Visionair’s Newsletter
Paulding County  August 26, 2020  Stherlande Faustin
Necessary Customer Service Skills
At Visionair, we believe that offering our
clients with the best service possible is the
most important thing. We strive to have
lifelong clients that will become a part of
our family. Ensuring that our employees
know our policies on customer service will
better aid in serving our clients. Have
empathy towards our clients even when you
do not know the full situation. Many clients
have had a long day and with us helping
them with their needs in an efficient manner
could brighten their mood. Having patience
is key when dealing with clients. Many are
new so they may have questions and doubts.
Our job is to relieve them of those doubt so
that they can gain trust in us. Remember, the
client is right however you as an employee
also have your rights. Whenever you feel
doubtful when dealing with a client, a
supervisor is there to better aid you and the
client.
How to respond to an irate customer
Keeping a professional environment when
dealing with clients are important. These are
some ways that can help you in many
circumstances.
 Address the customer by first asking what
the problem is
 Identify where and how to solve their
problem
 Assist them on how to solve their problem
 If you are unsure of the solution, contact a
supervisor to come and help you.
 Ask the client if there is anything else that
you can help with
 If not, then thank the customer for their
cooperation
Conflict in the Workplace
People are always going to have
disagreements, even family. We at
Visionair are a family and understand
that colleagues are going to have some
issues. We would like to resolve it in a
respectful manner where both sides are
content with the results. To ensure our
client’s and employee’s safety, there are
complaint forms and supervisors there to
help assist you. If there is an argument
between either employee or client. Try to
not disturb others and ensure that it is
done in a professional manner. The
Human resource (HR) office is here to
help with problems between employee
and a supervisor is there to help when it
is a client.
Dressing professionally
We at Visionair go against the norm of an
office. The choice of what your work attire
is depends on you however there are
regulations. No see-through, strappy, ripped
clothing. Try to maintain an office attire
because we are a business. A suit is not
required however it is recommended. We
believe that when you are expressing
yourself personally, it will help with the
results of your work. A smooth and happy
office is our goal because we care about our
employees as much as our clients.