bolígrafo = pen
 Cable = wire
 Clavo = nail

LENGUAJE Preguntar por alguien al teléfono  Hello, is that the Technical Department?
FUNCIONAL Y  Yes, it is. Can I help you?
ESTRUCTURAS  Can I speak to…, please?
 I’m afraid he is not here now
 Thank you very much
 You are welcome

Coger un recado  Can you take a message, please?

Hacer y comprobar un pedido
 Can I leave a message, please?
 Sure. Just a second, please.
 My name is …
 My phone number is…
 Can you repeat, please?
 How do you spell that?
 I will give the message to…
 Are you ready?
 How can I help you?
 I need ……
 Can you give me the reference number,
please?
 How many ….. do you need?
 How many ….. are there?
 There are…..
@ at
What do you say in these situations?
- You want to speak with Mr. Smith from the Sales Department
- You are the receptionist. Mr Smith is not there.
- You want to give a message
- You don’t understand a letter in a code
- You need to change an order : (ya no necesitas lo que está en No y sí necesitas lo que está en Yes) La
recepcionista te informa de lo que sí hay y de lo que no hay.
- Ask how many things are there of what you need
- The receptionist answers

Yes No

- You are the receptionist. You inform of the things in the store
Yes No

1155

237

40

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Ejercicios trabajados en clase:
- Reading + ex 1,2
- REFERENCE AND TELEPHONE NUMBERS 2.
- MORE NUMBERS 5,6 , 3 (write these words as numbers)
- SPELLING 2, 9
- CHECKING AN ORDER 1 and dictation
o Hello, I need a HOOK  Hola, necesito un gancho
o We haven’t got any BOLTS
o In the office we have got some SCREWS
o We need a NUT and a CLIP
o A clip is not the same as a CLAMP
o
- PHONE CONVERSATIONS 1, 2 , 5, 1,2,3
- DICTATION
o I’m afraid we haven’t got any ROPES
o Can you give me the SPRING, please?
o How can I help you?
o How can I buy a WASHER?
o Necesito algunos clavos
o ¿Cuántos clavos necesitas?
o ¿Cuántos clavos hay? How many nails are there?
o Hay 15 clavos There are fifteen nails.
- WHAT DO YOU SAY IN THESE CONVERSATIONS?