HASIL UJI REGRESI LINEAR SEDERHANA DAN BERGANDA

IDENTIFICATION BUYER

Regression

Variables Entered/Removeda

Variables Variables
Model Entered Removed Method

1 IDEN.BUYERb . Enter

a. Dependent Variable: Kuaitas Layanan

b. All requested variables entered.

Model Summaryb

Adjusted R Std. Error of the

Model R R Square Square Estimate Durbin-Watson

1 ,225a ,051 ,046 ,45796 ,796

a. Predictors: (Constant), IDEN.BUYER

b. Dependent Variable: Kuaitas Layanan

ANOVAa

Model Sum of Squares df Mean Square F Sig.

1 Regression 2,326 1 2,326 11,089 ,001b

Residual 43,624 208 ,210

Total 45,950 209

a. Dependent Variable: Kuaitas Layanan

b. Predictors: (Constant), IDEN.BUYER

Coefficientsa

Standardized
Unstandardized Coefficients Coefficients Collinearity Statistics

Model B Std. Error Beta t Sig. Tolerance VIF

1 (Constant) 3,139 ,848 3,702 ,000

IDEN.BUYER ,474 ,142 ,225 3,330 ,001 1,000 1,000

a. Dependent Variable: Kuaitas Layanan

 Collinearity Diagnosticsa

Variance Proportions

Model Dimension Eigenvalue Condition Index (Constant) IDEN.BUYER

1 1 1,999 1,000 ,00 ,00

2 ,001 53,646 1,00 1,00

a. Dependent Variable: Kuaitas Layanan

Residuals Statisticsa

Minimum Maximum Mean Std. Deviation N

Predicted Value 5,7208 6,2477 5,9609 ,10549 210

Residual -1,18432 ,93109 ,00000 ,45687 210
Std. Predicted Value -2,276 2,718 ,000 1,000 210
Std. Residual -2,586 2,033 ,000 ,998 210

a. Dependent Variable: Kuaitas Layanan

PERCEIVED BBUYER SUPPORT

Regression

Variables Entered/Removeda

Variables Variables
Model Entered Removed Method

1 Perceived Buyer
. Enter
Supportb

a. Dependent Variable: Kuaitas Layanan

b. All requested variables entered.

Model Summaryb

Adjusted R Std. Error of the

Model R R Square Square Estimate Durbin-Watson
a
1 ,009 ,000 -,005 ,46999 ,798

a. Predictors: (Constant), Perceived Buyer Support

b. Dependent Variable: Kuaitas Layanan
 ANOVAa

Model Sum of Squares df Mean Square F Sig.

1 Regression ,004 1 ,004 ,017 ,895b

Residual 45,946 208 ,221

Total 45,950 209

a. Dependent Variable: Kuaitas Layanan

b. Predictors: (Constant), Perceived Buyer Support

Coefficientsa

Standardized
Unstandardized Coefficients Coefficients Collinearity Statistics

Model B Std. Error Beta t Sig. Tolerance VIF

1 (Constant) 6,029 ,517 11,661 ,000

Perceived Buyer Support -,011 ,087 -,009 -,132 ,895 1,000 1,000

a. Dependent Variable: Kuaitas Layanan

Collinearity Diagnosticsa

Variance Proportions

Perceived Buyer
Model Dimension Eigenvalue Condition Index (Constant) Support

1 1 1,998 1,000 ,00 ,00

2 ,002 31,850 1,00 1,00

a. Dependent Variable: Kuaitas Layanan

Residuals Statisticsa

Minimum Maximum Mean Std. Deviation N

Predicted Value 5,9491 5,9714 5,9609 ,00428 210

Residual -1,02679 ,90525 ,00000 ,46887 210
Std. Predicted Value -2,752 2,454 ,000 1,000 210
Std. Residual -2,185 1,926 ,000 ,998 210

a. Dependent Variable: Kuaitas Layanan

 LINIER BERGANDA

Regression

Variables Entered/Removeda

Variables
Model Variables Entered Removed Method

1 Perceived Buyer
Support, . Enter
b
IDEN.BUYER

a. Dependent Variable: Kuaitas Layanan

b. All requested variables entered.

Model Summaryb

Adjusted R Std. Error of the

Model R R Square Square Estimate Durbin-Watson

1 ,236a ,056 ,047 ,45783 ,807

a. Predictors: (Constant), Perceived Buyer Support, IDEN.BUYER

b. Dependent Variable: Kuaitas Layanan

ANOVAa

Model Sum of Squares df Mean Square F Sig.

