This document discusses how to target the best customer segments. It recommends first analyzing the profitability, size, and growth potential of each segment. Second, it suggests considering how well the organization can service each segment by conducting a PEST analysis. The document advises choosing only one segment to focus on at a time, using the example of a company that targeted its most profitable and largest segment.
This document discusses how to target the best customer segments. It recommends first analyzing the profitability, size, and growth potential of each segment. Second, it suggests considering how well the organization can service each segment by conducting a PEST analysis. The document advises choosing only one segment to focus on at a time, using the example of a company that targeted its most profitable and largest segment.
This document discusses how to target the best customer segments. It recommends first analyzing the profitability, size, and growth potential of each segment. Second, it suggests considering how well the organization can service each segment by conducting a PEST analysis. The document advises choosing only one segment to focus on at a time, using the example of a company that targeted its most profitable and largest segment.
Next, you decide which segments to target by finding the most attractive ones. There are several factors to consider here.
First, look at the profitability of each segment. Which customer groups
contribute most to your bottom line?
Next, analyze the size and potential growth of each customer group. Is it
large enough to be worth addressing? Is steady growth possible? And how does it compare with the other segments? (Make sure that you won't be reducing revenue by shifting your focus to a niche market that's too small.) Last, think carefully about how well your organization can service this market. For example, are there any legal, technological or social barriers that could have an impact? Conduct a PEST Analysis to understand the opportunities and threats that might affect each segment. Tip: It can take a lot of effort to target a segment effectively. Choose only one segment to focus on at any one time.
Example The Adventure Travel Company analyzes the profits, revenue and market size of each of its segments. Segment A has profits of $8,220,000, Segment B has profits of $4,360,000, and Segment C has profits of $3,430,000. So, it decides to focus on Segment A, after confirming that the segment size is big enough (it's estimated to be worth $220,000,000/year.)