Presentation Skills

Training
NOVEMBER 17, 2016
By Steffi Manikan
Effective communication
is the glue that helps you deepen your relationship to others. It enables
you to connect with your audience.

If you’re an effective communicator even negative or difficult messages

can be passed through without creating conflict or destroying trust.

7% WORDS VERBAL

38% TONE OF VOICE VOCAL

55% BODY LANGUAGE VISUAL

BODY LANGUAGE
It’s all about CONFIDENCE.

 The power of 15mins early.

 Dressing the part.
 Authoritative posture and presence.
 Appropriate facial expressions.
 Initiate interactions.
Build EMOTIONAL BANK A CCOUNT

Deposit Withdraw

You have to create an environment of

TRUST
sets the FOUNDATION for a STRONG PARTNERSHIP
Techniques for building EBA

EYEBROW FLICK SMILE FIRM HANDSHAKE

Techniques for building EBA

GOOD EYE CONTACT NOD MIRRORING

“Strive to punctuate your words with movement that is natural,
lively, purposeful and spontaneous.”
Non-Verbal cues from your audience and
what they mean…
Non-Verbal cues from your audience and
what they mean…
Non-Verbal cues from your audience and
what they mean…
Non-Verbal cues from your audience and
what they mean…
CROSSED GRIPPING OWN UPPER
ARMS ARMS
Non-Verbal cues from your audience and
what they mean…
NOSE RUB RUBBING THE BACK OF
A HAND UNDER THE CHIN THE NECK

DECISION IS BEING MADE PERSON THINKS YOU ARE PERSON HAS A LOT OF
BEING INSINCERE QUESTIONS
TONE
OF
VOICE
Speaking with CONFIDENCE.

 Speak slowly
 Practice reading out loud
 Put attention on your tone and inflection
 Speak louder and more clearly
 Find your style
WORDS

“Words have incredible power. They can make people’s hearts

soar or they can make people’s hearts sore.”
I. FISHING FOR INFORMATION
A
S
K  Plan your questions ahead

&  Ask open ended questions

 Use of What and How VS. Yes/No
S
 Gain permission to ask questions
E
N
S
E
II. MAKING AN IMPACT
Create structure

https://www.youtube.com/watch?v=pHw-Bz6aRdc
Master active listening
70% EMPATHETIC LISTENING

30% TALKING

https://www.youtube.com/watch?v=6TeOGJP5vGA
Tips to master active listening
 Summarize what they’ve said and say it back to them
 Repeat. Repeating back a word or phrase can encourage people
to go on.
 Clarify
 Give words of encouragement
 React
The power of pause
 It gives the audience time to
reflect
 It gives you time to reflect.
 It makes you look like a
leader.
Make a memorable ending
 End your presentation with a quote
 End your presentation with a compelling story
 End your presentation with a call to action