1 Regression 2,561 2 1,280 6,109 ,003b

Residual 43,389 207 ,210

Total 45,950 209

a. Dependent Variable: Kuaitas Layanan

b. Predictors: (Constant), Perceived Buyer Support, IDEN.BUYER

Coefficientsa

Standardized
Unstandardized Coefficients Coefficients Collinearity Statistics

Model B Std. Error Beta t Sig. Tolerance VIF

1 (Constant) 3,444 ,895 3,847 ,000

IDEN.BUYER ,516 ,148 ,245 3,493 ,001 ,929 1,076

Perceived Buyer Support -,093 ,088 -,074 -1,060 ,291 ,929 1,076

a. Dependent Variable: Kuaitas Layanan

Collinearity Diagnosticsa

Variance Proportions

Perceived Buyer
Model Dimension Eigenvalue Condition Index (Constant) IDEN.BUYER Support

1 1 2,997 1,000 ,00 ,00 ,00

2 ,002 35,024 ,08 ,10 1,00

3 ,001 65,725 ,92 ,90 ,00

a. Dependent Variable: Kuaitas Layanan

Charts
UJI NORMALITAS

One-Sample Kolmogorov-Smirnov Test

Unstandardiz
ed Residual

N 210
a,b
Normal Parameters Mean ,0000000
Std.
,45563357
Deviation
Most Extreme Absolute ,056
Differences Positive ,045
Negative -,056
Test Statistic ,056
Asymp. Sig. (2-tailed) ,200c,d

a. Test distribution is Normal.

b. Calculated from data.
c. Lilliefors Significance Correction.
d. This is a lower bound of the true significance.

MODERASI

Regression

Variables Entered/Removeda

Variables Variables
Model Entered Removed Method

1 PERCIVED
BUYER*IDEN.B
UYER,
. Enter
IDEN.BUYER,
Perceived Buyer
Supportb

a. Dependent Variable: Kuaitas Layanan

b. All requested variables entered.

Model Summaryb

Adjusted R Std. Error of the

Model R R Square Square Estimate Durbin-Watson

1 ,337a ,114 ,101 ,44461 ,803

 a. Predictors: (Constant), PERCIVED BUYER*IDEN.BUYER, IDEN.BUYER, Perceived Buyer
Support
b. Dependent Variable: Kuaitas Layanan

ANOVAa

Model Sum of Squares df Mean Square F Sig.

1 Regression 5,229 3 1,743 8,817 ,000b

Residual 40,721 206 ,198

Total 45,950 209

a. Dependent Variable: Kuaitas Layanan

b. Predictors: (Constant), PERCIVED BUYER*IDEN.BUYER, IDEN.BUYER, Perceived Buyer Support

Coefficientsa

Standardized
Unstandardized Coefficients Coefficients Collinearity Statistics

Model B Std. Error Beta t Sig. Tolerance VIF

1 (Constant) 4,287 ,899 4,768 ,000

IDEN.BUYER ,410 ,146 ,195 2,805 ,006 ,893 1,119

Perceived Buyer Support -,185 ,089 -,147 -2,077 ,039 ,856 1,168

PERCIVED
,013 ,004 ,260 3,673 ,000 ,856 1,168
BUYER*IDEN.BUYER

a. Dependent Variable: Kuaitas Layanan

Collinearity Diagnosticsa

Variance Proportions

PERCIVED
Perceived Buyer BUYER*IDEN.BU
Model Dimension Eigenvalue Condition Index (Constant) IDEN.BUYER Support YER

1 1 3,909 1,000 ,00 ,00 ,00 ,01

2 ,088 6,653 ,00 ,00 ,00 ,89

3 ,002 40,925 ,06 ,10 ,98 ,04

4 ,001 77,358 ,94 ,90 ,02 ,06

a. Dependent Variable: Kuaitas Layanan

Residuals Statisticsa
 Minimum Maximum Mean Std. Deviation N

Predicted Value 5,5390 6,4477 5,9609 ,15817 210

Std. Predicted Value -2,667 3,078 ,000 1,000 210
Standard Error of Predicted
,031 ,124 ,059 ,018 210
Value
Adjusted Predicted Value 5,4786 6,4314 5,9602 ,15823 210
Residual -1,03073 1,07181 ,00000 ,44141 210
Std. Residual -2,318 2,411 ,000 ,993 210
Stud. Residual -2,357 2,478 ,001 1,003 210
Deleted Residual -1,06569 1,13221 ,00067 ,45016 210
Stud. Deleted Residual -2,384 2,509 ,000 1,006 210
Mahal. Distance ,053 15,237 2,986 2,488 210
Cook's Distance ,000 ,086 ,005 ,009 210
Centered Leverage Value ,000 ,073 ,014 ,012 210

a. Dependent Variable: Kuaitas Layanan

UJI LINIEARTISITAS

Kuaitas Layanan * IDEN.BUYER

ANOVA Table

Sum of Mean
Squares df Square F Sig.

Kuaitas Layanan * Between (Combined) 4,939 10 ,494 2,397 ,010

IDEN.BUYER Groups Linearity 2,326 1 2,326 11,285 ,001

Deviation from
2,613 9 ,290 1,409 ,186
Linearity

Within Groups 41,011 199 ,206

Total 45,950 209

Measures of Association

R R Squared Eta Eta Squared

Kuaitas Layanan *
,225 ,051 ,328 ,107
IDEN.BUYER
 Kualitas layanan * Perceived Buyer Support

ANOVA Table

Sum of Mean
Squares df Square F Sig.

Kuaitas Layanan * Between (Combined) 44,390 204 ,218 ,698 ,786

Perceived Buyer Groups Linearity ,004 1 ,004 ,012 ,916
Support Deviation from
44,386 203 ,219 ,701 ,784
Linearity

Within Groups 1,559 5 ,312

Total 45,950 209

Measures of Association

R R Squared Eta Eta Squared

Kuaitas Layanan * Perceived

-,009 ,000 ,983 ,966
Buyer Support