Descriptive Statistics

Mean Std. Deviation N

Customer Satisfaction 1.250 .4385 40

Easy to use 1.950 1.0365 40
Accessibility 2.000 1.1323 40
Reliable 2.200 1.2237 40

Correlations

Customer Easy to use Accessibility Reliable

Satisfaction

Customer Satisfaction 1.000 .197 .258 .287

Easy to use .197 1.000 .787 .695

Pearson Correlation
Accessibility .258 .787 1.000 .777

Reliable .287 .695 .777 1.000

Customer Satisfaction . .111 .054 .036
Easy to use .111 . .000 .000
Sig. (1-tailed)
Accessibility .054 .000 . .000
Reliable .036 .000 .000 .
Customer Satisfaction 40 40 40 40

Easy to use 40 40 40 40
N
Accessibility 40 40 40 40

Reliable 40 40 40 40

Variables Entered/Removeda

Model Variables Variables Method

Entered Removed

Reliable,
1 Easytouse, . Enter
b
Accessibility

a. Dependent Variable: CustomerSatisfaction

b. All requested variables entered.
 Model Summaryb

Model R R Square Adjusted R Std. Error of the Durbin-Watson

Square Estimate
a
1 .295 .087 .011 .4361 2.219

a. Predictors: (Constant), Reliable, Easy to use, Accessibility

b. Dependent Variable: Customer Satisfaction

ANOVAa

Model Sum of Squares df Mean Square F Sig.

Regression .652 3 .217 1.142 .345b

1 Residual 6.848 36 .190

Total 7.500 39

a. Dependent Variable: Customer Satisfaction

b. Predictors: (Constant), Reliable, Easy to use, Accessibility

Coefficientsa

Model Unstandardized Standardize t Sig. 95.0% Confidence Interval Correlations Collinearity

Coefficients d for B Statistics

Coefficients

B Std. Error Beta Lower Upper Zero- Partial Part Toleranc VIF

Bound Bound order e

(Constant) 1.021 .156 6.542 .000 .705 1.338

Easytouse -.028 .112 -.066 -.249 .805 -.254 .199 .197 -.041 -.040 .364 2.751

1 Accessibilit
.050 .117 .130 .432 .669 -.187 .287 .258 .072 .069 .279 3.588
y

Reliable .083 .093 .231 .892 .378 -.106 .271 .287 .147 .142 .377 2.650

a. Dependent Variable: Customer Satisfaction

Collinearity Diagnosticsa

Model Dimension Eigenvalue Condition Index Variance Proportions

(Constant) Easy to use Accessibility Reliable

1 1 3.734 1.000 .01 .01 .00 .01

 2 .155 4.914 .95 .02 .05 .04

3 .068 7.392 .00 .52 .01 .69

4 .043 9.265 .03 .46 .93 .26

a. Dependent Variable: Customer Satisfaction

Residuals Statisticsa

Minimum Maximum Mean Std. Deviation N

Predicted Value 1.099 1.576 1.250 .1293 40

Residual -.5484 .8734 .0000 .4190 40
Std. Predicted Value -1.170 2.523 .000 1.000 40
Std. Residual -1.257 2.003 .000 .961 40

a. Dependent Variable: Customer Satisfaction

Charts
 Correlations

Customer Easy to use Accessibility Reliable

Satisfaction

Customer Satisfaction 1.000 .197 .258 .287

Easy to use .197 1.000 .787 .695

Pearson Correlation
Accessibility .258 .787 1.000 .777

Reliable .287 .695 .777 1.000

Customer Satisfaction . .111 .054 .036
Easy to use .111 . .000 .000
Sig. (1-tailed)
Accessibility .054 .000 . .000
Reliable .036 .000 .000 .
N Customer Satisfaction 40 40 40 40

Easy to use 40 40 40 40

Accessibility 40 40 40 40
Reliable 40 40 40 40