1.

Does the organisation take feedback asking for the satisfaction level and the
improvement areas from the vendors at the end of the procurement cycle and act on it to
improve the client-vendor relationship. Does those feedbacks get proper attention from
the organisation? Are the feedback consistent across the vendors and something to
seriously work upon. Has the organisation worked on it?

2. If an organisation is a long term supplier for our organisation, we probably know their
negotiation patterns,supplier behaviour, payment terms and the expected delivery period.
Is this experience codified or documented? Does every department of an organisation
who procures from that particular supplier benefits from that experience?

3. Does the characteristics/USP and demerits of all the long time vendors codified and
shared across the organisation. Does the organisation motivate the employee to go
through these documentation before going for a negotiation with these vendors? Does this
tacit knowledge in the form of a codified document get revised every procurement cycle?