2 - 2020 QFD Matriz Blanco

Notes on using the QFD (Quality Function Deployment or House of Quality) template:
All turquoise cells are to be entered by the user. Other values are automatically calculated, and do not need to be
Cells with red marks in the upper right corner have comments, let the mouse hover over these cells to read the com
This spreadsheet is locked/protected in order to keep the cells with equations from being changed. If a cell need to
selecting the workbook you wish to unlock, click on "Tools", highlight "Protection", and select "Unprotect Sheet". Th
Begin with the Customer and Design Requirement worksheet.

1. Input a name for your House of Quality
2. Input each customer requirement, an importance rating for that requirement, an evaluation of how well your cu
competition meets that requirement.This information should be gathered from the customer and is often referre
(VOC).
3. Input the technical requirements of the process/product. These are measureable technical requirements relate
along with an evaluation of the current process/product and the competition.
Next, go to the HOQ 1A worksheet.

4. Input the strength of the relationship between each customer requirement and each technical requirement (1=w
5. Input the direction of the relationship among technical requirements in the roof of the HOQ.
Finally, go to the HOQ 1B worksheet.

6. Input the desired target specification values.
The final House of Quality can be found on the HOQ 1Final worksheet.
Often this first House of Quality is followed by other matrices. For products, the product target values are translated
process target values are translated into functional requirements, design requirements and key process variables. W
ate:
ated, and do not need to be altered.
r these cells to read the comments to further explain the contents of a cell.
g changed. If a cell need to be altered, the spreadsheet first needs to be unlocked/unprotected. Do this by
elect "Unprotect Sheet". The sheet will then be unlocked so alterations can be made.
aluation of how well your current process/product meets that requirement, and an evaluation of how well the
ustomer and is often referred to as the Voice of the Customer
echnical requirements related to the customer requirements. Units for each requirement should be input
h technical requirement (1=weak, 3=medium, 5=strong) in the center of the HOQ.

e HOQ.
target values are translated into parts targets, process targets and production settings. For processes, the
and key process variables. We have included the process type in this workbook.
Customer
Requirement # Customer Requirements
1
2
3
4
5
6
7
Technical Customer
Requirement # Requirement # Technical Requirements
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Relative Importance 1-3-9 Our Product/Service Competitor A Competitor B
Measurement Unit Our Product/Service Competitor A Competitor B

House of Quality for _Low cost
+ Positive or Reinforcing Relationship
- Negative or Tradeoff Relationship
Relative Importance or Weight
Design Requirements
Competing Service/Product
Competing Service/Product
Our Service/Product
Customer Requirements
B
Importance Weighting 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Measurement Units
Our Value
Competitor A
Competitor B
Target Specification Values
12
10
8
Our Value
Competitor A
6 Competitor B
0
0
0 0
0 0 0
0 0 0 0
0 0 0 0 0
+ Positive or Reinforcing R 0 0 0 0 0 0
- Negative or Tradeoff Rel 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Design Requirements
Our Service/Product
Service/Product A
Service/Product B
Competing
Competing
Relative Importance Weighting ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ###
Measurement Units
Our Value
Competitor A
Competitor B
12
10
8
Our Value
Competitor A
6 Competitor B
0
0
0 0
0 0 0
0 0 0 0
0 0 0 0 0
+ Positive or Reinforcing R 0 0 0 0 0 0
- Negative or Tradeoff Rel 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Technical Requirements
Our Service/Product
Service/Product A
Service/Product B
Competing
Competing
Relative Importance Weighting ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ###
Measurement Units
Our Value
Competitor A
Competitor B
12
10
8
Our Value
Competitor A
6 Competitor B
0
Matrix 2
Functional Requirements
Functional Requirement
Relative Weight
Technical Requirements
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Total #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Relative Weight (Priority) #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
Total
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0! #DIV/0! #DIV/0! #DIV/0!

#DIV/0! #DIV/0! #DIV/0! #DIV/0!
Matrix 3
Design Requirements
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Design Requirement
Functional
Relative Weight
Requirements
Functional Requirement #DIV/0!


Design Requirement
Design Requirement
Design Requirement
Design Requirement
Total
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0! #DIV/0! #DIV/0! #DIV/0!

#DIV/0! #DIV/0! #DIV/0! #DIV/0!
Matrix 4
Key Process Variables
Key Process Variable

Relative Weight
Design Requirements
Design Requirement #DIV/0!


Total
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0! #DIV/0! #DIV/0! #DIV/0!

#DIV/0! #DIV/0! #DIV/0! #DIV/0!

2 - 2020 QFD Matriz Blanco

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Notes on using the QFD (Quality Function Deployment or House of Quality) template:

Begin with the Customer and Design Requirement worksheet.

Next, go to the HOQ 1A worksheet.

Finally, go to the HOQ 1B worksheet.

ated, and do not need to be altered.

h technical requirement (1=weak, 3=medium, 5=strong) in the center of the HOQ.

Measurement Unit Our Product/Service Competitor A Competitor B

+ Positive or Reinforcing Relationship

- Negative or Tradeoff Relationship

Relative Importance or Weight

Relative Importance or Weight

Relative Importance or Weight

Total #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

#DIV/0! #DIV/0! #DIV/0! #DIV/0!

Functional Requirement #DIV/0!

Total #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

#DIV/0! #DIV/0! #DIV/0! #DIV/0!

Key Process Variable

Key Process Variable

Key Process Variable

Key Process Variable

Key Process Variable

Key Process Variable

Design Requirement #DIV/0!

Total #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

Key Process Variable

Key Process Variable

Key Process Variable

#DIV/0! #DIV/0! #DIV/0! #DIV/0!

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