CONFIDENTIAL GON UNIVERSITY MALAYSIA SEPTEMBER SEMESTER 2011 FINAL EXAMINATION COURSE : HUMAN RESOURCE MANAGEMENT CODE : BMHRS5103 DATE : 17 DECEMBER 2011 DURATION : 3HOURS TIME : 9.00 AM - 12.00 NOON INSTRUCTIONS TO CANDIDATES 1. This question paper consists of TWO Parts - PART A and PART B. Read the instructions for each part carefully. 2. Write your answers in the Answer Booklet provided. This question paper consists of THREE PAGES of questions printed on both sides of the paper, excluding this page.BMHRS 103/SEPT2O11/F AA PARTA INSTRUCTIONS: 1. THERE ARE TWO (2) QUESTIONS IN THIS PART. 2. ANSWER BOTH QUESTIONS. Question 4 In order to maximise training effectiveness, the management has to design the training needs according to business strategies. a. Compare and contrast internal growth strategy and divestment strategy. In your opinion, which strategy is more applicable to be used in Malaysian based companies? [15 marks] b. What are the THREE (3) factors to be considered during organisational analysis when designing training? [5 marks] Question 2 a. Discuss in detail FOUR (4) reasons why employees unionise [12 marks] b. There are many factors affecting collective bargaining. Name and discuss any TWO (2) of the factors. {8 marks] [TOTAL: 20 MARKS]BMHRS103/SEPT2011/F - AA, PARTB INSTRUCTIONS: 1. THERE ARE FIVE (5) QUESTIONS IN THIS PART. 2. ANSWER THREE (3) QUESTIONS ONLY. Question 1 Define and elaborate all the terms below in the context of career management: a. Coaching b. Appraising Advising d. Referring [TOTAL: 20 MARKS] Question 2 Conduct a job analysis for an IT Specialist (an Expatriate). What are the tasks required for this job? What is the best approach to design job? [TOTAL: 20 MARKS] Question 3 a. During an interview session, there are three specific factors that should be probed. List and elaborate all THREE (3) factors. [12 marks] b. Which interview types will you use to interview a candidate for a Customer Services Executive Trainee (Fresh Graduate)? Why? [8 marks] [TOTAL: 20 MARKS]BMHRS103/SEPT2O11/F - AA, Question 4 a ‘What is Career Plateauing? Discuss any TWO (2) possible reasons why employees can plateau? [10 marks] b. _ In addition to career plateauing, skills obsolescence is also a problem at the work place. Name and discuss any TWO (2) alternatives to avoid skills obsolescence. [10 marks] [TOTAL: 20 MARKS] Question 5 a. Distinguish the differences between ‘downsizing’, ‘mergers’, ‘acquisitions’, and ‘corporate restructuring’ [8 marks] b. List and critically discuss FOUR (4) contributing factors for effective appraisal systems. [12 marks] [TOTAL: 20 MARKS] QUESTION PAPER ENDS HERE